Wow! Davis was amazing! Not only did she give me options for replacing the crystal on my watch…read more(instead of just fleecing me) and introducing me to a valuable new website, she incredibly replaced my battery for free, which she did not need to do. I am absolutely stunned. She definitely deserves a six figure salary. relatively new to town, but she has a customer for life

Just the fact that they responded and are willing to do the repair. They suggested that we brig the…read morering in for a true estimate

I came in to get my watch band / wrist band fixed. At first one of the workers quoted me a few days…read moreand that I'd have to come back once they notify me when it's complete. However, I believe it was one of the business owners - but he overheard the conversation and was quick to see what I was looking for and helping me out. Turns out he was able to fix it within the span of 15-20min which I greatly appreciated. Currently, the store is being renovated but I could see the general vision they're trying to allude. All in all, a very quick and sweet visit.

Stopped in to get my sterling silver necklace looked at since the clasp broke from the chain. Peter…read morefixed it up for no charge in about 2 minutes. Great service!

great place to get rings and chains, big selection. I will not go anywhere else, the best jewelry…read morestore in Nashville and a they are a very fair price

I took a watch in to be repaired in November 2025. After several weeks I received a notice that…read morewatch was ready to pick up. I went to pick it up and they couldn't find it. They searched for about 30 minutes and I told them to call when they find it. They called me on my way home. I got it a couple days later. It is now March 2026 and the watch quit working. I'm trying to get my watch back to them for repair and they would not call me back. I have asked for them to repair it again or refund my 120.00. I went to the store afternoon of Mar. 10 and they wouldn't let me in the store. After many calls and they will not return my calls. Beware of this stores sloppy work.

I just want to take a moment to say THANK YOU to April and Nick! My pieces look absolutely…read moreAMAZING--I truly couldn't be happier. These photos don't even do them justice, and I am beyond pleased with everything. Thank you both for allowing me to customize my grandmother's piece. It means so much to have such a beautiful, personal memory of her that I can carry with me. I'm incredibly grateful

I went in with an extremely bet ring, Jackson and staff were extremely accommodating. They were…read moreable to repair a very precious piece of jewelry to me, quickly and efficiently.

Stopped in to get an earring fixed, and the only person working there at the time stopped what he…read morewas working on and immediately began the fix. Truly outstanding service that made my day.

I've had multiple unpleasant experiences at Fast Fix Jewelry and Watch Repairs, and I won't be…read morereturning. The same staff member, Danielle, has been rude on more than one occasion. This time, after I paid $153.54, she raised her voice, insisting I pay again despite the charge showing on my card. She threatened to take my jewelry back if I didn't pay again. It took a call to my credit card company before she finally accepted the payment had gone through--without an apology. The service is not only slow, but her attitude is unprofessional, disrespectful, and aggressive. I cannot recommend this place--not only do they take their time, but they don't fix the customer experience. I've had multiple unpleasant experiences at Fast Fix Jewelry and Watch Repairs, and I won't be returning. The same staff member, Danielle, has been rude on more than one occasion. This time, after I paid $153.54, she raised her voice, insisting I pay again despite the charge showing on my card. She threatened to take my jewelry back if I didn't pay again. It took a call to my credit card company before she finally accepted the payment had gone through--without an apology. The service is not only slow and extremely overpriced, but her attitude is unprofessional, disrespectful, and aggressive. I cannot recommend this place--not only do they overcharge but they don't fix the customer experience.

Came in on a Saturday afternoon for two watch battery replacements- a men's watch and a kid's…read morewatch. We were quoted $34.99 EACH and $39.99 if we wanted the 5 yr warranty. That's pretty high if you ask me, but that's what we get for coming to Opry Mills. We opted to skip the kid's battery replacement because we could buy a whole new watch for that price. We got the men's watch battery replaced and it took about 20mins. We had some questions about the waterproofing and the lady wasn't very friendly and acted annoyed. Overall, their price was high, they got the job done, but for that price we would have appreciated better customer service.

I dropped off my wife's $4,000 tennis bracelet because she wanted to wear it for her birthday…read moredinner tomorrow. The bracelet only needed two original links reinstalled, and I provided the exact links that had previously been removed, including the diamonds. When we picked it up, we immediately noticed that the bracelet is now missing a diamond. I have photos of the bracelet from three days before it was dropped off, and those photos clearly show the diamond was present. The bracelet has only been worn a handful of times, so this is extremely concerning. The quality of the repair is also unacceptable. The added links appear to have been quickly soldered together, and the workmanship looks very poor. The individual links no longer move independently, which means the bracelet doesn't flex or curve naturally around the wrist. The solder joints were not properly finished or polished, and they were left rough and obvious. In addition, the bracelet is white gold, but there was no apparent attempt to rhodium plate or finish the repaired area so it would match the rest of the bracelet. The repaired sections stand out immediately and do not look like a professional repair on a piece of jewelry of this value. To make matters worse, we were then quoted $200 for this work. This bracelet means a great deal to my wife. It was her dream to own a tennis bracelet, and it holds significant sentimental value. She was excited to wear it for her birthday, and now she doesn't even want to go out because she's so upset about the condition in which it was returned. I am extremely disappointed and frustrated. This represents a substantial investment and hard-earned money. At this point, I am hoping your business will take responsibility for these issues and make this right.

My mom--my best friend--passed away on Christmas Day 2024. After her passing, I requested her…read morefingerprints from the funeral home and gathered some of her jewelry. I took everything to the wonderful team at American Jewelers in Mt. Juliet. Together, we designed a beautiful memorial ring that incorporates her fingerprint and attaches to a platinum pavé diamond eternity band mom gifted to me decades ago. I also brought in a card with her signature, "Love Always, Mom," which they thoughtfully engraved. The result is truly exceptional. It feels like Mom is always holding my hand. I can't say enough about the kindness, care, and craftsmanship of the team at American Jewelers! They are my trusted jeweler even when i moved 45 mins away only trust them!

Took my grandmothers ring to have it checked out, cleaned and appraised for insurance. They are…read moreGIA certified and do everything in house. That was very important to me. Three staff were so kind and walked me thru everything. I left the ring that morning and they were done with it that day. They provided me a digital report as well as a beautifully present package with everything in writing. It all came with pictures. The ring itself looked brand new after they were done with it. Just an amazing experience!

I won't buy jewelry from anyone else. The product and pricing are top notch, but the service and…read morewarranty even go above that. I may not buy that often but when I do there's no hesitation in where I'm going. My wife loves her anniversary ring, thank you!

Friendly folks. Found an engraving in an old wedding band. My grandparents. "John to Margaret…read more1/15/24". That's 1924. When they married. Thank you.

I took my son's watch into Holman Jewelers after he had taken the back off and we couldn't get it…read moreback on. They were incredibly kind, patient, and welcoming from the moment I walked in. Not only did they fix it quickly, but they also refused to charge me. That kind of generosity and genuine care is rare these days, and it truly meant a lot to me. I'm so grateful for their help and the way they treated me. Thank you for going above and beyond--such wonderful people.

Holman jewelers is awesome!!! They are TRUSTWORTHY- which is rare these days - and they are…read morereasonable and customer service oriented! If they don't have exactly what you're looking for, they have catalogs and are glad to order it for you. I drive an hour just to go there......and they are totally worth it!

Very friendly, helpful and great to work with! I was impressed with their selection. Highly…read morerecommend!!

Jewelry repair, won't listen to what you want. They think they know better so you'll have to come…read moreback so they can take more of your money. Don't be fooled.