We stopped in to get my engagement ring resized. They have a great selection of jewelry. The associates were friendly, attentive, and helpful. They said it would probably take about two weeks to get it back. Fortunately, it was ready about 4 days later! There's a hand sanitizer station and masks by the entrance. Overall, it was a pleasant experience. read more

Diamonds Direct Charleston - Jewelry Near Me - Mount Pleasant, South Carolina

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We bought my engagement ring and wedding bands here 5 years ago. They were super helpful then with my indecisiveness and never rushed me. I take my ring back a few times a year for them to deep clean it and check the prongs and overall "health" of the ring. They are always helpful and kind. I work with my hands a lot and my soldered together wedding bands broke apart. I was really upset about it, but I brought it in and they assured me it would be good as new when they fixed it. Exactly on schedule 2 weeks later they called to say the rings were ready. I also took my engagement ring to be cleaned and they sparkled like new. They've always been helpful and I think the prices are great for any budget. They also can help find loose stones and make whatever your heart desires! I definitely recommend this jewelry store for any jewelry needs! read more

On sight security measures makes DD feel a little safer. Entry is locked until they get a picture of your face via their security camera. The service staff was super friendly and helpful. Took the time to find out what I was looking for and show me many ring designs and stone shapes. He explained diamond characteristics and ring options. Seemed honest about diamond prices and how size and clarity affect those prices. They will replace supporting stones for the life of the ring (just not the main diamond). Maybe a little pricy, but you likely get what you pay for in the diamond industry, and here I felt like I have many more options to design the ring I wanted and make it a one-of-a-kind. read more

I love my wedding band. It's perfect. I was worried that finding a ring that matches the curve of my engagement ring would be impossible. I expected that I would have to do a custom design. Low and behold, Kim helped me find a perfect ring. She introduced me to one of their vendors from out of town, who brought in the perfect gold Diamond curved band. I love it. read more

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To anyone considering buying diamond jewelry from Diamonds Direct in Mt Pleasant SC and having it financed on the Diamonds Direct Wells Fargo credit card, I strongly urge you to reconsider due to the unprofessional business practices of the management at both Diamonds Direct and Wells Fargo. In 2023, I saw a beautiful diamond bracelet in the Diamonds Direct Greenville SC store and requested it be transfer to the Mt Pleasant SC store where I typically buy jewelry from. It was very expensive $xx,xxx, so a major potential purchase so I wanted to be 100% sure before purchase. It was initially held at the store in the safe. About 6-8weeks later, I was told, the bracelet could no longer be held unless money was put down on it, but it could be charged to the credit card while held in the Diamonds Direct safe, and was 100% refundable if I decided to cancel. Only because it was 100% refundable, I agreed. About 6-8weeks later with the bracelet still in the safe at Diamonds Direct, I found my self under extreme financial hardship due to the loss of a job, so I returned to the store to cancel the purchase as the Diamonds Direct staff had originally agreed to, but the regional manager visiting the store refused. She refused to cancel the transaction and refund back to the credit card considering the bracelet had never left the Diamonds Direct safe. Instead, I was given two options, neither of which I could afford, cancel the purchase with a restocking fee of over $6,000.00 or permit the purchase to be refinanced with 60month interest free terms, regardless of the fact that I informed Diamonds Direct that I was out of work and could not afford the purchase. I was given no other options and could not afford either. Being our of work, I was not able to make payment so compound interest and late fees accumulated to over $1000. When I returned to work, I paid 100% of the original interest free purchase, but to date, Wells Fargo continues to hound me for the $1000 in interest and late fees while destroying my credit and refusing to acknowledge that Diamonds Direct scammed Wells Fargo on a transaction the customer blatantly informed the Diamonds Direct staff, I COULD NOT AFFORD DUE TO FINANCIAL HARDSHIP DUE TO BEING UNEMPLOYED. My recommendations to anyone, regardless of how great the sales staff is at Diamonds Direct, avoid any purchases as Diamonds Direct's business practices as well as those of Wells Fargo's business practices are both unethical and unprofessional. There are two many other jewelry stores and financial institutions out there who value custoner relationships, to be involved with such unprofessional and unethical businesses. Major jewelry purchase like an engagement ring or other major purchase should be a solid foundation of someone's or couples future, and not an anchor around their neck attempting to suck the life out of them and crucify the customer forever due to financial hardship beyond their control. We live in a world that should include respect, compassion, and humanity. Keep in mind, Wells Fargo was paid 100% of the Diamonds Direct purchase price that was financed, that i explicitely told Diamonds Direct I could not afford. Yes, Wells Fargo was paid late because i informed Diamonds Direct at the time of purchase i was out of work and could not afford the purchase, but was given no other option. Now, to make this all go away, i shall be forced to retain an attorney to file suit against Diamonds Direct and Wells Fargo. For your own futures, avoid doing business with both Diamonds Direct and Wells Fargo. read more

I had an amazing experience. I worked with bench jeweler Giancarlo who understood my needs and set my diamond beautifully. Jordan was so helpful to assist in the process and if you see Abe, please say hello--you'll know it's him because he has the deepest blue eyes you've ever seen. Everyone was kind, my ring was completed on time, and I will absolutely be back. read more

Appraisal turned assessment of my diamond. Stanley was very helpful and knowledgeable. I love entering into a front vestibule that is locked and secure, talking through the glass window before being allowed entrance made me feel super safe. Multiple people assisted me, but Stanley took the time to clean my stone, answer a bunch of questions and show me a comparable stone. He also took the time to inquire about cost of repairs for my ring. If I am ever in position of affording beautiful quality jewelry or needing repairs I will check here first. read more

We had a great experience buying our wedding bands and accessories here. We worked with Abraham, and I highly recommend him. He made the experience excellent, and each time we've walked into the shop he remembered us, was immediately attentive, and answered all of our questions. The rings were not outrageously priced and they had a great selection at different prices. 10/10. read more

My wife and I went in a few months ago to look for a ring and Bo helped us find the perfect one. I love the ring and the help we had was beyond amazing. Thank you! read more

I had a couple rings from 20 plus years ago that had lost a stone in the setting. So of course they lay there in my jewelry box for 20yrs before I bit the bullet and had them repaired. Thinking logically, why would I go out and buy new rings when I had beautiful rings that I loved and could wear them happily if they were repaired! I went in and dropped my old rings off for repair. 2 months later, they called to tell me my rings were available. When I picked them up, I was THRILLED! They replaced the champagne diamond to exact match and replaced the marquise diamond beautifully in the other ring. The jeweler polished and reinforced the shank to make the rings look new. I paid a good penny but the quality was outstanding. read more

Ginny was amazing! She made the process so easy and not stressful at all. Extremely knowledgeable about diamonds. She walked us through every step so that we understood what we were purchasing. Best experience ever! We will definitely be going back for all of our jewelry needs. Ring is beautiful read more

Diamonds Direct Charleston - Thank you Ginny! The ring is gorgeous - Jewelry Near Me - Mount Pleasant, South Carolina

Perfect in customer service and prompt with my need! Ginny Kidd at Diamonds Direct was so very helpful when I was in need of a new jewelry appraisal for my insurance company. Her assistance was so kind and the response to my need for a new written statement was fantastic. The appraisal was finished timely, submitted, plus was perfect. Thank you so much Ginny. read more

I've been a loyal customer for a few years now and love being able to walk in when I like & buy my own jewelry. Company is family owned and while they have stores across the US, originally a family member ran the Charleston store. Staff turn over is very low which is great. They also have a diamond upgrade program. Any solitaire (ring, earrings, pendant) can be upgraded a year later. Simply trade in your original item. Get full value of what you paid, plus 10% off new item. I think I'm on my fifth diamond pendant upgrade now. Originally a smaller solitaire and now a diagonal pear shaped stunner in a halo setting with equal quality of my earrings. They initially didn't have the clarity diamond I was looking for already preset in a pendant. Apparently I have a good eye for diamonds and able to tell clarity with the naked eye!! LOL Rings usually have the best clarity and color while earrings and necklaces do not. But I can tell a white diamond when I see it. Bo went to the back and searched his database. They can quickly get diamonds from their other stores. In my case tho he found the quality diamond I was looking for in a stunning rose gold engagement ring that was already in their store. They thought nothing of popping it out and resetting it for me in a pendant. Same with my most recent earrings. I have a pair of diamond earring jackets so I wanted to stayed within a certain size as I love the jackets. Bo ordered in two pairs of diamonds so I could review color and size. I started with SI1 G diamond earrings and overs the years upgraded to larger VVS1 and E. Those were reset in screw back settings at no additional charge. Next earrings I plan to do IF and D. It's been fun to trade in for something new (and bigger) every year. David the new manager (who's also been there for years) is equally gracious. I purchased myself a diamond tennis bracelet for my 50th. Sadly I kept having some issues with the links. It wasn't an item they designed/made in house. They were quick to help and fix links for free multiple times. The links ended up deteriorating beyond repair. I reached out to the manufacturer (Gabriel), who simply ignore me. I brought it back in thinking I could have them make something else with the diamonds. Instead David let me trade that in too for a new (bigger) tennis bracelet. I'm more in love with this one than the first. Overall great experience. At this point I think I've purchased roughly 15 different items. So clearly I'm here a lot. Prices are great, too. It's like walking into a diamond vault. And what's not o love about that? read more

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First off... this review is waaaaaaay overdue. I was sure that I had posted something months back. Last October right after we had moved here from California we were in the market for a new setting for my wedding diamond. I had looked and looked in California for the perfect one and very much considered designing my own but time ran out of time once our house sold and we moved to SC. With that said I had two very close friends of mine that owned and managed jewelry stores in the Bay Area and Sacramento Area. I was always in good hands there. I was scared that I wouldn't find that here. Thankfully I was wrong. Leslie Campbell made me feel like family IMMEDIATELY once I met her for the first time at DD. She took ample time with me to find out what I'd want and helped me also design what I wanted based on what they had and making minor changes. Money was a factor for us, but she put that to bed too... went to bat for me with the designer to bring down the cost to fulfill my dream ring! I'm beyond impressed with her work ethic and the result. 5 weeks later I was going into the store to pick up my ring and it was AMAZING! I couldn't be happier and it's all because of Leslie! I've since sent numerous people to her and everyone has been more than happy. She has 20 + years in the jewelry & customer service industry. Whenever you go to DD please ask for Leslie. You couldn't be treated any better. No purchase is too small. :) read more

I have to admit, this was the best jewelry purchasing experience we've had. Staff was very nice, not pushy and helped us find a band that almost matched exactly we we're looking for. They could have sold us the floor model and sized it but instead said for the best longevity option, wait for a new ring to be made to ensure longevity without issues. I feel any other would have taken my money and sent me on my way, the reason I say that....... Because I've experienced it first hand. I would recommend for anyone looking for purchase and they are as they advertise. read more

We were greeted at the door immediately asking us what we looking for. We said we were browsing. She asked for specifics so she could direct us. When we specified she pointed us in the right direction. All this was fine, but there are no prices showing on the jewelry. Not being experienced in jewelry buying this is daunting. Are we looking at hundreds, thousands, tens of thousands? The sales lady was either busy with other customers or not thinking we were going to be big buyers just disappeared. Eventually Bo came along & helped us. He was not intimidating. He answered our questions, showed us the items we were interested in & informed us of the sale prices. We ended up buying what we came in for & got the 25% off. He even followed up the next day with an email thanking us for our purchase. read more

Advertises military discount for veterans however, most of their brands are "price protected" and no discounts of any kind can be utilized

If I could make this review 10/5 stars, I would. First let me start where this all started - trying to give our business to a Michigan-based company that came recommended from friends who spent in excess of $30,000 on their engagement and wedding bands at Tapper's Jewelers. We are from Michigan and my fiancé is stationed in the Air Force in Charleston. With plans to return to Michigan in the long-term, we thought we would take the recommendation and set ourselves up for future purchases and care for the engagement rings and wedding bands we would be purchasing. BIG. MISTAKE. We had a beyond horrific experience with this company, and even their name makes me itch. After almost 2 months of faulted communication with our former jeweler (Tapper's) and me having to get involved with my OWN engagement ring more than 5 times while my fiancé was overseas, I had enough. We cancelled the sale after Tapper's failed to deliver the stone we ordered, tried pulling one over on us saying we ordered the wrong stone and only being able to bring in stones that had so many inclusions, I couldn't see anything but cracks and imperfections. These so-called "professionals" overpromised and did not even deliver so much as an apology. This company ruined our engagement. We stopped in Diamonds Direct on a whim while we were in the area and I explained what we were looking for briefly to the friendly receptionist. She told me we would be speaking with Lindsay, the color specialist, as we were looking for a specific color of peach sapphire. After talking with Lindsay for only a few minutes, I finally was having the experience we sought from the very beginning. She actually LISTENED to everything I was saying, showed me multiple options available in the showroom and carefully combed through every detail, I mean EVERY single one. We had more information available to us within an hour that we had even been made aware of from the other company in months. We got an education on colored stones. And we realized all the questions that were NOT asked by other jewelers. Within less than 48 hours, Lindsay pulled the strings necessary to get us TEN stones that she deemed appropriate based on our search criteria. Within less than 2 days, she had delivered more than twice the number of options that a handful of other jewelers (including Tapper's, who we fired) could find in MONTHS. She kept us in the loop throughout the 2 days she searched for our requirements in an oval peach sapphire - letting us know that what we were seeking was more rare than anyone had let on prior in our search, but assured us she was exhausting all of her resources. But then, Lindsay went above and beyond (just as she had through every interaction with us from the very start). She brought us in and had each of the stones she had picked out from her various gem experts depicted with the carat and dimensions, but left out the type of stone each was, which she had written on the inside of the envelope of each stone. Because the most important thing to us was color and clarity, we looked at each of the 10 stones in the diamond room (white light), on the showroom floor (yellow/fluorescent light) and then Lindsay took us OUTSIDE (with a security guard). She wanted us to see each stone in different light to see how much light affects the color. She put each stone in the actual setting we ordered that I wore on my finger with the matching bands. I chose a stone and then, and only then, did Lindsay reveal what the stone actually was. The peach sapphire I was after in the color that was so very specific, was the 2nd runner up; but the stone that I blindly chose based solely on color was actually a morganite. Lindsay knew that the color profile was more accurate with this type of stone, but it was not as hard as a sapphire. The price was also much lower. She also knew that if I had known what each stone type was up front, I would have been looking at things with a jaded perspective since I had my heart set on a sapphire. She took the time to ask the right questions. THE KICKER?! She was able to deliver the exact product we were looking for BEFORE our former jeweler, who had 2 months of a head start, could!!!! Lindsay is the real deal. She is authentic, personable, knowledgeable beyond belief, well-connected and more genuine than I could have ever imagined from a salesperson; because she is an expert. She could have sold me on the stone that was 10x more expensive, but she truly cared about what I wanted in terms of color and let me make my own decision. She read me well and she has certainly earned a client, not a customer. I will be using Diamonds Direct and Lindsay, specifically, for the rest of my jewelry purchases for years to come. 2 days. 10 impressive options. 15% military discount. $4,000 savings over our former jeweler. Excellent service and higher quality product. read more

Just wanted to leave a review on my very recent experience with diamonds direct in Mt. P . Let me first start by saying as soon as I walked through the door I felt like family to the staff, I was warmly welcomed and quickly paired with a sales advisor. My sales advisor's name was Leslie and she made my buying experience more than a pleasure! I was in the market for an engagement ring but I also had time constraints due to a vacation and posing the big question. She worked with me 110% and was determined to make every effort to meet my deadline (creating the ring, positioning the diamond , and purchase) . I could not have been more pleased with the ring or her customer service , Leslie is an asset to your company! In the end I feel like I made a friend with Leslie, got the ring I wanted, financing option I wanted AND most importantly asked woman of my dreams to marry me. Thank you so much Leslie, G read more

Diamonds Direct Charleston - Jewelry Near Me - Mount Pleasant, South Carolina

Linsay and Ayelet were dialed in and able to identify the uniqueness in a diamond my fiancé was searching for. While we opted to go in another direction for our engagement ring they secured Diamond Direct's place providing our future jewelry needs. Helpful, patient and professional; we can't thank them enough. read more

My beautiful wife and I have had an absolutely amazing experience working with Stan and company at Diamonds Direct. Stan was the first person I met with over a year and half ago when picking out just the right engagement ring and he helped us stay on track ever since. From picking out our wedding rings, sizing, pricing and polishing... Stan went above and beyond the call of duty to accommodate our interests completely. It's hard to believe that a salesperson is willing to go to such great lengths in this day and age. Stan and the rest of the folks are outstanding and it's always a pleasure to visit them for the complimentary ring cleaning and polishing. If any potential customer is on the fence and uncertain about making a significant jewelry purchase, I would say stop by Diamonds Direct and ask for Stan. It will be worth it. read more

Diamonds Direct Charleston - Lydia & Mike 5.5.18 Photography by anerisphotography.com - Jewelry Near Me - Mount Pleasant, South Carolina

My husband and I had a wonderful experience at diamonds direct Mt Pleasant . Megan took the time to discuss options and searched until she found the perfect diamond for my setting and our budget . Within a few days Megan had located and had the stone at the store . We had looked at other stores and did not have the same positive experience. Megan and the other staff made made it a fun experience . As well educating and giving us confidence in our new diamond and how it will be set . The jeweler is excellent and took the time to meet us and discuss how he will set the stone . We highly recommend going to diamonds direct :) Thanks again! read more

What a great experience picking out our wedding bands. We were greeted as soon as we walked in with smiling faces. Leslie was great! She asked what we were looking for in wedding bands and led us to the perfect rings. We were offered champagne or anything they had to drink what a relaxing experience. Would recommend this place to everyone that wants quality without the high cost. Simple process. Very satisfied. read more

Purchased my Fiancé's engagement ring from Lindsay at the Grand Opening party a few weeks back after originally meeting with Frank.. Both were extremely knowledgable, patient, and helpful! They showed me countless rings & diamonds to be sure I was happy with everything. The ring looks awesome, and most importantly, my fiancé LOVES it! Look forward to going back for wedding bands read more

Horrible service, un educated of the service they try to provide, spoke to another employee about the service I received She didn't seem to care. I expected Diamonds Direct to be a cut above the rest... there commercials are quite misleading I would say they are the equivalent of Wal-Mart. Two places I won't shop. read more

The staff were very polite, knowledgeable, and helpfull. Save yourself some time and money by simply stopping here first. They also do repairs. Charles and Jessica were awesome. read more

Stanley went above and beyond to help us find the perfect match for our price point. He was knowledgeable and made us feel at ease right away. I learned so much about diamonds from him, which helped inform my final choice. Definitely would come back again for future jewelry purchases. read more

Let me begin by saying: no matter what I write in this review. It will not truly do the justice deserved for the professionalism, expert knowledge, and customer service my fiancé and I received and continue to receive at Diamonds Direct. We got my fiancé her engagement ring in the summer of last year. We had the pleasure of meeting Linsay P. I cannot say enough about this woman. Any time I have a question I can speak with her personally and she responds almost immediately. I'm never made to feel like a novice or like I'm not important. It feels like Linsay is our own personal jeweler! Linsay, and by effect of her relationship with us, Diamonds Direct will always have our business for birthdays, anniversaries, holidays, and some of those surprise presents for my future wife. read more

Diamonds Direct Charleston is the only place to buy jewelry. The prices, quality and selection are bar none. This is not your typical used car lot for jewelry...it's a store full of experts in their field who are genuinely interested in getting you exactly what you want, at a fair price. I would like to especially thank Linsay P. for all her help in getting my wife her dream ring. Linsay was patient and professional and had a keen sense of what my wife was looking for. Linsay surpassed our expectations. I highly recommend Diamonds Direct Charleston ... go see Linsay P....You'll be happy you did. read more

I had a fantastic experience here in March. I thought I knew exactly what I was looking for until I came here but it definitely changed a little after I started trying them on. We felt no pressure to buy anything while we were here because the man helping us knew we weren't from around here and just wanted to try some on. I really wanted a ring with sapphires on the sides of it and a marquise diamond. He had no rings in the store with sapphires in the settings so he took a blue sharpie and colored in the diamonds on the setting so that they looked like sapphires and that helped to me to get an idea of what a ring would really look like. I thought that I wanted a one carat diamond but when he brought them out I realized that they actually looked way too big on my finger. He brought out a variety of different sized diamonds for me to look at on a ring. Marquise diamonds all look different because some are longer and some are wider. I found the diamond that I liked the shape and size of and a setting that I liked. They customized my ring completely as they did not have exactly what I was looking for already made. They replaced the diamonds on the setting with sapphires and changed the setting shape to be able to fit my marquise diamond. We went ahead and decided to buy it. David I believe is the name of the man that helped us. He sent pictures to my fiance once they received the finished ring back to the store in Charleston and then they had it shipped to the store in Virginia Beach for us because it was a much closer location. I am extremely happy with my ring and am glad we picked here to buy my ring. read more

Since the first time I stepped foot in this store, Frank has been outstanding. I have been all around Charleston and to numerous diamond stores before finally ending up here. I was in search for a Men's wedding band and was having trouble finding what I wanted. He did not give up. He went into detail and depth and showed us multiple variations of the ring until I found the right one. He was so good that when I came to pick up my ring, I bought my fiance's wedding band right there. He is the only person I will ever deal with when buying jewelry. He showed us how to use the Loop to read her diamond (which wasn't bought from them) and the GIA number. He even showed us in the microscope how to identify her ring from others. The length of detail Frank went to is unheard of. He would have kept giving us more information if we had more time. I can't speak highly enough. Stop looking around, go see Frank and you will not be disappointed. read more

Linsay was super helpful and personal. She was more than willing to work with me on what I wanted and her communication both in the store and outside of the store was awesome. The employees at the store make you feel like a valued person and not just a customer. I wanted a very specific ring that they had to customize for me but they did an excellent job and the quality is amazing. I didn't intend to purchase from them and they were my last stop after several stores but after meeting the employees I was sold. This is a great choice for jewelry and I buy from them again. read more

This review is a long time in the making. Im not a review kinda person but I thought this deserved to be done in this case. I bought my fiance's engagement ring from Diamonds Direct here in Charleston. I will have to say that my first reaction when I walked in there and saw the engagement ring section was anger and mad and frustrated that I have not started my search there. They had every collection that I had seen from various stores throughout Charleston, Summerville, North Charleston, West Ashley and everywhere around. I looked everywhere for the perfect ring for my fiance and was not going to stop at anything until I found the one. Finding this ring prove to be quite stressful at all of these locations. Diamonds Direct was absolutely amazing in every aspect of a ring purchasing experience. From the staff to the selection to the purchasing it was all amazing and I am so happy that I went there and I chose my ring from there. When you go to this location ask for Miss Suzanne. Suzanne made my experience there very nice, she was very helpful and very comforting after she heard what I had been through with all the other stores in my search. She helped me find the right ring and didn't try to push anything I didn't want on me. She actually listened and helped me. She is a wonderful lady and I recommend her to every guy out there trying to find this piece of jewelry that is going to be on your wife's finger for the rest of your life. I will continue to do my business there throughout our years. Diamonds Direct is the best! read more

I stopped in yesterday at about closing time and purchased a present for my wife. Lindsay Penninger could not have been nicer and helped me quickly find a gift within my budget. The store is very nice with a large inventory and very friendly people working their. Stop in and take a look, you will be impressed with their customer service. My wife loved the birthday gift!!! read more