Wow! Davis was amazing! Not only did she give me options for replacing the crystal on my watch…read more(instead of just fleecing me) and introducing me to a valuable new website, she incredibly replaced my battery for free, which she did not need to do. I am absolutely stunned. She definitely deserves a six figure salary. relatively new to town, but she has a customer for life

Just the fact that they responded and are willing to do the repair. They suggested that we brig the…read morering in for a true estimate

I don't really have a lot to say about their product. I've worked with Hancock many times…read morethroughout a number of years on all kinds of items and things just never were quite like I wanted them. However, based upon that, I would have given them three stars or maybe even four stars. What steals all the stars but one is their attitude toward customer service. They treat you so badly. They make you feel like you are intruding on their space and interrupting their day. I've spent more than $10,000 on one item alone and thousands on several others, so I know I'm not their greatest-paying customer, but I'm also not the least. Regardless, I expect to be traded with respect, kindness and friendliness. That's the key right there. There is no friendliness. Nobody smiles when you walk in and nobody makes you feel like they're glad to see you. They just lose so many stars due to their poor interpersonal skills. I went back to them because I thought that is where my spouse wanted to go. However, I discussed my displeasure with my spouse one day after what I thought was a particularly bad experience there, and I was shocked to learn my spouse did not care for those people, either. I was so shocked because after 45 years of marriage, that was literally the first time I had ever heard my spouse not like a person. Never once had I heard them say, "Yeah, I don't really like those people," which was my spouse's exact words. I will never forget them because, again, it was literally the first time I'd ever heard them say anything negative about any person or business and I have never heard them them say any negative thing about anyone else since. My spouse likes everyone. It was a relief for me. We enjoy investing in jewelry for both of us and we have found another jeweler who is absolutely wonderful. He even calls us when he gets something in he thinks we might like. He is usually correct because he has taken the time to get to know us and know our taste. All of the employees at our new jewelers are always smiling and someone always greets you kindly when you walk in the door. Before you ever reach the counter, you have been greeted with enthusiasm. That has been happening ever since the first time we walked in the door and I have seen them do that to other customers every time I'm in the store. It made us realize how much enjoyment we had been missing by shopping at Hancock Jewelers. I don't wish any ill will upon Hancock Jewelers. I can speak only from our experience multiple times over the years. I probably wouldn't have taken the time to come here and give this review, except I see their commercials and they just don't sit well with me knowing how my spouse and I were treated. One last important note: I do not think my spouse and I were singled out. While we waited for service, I noticed they treated others the same way. It's just not a happy place.

The Hancock family is clearly proud to serve the local community, and they have done so for many…read moreyears. John and Ashley are alway there and happy to help. We purchased a gorgeous and unique bracelet from them, as well as matching rings for the girls in our family. Trust is tantamount when it comes to purchasing jewelry and I feel very confident here!

Great experience shopping at Berrys Pawn. John was extremely helpful and kind. He made sure I got a…read morediscount too!

This place is clean and nice, not sketchy and junky like most pawn shops. I have sold musical…read moreequipment here and jewelry and always get honest help and a good price. My best friend and her husband got their engagement and wedding rings here too. It's more like a jewelry and music store than a pawn shop and it's the only place I trust if I need to sell something.

Excellent eyewear repair experience. Stopped in with a lost cause clip-on sunglasses (stepped on…read morethem) and the Fast Fix folks offered to attempt the repair at a very reasonable cost. 40 minutes later - done and successfully repaired. Could not be happier and highly recommended as well. Plainly speaking - not just a jewelry repair store. Thanks guys!

I dropped off my wife's $4,000 tennis bracelet because she wanted to wear it for her birthday…read moredinner tomorrow. The bracelet only needed two original links reinstalled, and I provided the exact links that had previously been removed, including the diamonds. When we picked it up, we immediately noticed that the bracelet is now missing a diamond. I have photos of the bracelet from three days before it was dropped off, and those photos clearly show the diamond was present. The bracelet has only been worn a handful of times, so this is extremely concerning. The quality of the repair is also unacceptable. The added links appear to have been quickly soldered together, and the workmanship looks very poor. The individual links no longer move independently, which means the bracelet doesn't flex or curve naturally around the wrist. The solder joints were not properly finished or polished, and they were left rough and obvious. In addition, the bracelet is white gold, but there was no apparent attempt to rhodium plate or finish the repaired area so it would match the rest of the bracelet. The repaired sections stand out immediately and do not look like a professional repair on a piece of jewelry of this value. To make matters worse, we were then quoted $200 for this work. This bracelet means a great deal to my wife. It was her dream to own a tennis bracelet, and it holds significant sentimental value. She was excited to wear it for her birthday, and now she doesn't even want to go out because she's so upset about the condition in which it was returned. I am extremely disappointed and frustrated. This represents a substantial investment and hard-earned money. At this point, I am hoping your business will take responsibility for these issues and make this right.

Outstanding and professional service. Took in a watch for resizing. Highly recommend.read more

I just got my engagement ring resized here. The owner (I am so sorry, I cannot remember his name)…read moredid an amazing job. I can't even see where it was cut to make smaller. I am beyond happy with the job, and the price. The owner wanted to make sure the company I got my ring from didn't already do free resizing which I thought was very considerate and genuine. Really nice guy and really fantastic work!

Went in to get links taken off and they damaged my band..... do not recommend. The watch is valued…read moreat 2,500 dollars. Ridiculous.

I stopped by Jareds on Rivergate Parkway, Saturday morning, April 30. Was immediately greeted by a…read moreyoung salesman, I was there to have a Michele apple watch band sized. He was so pleasant, conscientious and professional - on a scale of 1-10, this experience was a 11. Thank you for great customer service.

Spectacular service and really sat with us to get exactly what we wanted! I definitely recommend…read morethem for your decision making process. They went above and beyond and we could not be more appreciative. Update: these people are incompetent. We received rings same day from getting them re-sized and they were discolored and poorly polished. So had to make 2 trips that day. After 2 days of her finger turning purple we took the rings to a different Jareds and come to find out, they re-sized each ring wrong and was completely a size off on the engagement ring. What a horrible experience and I will never shop at this store again. What a pain in the ass...

Absolutely the most rude jeweler in town. Came in to ask questions about diamonds and he refused to…read morehelp answer any questions and just said he can't help or give me any answers. Just denied, denied and denied. Asked him if he could help me understand the difference from sales from 2010-2021 and he said he could help me and didn't know. I asked him how long he has been in business since, and he said the late eighties yet said he couldn't tell me anything about the business and prices. I thankfully went down the road and had a greater and sweeter experience. Not worth going here. Only want your money not to help in education. I wish I would have listened to other people's reviews before stepping into this soulless business.

2015 me and my future husband at the time wanted to look for wedding bands we walk in the store…read moreasked to look at some ring and they wouldn't let us even see the rings out of the case let along touch the rings. 2021 I received a watch for Christmas and it broke I sent my husband to the store so see if he couldn't purchase a pin for the watch I broke and they made him feel uncomfortable yet again ! They question him on how he obtained the watch he had on !?! He only asked about a pin for the exact same watch. But I guess it's our fault we wanted to spend money at a store that doesn't like BLACK PEOPLE! Thanks Zales for treating us the Right Way !

Best jewelry store I have ever been to! I have been a loyal customer since I was a teenager. The…read moreemployees and owners are always so helpful and the work and inventory is quality. Also repairs are done fast and inexpensively. Would recommend to anyone!