Wow! Davis was amazing! Not only did she give me options for replacing the crystal on my watch…read more(instead of just fleecing me) and introducing me to a valuable new website, she incredibly replaced my battery for free, which she did not need to do. I am absolutely stunned. She definitely deserves a six figure salary. relatively new to town, but she has a customer for life

Just the fact that they responded and are willing to do the repair. They suggested that we brig the…read morering in for a true estimate

I don't really have a lot to say about their product. I've worked with Hancock many times…read morethroughout a number of years on all kinds of items and things just never were quite like I wanted them. However, based upon that, I would have given them three stars or maybe even four stars. What steals all the stars but one is their attitude toward customer service. They treat you so badly. They make you feel like you are intruding on their space and interrupting their day. I've spent more than $10,000 on one item alone and thousands on several others, so I know I'm not their greatest-paying customer, but I'm also not the least. Regardless, I expect to be traded with respect, kindness and friendliness. That's the key right there. There is no friendliness. Nobody smiles when you walk in and nobody makes you feel like they're glad to see you. They just lose so many stars due to their poor interpersonal skills. I went back to them because I thought that is where my spouse wanted to go. However, I discussed my displeasure with my spouse one day after what I thought was a particularly bad experience there, and I was shocked to learn my spouse did not care for those people, either. I was so shocked because after 45 years of marriage, that was literally the first time I had ever heard my spouse not like a person. Never once had I heard them say, "Yeah, I don't really like those people," which was my spouse's exact words. I will never forget them because, again, it was literally the first time I'd ever heard them say anything negative about any person or business and I have never heard them them say any negative thing about anyone else since. My spouse likes everyone. It was a relief for me. We enjoy investing in jewelry for both of us and we have found another jeweler who is absolutely wonderful. He even calls us when he gets something in he thinks we might like. He is usually correct because he has taken the time to get to know us and know our taste. All of the employees at our new jewelers are always smiling and someone always greets you kindly when you walk in the door. Before you ever reach the counter, you have been greeted with enthusiasm. That has been happening ever since the first time we walked in the door and I have seen them do that to other customers every time I'm in the store. It made us realize how much enjoyment we had been missing by shopping at Hancock Jewelers. I don't wish any ill will upon Hancock Jewelers. I can speak only from our experience multiple times over the years. I probably wouldn't have taken the time to come here and give this review, except I see their commercials and they just don't sit well with me knowing how my spouse and I were treated. One last important note: I do not think my spouse and I were singled out. While we waited for service, I noticed they treated others the same way. It's just not a happy place.

The Hancock family is clearly proud to serve the local community, and they have done so for many…read moreyears. John and Ashley are alway there and happy to help. We purchased a gorgeous and unique bracelet from them, as well as matching rings for the girls in our family. Trust is tantamount when it comes to purchasing jewelry and I feel very confident here!

I took my son's watch into Holman Jewelers after he had taken the back off and we couldn't get it…read moreback on. They were incredibly kind, patient, and welcoming from the moment I walked in. Not only did they fix it quickly, but they also refused to charge me. That kind of generosity and genuine care is rare these days, and it truly meant a lot to me. I'm so grateful for their help and the way they treated me. Thank you for going above and beyond--such wonderful people.

Holman jewelers is awesome!!! They are TRUSTWORTHY- which is rare these days - and they are…read morereasonable and customer service oriented! If they don't have exactly what you're looking for, they have catalogs and are glad to order it for you. I drive an hour just to go there......and they are totally worth it!

Speedy service for watch battery replacement. Staff was kind, friendly, courteous. The warranty was…read moreunexpected but welcomed.

Came in on a Saturday afternoon for two watch battery replacements- a men's watch and a kid's…read morewatch. We were quoted $34.99 EACH and $39.99 if we wanted the 5 yr warranty. That's pretty high if you ask me, but that's what we get for coming to Opry Mills. We opted to skip the kid's battery replacement because we could buy a whole new watch for that price. We got the men's watch battery replaced and it took about 20mins. We had some questions about the waterproofing and the lady wasn't very friendly and acted annoyed. Overall, their price was high, they got the job done, but for that price we would have appreciated better customer service.

Purchased some clock oil from Nashville Clock for my 1903 Seth Thomas mantel clock. Works like a…read morecharm!

This husband and wife team is absolutely amazing and my grandfather clock (that is about 150yrs old…read moreand came to them broken and needing so much TLC) was repaired. Grateful for their skills and trust in repairing something that is very important to our family.

I just want to come on here and say that I owe a huge thank you to Amanda, Andrew, Trinity, and the…read morewhole Clarksville Jewelers crew. We have come in with multiple pieces of jewelry needing cleanings, fixings, and did two custom rings through them. They are a phenomenal business that goes above and beyond with what they do and truly care that the customer is happy with their pieces. Their prices are fantastic and they're really willing to work with you when it comes to look, budget, and everything else. I cannot recommend them enough and their service speaks volumes about how great they are as a business.

Closed early due to Halloween? No note on door. No notice of any kind. Myself and another car left…read more Closed on weekends, so drive across town after work to arrive before closing only to find they close early for this special holiday.

Absolutely the most rude jeweler in town. Came in to ask questions about diamonds and he refused to…read morehelp answer any questions and just said he can't help or give me any answers. Just denied, denied and denied. Asked him if he could help me understand the difference from sales from 2010-2021 and he said he could help me and didn't know. I asked him how long he has been in business since, and he said the late eighties yet said he couldn't tell me anything about the business and prices. I thankfully went down the road and had a greater and sweeter experience. Not worth going here. Only want your money not to help in education. I wish I would have listened to other people's reviews before stepping into this soulless business.

2015 me and my future husband at the time wanted to look for wedding bands we walk in the store…read moreasked to look at some ring and they wouldn't let us even see the rings out of the case let along touch the rings. 2021 I received a watch for Christmas and it broke I sent my husband to the store so see if he couldn't purchase a pin for the watch I broke and they made him feel uncomfortable yet again ! They question him on how he obtained the watch he had on !?! He only asked about a pin for the exact same watch. But I guess it's our fault we wanted to spend money at a store that doesn't like BLACK PEOPLE! Thanks Zales for treating us the Right Way !

Howard, owner, jeweler, watchman and Tennessee born and raised has been at this same location for…read moreover 40 years ... how does that happen? It happens when you take a talented proprietor and mix it with great prices and good customer service. As others say don't let the basic exterior fool you (and don't step in the hole in the floor)! Wifey and I needed a watch band replaced and a few batteries. Howard replaced while we waited and we had a great conversation (with photos) about his history, his dog, his grandkids, and his farm. The work was great - watch battery price was $6 or 3 for $15. That is a darn good price! We left with a smile on our faces from the friendly chat and all watches ticking away. I highly recommend D & L !!

This jeweler is excellent. He is probably the best deal in the city for getting a New battery put…read moreinto a wrist watch, only six dollars for the battery with installation included. Staff is conscientious enough to always wear a mask. They are excellent at repairing classic or antique watches and clocks as well.

Peter was professional, kind, and understanding. I get the vibe that they really care about you…read morehere. I will be back for all of my jewelry needs, they have certainly earned my business. I highly recommend them over any big name shop

I think I got a great deal trading in some gold for a new piece. Very good service. They had a…read moregreat attitude and will negotiate.