Customer service and quality of jewelry. The diamonds are beautiful. They had a layaway plan which was perfect for me yo get what I wanted. Very very happy. read more

customer service was great the ladies were awesome very informative and helpful would recommend this location

This place has PREDATORY PRACTICES and took all my 15 year old sons Christmas money on a pressure sale. My 15 year old son did not want gifts but wanted cash for Christmas. I was totally against it. He refused to tell me anything that he wanted for Christmas and unfortunately I gave in. He has been responsible in the past with the smaller amounts of money so I gave him the cash for Christmas. I was shocked when I got home from work to see what had happened. I was like what the heck is that?? BTW I didn't say heck. They suckered him into this gaudy 10K thin Lion Medallion with cubic zirconia chips for his whole $400 Christmas gift. They were telling him he was getting this great deal it was 50% off and then even gave him an even BIGGER DISCOUNT but he HAS TO BUY IT RIGHT NOW to get this deal or he will loose out. If I let you con me shame on me but when you con a 15 year old kids out of all of his money you are acting predatory. My son has seen me buy things in the past and return them if I changed my mind or did something different. He had no idea after they got his money there was no going back. He had buyers remorse and I was like you better take that back. Then the discovery that there was no refunds only store credit? I never buy anything that cant be returned and would never have shopped at this store. Even with the super great prices and discounts this was no deal. I don't think there are any deals in there at all even after all these 50% off deals. I went up there to explain to them about it and explain this was a 15 year old kid and they should refund his money. They refused and would only give store credit. They tried to tell me he got a Great deal but I know better. This was a crappy deal on ugly jewelry. I am hoping my son has learned a lesson to never buy from anyone that does not guarantee satisfaction and better yet stay away from a store that sells merchandise like you are at a Carnival Booth. It is painful to watch his brother who got a Yamaha Keyboard and a New Clarinet that he sits around playing while my son is very hurt. Don't know where are all these 5 stars are coming from my son thinks they are bot reviews. Stay away from this placed. read more

Amazing customer service, with a beautiful selection of jewelry. I have bought several gifts, including the jewelry for our daughters wedding day. She will wear those for a lifetime. Rosie and Jamal remember our name, make us feel welcome, always so friendly. It's always an incredible experience purchasing from them. read more

Ezzy was very pleasant to work with on our Chain purchase! Very helpful and attentive and patient. We were shopping as a family and he answered all our questions and treated us with the upmost respect. Will definitely be returning! read more

DO NOT shop here. My fiance purchased a diamond ring here last year and asked me to marry him, not even a week later a diamond fell out, when we brought it back to the store they stated they don't warranty their rings. They did take care of the ring for me, however, less than a month later the diamond fell out again, this time they offered us a new ring in which they charge us a difference. Well low and behold in Feb of this year 3 diamonds fell out of that ring as well, we took it in to be fixed and they CHARGED us and said the ring would have a 6-month warranty guess what I lost another diamond. Now they won't return my calls. Two rings and nothing but a bad exsperance all around I am stuck with a ring that is poor quality and it wasn't cheap read more

This location and staff are the worst people ever! I called for 4 days asking for the manager when they stated for me to call. I call back and now the manager is out of town. I bought a defective item during the Thanksgiving holidays AND now they tell me that they can not exchange after 30 days! I didn't have the receipt but my credit card transaction with everything they needed. UNREAL! I will never shop at your store and I will definitely make sure that I share my experience! I only gave 1 star because that is the only way I could post! You deserve no stars! HORRIBLE CUSTOMER SERVICE! read more

I had a great experience shopping here at Diamonds & Co. Rosie the sales manager was very patient and provided great information about the different watches we were interested in. We can here to buy a watch for my wife's birthday. She really loved 2 watches but couldn't decides which one to buy, Rosie gave us such a good deal on 2 watches that I ended up buying both the ones, one for her birthday and one for Christmas. I completely satisfied with the customer service and the variety of watches and fine jewelry they carry. We will definitely be coming back to buy some Pandora bracelets. read more

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Jamal is a true gentleman and took great care of my watch. The pin was coming out of one of the links in the band. He was able to fix it up in no time flat. If you need a watch fixed or are in the market for a new one Jamal is the guy to see. read more

This location is super friendly, clean, fairly priced and has a lot to choose from. I highly recommend you choose this location for your next jewelry purchase. read more

I must start by saying that I wish I had known that this store was here before I went to the actual Pandora store because the customer service can't even compare!!! Rupa was so helpful and nice. I had already shopped at the Pandora store but with her being so sweet, funny and helpful (and fully stocked unlike the store), she made me want to shop more. I love that they had the genuine articles from Pandora, a great display and I didn't feel rushed. I would recommend them and will be filling up my charm bracelets there from here on out. read more

Great customer service. I ordered a Rado Watch and the company told us it would take 4 weeks to get it from the factory in Switzerland. The store manager, Rosy, twisted a few arms and got it to me in one week........with a very good discount. Thank you so much. read more

Rupa and staff created the perfect engagement ring! We were so pleased with the great customer service! Rupa was very knowledgable and helpful during the process of creating our custom engagement ring. We would definitely use Diamonds & Co. again! read more

We bought a ring there three years ago and the salesperson (Sammy) threw in a "free lifetime warranty" along with our purchase just so we wouldn't buy a ring at a competitor jewelry store in the mall. This "lifetime warranty" was recorded in their computer system, however, when I needed the ring fixed a few months ago, I was told by the store manager Rosie they have switched systems and will not be able find my info, so that I need a receipt to prove my warranty. Finally, a few weeks back, the store manager Rosie, along with her associates (Rupa and another gentleman) gave us the run around about the validity of the warranty. This gentleman and Rosie argued with us even though we have a receipt to prove our purchase which also shows that a lifetime warranty (noted on their receipt) was given to us. Apparently, their own receipt does not justify that our jewelry is warranted with them. I am extremely disappointed and wish we'd never purchased anything from this business, as this is obviously a way for them to scam customers in order to just make a sale. I would recommend that anyone takes their business elsewhere. read more

this deserves no star rating at all! manager is rude, impatient and desperate to sell anything out of the cases. i asked her about the on spot jewelry repair and she was changing her answer every time i asked why the jeweler did not repair them in the store while customers were there. they seem like a very sketchy business, i would highly NOT recommend anyone to shop here. read more