We were on vacation with a sick 2-year old daughter. Our pediatrician at home (who we had called…read moreperiodically) finally asked that we take our daughter into an acute/urgent care center to be looked at. For a variety of reasons, we chose to go to the local hospital (Incline Village Community Hospital -- separate review to come). It was at the hospital that we met Dr. Higgins. This review is less about Dr. Higgins' competence with the subject of out visit (it was excellent) and more about how she treated us and our daughter. First, Dr. Higgins was extremely slow and gentle with our daughter. During her very through examination of our 2-year old (which involved lots of abdominal probing), our 2-year old never backed away or cried. Dr. Higgins found us in the exam room with our daughter on my shoulder and rather than force my daughter to move to the exam table, Dr. Higgins conducted as much of the exam as possible with our daughter on my shoulder. Most importantly, however, Dr. Higgins constantly told my daughter WHAT she was about to do and then waited until that statement registered with my daughter -- it was almost like D. Higgins was "asking permission" from my daughter for each poke and prod. Next, and equally important, was how Dr. Higgins treated my wife and me. First, some background to give context to this part of this review. My family is -- well -- not mainstream. Our daughter was a midwife assisted home-birth and has not been subjected to the full-array of immunizations. In addition, in a recent doctor's visit for ear pain (with a doctor that was substituting for our normal pediatrician), antibiotics were prescribed for what this stand-in doctor said "might" be an ear infection -- we never administered those antibiotics (and the pain disappeared the next day -- antibiotics weren't needed). As you can tell, my wife and I do not blindly follow traditional western medicine and thus, needless to say, we are a "challenge" to traditional western medical professionals. Nevertheless, Dr. Higgins took each "nonstandard answer" with grace and equanimity. Please understand that my wife and I are NOT used to mainstream doctors reacting with anything other than condescension and judgment. In stark contrast, Dr. Higgins was wonderful with us -- clearly working outside her comfort zone and expanding her exam to include lots of possibilities that are typically ruled out in fully immunized kids. Second, my wife and I are -- some would say -- over-educated. And as a result, we ask LOTS of quesions. Dr. Higgins seemed not just tolerant of the questions but genuinely pleased that we were so interested in each minute detail of the possible medical problems, their diagnostic indicators / counter-indicators, treatments, and risks. I could go on, but I'll leave this review here. Dr. Higgins gets 5 stars in our book.

Dr Higgins has been an absolute pleasure to work with. She is professional, efficient and kind and…read morecaring. She has helped us navigate through endless documentation for the FAA. Thank you spending unlimited amounts of time with us. We greatly appreciate you!! Receptionist, Lana has also been very helpful, professional and a sweetheart. From Captain Jim and his sidekick ‍

Not open on Mondays, website is not accurate, closes at 1pm on open days not 2pm. We drove over…read moreonly to find the place is closed with no hours on the door.

Full disclosure: I neglected to pay my portion for a bill here for over 6 months. It was about 40…read morebucks. (My insurance covered the other 1200 or so.) I've got no excuse. I should have paid it timely. I procrastinated, and then forgot about it. Perhaps not surprisingly, this practice's method of handling a situation like that is to send you the bill one last time with a nasty gram on pink paper attached that says, in effect, "Hey deadbeat, we're referring you to our collection agency, never come back here again, because we don't treat deadbeats who don't pay their bill". Ok, I guess. I have no particular complaints about the actual medical care we've received here, but I have no particular praise for it either. They seem keenly aware that if you need any walk-in type care they are the only game in town. They are quick to try to send you to the Emergency room at the hospital. The attitude that pervades the staff is definitely one of bitter resignation that they are destined to have the horrible misfortune of having to deal with all of the crappy rude sick people who come in expecting medical care, "how dare they, can't they see how overwhelmed we are already!?" And then to add insult to injury, there are the assholes like me who can't even pay them their damn 40 bucks... It must be hard. Poor things.

Dr Koch has been my Dr for over 15 years and she is compassionate warm and wonderful. My sister…read morewas in my care the last six months of her life and even though Dr Koch was not taking new patients she agreed to take care of her. Knowing It was hard for her to get out Dr Koch did make a house call! She is the best ever !

Hopeless on prescriptions! Claim workload to explain mistakes then do obtuse things like reducing…read morelong term 90 day prescriptions to 30 days no refills! Literally takes 2-3 weeks to get refills making 30 daYs useless. Totally fax reliant resulting in numerous scripts not being seen by drug sellers. 19th century office in 21st century world. The takeover by Tahoe Truckee hospital system has made things much worse. This system regards patients as dummies that should do whatever they command. Complaints not needed or acknowledged

Dr. Jay now works out of Reno, but he was my doctor for many years. He helped me get through a few…read morehealth scares, especially after I recovered from a small stroke. His kindness and patience with me will never be forgotten.

Best Doc in the whole world!! Highly recommend him. Very nice, very professional, been around a…read morelong time.

Did I just travel back in time to 1895? Wow! Is this a joke?!?! Sierra is one of a handful of…read moremedical practices in Incline Village. I just called to make an appointment as a new patient. I was told that prior to coming in, they would mail me a questionnaire/application of my medical history. Have these people never heard of a fax machine or e-mail, and wouldn't my old primary be the one who is able to release this information to another practicing doctor?!?! So say for instance I needed my prescriptions refilled (which I do) I would have to wait for an application in the mail before being able to schedule an appointment. Anytime I've been to a new Dr.'s office, I fill the paperwork out and hand it to them day of my appointment, you know like the normal way everyone else does it. Way to be in the dark ages Sierra, I will continue my search for a less ridiculous PCP.

Dr Dan was referred by a trusted friend. That is how I got a quick appointment. He is the number…read moreone Internist up here in Incline. Great Guy. Helpful staff. Yes they did want a medical history. It needed to be in my handwriting. I come from a medical family, so I feel I know a great Doc when I meet one.

I did one of those things you hear about from other people (fell down stairs and broke my upper…read morehumerus near the shoulder. I am housesitting here for a friend and drove myself over to the ER. Everything that happened after that was so slick and easy. It's always tough when you are in pain and alone. They made it easy. They are a great staff and had me checked in and x-rayed in less than a half hours. I received great care from a very kind and caring staff. They followed up with a phone call the next day. Thanks so much! You are a wonderful staff for the wandering stranger.

Great staff fast service…read more Nurse Billy cleaned my wife's wound and Dr Andrews made us laugh. Even referred us to some docs upstairs to welcome us to the community. Hope we don't have to soon but would definitely come back. I'm at 11:40pm and ou

Terrible, uncaring physician who only cares about getting you in and out of the office so he can go…read moreskiing. I agree with the prior patient, Dr. Heilman WAS a caring doctor 20 years ago, but he is no longer the same person!

Dr. Heilman was our family doctor for over 10 years. He saw and cared for my mother who was ninety…read moredown to my to my grandchildren. In the beginning he was a warm and caring doctor but became very upset about reimbursement from Insurance companies telling me that seeing me as a patient was not worth it to him. We were hurt that after 10 years he had his PA tell us instead of himself that he would no longer be seeing our family. We miss the warm and caring doctor we first met when moving to Incline Village.

I waited months, I got a swap and time off just to be seen. I was very excited, finally I'll find…read morehelp, I haven't been feeling well ect! She cancels the day of. I'm beyond upset at the moment. It took a lot of obstacles to get the day off.

This has to be the worst practice ever, the best part is I didn't even get inside the building…read morebefore being turned away. I had called two months in advance and made an appointment to be checked out by Emily Smith, she then calls me a week before my appointment and says Dr. Smith no longer wants to see you and says you need to find a new doctor IN THOSE EXACT WORDS. I then asked why? I wanted an answer she had no answer for me and said she couldn't discuss that and then hung up on me. I have never in my life felt so upset and out of place for nothing. I would not recommend anyone going here. Horrible staff and really rude doctor and staff. If you want answers you're better going somewhere else.

Doctor says he wants to see me. Nurse calls with the same message but bull headed receptionist…read morewon't make the appointment!!! Horrible! Carson Tahoe is horrible!

BEWARE! I've been a loyal patient for more than 15 years but made the decision in November to…read morechange to a new practice and Carson Tahoe will not provide a copy of my patient file. I've made the request more than 3 months ago and agreed to pay for the copies but just keep getting told I'll get it "within days" for more than 2 months now. I've called the CEO office and still haven't received any action. Next step is a compliant with medical board.

Just went to Truckee Tahoe Medical Group today to have a knee checked out. I have to say, from the…read moreother reviews that I read prior to contacting them I was kind of concerned. I'm glad to report that I had an amazing experience in all ways beginning from my phone contact right through to check out. I found everyone to be helpful, professional, thorough, and nice. When I called they were very helpful, and I had an appointment in a few hours. I saw a nurse practitioner who was very knowledgeable and professional -- and very nice as well. They billed my insurance for me (and I was there for an urgent care appointment). No muss, no fuss. I would definitely recommend their services, and would go back if I needed urgent care again.

HORRIBLE place. Don't even bother because they don't care about patients at all. I tried taking my…read moremom here while she was having an allergic reaction so we called them at 5pm to make sure they were still taking patients (they close at 6pm) and they said they may close early since they are getting a lot of people right now. We informed them that we are less than 3 minutes away since we were already driving there from down the road and they said okay. We get there 3 MINUTES LATER and they LOCKED the doors!! They wouldn't let her in and told her to go to Truckee even though we called and told them she was actively having an allergic reaction. This place is run by heartless people that don't care about patient health.