Buying an engagement ring, which represents the love you share with someone (not to mention that…read moreyou will wear it for the rest of your life), is personal. You don't want to get it wrong, and having the right team to help you is essential. My fiancé and I went to diamonds direct because of their huge selection and ended up finding not just the perfect ring, but a FANTASTIC sales person (Larisa) to guide us through the process. Larisa was patient, informative, kind, engaging. She never pressured us to make a decision and when we came beck (three times) to look at the final selections, she remembered everything about us and knew exactly which rings to pull- without hesitation. The ring was originally set in white gold and we wanted platinum. DD contacted the designer and had a platinum setting made and shipped. Once they set the diamond in the new setting, they made absolutely sure it was exactly the way the initial setting looked. My happiness and satisfaction were their priority. Larisa was involved in the process, which truly demonstrates her professionalism and desire to have a satisfied customer. (She makes us feel more like friends than customers). Diamonds Direct hands down offers the best selection and warrantee around (we did look at other jewelers- Finks and Schwarzschild's, which had a fraction of the selection). The customer service is top notch. Larisa is amazing. THANK YOU Larisa and Diamonds Direct!

We had two pieces of jewelry worked on/repaired, one ring that we purchased at Diamonds Direct…read moreRichmond for resize, and a ring that we owned and brought in for repair. Both items were repaired/resized perfectly. Thank you. The real star of the show was their representative Kimary Bourett. She was courteous and professional and answered all of our questions and got our items back to us in a timely manner and completed perfectly. She personally called us when the work on our rings was completed and they were ready for pick up and assisted us through the entire process with care. Thank you, Kimary.

When you walk into a retail business selling high-end products, there should be at least a basic…read morelevel of customer engagement. After standing patiently by the watch display, multiple employees passed by without even acknowledging us. Even after requesting assistance, no sales associate ever responded, and we ultimately left without making a purchase. The two stars reflect the interior quality of the store, which was well done--but that alone does not matter if customers cannot get the assistance needed to actually buy something.

Very professional service that sets them apart from other jewelry stores. I was treated by a…read moreknowledgeable and personable sales person. Thank you Patrick for taking your time with us. I'm looking forward to returning for my next watch purchase. HP

Bought the classic heart necklace with the diamond from here the diamond fell out with in a year…read moreand you have to pay to replace it ? And if you pay 300$ for a new diamond it's only under warranty for a year. Insane a "luxury " jewelry brand doesn't have the option to buy a warranty and doesn't ensure their jewelry with warranty. As someone who's favorite brand was Tiffany's made me loose respect for the brand and customer service when they don't even believe there own jewelry will hold up more than a year and you have to pay for repairs that are clearly a defect.

There's something about that little blue box. I feel like Tiffany & Co is romantic, sophisticated,…read moreand iconic. Are there any other jewelry stores that have a color named after them? When my husband bought my engagement ring, he wanted only the best so he decided on a Tiffany ring. Richmond is the closest from where we live so we made some special trips to visit the store. Everyone was helpful and accommodating. I absolutely love my ring and we are hoping to be lifelong customers.

My fiancé and I try and support small businesses when we can. So he ordered my engagement ring with…read moreDransfield. The only reason I'm giving them two stars is because my fiancé said they were helpful with designing the ring. -We couldn't believe they made it the wrong size, even the receipt had the correct size on it. They made it two sizes to big..talk about a bummer. So we thought well, mistakes happen and tried to be nice about it. I brought in the engagement ring, and a ring from my grandma that I wanted resized. -Then, I had to bring my engagement ring back to them because they accidentally used a different cut diamond on the side of my ring. -I'm really sad to report that my grandmas ring broke right where they cut it and I only wore it a handful of times. I'll be finding a new jeweler

I love this little shop! It was recommended to me by a colleague when I asked around about a…read morejeweler recommendation as I had some pearls that needed to be restrung. One of my colleagues said I needed to come to Dransfield. I brought in my pearls that had been restrung by another jeweler (and obviously not well) on a Thursday and was told I would get a call when it would be ready for pick up, presumably sometime the following week. They were ready the next day. They even replaced the broken clasp! The workmanship looks quite good and all seems to be holding up well. I like supporting small local businesses like this and hope you will be inspired to do the same!

I stopped by Penelope for two reasons. 1. I needed to replace a pair of sterling silver hoops that…read moreseemed to have vanished from my collection, and 2. I was hoping to find an earlier birthday gift for a friend who was in town for the weekend. First of all, the woman helping us was very helpful and didn't mind at all that I seemed to request one tray after another for viewing a variety of pieces, not really knowing what I was looking for. I found a great pair of hoops almost immediately, which was fantastic as I'm oddly picky about hoop styles. We scoured the store and found a great necklace option though it was silver and a quick text revealed she preferred gold. While the store didn't have quite as many gold pieces as I would have liked, I did find a great pair of costume jewelry earrings to add to my gift for my friend... and the silver necklace I'd been considering for her, well, I ended up getting that for myself. By the way, they had a great selection of Pandora on sale! So I may go back soon to see if they have anything left.

This was my first time in this particular Penelope. Perhaps because of the time of year, or…read moreperhaps it's like this all the time, but the place was buzzing with activity. Customers, many men, shopping for gifts for their ladies. I didn't see anyone shopping for the clothing in the store, all jewelry customers. This is a great place to shop for a gift of jewerly for the special lady in your life -- mom, sister, wife, girlfriend... Lots of pretty things to choose from (I am loving the Bonn Bons right now) in a variety of price ranges, and all of the employees are super helpful.

I love Wagner Jewellers. They make beautiful custom jewelry. I had my wedding rings redesigned…read morethere. They can create modern, classic and vintage designed pieces.

Elizabeth is an incredibly talented designer----and most important, highly ethical . She designed…read morea ring for me and I could not have asked for better customer service. I recommend without reservation

Cheryl is fantastic!! We came in with no knowledge of diamonds and she was so patient and…read morethoughtful in helping us figure out what kind of diamond and setting we wanted. She really listens and deeply cares about your satisfaction, and of course the quality of the product. We ended up having my ring custom made with engraving. Throughout the process, she was attentive, honest, and super patient...even when I changed my mind on some things. We are so happy to have found Cheryl!

I have dealt with Cheryl since 1996, most recently August 2021. She consistently offers fair…read moreprices, great patience/advice in selecting just the right piece for the budget, and no pressure. Would highly recommend her. Mary Jo S-V

Jay Sharpe is a custom jeweler. His small store in Carytown has some pre-made items, but most of…read morehis work is on a custom basis. pre-made items to choose from in his store include a few collections of women's jewelry, men's cuff links, chunky belt buckles and other fun stuff. He's also got a few pre-made wedding bands and engagement rings. He does lots of engagement rings. He'll help you from start to finish, or if you have a diamond, you can bring it to him and he'll design a setting. He can also do about any other custom job you can think up. I love this place because Jay Sharpe is sooo nice. He's just a genuinely friendly guy who's extremely talented. Custom jewelry isn't always in my budget, but if it was, I'd always end up here.

My original intention was to wait until the ring was finally finished, but after seeing the wax…read moremodel, that won't be necessary. 1) The fiancee loved it no end. 2) The details were sharp, and straight with no imperfections even under the microscope. 3) She mentioned several times about how he correctly carved the notes (yes, there's a musical thing going on) and other symbols which means he took the time to look them up and make sure he was designing them correctly. And the cost is still way under what I had expected. Go to Jay Sharpe for all your custom jewelry needs.