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    Diamond Source of Virginia

    3.9 (8 reviews)
    Ultra High-EndJewelry
    Closed 9:00 am - 6:00 pm

    By appointment only

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    Zales

    Zales

    2.0
    (2 reviews)
    3.7 mi

    Zales is slowly starting to die off so I have to travel to this location to get my Jewelry serviced…read morewhich isn't ideal. The ladies that work at Zales are slow as molasses but they do a really great job and always handle my jewelry with care. The price and quality of the jewelry are pretty good.

    I bought a necklace from there and I am on my 4th chain because they all have broken within a 2…read moremonth period. However, the worst part there is the customer service! My fiance bought my engagement ring from Zales (a different location) and bought the lifetime warranty including a free sizing. This Zales is closest to me so I sent it to be sized from this location. It takes them 3 weeks to re-size a ring which is ridiculous so I paid the $35 rush fee to get it in 7 days. My promised date was July 12th. On the 13th I had not heard from them so I called and asked if it was ready yet. It wasn't because they never put the rush order in after I paid the fee. I was told they would get it to me on the 25th! The woman on the phone just gave me excuses instead of trying to fix it. My fiance is moving out of state on the 30th and we can no longer get our engagement pictures taken with the ring. Thus the reason I paid for the rush in the first place! I will never buy another item from Zales again! The people there need to learn that the customer is the most important person there so don't make excuses, just fix the problem. They also need to learn to give the customer what they paid for in the first place to avoid such problems. I will be returning the ring! I found a better color and clarity diamond for cheaper at a different jeweler (with amazing customer service). So if Zales is going to have mediocre quality items and piss poor service for 30% higher prices then why bother with them? There's way better out there! Don't waste your time or money at Zales! The stress isn't worth it!

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    Diamond Source of Virginia - jewelry - Updated July 2026

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