Today I had the pleasure of meeting Nevin and GK while browsing through the shops. Although I…read morewasn't looking for anything in particular, opals always catch my eye since they're my birthstone. Both gentlemen were incredibly friendly, knowledgeable, and eager to help me search through their inventory. I found a beautiful bracelet that I absolutely loved, and the price was very reasonable. The customer service was exceptional from start to finish, making the entire shopping experience enjoyable and stress-free. I will definitely be returning and highly recommend stopping by if you're looking for quality jewelry and outstanding customer service. Thank you, Nevin and GK!

Miner's Gems and Meeta gave us an absolute experience of a lifetime!…read more From the moment we walked in, we were welcomed with warmth, enthusiasm, and genuine hospitality. Meeta went above and beyond to make sure our visit was not just a transaction, but a memorable and meaningful experience. Her knowledge, patience, and passion for what she does truly set Miner's Gems apart. Every detail felt intentional -- from the beautiful selection to the time she took to explain the history and uniqueness behind each piece. You can tell this isn't just a business; it's a labor of love. Meeta made us feel valued, cared for, and celebrated. If you're looking for exceptional quality, outstanding customer service, and an unforgettable experience, Miner's Gems is the place to go. We will absolutely be back -- and we'll be recommending Meeta to everyone we know!

I cannot say enough wonderful things about Michelle and the team at Michael E. Minden Diamond…read moreJewelers. About 18 years ago, I brought a precious family heirloom diamond to Michael E. Minden and trusted them to create a beautiful new ring. That diamond held tremendous sentimental value, and they did an outstanding job designing a setting that I treasured for nearly two decades. In the fall of 2024, my future son-in-law was preparing to propose to my daughter. My mother generously entrusted him with her 55-year-old diamond so he could create a special engagement ring. Michelle was incredibly patient, knowledgeable, and caring throughout the process. She helped him select the perfect setting, and the final ring was absolutely stunning. It was such a meaningful way to continue our family's tradition of passing treasured jewelry from one generation to the next. This past spring, I unfortunately lost a stone from my own ring and discovered there was more damage than originally thought. Michelle immediately stepped in and worked tirelessly with my insurance company. She advocated for me every step of the way and truly fought to ensure I received the best possible outcome. Thanks to her dedication, expertise, and persistence, I now have a beautiful new ring that I absolutely love. What began as a family heirloom years ago has now become a new heirloom that I will one day pass down through future generations. Michelle's professionalism, compassion, and commitment to her customers are exceptional. She treats every piece of jewelry as if it were her own and genuinely cares about the people she serves. Thank you, Michelle, and everyone at Michael E. Minden Diamond Jewelers, for helping my family create and preserve such meaningful memories. I highly recommend them to anyone looking for a jeweler they can trust.

The meat and potatoes:…read more Custom jewelry requires transparency, consent, and integrity. Undisclosed gemstone substitutions, misrepresented diamond clarity, and swapping diamonds without client authorization reflect practices that should concern any consumer. Proceed with extreme caution. The full kit & kaboodle: I paid $11,700 to Michel E. Minden Jewelers for a custom engagement ring. What followed was a series of undisclosed substitutions, material discrepancies, and a complete refusal to take responsibility. The ring was not produced according to the design specifications. When I raised concerns, I was initially brushed off, and then later told it would cost an additional $2,000 to fix their discrepancies. An independent appraisal revealed that the "teal sapphires" paid for were actually spinels, a lower-value gemstone, which were substituted without my knowledge or consent. More concerning, the diamonds were confirmed to be SI1 clarity, despite being sold and invoiced to us as the superior VS2 clarity. When brought to Michael's attention, he informed me that his gemstone vendor substituted the stones because he couldn't find the color of sapphire (teal) that I wanted. Michael then finally offered to fix the ring "as a favor". When we asked about the issue of the diamond clarity, Michael was adamant that he sold us VS2 quality, and that he didn't care what the appraisal said. To prove his case, he offered to have the diamonds certified, which would show the VS2 quality. I had assumed he was going to have them GIA certified, but he would only agree to IGI certification, which is a less reliable (and lower cost) certification. We discussed Michael's ability to remake the ring to the original design specifications and Michael offered to reimburse us $1,500 (even though he was going to charge $2000) to contract a new jeweler to correct the work. Three weeks later the diamonds were finally available for pickup, and they were immediately mailed to the new jeweler, as this was the only component he was waiting on to finish setting the ring. Michelle, the store manager, advised that they were giving me 4 grams of raw gold to have my ring remade, so the new jeweler wouldn't run into any issues with melting down my previous ring. This seemed generous at first, except that they later told us that they wouldn't give me back my original ring, because they were giving me the gold instead. At this point, I just wanted to conclude all interactions with this business and move on. Unfortunately, when my new jeweler received the diamonds, he discovered that they were not the same dimensions as the original stones. I immediately contacted Michelle and only after pressing for answers was I told that Michael had "upgraded" the diamonds without my knowledge or authorization. The substituted diamonds were incompatible with my very specific custom design, rendering the ring impossible to recreate as originally built. Repeated emails, texts, and attempts to obtain answers were ignored. We went to the store in person after being repeatedly disregarded, at which point Michael refused to come out and later conveyed through staff that he considered the matter "closed." He even went so far as to accuse ME of trying to extort HIM!! All I wanted was my original diamonds back, or for him to take back his crappy diamonds and gold and provide a full refund. After exhausting every reasonable avenue, I filed an insurance claim and sought legal counsel. He ignored the attorneys as well but thankfully my insurance claim was approved. Without this, I would have been forced to take Michael to court. I have emails, texts, and appraisals to prove everything that happened. I would never recommend soliciting business from this company.

Grateful for the integrity of this company…read more Honest, informative and gracious. Thank you!

Great experience all the proper equipment all in one place. Located in central Vegas.read more

I came in here to get a few watch batteries replaced and instantly felt like I was just one of the…read moreboys, hanging out. I walked in on a Friday morning and was the only person in the small shop, but no more than 2 minutes later, the shop was filled with about six or seven other people, all of whom knew Cleve and the security guard. Luckily I had gotten there first and his guy in the back was already working on my watches. In the meantime, I got to talked him about some of the coins and other wares that he had in his store and listened to the interesting conversations from everybody else coming in. They were only able to replace the batteries in three of my watches, and did so in about 5 minutes for $5 a pop. The other two, he recommended a jewelry repair shop down the road called Ed's. It was a very short experience but a very pleasurable one and something that you rarely see anymore. It's almost like I was on Mayberry Street in. Andy Griffith. Everybody knew each other, everybody was having fun, and it was very welcoming. I would definitely come back here to get batteries replaced and maybe even two trade some stuff in or see what he has on hand.

I needed a watch battery and had some odd gold pieces that I wanted to cash in and on Yelp, this…read morewas the only jewelers that had all 5 star reviews. I can understand why. When I walked in, I was immediately greeted by Security Guard Frank. I spoke with another gentleman who took my watch to have the battery replaced {at only $5). I then met with the owner, William who gave me a great price for my gold pieces. As I was leaving the owners mother came out from the back and shook my hand. Frank the security guard, a lovely man, gave me a jar of jewelry cleaner and a polishing cloth as a first time customer. He also made sure I made it to my car safely. I would definitely recommend.

Fast and friendly service, I walked in and my watch battery was done in minutes at a great price…read more (Note that there is a surcharge for using a card which I think is fair for a small business.) Easy free parking. Green Valley and Horizon Ridge convenient location. (In the Sprouts mall.)

Pleasant family owned Jewelry Shop with a nice selection of quality jewelry. Petra is skilled in…read moreher craft, and she is very knowledgeable. Pricing is competitive and somewhat reasonable. We went to get some pieces fixed/remade and pricing is fair.

UPDATE: Your reply is full of inaccuracies, insults, and you basically called me a liar, whereas…read moreyou are the one lying to save your own face. You stated things that are simply untrue but I am not going to bother clarifying your errors. I was going to remove my review because I actually felt empathy (something most are void of these days), but after reading your reply, I will keep my review in place. I can never understand why some businesses as yours cannot take any responsibility for your failures, then you twist and distort the truth to make you look innocent, as you place the blame on me, the consumer, making me look bad. So when a customer has a problem with your business, you automatically throw them under the bus? Unbelievable and disgusting of you. It must be a defense mechanism or just a sleazy Vegas thing. Goodbye. *** Been thinking about this review and felt it needed to be said. I came in with a new $2,500 musical pocket watch with a defective front lid that I wanted fixed; it didn't open to a 90-degree angle and the music kept playing after the lid was shut (which should turn off). The watch repair person (Alfonso) wasn't available but is only there for the first two hours in the morning. Not convenient for customers. One of the girls, Angie, told me to leave the watch there and he'd look at it. I wanted to talk with him personally so she took some photos of the watch and told me she'd talk with Alfonso in the morning. The next morning I called but he wasn't there or couldn't talk on the phone, or didn't want to. Angie got passive-aggressive with me and said I should've left the watch -- totally overlooking that she told me that she'd talk with him. I was told to bring it in. Two days later, I brought it in, talked with Eric (Alfonso's assistant) who was super nice, then Alfonso came out to talk with me. My first impression of him was a big sigh and a look of frustration on his face while looking at my watch. He told me to leave it with him to see if he could fix the lid -- no charge if he couldn't. I accepted and left the watch there. I asked Eric how long it would take and I was told two weeks. Seemed like a long time to troubleshoot a lid but fine. Two weeks went by without a word. I called and asked about my watch and was told to call Alfonso the next morning. The next morning I called and he asked me if I could wait the following Monday. That was fine. Monday came and they were closed. I called and left a voicemail. Never got a call back. I called Tuesday morning and talked with Alfonso. He then told me to come in on Thursday morning. As I was trying to ask him questions about the repair status, he kept putting me off and wanted to get off the phone. It was frustrating trying to get some simple information about my watch but it was like pulling teeth to keep Alfonso on the phone for 60 seconds. The next day (Wednesday) Alfonso called me (first time anyone called me). He asked me to come in now. I live in Boulder City and couldn't just drop everything, jump in the car, and make that ridiculous drive up to Green Valley. I still couldn't get solid information from him. Thursday morning I went in and asked the other girl there if I could see Alfonso. She seemed less than thrilled for some reason. Snooty. Alfonso came out with the watch and he explained what he did (I think?) but vaguely. I asked if the music stopped now when the lid is closed. He said yes, though not seconds later the watch started playing the music with the lid closed. Alfonso looked like he was in a hurry, took it in the back, did who-knows-what, and came back out less than a minute later. I looked at the girl and said the watch was sitting here for three weeks and she mumbled something under her breath in a rude manner. The music stopped playing when the lid closed. Not sure what he did but probably bent the lid to engage the button. As for the lid opening, he couldn't fix it. Not sure why. I didn't fully understand, but couldn't fix it. No charge. Alfonso was nice enough but made no excuses or apologies. The watch was there for three weeks and a day, and not much was done to it. I took the watch and left. A few days later, the watch started playing music again with the lid closed. What a colossal waste of time, driving, and leaving the watch there for three weeks almost untouched when I could've found another jeweler to fix it. The girls who work there are rude curtsy children, but Eric was the only one there who showed genuine friendliness and respect. To think I was about to buy one of their pocket watches in the display cabinet, I decided not to because of the overall bad service I got. I won't be back.

They did a great job and were priced fairly. I'm very happy with their work and won't hesitate to…read morego back to them for additional repairs.

My daughter and I popped in on a whim to inquire about permanent jewelry, and even without an…read moreappointment, Tricia was kind enough to squeeze us in. She offers a lovely selection of pieces, and her studio is spotless and well organized. We had a great experience and highly recommend supporting this small business. We'll absolutely be returning.

My best friend for a lifetime was visiting for a few days and I tried talking her into a tat. She…read moresaid absolutely not but let's do permanent jewelry. After googling a few places, we landed on Tricia. We called to see if she had an appointment available that day and she did in a couple of hours. It was super easy to book and she kept in contact with us and provided great directions. Once we got there she was super personable and helped us pick nice pieces and listened to what we were looking for! I think it may become a tradition to go see her when my best friend visits. Absolutely recommend!

I talked to a lot of places over the phone about selling some gold and I'll save everyone reading…read morethis lots of time: Stacks pays the most per gram. Most of the advertised gold buyers in town pay a low percentage that is no more than the local pawn shop pay which leaves a lot of money on the table. Stacks pays more. What I appreciated the most is that everything is done in front of you to keep you comfortable and knowing that everything here is transparent. I love to support local small businesses and stacks is a class act that I highlyrecommend.

Good communication and efficient service, will definitely come back again. The owner's willingness…read moreto negotiate is always a big plus.