Absolutely horrible experience with the nurse practitioner…read more Office manager advised me to find another provider Dr Lee is very good but his staff is horrible

My family and I have been patients there since Dr. Loh had his office in Stem Ross Professional…read moreCenter. 1990 something. As the practice grew, I was pushed through their system with many doctors. (loh, Arain, shiv, Ebo) I liked Dr Ebo, he was the primary care for my family (except my mom) Fast forward they open their Dundalk location and now are a one stop shop, which is great. Scheduling appointments to see your treating physician is not easy, they dont have openings for weeks or when you call to make an appointment they want you to see their NPs. With that said, Charlie, the "nursse mgr" informed me that "Mace Medical has 20,000 patients and when he speaks he speaks for all the doctors there, if your not happy, find another provider" Charlie also proceeded with snark comments regarding my Jan. 25th 2025 visit with Dr. Ebo Yes, after 30 yrs of primary care, the Doctors there allow their staff to dismiss patients. Through their Healow app I requested a prescription refill to hold me over because I found a new doctor. Just like that, my refills were sent and they took away my access to their app, which was medical records and history needed for a new primary. If you're looking for a family friendly doctors office, this is no longer the place to go.

I have seen Dr. Goldman for over 30 years and am currently looking for a new primary care…read morephysician. I initially like his wholistic approach to medicine but I have seen a steady decline in his practice of medicine through the years. Like most folks these days complaining about their doctors, this doctor buries himself in the computer when I go in for my annual exam and barks questions at me barely giving me enough time to answer one question before he moves on to the next. He clearly is very aware of the time he is spending with you. That all aside, he has demonstrated significant lapses in my medical care that has most recently become apparent. He neglected to monitor me on a drug I was on long term, that is identified with significant side effects, and when I mentioned a year ago I was experiencing some of these side effects (not realizing it was the medication) he did not pick up on it. Most recently, I had an aortic heart valve replacement two weeks ago that was severely occluded. This doctor ignored my heart murmur for YEARS (saying it was benign), ignored the stasis on my legs (telling me to keep them raised and wear compression hose instead of trying to find out why they were swelling by referring me for an echocardiogram), and most recently ignored difficulty I was having breathing (I couldn't get an appointment to see him). Fortunately I was able to get in to see my pulmonologist who ran all the appropriate tests and hooked me up with fabulous cardiologists. Oh! And when I had to contact Dr. Goldman to set up my post procedure follow-up for one month after my heart procedure? He didn't have any appointments available for 7 months. I can only assume why he doesn't want to see me now. Avoid this doctor at all costs!

I've been a patient of Dr Goldman's for about 25 years now. Boy what I have put him through with my…read morehealth and he still sees me is a miracle. He has always been there for me. Whenever I have a question he calls me the same day with the answer. I liked him and talked about him so much when my wife was looking for a doctor she decided to go start seeing Dr Goldman and she is glad she does. My son is also a patient of his. His office staff is great. Although, I miss 2 women that have worked for him over the 25 years. Bonnie and Amber were the best. However, Karen the office manager always has the staff in great customer service mode. Appointments start and end on time. Prescriptions are taken care of if you are on the medication for a long time within 24 hours. Heather and Lori do a great too! So, in short Dr Goldman is the best doctor I have ever seen.

I have had both great and terrible experiences with both clinicians and office support staff. I am…read morehappy with my current PCP at Clinical Associates. However, I felt traumatized by my treatment by a previous PCP there, her medical assistant and the office staff. All seemed careless, marginally competent at best and indifferent to whether I lived or died if it required any time, attention or effort on their part. It did not appear to be anything personal. The whole experience felt totally impersonal. This was the Woodholme office, which seems horribly poorly managed with zero quality control standards. No one ever answers the phone. You have to leave a message. Maybe they call you back within 24 hours, maybe they don't. I don't think I ever got any response to any messages sent through the patient portal to my previous PCP. I once had a telehealth appointment scheduled with her, used the link the office sent me and waited about 45 minutes without her showing up. Tried calling the office. No one answered, as usual. No one responded to my voicemail. She finally called me several hours later and claimed the staff had some problem processing my insurance. God forbid they treat me without making sure the insurance claim went through. Nevermind that my insurance hadn't changed since my previous visit and no one else has ever mentioned having this problem. I was very confused, frustrated and disappointed by the process and the lack of respect it displayed for me as a patient, especially since no one called to let me know what was going on or to check whether I could be available later. I got a perfunctory apology and the sense that my PCP did not think this was any big deal. Just one bad experience among several over a couple of years before I fired her. Should have done it sooner. Until recently, I also had a specialist at the Woodholme office, but she left the practice and wasn't allowed to tell her patients where she was going. She referred me to a colleague, which would have been fine EXCEPT when I tried in March to make a follow-up appointment, no one was available until November! Unacceptable when I'm trying to manage a serious medical condition, had just recently been put on a new medication, and had some concerns I felt needed monitoring. Fortunately, I was able to get an appointment with a few weeks with a specialist at a different practice. I used to have a fantastic PCP and eye doctor with Clinical Associates, but both retired several years ago. Since then, things seem to have gone extremely downhill. I am giving them two stars only because I like my current PCP so much. She is in the Reisterstown office, where a real person answers the phone most of the time, voicemail messages are returned the same day and my messages through the patient portal are promptly addressed. Based on my experience, I would give the Reisterstown office four stars (have had some isolated issues with one very unprofessional staff person there or else it would be five stars) and the Woodholme office zero stars.

Dr. Loeb is wonderful. She's a great listener, and I can't stress enough how important that is in a…read morepractitioner. She's empathetic, encouraging and has a killer sense of humor. Not to mention how great her care is!

Dr Mamunes is phenomenal. The entire staff here was stellar, honestly. From checking in, to…read morescheduling, to having the ability to do my blood work in office because they have a little lab Corp set up. It's clear that the Gastro Center cares about ease of access and accessibility of the patients. The waiting room was beautiful. Everything is newly updated. And the attentiveness and care that I received as a new patient was better than any I've received. I cannot recommend Dr Mamunes enough. And that's coming front a nurse.

This place is just a money hungry facility. My insurance paid up to certain amount on annual…read morecolonoscopy, I get a bill after for sedation and I'm nice enough to say let me get in a payment plan since this is my part of the bill so I paid another $425, then I get another bill for "facilities " $383 then another bill for doctors consultation $116, when all I did in 5 minutes with the doctor was to request the colonoscopy and he asking me to schedule it. So what was paid with the $650 of Insurance ?! I had a colonoscopy in the past, I paid out of pocket and all I paid was $800. I called to explain how ridiculous this is and no changes , but whatever they can have me in collection, I DON'T CARE. Thieves. Just ask the total in writing before any procedure bc all they want is to make money.

Clean modern care Facility. Had been looking for a primary care physician for my father that was…read morecloser to home. Located Mercy Professional Physicians through his insurance company. They had decent reviews and since they are close to a lot of his specialty physicians he wanted to see how that would be. They have a lot of geriatric patients. It was easy to make an appointment over the phone for a new patient. The check in was easy. They have tablets to check yourself in but also have several receptions to check you in the old fashioned way that my father prefers. Everyone was very friendly. He felt comfortable and at ease for this first visit. I like that they have a my chart app and website so my father is able to give other people access so we can monitor his medical status. He can also make appointments and send notes to the doctor and do telehealth visits. Also on site, they have their own labs and imaging facility .

I have to come here once a year for my physical appointment. It is about 35 min from my house…read more I see Dr. Baron he is an amazing doctor. They have remodeled the office. When I first started coming it looked old and now its bright and open. The ladies that check you in are very nice. The only thing about my visit today is that the lobby is extremely cold normally it is comfortable. The receptionist did mention that they lost power this morning so that could be why its so cold.

Quick appointments, quick responses to messages, knowledgeable dr/NPs, and they take time with you…read more& don't talk down to you. Front desk, lab tech & nursing assistant are all friendly. They have a walk-in lab for shots & blood work etc. They came highly rated to me as a new person in town. I was lucky to get in, they have a wait list.

Fabulous doctors and staff! Worth the wait for new patients and as an established patient, you…read morebecome like family in this community doctors office. Convenient lab in the office so makes it easy for bloodwork. Hopefully, we will never have to change doctors again!