Dan is unbelievable! Prior to working with Dan I was referred to two other loan officers and it was…read morea nightmare. I was so stressed, anxious and left in the dark. Dan was able to help me in a time crunch so efficiently and explain everything to me. He is knowledgeable and provided me with the information I needed to make things happen. I am so grateful to work with Dan. He completely calmed my nerves and made this process seamless!

I second all the positive comments about working with Dan- buying a house is full of complications…read moreand challenges and reasons to be overwhelmed but Dan made the mortgage process LITERALLY seamless. I've heard horror stories of mortgage companies being careless, changing terms and making last minute demands, etc. etc. but Dan led us through the process, explaining everything [and delivering a great rate] without a hitch. I am SO glad we worked with him, and highly recommend to anyone in the process of seeking a mortgage.

I did not use this particular Fairway, after having to remove my ex from the mortgage. The rate was…read moreoutrageous. Recommended by a "friend". I refinanced twice after that to make my mortgage affordable for a single mom raising two sons.

My wife and I called Fred when we were first thinking of becoming New home buyers. We let Fred…read moreknow our plans, and we had some time. He recommend some things to improve our credit score so it would be a seemless transaction.. Well about a year later we are in a beautiful home and we absolutely had a seemless transaction! Fred and his assistant answered every question we had almost immediately!! They were outstanding I also still get communication from them from time to time! I couldn't have asked for a better experience!! Also the home we purchased was not in the state of Massachusetts.. Fred had no problem getting it done!!

I had a unique and tricky scenario. I had locked in a rate with a big bank but had a very…read moreunpleasant experience throughout the process. This wasn't my first time securing a loan so I had a level of expecation wiith how everything was going to go. However, I did not anticipate the circumstance I found myself in. After searching online and reading reviews, I decided to call Rob to explore if I had any options available. Though I already had a locked rate with another lender, he was very understanding and walked me through various scenarios of what I could do. Rob also went digging to find alternative lending options to improve upon my current rate and closing costs...which he amazingly did improving my rate by .25 points. He recommended that I go back to my current lender and see if they'd be willing to match. I had already expressed my interest on finding an alternative lending option but he knew how far along I was with the underwriting process and was looking out for my best interest (though I had pretty much decided in my mind to eat the sunk costs I had with my current lender with the main application, deposit, etc knowing that is make it up in the long term with the adjusted rate). I took Rob's recommendations and went back to my current lender and surprisingly they matched the rate to what Rob quoted even though I had already locked in. In the end, I decided to stay with my current lender because of logistical purposes. However, my experience with Rob was tremendous. I'm truly grateful for the amount of time he spent talking with me, his attention to my issues and recommendations. I wish I had found him before I went the big bank route. It would have made my life so much easier and less stressful. Should I be in the market for another property and securing a loan, I will absolutely reach out to Rob.

Attempted to set up an initial call. Used his website which had an automated "chat bot" asking me…read morebasic questions ("is this a refinance? what is the value of the home?"). The bot asked me for a phone number and a time to call. I gave it this morning at 9am. No one called. So I emailed and asked if a human, not a chatbot, could reschedule. Apparently Rob replied and apologised and asked me for several times today to talk. I told him 11am was open, and he confirmed he would call at 11am. He also took my phone number again (I guess his chatbot didn't actually record it, so beware if you use that system). 11am rolls around, no call. After ten minutes I email again asking if anyone was going to call, no response. Been 30 minutes, and I think this is a pretty poor sign. I'll be working with other mortgage brokers moving forward. I'm flexible on my schedule, but to not even attempt to contact your potential customer to let them know you can't call? Why bother scheduling in the first place? Wasting someone's time is about the worst first look you can do. Doing it twice in a row on the same morning? Not great.

I got a good rate here, it helped me shave off ~100 each month on my mortgage billread more

I would never recommend anyone working with Ross Mortgage , the most un- professional and…read moreIr-responsible person i had ever seen in my life. If you want a peace in your life avoid this Company.

From the owner: Ross Mortgage offers a variety of mortgage loan products, and the company is an approved lender for…read morethe USDA program, a Direct Endorsed lender for the Federal Housing Administration and the Veteran's Administration. Our team of experienced Loan Officers, Loan Processors, Underwriters, and Loan Closers work together to help our customers finance the purchase of a new home or refinance their existing loans. Offering our customers the best programs to suit their needs has always been, and will continue to be one of our top priorities.

Very satisfied with this lender. We worked with James Loughrey and Jo Anne Petrie on our home…read morepurchase loan in the summer of 2014. They made the process as smooth and easy as possible, and we were ready for closing ahead of schedule. They also had they lowest interest rates of anyone we spoke with. We have recommended them to many others.

Thea Simolari is THE best! My wife and I found a home we loved and we put in an offer that was…read moreaccepted with the stipulation that we'd need to close within a month, which is an incredibly tight deadline. Thea went above and beyond the call of duty to help us find a lender with terms we were happy with and then close on the house within this short window of time. Her level of customer service is second-to-none. There were nights when she was on the phone with us late answering questions so that we understood all our options every step of the way. She is knowledgeable, patient, and, above all, she is someone we trust. We're grateful to Thea and all her hard work in helping us as we're now enjoying living in our beautiful new home.

I can't really tell if they are dishonest or idiots. I haven't had this mortgage for one year yet…read moreand this is the second time they have added additional insurance without confirmation. They sent me a letter stating my flood insurance wasn't enough. Not for me, the letter does clearly state this insurance is for them only. No details. No amounts. Nothing. These warning letters state they will auto-add if they do not hear from you or receive notice that you added mystery insurance. I called to get details. How am I supposed to ask for quotes when I have no information on what I need to add? The person I spoke with explained that they lie and have stated they called me (did not. I have never rec'd any calls from them since signing) and would get back to me. Today I receive my additional insurance policy information in the mail. At least I know have data to get quotes. And will be reporting them to the BBB for potential fraud. Find someone else for your mortgage.

I had a horrible experience working with RMS, Residential Mortgage Services. After closing on my…read morewaterfront property in March, they immediately sold my mortgage to another bank. While that happens often in the mortgage world, RMS made so many mistakes in the process that caused me months of unnecessary added costs and stress. Toni Rubino, and later Joanna Bailey, mistakingly pulled the wrong Flood Certificate at my closing, passed along the wrong certificate and the wrong address to the other bank. This caused my property to go into 6 months of forced flood insurance penalty until my lawyer and a new LOMA from FEMA could fix the situation. RMS offered no help. They made a mistake and I was left with the headache and extra costs. Do yourself a favor and don't work with them. They mess up the paperwork and pass the problem along.