I had been working on my flat top electric stove for weeks. My original burner had three rings and only two worked. I ordered a burner online and nothing worked when installed. I brought my old part and new part in to the parts desk. The man helping me treated me respectfully. He was very friendly. He got out a multimeter and took measurements on my old and new burners. It turned out, a wire belonged in another position on the new burner. With his help, I switched the position of two wires and had my stove as good as new in five minutes. Very grateful and I will be back to order parts and service from them read more

They got the parts I need and at a good price. They are good people too. A/C, swamp coolers, washer and dryer part

Dick Kearsley's service was prompt and the quality seems good (in that our dishwasher seems fixed). The reason for my low rating is the poor quality of their dispatchers to adequately understand and explain their policy. And Dick Kearsley's unwillingness to stand by their error. Some service people charge _service minimums_ that is, you will pay a minimum service fee if parts and labor do not exceed that amount. This covers their time and effort to show up and diagnose your problem. Others charge _service fees_ that is, a fee that they tack ON TOP of the parts and labor required for the job. My preference is to do business with the former. Dick Kearsley does the latter. The problem arose because I asked the dispatcher if their $55 charge is a minimum or a fee tacked on extra, because I don't like the latter kind of policy. She confirmed my desire that the fee is a minimum that would be applied toward the cost of the visit. However it wasn't applied "toward" the cost as a minimum is, it was tacked _on top_ of the labor cost of the visit. So the service visit ended up costing me about 20% more than had I had our former service company come out on the call. Yes, Kearsley was more quickly available than my usual appliance service were this time. That's worth something but I don't think that much extra. The bottom line is that I gave Kearsley the business because they were more quickly available and I expected their policy is different than it actually is. They were unwilling to stand by the error of their dispatcher who told me their policy is the kind of service I was calling for -- even though they aren't. They gave me 10% off -- an okay gesture -- but I'm still disappointed by their unwillingness to honor the service agreement as I believed I was getting when I agreed to have them come to our home. ### July update: I've downgraded Kearsley to a one star because after receiving my credit card statement they didn't honor their offer for 10% off and billed it in full. Jerks. read more

Is there any panic like that of a major appliance making that "whirring" noise? All due respect to my ancestors washing skivvies in the river on a rock, I want my front load washer humming quietly while spinning my delicates. Not the case yesterday when I find the wife using the manual drain on the front and a noise coming from the LG akin to the 3 year old dumping marbles down the heat vents. Deciding to show off my manly-man skills, I tear apart my washing machine. Thanks to You Tube for showing me how to do it without breaking things. So here I am, torn apart washer, drain pump in hand. Aaaannnnnd, it is Saturday. Where to go? Kearsley, that's where! Friendly parts guys, great part selections, affordable prices. The advice and how-to knowledge is free. A great big "attaboy" for being open on the weekend as well. read more

I'm really grateful that Julie was able to send Chance out to fix my swamp cooler. The pump was out and the temperature is supposed to reach 100 today so I'm glad he was able to replace it for me. Chance was professional, friendly and he did an excellent job. Being new to the area I'm happy to have found a reliable company to call when I need them. read more

Great place if you need service or if you are a diy person. I had an HVAC problem and they helped me troubleshoot and had all the parts I needed to fix it myself. I have been a long term customer and have never had an issue. They never tried to sell me on bringing a service tech out and they walked me through any issue I ran into. read more

there service guy literally spent 2 minutes in my home, stuck his head in the washer, used no tools or flashlight and told me to replace my washer. I asked what was wrong and he said he didn't know but it would be $700 for him to figure it out. Then charged me $65 just to show up! how can you charge someone to diagnose a problem and use no tools and honestly say to someone they dont know what the problem is and feel good about charging them $65? Please do your homework before calling around for anyone to repair anything! read more

I called the Dick Kearsley Service Center about my dishwasher not working properly on 1/4/2022. They sent out one of their contractors to come look and it and he diagnosed that the water pump was out and needed to be replaced. So they ordered the part, told me it would take a week and a half to get it in. I waited a week and half and then called them and they said they just got the part in the night before and were going to call me...ok. So then they put us on the schedule for the following week to have the pump installed. Well the technician (I am guessing they only have one?) called in sick. We scheduled it out for the following week, they call and reschedule again because he is still sick. I get that COVID is going around but come on...Finally they get out here the following week and replace the water pump. Parts and labor were about $400 bucks...ok I guess its better than replacing the dishwasher. We use the dishwasher for a few days and notice that its still having the same issue. Call them back out and they come the next day and the same technician that replaced the fuel pump tells me that the other guy that first came out (it was this guys last day by the way) has misdiagnosed it and its actually the motherboard in the dishwasher that needs to be replaced and they don't have the part, the parts actually on backorder and there is NO ETA. I first talked to them on January 4th and its now the January 28th. So almost a month without a dishwasher and basically because of their mistake we are out $400 for a water pump we didn't need and we still have to replace the dishwasher. Proceed with caution when using these guys for appliance repair. I am not happy with the service at all. read more

Tech came out looked at refrigerator told us to contact the manufacture that it is under extended warranty. Then had him look at refrigerator in garage he said there in nothing wrong, it wasn't working but is now. We plugged it in it worked for two weeks. Didn't work on either appliance but charged us 130 dollars. They used to have a good reputation, some of their tech's are not very honorable. I will use someone else in the future. read more

Very helpful, friendly, knowledgeable, and had what I needed for old dishwasher! I thought I was going to be hand washing for a while. But Kearsley's saved the day! They are local business with reasonable prices. They are now in by my phone for good! Go by or call them to get an appliance going again. read more

Bad service. All they do is try to up sell you things you don't need and charge you for things they never did. The service tech was very pushy. I would never recommend this company. Save your money. -Scott Barker read more

Took several days to install my swamp cooler. Actually asked me to pray with them. I thought they were joking, until it happened! NOT OK! Kept telling me "don't worry, we'll figure it out". Told me, and the electrition I had come to help, they were not going to charge me for the extra labor, until they did! Wanted to bill me $1800 for a $600 -$800 job! Ended up paying $1288 which I still think was outrageous and a rip-off. Now I still have to pay someone to fix my drywall they cut out! DO NOT have these guys to electrical work. Was going to have them do duct work and replace my hot water heater. Not after this experience. read more

We have had the Dick Kearsley Technician out to our home several times to repair our refrigerator. We have paid them over $500 for these repairs and the fridge is still not working correctly. Now they want to come again and charge us another $200+ to look at it again. I am unhappy that a service professional would not be able to either repair the problem in a visit or two. Isn't it his job to know what the problem could be as the professional? I am unhappy with the company for wanting to continue to string us along and take our money even after they have been unable to repair the fridge. I would not recommend Dick Kearsley to any of my friends or family and hope anyone reading this will think twice about using their services. read more

I called to set up an appointment and got quoted a price over the phone since I knew what the issue was. When he got out there he told me it was going to be a different price and was about $70 more than I was planning on. I told him what I had been quoted and even though they made the mistake and quoted me that price he honored it and did it for me and was great to see it through. So the technician, Jason, was great at his customer service and I appreciate him standing by the mistake!! read more

I went to the Clearfield store on 7 Jan 2019 to get a price on an oven seal the person behind the counter was Al and he quoted me $28 so went around town but could not find one in stock local so I went back on 9 Jan 2019 to order the part and there was a different person behind the counter he quoted me $60 for the same part. I told him that Al had told me $28 he said Al was on vacation and that he would look through his notes and try to contact him. In the mean time I went ahead and ordered it. Got a call on 12 Jan 2019 that the part was in. Went by the store to pick it up and he was feeding me some bullshit that he called Al and that he did not remember me, I think he is full of shit and never called Al. He gave me a 10 percent discount which the price is still twice as much as the first quote. So bottom line is I will not be going back to this store for anything. Their prices on parts are on average twice as much as parts on the internet and most parts they don't keep in stock. So save yourself some time and money and order all your appliance parts on the internet. Jon read more

Really friendly, Super helpful. He walked me through steps for fixing my unit that I wasn't 100% sure on. Had a great selection of products which was great cause none of the big stores carried the motor I needed, and we couldn't wait several days for shipping without air conditioning in the summer heat. read more

We had Dick Kearsley come out to fix our central AC at about 10pm one evening. The technician that called back said, "so you want me to come out tonight?" and acted put off. (Yes, I dont want to sleep in an 80 degree house and wait for it to get even hotter the next morning.) He finally showed up about 1hr later and fixed a bad solenoid and topped the freon. I happily paid the $284 bill. The next day in the evening the AC was cold but wasn't blowing? Called again. They sent the same guy out. The condensor was frozen solid in ice and very dirty so not working efficiantly. To thaw it he actually turned on the furnace to melt the ice. Then used a chemical to clean it all off. AC worked perfect after that. He appologized for not checking it on his prior visit. 4 weeks later when it got unusually cold we turned on the furnace and it would not light? I have fixed many items on the furnace in the past so I checked the usual igniter and flame sensor, both were good but it wasn't even attempting to light. I then found my gas switch on the valve was physically switched to the OFF position! This is not a switch you can just accidently bump as it is recessed and has some wires that lay infront of it. I flipped the switch on and after some spitting and sputtering all the burner kicked on but the last 2 burners remained inconsistant and would sparaticly flicker on and off. Since one of the burners is actually in the path of the flame sensor it would cause the gas to shut off. I cleaned both jets on the last 2 burners and still had the same issue. I then spoke with a co-worker who used to do HVAC. He noticed we had fresh screwdriver marks on the gas flow adjustment screw. We turned the gas flow screw back up to increase the flow rate and Viola.....problem solved. Really pissed that I paid for 2 service calls to get the AC fixed and then they purposely sabbotage my furnace to get another service call by turning off the gas and reducing the flow rate of gas! Furnace worked great the day they needed it to melt the condensor on the AC, so it is amazingly obvious what the technician did!! If you decide to use Dick Kearsley I would sit and babysit the techinican the ENTIRE time so you can see everything they are touching and hopefully keep them from sabbotoging your equiptment for future service calls!!! read more

We had them replace our 22yr old furnace with one of their Kearsley branded furnaces . It is really a Goodman, 96%, single stage.... Within a few days it started acting up, after a few minutes of running, it would turn off, and the turn back on, a minute later- still trying to get the house up to temperature. A week or so later it got worse. It would sometimes work, other times the furnace would light up run for 3 to 10 seconds, and then turn off, it would then start the cycle again, the igniter would glow, gas fires up, run for 3 -10 seconds and turn off. this would go on for a 1/2 hr or so. Eventually, it seemed to work and heat the house up. I called Kearsely, a technician came out, checked voltage, and other things. the good news was that it failed while he was there... He cleaned a sensor the detects that the burners are going. "Hopefully that fixes it...." It didn't seem that he know what was causing the problem. Today is the next day and in the morning the same thing occurred, off-on, off-on, off- on. I'm calling the technician as soon as they open for business. read more

Find someone else to fix your stuff! It took 2 months for them to fix my furnace. Then I was told they would work with me to make payments for my bill because we are going through a rough time and they just call to tell me they've charged my credit card that they had on file from the first time they came out. They charged me without even telling me before they did it. And then I get attitude from them that "it's too bad they've already charged it". The office staff is very very rude. The repair tech was a really nice guy and felt very bad it took so long to fix but I will definitely not be calling them for any repairs again because of their office staffs attitude. I wouldn't give any stars if I could. read more