Absolute lifesaver! I brought my favorite necklace here after it broke, and the customer service…read morewas top-notch from start to finish. They fixed it super fast, and the pricing was more than fair. The quality of the craftsmanship is incredible. I looked as closely as I could, and you literally cannot tell where the repair was made! It looks completely brand new. I highly recommend them to anyone in need of quality work. I will definitely be coming back here for any future repairs or custom jewelry pieces!

Absolutely thrilled with my experience at Ruzz Jewelry. As someone who had never worked with a…read morejeweler before, I wasn't sure what to expect. Their attention to detail, patience, and genuine care completely changed how I view the entire process. I highly recommend AJ at Ruzz Jewelry to anyone looking for not just beautiful craftsmanship, but a warm and personalized experience. Truly outstanding.

Came in here to meet with Nathan on a handful of appraisals that I needed done. Once I got them…read morehome, I noticed one came in at the exact same value that the piece had on a prior appraisal 44 years ago. 44 years ago, same value and the piece became an antique within that time. I got in touch with Nathan to change it and he reasoned 10 ways to Sunday why he thinks it didn't appreciate at all in the last 44 years. Needless to say that's a major disagreement and one that he refuses to change.. Some people just don't like to admit when they are wrong, I guess. Still trying to find ways to make this experience right or a better outcome but it seems every avenue I reach out to has no oversight on this company because he doesn't carry many credentials and even though he carries a GIA certificate, they don't do any oversight either. On top of that, he taxed my appraisals which was an undisclosed charge to me. Another disregard that a jeweler must disclose up front. He basically did everything online or through his computer system so I did not see that until I got home otherwise I would have not paid that. I do know for certain that he had to disclose that if he was going to do it, but he didn't. So right now, I'm just gonna leave this review here and you can decide. whether you want to do business like this, in this manner. On another note, it's been quite a while since I posted this review and he hasn't even cared to come on.

Thank you Sarah Lee Jewelry!! Had a great experience with Bailey today shopping for my wedding…read moreband. Came specifically for Men's Lashbrook bands, they had tons of options for finishes & band profiles which was great to see in person. Made the order process very easy to design. Overall very pleased!

They did a great job and were priced fairly. I'm very happy with their work and won't hesitate to…read morego back to them for additional repairs.

UPDATE: Your reply is full of inaccuracies, insults, and you basically called me a liar, whereas…read moreyou are the one lying to save your own face. You stated things that are simply untrue but I am not going to bother clarifying your errors. I was going to remove my review because I actually felt empathy (something most are void of these days), but after reading your reply, I will keep my review in place. I can never understand why some businesses as yours cannot take any responsibility for your failures, then you twist and distort the truth to make you look innocent, as you place the blame on me, the consumer, making me look bad. So when a customer has a problem with your business, you automatically throw them under the bus? Unbelievable and disgusting of you. It must be a defense mechanism or just a sleazy Vegas thing. Goodbye. *** Been thinking about this review and felt it needed to be said. I came in with a new $2,500 musical pocket watch with a defective front lid that I wanted fixed; it didn't open to a 90-degree angle and the music kept playing after the lid was shut (which should turn off). The watch repair person (Alfonso) wasn't available but is only there for the first two hours in the morning. Not convenient for customers. One of the girls, Angie, told me to leave the watch there and he'd look at it. I wanted to talk with him personally so she took some photos of the watch and told me she'd talk with Alfonso in the morning. The next morning I called but he wasn't there or couldn't talk on the phone, or didn't want to. Angie got passive-aggressive with me and said I should've left the watch -- totally overlooking that she told me that she'd talk with him. I was told to bring it in. Two days later, I brought it in, talked with Eric (Alfonso's assistant) who was super nice, then Alfonso came out to talk with me. My first impression of him was a big sigh and a look of frustration on his face while looking at my watch. He told me to leave it with him to see if he could fix the lid -- no charge if he couldn't. I accepted and left the watch there. I asked Eric how long it would take and I was told two weeks. Seemed like a long time to troubleshoot a lid but fine. Two weeks went by without a word. I called and asked about my watch and was told to call Alfonso the next morning. The next morning I called and he asked me if I could wait the following Monday. That was fine. Monday came and they were closed. I called and left a voicemail. Never got a call back. I called Tuesday morning and talked with Alfonso. He then told me to come in on Thursday morning. As I was trying to ask him questions about the repair status, he kept putting me off and wanted to get off the phone. It was frustrating trying to get some simple information about my watch but it was like pulling teeth to keep Alfonso on the phone for 60 seconds. The next day (Wednesday) Alfonso called me (first time anyone called me). He asked me to come in now. I live in Boulder City and couldn't just drop everything, jump in the car, and make that ridiculous drive up to Green Valley. I still couldn't get solid information from him. Thursday morning I went in and asked the other girl there if I could see Alfonso. She seemed less than thrilled for some reason. Snooty. Alfonso came out with the watch and he explained what he did (I think?) but vaguely. I asked if the music stopped now when the lid is closed. He said yes, though not seconds later the watch started playing the music with the lid closed. Alfonso looked like he was in a hurry, took it in the back, did who-knows-what, and came back out less than a minute later. I looked at the girl and said the watch was sitting here for three weeks and she mumbled something under her breath in a rude manner. The music stopped playing when the lid closed. Not sure what he did but probably bent the lid to engage the button. As for the lid opening, he couldn't fix it. Not sure why. I didn't fully understand, but couldn't fix it. No charge. Alfonso was nice enough but made no excuses or apologies. The watch was there for three weeks and a day, and not much was done to it. I took the watch and left. A few days later, the watch started playing music again with the lid closed. What a colossal waste of time, driving, and leaving the watch there for three weeks almost untouched when I could've found another jeweler to fix it. The girls who work there are rude curtsy children, but Eric was the only one there who showed genuine friendliness and respect. To think I was about to buy one of their pocket watches in the display cabinet, I decided not to because of the overall bad service I got. I won't be back.

I came in here to get a few watch batteries replaced and instantly felt like I was just one of the…read moreboys, hanging out. I walked in on a Friday morning and was the only person in the small shop, but no more than 2 minutes later, the shop was filled with about six or seven other people, all of whom knew Cleve and the security guard. Luckily I had gotten there first and his guy in the back was already working on my watches. In the meantime, I got to talked him about some of the coins and other wares that he had in his store and listened to the interesting conversations from everybody else coming in. They were only able to replace the batteries in three of my watches, and did so in about 5 minutes for $5 a pop. The other two, he recommended a jewelry repair shop down the road called Ed's. It was a very short experience but a very pleasurable one and something that you rarely see anymore. It's almost like I was on Mayberry Street in. Andy Griffith. Everybody knew each other, everybody was having fun, and it was very welcoming. I would definitely come back here to get batteries replaced and maybe even two trade some stuff in or see what he has on hand.

Don't shoot the messenger I already knew I would be taking a loss selling my diamonds and gold…read more What I didn't realize was that a purchase I made less than six months ago would net 25% of the "clearance" price I had paid. It was a lovely transaction and the two gentlemen who worked there could not have been kinder. It reminded me of the jewelers I see in movies who have a quaint little sparkly shop.

Friendly and professional. They do good design and repair work. Competitive prices. I trust them…read morewith all my jewelry needs.

I've purchased several pieces from Jewel Trendz over the last few years, and I can confidently say…read morethe quality is second to none. My first necklace was from the Eastern location back in December 2023, and I loved it so much that I went back in December 2025 to add two more pieces to create a layered look that I wear daily. I get compliments on them constantly. The craftsmanship is beautiful, the quality is outstanding, and the pricing is fair for what you're getting. These pieces truly feel luxurious without being over-the-top. I honestly feel like a million bucks when I wear them. Both locations are beautifully decorated and welcoming. The staff is always friendly and genuinely helpful -- not pushy, just knowledgeable and patient. A special thank you to Alane for helping me curate the perfect three-necklace layered set. She has such a great eye and really knows how to put pieces together in a way that feels effortless and elegant. Highly recommend if you're looking for high-quality jewelry that makes you feel confident and polished.

They retired but you advertised that they were still at this location!! The new owner worked for…read moreTerri and Alfredo so I followed her to the new shop in Henderson .

It pains me to write a two-star review. I brought in three watches (my son's Stuhrling, my aunt's…read morePiaget, and my cheapie Instagram Stardust watch for a simple battery replacement). The owner wasn't wearing a mask while she chatted with one of her customers who was also unmasked. Luckily, the employee who came out from the back to help me was masked. I gave her the three watches. It's $10 to replace each battery which seems like a fair price including the battery especially since I don't have the tool to remove the watch cover especially on the Stuhrling and Piaget. As I take a seat to wait for my watch battery replacements, the owner and the customer proceed to have a very loud conversation denigrating the vaccine and those who wear masks. My heart started to break listening to them because I just lost someone I love who is very near and dear to my heart due to Covid. I wish they would have been more sensitive to understand that some of us have been affected by this virus in ways they haven't. The watch battery replacements were done relatively quickly (about 10 minutes or so) but not before I listened to their views on masks and how stupid everyone is for wearing one and how they did think anyone who gets the vaccine is an idiot. This made me feel pretty bad and opened up a lot of fresh wounds. I've stayed away from most businesses and other places to avoid this kind of hurtful conversation and sadly, the one time I go out - this is what I'm subjected to. They did what I needed them to do but because I had to go to my car and cry after hearing the owner and her customer's conversation, I can't give them any future business. It's unfortunate as my husband and I are coming up on our 10 year vow renewal and wanted to have new rings. :( I'm really really sad to write this review. Please, please be sensitive to your customers and what they might be going through.

Fast and friendly service, I walked in and my watch battery was done in minutes at a great price…read more (Note that there is a surcharge for using a card which I think is fair for a small business.) Easy free parking. Green Valley and Horizon Ridge convenient location. (In the Sprouts mall.)

Pleasant family owned Jewelry Shop with a nice selection of quality jewelry. Petra is skilled in…read moreher craft, and she is very knowledgeable. Pricing is competitive and somewhat reasonable. We went to get some pieces fixed/remade and pricing is fair.

Absolutely awesome service and highly recommended. I acquired a nice watch that obviously needed a…read morenew battery and I had no clue on the operation to change date and time much less the battery. Got a new battery and he reset my watch to the correct date and time in just a couple minutes as he was obviously familiar with the brand. Very reasonable and less than what I expected. I was a walk in and he was very busy but took the time to get me what I needed and my watch running. Definitely my "go to place" from now on! Thank you and I will be back soon.

Four months to get my Rolex returned from cleaning with multiple issues wrong. I had no pick up…read morereceipt so I remained quiet and waited. When I did a charge back on my credit card it brought action when the dealer belittled me like I had done something wrong. I had my watch within ten days like I was initially promised. The watch loses 10 minutes a day after being in their hands. Gears might have been taken... After ample waiting time, the dealer then put the wrong crystal on my watch. He saw it through pictures and realized their "watch man" (Outsourced) had made the ridiculous mistake. It was a $600 repair that was 100% wrong. In previous post the dealer keeps stating that he has another watch man and would fix it free of charge. I was also told they serviced Rolex's in house. I would take my watch back for proper repair but the bottom line is I don't trust this store at all. I guess I'll remain angry about this issue for a long time to come. I never did business like this. I am so happy for all the many many customers that have rated this business five stars. I have a hard time believing we are rating the same business