Came in on a Saturday afternoon for two watch battery replacements- a men's watch and a kid's…read morewatch. We were quoted $34.99 EACH and $39.99 if we wanted the 5 yr warranty. That's pretty high if you ask me, but that's what we get for coming to Opry Mills. We opted to skip the kid's battery replacement because we could buy a whole new watch for that price. We got the men's watch battery replaced and it took about 20mins. We had some questions about the waterproofing and the lady wasn't very friendly and acted annoyed. Overall, their price was high, they got the job done, but for that price we would have appreciated better customer service.

I dropped off my wife's $4,000 tennis bracelet because she wanted to wear it for her birthday…read moredinner tomorrow. The bracelet only needed two original links reinstalled, and I provided the exact links that had previously been removed, including the diamonds. When we picked it up, we immediately noticed that the bracelet is now missing a diamond. I have photos of the bracelet from three days before it was dropped off, and those photos clearly show the diamond was present. The bracelet has only been worn a handful of times, so this is extremely concerning. The quality of the repair is also unacceptable. The added links appear to have been quickly soldered together, and the workmanship looks very poor. The individual links no longer move independently, which means the bracelet doesn't flex or curve naturally around the wrist. The solder joints were not properly finished or polished, and they were left rough and obvious. In addition, the bracelet is white gold, but there was no apparent attempt to rhodium plate or finish the repaired area so it would match the rest of the bracelet. The repaired sections stand out immediately and do not look like a professional repair on a piece of jewelry of this value. To make matters worse, we were then quoted $200 for this work. This bracelet means a great deal to my wife. It was her dream to own a tennis bracelet, and it holds significant sentimental value. She was excited to wear it for her birthday, and now she doesn't even want to go out because she's so upset about the condition in which it was returned. I am extremely disappointed and frustrated. This represents a substantial investment and hard-earned money. At this point, I am hoping your business will take responsibility for these issues and make this right.

Stopped in to get an earring fixed, and the only person working there at the time stopped what he…read morewas working on and immediately began the fix. Truly outstanding service that made my day.

I've had multiple unpleasant experiences at Fast Fix Jewelry and Watch Repairs, and I won't be…read morereturning. The same staff member, Danielle, has been rude on more than one occasion. This time, after I paid $153.54, she raised her voice, insisting I pay again despite the charge showing on my card. She threatened to take my jewelry back if I didn't pay again. It took a call to my credit card company before she finally accepted the payment had gone through--without an apology. The service is not only slow, but her attitude is unprofessional, disrespectful, and aggressive. I cannot recommend this place--not only do they take their time, but they don't fix the customer experience. I've had multiple unpleasant experiences at Fast Fix Jewelry and Watch Repairs, and I won't be returning. The same staff member, Danielle, has been rude on more than one occasion. This time, after I paid $153.54, she raised her voice, insisting I pay again despite the charge showing on my card. She threatened to take my jewelry back if I didn't pay again. It took a call to my credit card company before she finally accepted the payment had gone through--without an apology. The service is not only slow and extremely overpriced, but her attitude is unprofessional, disrespectful, and aggressive. I cannot recommend this place--not only do they overcharge but they don't fix the customer experience.

Always friendly and great service. I keep going back as they know what they are doing. I highly…read morerecommend the Cool springs Fast Fix . Thank you! Andrew Fast work on battery replacement. I come back in one hour and my watches are ready for pickup. Fair prices.

Annie and Jennifer were friendly and awesome. I've come here for various repairs on watch watches;…read morereasonable prices awesome service highly recommend recommended.

Needed a replacement wedding band and these folks were fantastic! Great service and very…read morereasonable prices. Lots of custom options.

Minor Jewelry has become my go-to spot for repairs! I have taken several watches that needed new…read morebatteries or links taken out. They also did a significant ring resizing for an heirloom piece. The pricing is fair and many repairs can be done right away. For the pieces I have had to leave there, there was clear communication throughout the process. I will continue to take them all of my jewelry needs!

Very friendly, helpful and great to work with! I was impressed with their selection. Highly…read morerecommend!!

Jewelry repair, won't listen to what you want. They think they know better so you'll have to come…read moreback so they can take more of your money. Don't be fooled.

Absolutely the most rude jeweler in town. Came in to ask questions about diamonds and he refused to…read morehelp answer any questions and just said he can't help or give me any answers. Just denied, denied and denied. Asked him if he could help me understand the difference from sales from 2010-2021 and he said he could help me and didn't know. I asked him how long he has been in business since, and he said the late eighties yet said he couldn't tell me anything about the business and prices. I thankfully went down the road and had a greater and sweeter experience. Not worth going here. Only want your money not to help in education. I wish I would have listened to other people's reviews before stepping into this soulless business.

2015 me and my future husband at the time wanted to look for wedding bands we walk in the store…read moreasked to look at some ring and they wouldn't let us even see the rings out of the case let along touch the rings. 2021 I received a watch for Christmas and it broke I sent my husband to the store so see if he couldn't purchase a pin for the watch I broke and they made him feel uncomfortable yet again ! They question him on how he obtained the watch he had on !?! He only asked about a pin for the exact same watch. But I guess it's our fault we wanted to spend money at a store that doesn't like BLACK PEOPLE! Thanks Zales for treating us the Right Way !

The staff here is very professional, and they go way out of their way to accommodate you, and if…read moreyou need any jewelry repaired, Bundy's is the place to go, you will be satisfied with their work.

i Love these men. They do it all... They Keep my engagement ring happy & replace diamonds when I…read moreknock them out & she's sad (I'm horribly tough on jewelry); they add charms to my bracelets when I find new ones; they helped me design a ring & made it for my hubby anniversary gift; and they're super sweet to work with!

While folks are chasing money and being rude. I walk into Tala to get my watch fixed, Mohsen takes…read mores a look at for 2 minutes a little this, a little that and boom it's working correctly ( time, date, day, month and he set the moon phase). He smiled, gave me watch and said thank you. No thank you!!! If anyone is in Franklin Tennessee looking for a great jeweler go see my guy Mohsen Danadel!!

Exceptional customer service. We needed to have a watch band adjusted, and we were met with warm…read moreand helpful service. The work was done quickly, and they confirmed adjustments to make sure the watch fit just right. I would highly recommend them for service and repairs, and they also had a lot of beautiful jewelry on display. They are also conveniently located in The Factory, with lots of other shops and restaurants.

Wow! Davis was amazing! Not only did she give me options for replacing the crystal on my watch…read more(instead of just fleecing me) and introducing me to a valuable new website, she incredibly replaced my battery for free, which she did not need to do. I am absolutely stunned. She definitely deserves a six figure salary. relatively new to town, but she has a customer for life

Just the fact that they responded and are willing to do the repair. They suggested that we brig the…read morering in for a true estimate