Great amount of merchandise, however customer service is horrible. I went there a couple of months…read moreago and had bad service then, also. I decided to try again today. I walked around looking at everything for over an hour. Not one person offered to help me or asked if I had any questions. I will not be ordering my appliances, plumbing fixtures, lighting, etc. from there. Really bizarre that they don't appreciate a customer.

I was in the market for a new wall-mount oven. My husband and I went to their showroom in Lee's…read moreSummit and talked to one of their salespeople. They did not have on display what we needed to replace our current oven. The salesperson was helpful and pulled up online an oven that would have probably worked--to the tune of over $2300. Next was to have their person come to our house to pre-measure. They wanted me to pay the entire amount before the pre-measure was scheduled--which I refused since I wasn't going to pay for something if it wouldn't fit properly. Also, the oven I wanted was out-of-stock with Whirlpool and nobody had any idea of when one could expect delivery. If the measurements all worked out, I agreed to pay half upfront to get it ordered. Their associate showed up for the pre-measure on a Friday afternoon and after running some compilations, said he would have to get back with us that following Monday. We said that would be fine. That was the last I heard from anybody at Ferguson--neither from that guy or from the salesperson who originally emailed me a formal quote. Not even a courteous follow-up on the project. That's been over a week ago. I guess they don't need our business--I was wanting to buy local--but their customer service is terrible. I'm done with them and since I never heard back from them, went to NFM, spoke with the most knowledgeable salesman, found the perfect oven, and saved probably @ $800 in total. Delivery is already scheduled. The ratings on Yelp for this business were somewhat to be desired but I thought I'd give them the benefit of doubt. Now I know why and I'm adding my own one-star rating.

*LED lighting on bookshelves for our wall library.* Kody…read morewas resourceful and quick thinking with efficient ideas for our project. We really appreciate how patient he was with us. Great value and it's a bonus that he is a friendly person and easy to work with! We absolutely love the look of our wall library! Highly recommend this company for your electrical needs.

From the owner: 24/7 Emergency Electrical Service • Residential Electrical…read moreInstalls and Repairs • Panel Upgrades and Replacements • Whole-Home Rewiring Wiring • Outlet, Switch, and Fixture Installs • Code Corrections and Safety Inspections • Exterior and Garage Power Solutions • Clean, Professional Work with Fast Turnaround

I haven't been in person yet, but just from talking on the phone with Jessica, I'll definitely…read morecheck out the store soon! I was looking for a locally owned business that actually sold bulbs, as sadly, the other local lighting stores don't, and the big box stores don't sell the good quality ones. Jessica was extremely helpful and friendly on the phone, and said that they had some available in a different lum/K than I was looking for, but could order them. It's so nice to see a company that cares about quality products and customer service!

Very helpful and customer service was great. We will go back if we need parts or serviceread more

Beautiful show room full of all the lights you could dream of. Came in looking for 2 pendant lights…read moreand wanted to leave with so much more. Staff was friendly and the warehouse bought out my boxes in light speed time, pun intended. They have so much more there than just lights ... fans, tables, chairs, pillows & Knick Knacks galore. Signed up online before my visit and got a $20 off $100 coupon! Can't beat that! Come take a peek when you have some time to kill! Original pieces for all price levels.

I would not recommend this company! We were told to use them…read moreby our builder bc they would make sure we get the right lights, lights that fit, and warranty. Well we picked a light for our master bath, they said it was too big and to pick another. I picked another light that they approved and when it was going to be installed, it's too big. The first said they can't return it bc it is special order (even if it's in stock but over $500, then it's considered special order). So it can't be returned. Then they told me that they would allow an exchange but they will only give my 60 percent back. This is absolutely ridiculous.

Outstanding selection and superior customer service. This is where the professionals go for…read moreproduct. The staff is very knowledgeable!

Been going here for years. Bring in the bulb that needs replacing, know how many watts you want,…read moreand this store will likely have it. Excellent customer service!

I've wanted to go to the brick n mortar store for years!! So shortly after moving to Kansas I'm…read morethrilled one is so close !!!

Staff are rude, not helpful and snotty. I looked for assistance and was met with sarcasm.read more

Quality electrical service from an independently owned firm. Troy Bell runs a tight ship. His crews…read moreare professional, thorough & tidy. We've used Enlighten several times. We never worry about referring Enlighten to our friends. Thanks, Enlighten Electric for job(s) well done!

This is the correct company. We live in Johnson County, KS and paid a significant amount of money…read morefor electrical work in our home in 2023.

I was forced to use this company by my builder when my house was built, and the experience has been…read moreextremely disappointing. I purchased several light fixtures from them, only to later find the exact same lights at Home Depot for one-third of the price. On top of that, about ten of the fixtures were missing a small bolt/nut that holds the shade in place. This makes changing a bulb extremely difficult. Only one fixture included the correct part, which is how I even realized the rest were missing. I searched every hardware store in town for this tiny 15-cent nut--no one carries it. When I contacted Wilson, they told me to reach out to Maxim, the manufacturer. Maxim then told me to contact Wilson because they were responsible for making it right. In the end, I was told I'd have to pay $10 per light fixture for each tiny nut--something that should cost pennies and should have been included in the first place. This is unacceptable customer service. After paying hundreds of dollars for fixtures, the least they could do is provide the missing parts. You would think a lighting store would carry basic hardware for the products they sell. Instead, for what they want to charge me for a few tiny nuts, I could buy several brand-new lights. Absolutely ridiculous. Would not recommend this place at all

Deb did such a great job of listening to our needs and helping to design the perfect look. Lance…read moreand Joe were professional in their installation and flexible. Thanks for putting f the final touches on our new home.