I needed to get my engagement ring appraised for insurance reasons and was told by where we got my…read morering (Emily Warden) to come to Richmond Jewelers. I brought it in and they told me it would take about a week and they were done appraising it in about a day. I think it helped that I had all the paperwork that mentioned what kind of stones and metals were used in my ring. When I brought the ring in, I was helped immediately and given a yellow piece of paper to bring in when I returned. They asked for my full legal name and address. They gave me a call when they were done. When I returned, I showed the slip, got my ring back, and an appraisal sheet. They had me review the sheet to make sure everything was written correctly before getting the Appraiser's signature. This cost me $90, which after some research seemed to be the cheapest and most affordable cost for an engagement ring appraisal. It's a tiny shop with Carytown style parallel parking out front. The only downside about this shop is that it smells like cigarettes, but I was in and out of there so quickly this didn't affect my experience. Plus I got great service! I highly recommend visiting.

Needed batteries in my watches replaced and this is the closest place to me. It's one of those…read morethings - not many people need this service anymore but what a crime if they all go away.. They have a good selection of jewelry on display. But since I was on a mission I didn't pay too much attention. They service is friendly and they replaced the two batteries in 10 min time while I waited. I think the price is fair and they worked very fast. Definitely recommended!

Great customer service!! They are friendly and their prices are reasonable. Had to have 2 gold…read morechains and a gold bracelet repaired and turnaround time was quick and the cost to repair was reasonable. They even called after I picked up mu jewelry to make sure I was satisfied and to see if I needed anything else.

Cowardin Jewelers has been an RVA establishment for literally well over a century! This family…read moreowned business is dedicated to make your jewelry experience sublime. They have exquisite estate pieces and beautiful engagement rings. My son and I shopped there when he was looking for a ring for his fiancé. Just stunning. They also have handsome men's jewelry and watches. I've also gotten my jewelry cleaned there and I'm headed over next week for a ring appraisal. For all your fine jewelry needs, like the slogan says, "It means more, when it comes from Cowardin's." I can still hear that jingle from the radio ads!

Wonderful service. I had a piece of jewelry that needed some work and they did a great job…read more Friendly! Would definitely use again.

Easy to work with and did a great job on altering my necklace. Friendly staff. Thank you!read more

Love my grillz. Didn't take long to make them...got them in a little over a week. Very pleased…read more They listened to what I said I wanted and designed something better!

If you go here, weigh your jewelry! I brought my chain in for repair & when I got it back, it was…read moredrastically underweight. Make sure they're actually repairing YOUR chain & not swapping it out with smaller mm or size. Weigh your jewelry before you drop it off & bring a scale to weigh it in store when you pick it up! Words of advice from my jeweler!

The two owners are experts in their field. E excellent ladies to work with when you want to buy…read moreand sell jewelry. They are honest and trustworthy.

I was totally impressed with the professionalism and honest evaluation of the pieces I brought in…read more I would highly recommend Munford. They gave me a feeling of confidence that I came to the right place.

Honest, professional and pleasant. I took some jewelry to be assessed and they purchased some…read morepieces at a very fair price. I highly recommend their services

They won't call me back. I've left 3 messages. I filled out the online form 3 times. Maybe they…read morewent out of business.

Took a serviceable Bulova Precisionist Chronograph to them to get the battery replaced. They…read morecouldn't find it when I went back to get it then they called the next day and told me the back of the watch would not stay in place. They expected me to pay for repair of a watch they broke!

This local Richmond jeweler is one of the few independently owned, and family-run luxury jewelery…read morechains left in the United States. They have served Richmond continuously for over 110 years and customer service is fantastic and the staff is educated and knowledgeable about the lines they sell and in giving advice on purchases. Big brand names such as Hearts on Fire, John Hardy, David Yurman, Wellendorff, Slane & Slane and Chimento represent the well-known jewelery vendors. For watches important Swiss watch manufactures like Baume & Mercier, IWC, Omega and Jaeger-LeCoultre or represented. Schwarzschild is most famous for being the top Rolex vendor in Central Virginia. They also sell fine gift ware such as silver services, flatware, wedding sets, and fine china. Typical services such as repair and cleaning, bridal registry, etc are all part of the exemplary service offered here. My experience has always been first rate and I recommend them as a first stop when searching for jewelery, gifts, or advice on diamond grades, watch brands etc.

I have been going to this jewelry store since it opened and always enjoyed my visits. However,…read moretwice recently I have run into an employee whose name I cannot recall. She has a wealth of tattoos and is blonde. She made me feel unwelcome the first time that I dealt with her and I thought perhaps she was just having a bad day. Unfortunately I went in again today and was not asking for anything out of the ordinary, but was treated almost rudely by her. Because of her attitude I mentioned that I can always go to other jewelry stores. And she suggested that I do that. This is certainly not my idea of acceptable customer service. This is such a shame because the woman who makes the jewelry is delightful and the pieces they have there are wonderful. Nevertheless, until I know this clerk isn't there any longer, or I can figure out when she's not working, I will not darken the door.

This is my favorite local jewelry store and I have bought a lot of my earrings there. I also got a…read morering as a gift from years ago that I treasure. Highly recommend their products and selection! However, the last time I was there a couple months ago, the store smelled very strongly of marijuana. It is possible a customer before me carried in the scent but it was strong enough to make me nauseous. That is the only bad shopping experience I have had but it has decreased my desire to shop there.

I should have checked the reviews prior to dropping off an repair. My suggestion would be to get a…read moresecond opinion in terms of pricing for jewelry repairs. I found them to be overpriced. Work is as expected given what I paid.

I am one of those people who wears an actual watch and was challenged to find a band replacement…read more Yelp listed this as one of the few businesses in the Short Pump area, so I stopped in. It was a little odd that you had to get buzzed in, but for a jewelry repair shop in a strip mall, close to a highway exit, I understand the extra precautions taken. Customers wait in line to be assisted by someone. My wait was no more than 10 minutes. The woman promptly offered me a few choices and replaced my watch band in about 5 minutes. While this shop seems to handle more expensive jewelry repairs, it's nice to know that I can get replacement bands here as well.

Darryl is very fair and looks over your jewelry and gives you a fair price for re sell. Nice…read moredejection of jewelry to buy,

I had the worst experience in this store. Being new to the area, I wanted to align myself with…read moregiving my business to people that looked like me. Not only was he super expensive but he lied to me. I had an extender put on my 1 karat diamond pendant that I've had for more than 40 years. The original box chain has never broken, I just wanted it to hang longer with a new piece of jewelry I'm wearing. I also needed a new lobster clasp on an anklet. The extender alone cost more than 125.00. When picking up my jewelry I asked if his work, et. was warranty and he replied it was. I didn't wear my jewelry out of the store I didn't put my necklace on until going to my uncle's celebration of life ceremony. I walked out of the shower and it fell to the floor. I looked at it and saw the spring clasp was missing. I took it back to the store the owner said yes the spring clasp is gone and proceeded to quote me 75.00 for repair. I was shocked and reminded him that he told me his work was under warrant. He chuckled and told me his work was under warranty as long as it's in his store and the minute I leave with it, it's no longer under warranty since he's not responsible for the merchandise in my possession. I told him that didn't make sense and 99.9% of jewelry, merchandise, stuff have some type of warranty and based on what he saying now, he intentionally misled and lied to me. He chuckled and said so hear this, if I let you drive my car and you have an accident do you expect my insurance company to pay to fix it and I said of course, your insurance would pay and if you had a deductible my insurance or myself would pay. He said that's not how I do my business and I'm not going to argue with you. I said, who's arguing I thought we were having a conversation. He said, ok I'll give that but that not how I operate and I told him he was upset because his analogy proved him wrong. He said no I don't work that way and laughed. Since I was th only customer in the store I let him know that he was shady and I should stopped when I saw his cases of knock off LV/Chanel purses and sunglasses with $300/$500 dollar price tags and people like him give bad vibes to customers trying to support people who look like themselves. I told him that he is a disgrace to honest entrepreneurs that should be trusted, because I'll think twice about giving my business to others that look like me in this area being a new resident because of his janky action.