Terrible experience with this company. Totally unprofessional and disorganized…read more First problem: we didn't find out until a few days before our finance contingency was set to expire that that the appraisal had never happened. According to Guaranteed Rate, the sellers had refused the appraiser entry to the property. A note that we only found this out because we reached out to them and not the other way around. We later found out from the sellers directly that they had never been contacted by an appraiser (we suspect GR dropped the ball and never scheduled an appraiser). Second problem: they lost our documents multiple times: we were, at one point, asked to resubmit some documents for the 4th time. Third problem: they failed to follow up on questions we had multiple times. At one point, a closing cost that was supposed to be taken care of by the seller was assigned to us. When we questioned, we didn't get an answer until over 24 hours later, which, in turn, resulted in a pushing back of our closing date. They also, wrongly, tried to push us into signing the inaccurate document, claiming that it could be "fixed" at closing. Fourth problem: Because of all of the above, we came very close to being fined by the sellers for delaying closing multiple times. Fifth problem: Despite very clearly telling them to leave me alone, they keep contacting me, trying to get me to refinance with them. After our experience in buying a home, we will never do business with them again.

Andrew and Team provided fantastic service - they were reliable, responsive, and got me a great…read morerate on my mortgage.

They're sociopaths. We were introduced to Guaranteed Rate through our real estate agent at the time…read morebecause they share an office space. We were interested in getting pre-qualified for an offer we were about to put in on a house. Red flag #1 was our call with them to get pre-qualified. We told them the amount we were prepared to offer, and we were peppered with "Are you sure?? We could qualify you for WAY more!!" Folks, this is how foreclosures happen. When you decide on a price range that fits your financial situation you absolutely should not be talked into a higher range by a complete stranger, especially not one with a financial interest in driving up your mortgage amount. And your mortgage lender absolutely should not be trying to goad you into a higher offer amount. They tell you this in any first time homebuyers class. We did not put in any more home offers with that realtor, and we had no reason to contact Guaranteed Rate. That didn't stop the DAILY barrage of texts, emails, and mail from Shant and Guaranteed Rate. Nothing has stopped them from constantly pestering us with the exact same content like we're somehow going to finally come around on the 10,000th "Hey just checking in..." Don't take my word for it. Google it. Take a homebuyer's class. Ask anyone in the real estate business without an immediate financial interest in getting you to buy a mortgage. They'll all tell you that this kind of predatory behavior is the textbook example of what to avoid when considering a mortgage lender.

Avoid! Avoid! Avoid!…read more This was mortgage refinance nightmare. If I could give zero stars I would. It started with typos on my appraisal. Followed by by failure to returns calls/emails in a timely manner. No biggee, I'll just deal with your boss rather than you. I closed in November (or so I thought). Got called back in Dec telling me that they made an error and I had to go back to the lawyer, sign again and bring more $$$. At that point I called the corporate office in Chicago and lodged an official complaint. I thought we had straightened things out, although I had to go back and resign and bring the $$. I was told there would be no further issues. Lets face it, Guaranteed Rate had me over a barrel-they had closed out my prior mortgage and owned me. Fast forward 3 weeks. My mortgage broker and his boss are not returning any of my emails. The settlement check still hadn't been cashed despite confirming delivery. When I called the branch manager, I was told it was up to me to find out what happened and was given a number to another department in the Chicago office. WHAT??? So now it's on me to do YOUR job. Numerous phone calls and emails later, they finally located my second settlement check and cashed it. It still took days to get the loan transferred to the correct entity. I'll believe it's finally through when I see the welcome package. The best (of the worst) part....I made enough phone calls and eventually was able to speak to the VP of Client Relations. He apologized for the series of errors and told me that he would now personally follow my mortgage until it was finally transferred. I told him I wanted and expected close attention and he agreed. Yesterday, I got an email from him telling me things were almost finalized. He then proceeded to-not once, but twice-tell me to enjoy my NEW home. Here's the kicker, this was a mortgage REFINANCE! The subject line of the email was "my mortgage refinance". Nice work, Mr. VP. Glad to know sloppiness starts at the top and trickles down.

My husband and I really appreciated working with Rick and his team. Rick was incredibly timely in…read moreresponding to all of our requests. During our mortgage approval process his team was always quick to answer our questions. We particularly liked the online system used for gathering our various application materials, which made the process easier for us. Both Rick and his team members were very easy to get a hold of, which made obtaining our mortgage one less thing to worry about during the home buying process. We highly recommend Rick and his team!

I've used Rick twice to obtain financing for a new home purchase. I recommend him wholeheartedly…read moreto anyone needing a new mortgage for multiple reasons. First, he helps to understand your entire financial picture and recommend the best product for your individual situation. Also, his fees are most reasonable and his business model where he has partnered with an excellent real estate attorney (Ali Alavi) who discounts his fee leads to lower final closing costs for the consumer. Finally and most importantly, he and his office are efficient and very responsive and will find ways to meet your timeline demands.

Professional , knowledgeable and superior customer service by Shant and his team…read more Rates are competitive and Shant is always available

I'm sure if you have a simple straight forward local mortgage G-Rate will do a nice job.. Because…read morethey have so much volume they have invested in the latest mortgage underwriting technology. Unfortunately, that technology is not at all friendly or forgiving. All is fine until you add complexity to the situation and need hand holding. I've closed on 30+ mortgages in my life, have owned dozens of properties and this was by far my least favorite closing experience. When things went sideways the implementation team was literally afraid to bring in the boss (Shant) for assistance causing multiple delays all they up to the night before the first scheduled closing. We eventually got it done but the underwriting process was absolutely ridiculous. Here is one example; the underwriters required an official letter from my employer on company letterhead and signed by HR describing the frequency of my annual bonus. Really?? In summary, very nice people but not the best experience. Good Luck.

Where do I begin with MBA? From the moment I started speaking with Danny Le (getting approved), at…read morethe start of the process, all the way to the very end (getting through underwriting) with Brianna V and Maria D., I truly could tell I was in the hands of some very competent, sharp, responsible, experienced people. Danny Le got me the lowest possible interest rate of anyone I know. I interviewed so many mortgage companies (an unhealthy amount) and Danny's rate won by a massive margin every single time. Even after MBA paid for my closing costs, my rate was still under 3%. Mitchell C. was patient, helpful, and reachable during the DocuSign process. Brianna and Maria towards the end were immensely responsive and strategic. They were honest about the process, never over-promising or bullshitting me, but also keeping things positive, practical and moving along. As long as I was providing the documents and verifications they were asking for, they were always readying to take that next leap in the process. There was never a delay. Even the appraisal, which was ordered by them, was done exactly on time without issue. In general I've heard so many horror stories about buying a house, I really was prepared to experience my own horror story, but MBA came through like true mortgage lending scientists and I could not have had an easier journey. MBA? More like MVPs! I plan to purchase more buildings in the future and I can't imagine doing that without the MBA Mortgage team.

DO NOT use them!!!! If you hear the name Mozart, RUN!!!!I don't know where to begin with my…read morehorrible experience with this company and Mozart. In fact it's still going on as we are over a month and half past closing date and they still can't get it done. I've had to pay 2 extra mortgage payments and bills on a house that they are holding up the closing on. They are atleast admitting it's all their fault. When they do actually decide to contact us they always say it will be another 2 days, yea over 50 days later. Mozart is horrible at his job and this company is protecting him. DO NOT use them!!!! So much more to say. Feel free to contact me if you want to hear how bad they are

I want share my personal 5 star experience with this 5 star business. Most notably, the companies…read morepresident (our broker) Carmela Laurella along with two of her teamates that were of great help, Travis and Vito. It was August first this past summer when my wife and I decided we'd had enough of the sleepy suburbs and were ready to reconnect with the city we loved and spent most of our free time. We listed our home of 27 years and bingo, it sold in one day. Panic stricken, not prepared for such a quick sale, I contacted Carmela (I met her a year prior at an open house, liked her style and did some research on her and her company) and asked if we could meet as soon as possible. Long story short, she recommended that we look into short term lease options while we took our time finding our dream home. We followed her advice and wound up renting at Park Lane in the Seaport District-great place that deserves two thumbs up- on a short term three month lease that could have been extended if needed. We didn't need to.... Carmela sat my wife and I down at our initial meeting and listened as we described to her our 'must have' list in our soon to be dream home. Fast forward, we waited until after Labor Day to start our search as we needed time to pack up the old house and move into Park Lane....Carmela wasted no time finding four properties that met our requirements...........we bought the first home we were shown. We new it was to be as soon as we walked into the front door. She nailed it! Amazing! I thought we'd be looking for months as our criteria was not going to be an easy task for her to accomplish. The story continues.....I asked if she could recommend a mortgage broker..she said "I've got the best...Paul Sapienza of Drew Mortgage Associates"....he was dynamite! I also asked her if she could recommend a real estate attorney...she did, John Iacoi....a complete professional that made the headaches of real estate passing simplistic for both my wife and I that are just way too busy to be tied down to legal jargon. ***Do I add her recommended designer, painter and contractor? YOU BET!!! 5 star businesses have customer satisfaction down to a science, Carmela and her team get it and most importantly follow through....I could not have been more satisfied. My email that I sent her and her associates as we finished passing the papers read as follows: "Your high level of professionalism throughout this entire process was greatly appreciated. Together, you're quite a team!" Take my word, if you're looking for a new home along Boston's Waterfront, in my opinion, the only choice is Carmela's CL Waterfront Properties.

Top notch experience from the start! We had been searching for real estate in the area. One day…read morewhile walking by CL Waterfront Properties, a listing on the window peaked our interest. I went home and submitted an inquiry on their website. It was a Sunday night, so I wasn't expecting a response until at least Monday morning. To my delight, Carmela responded almost immediately and put us in touch with Chris Smith on the team. Chris scheduled an appointment with us to see our property of interest immediately. From there, we worked with Chris to see more properties in the North End. Chris was always very responsive and quick to set up appointments on our behalf. He was always very knowledgeable on all of the properties we viewed (and we ask a LOT of questions)! Although I was regularly searching Redfin and receiving daily alerts, Chris was a powerful 'secret weapon' proactively emailing us properties that fit our criteria. This extra research on our behalf was a real bonus, as the listings/photos don't always tell the full story. Searching for real estate in Boston can be a frustrating process and finding a responsive broker can be challenging (especially in this market!). I would highly recommend Chris Smith and the team at CL Waterfront. They truly cater to the needs of their prospects and their responsiveness always impressed us.

I recently hired Lynn for the sale of my condo & parking spots. And my new condo purchase. It was a…read morevery easy communicating with Lynn all three transactions went off without a hitch. I would highly recommend her .

Not a good attorney. Lynn failed to catch a number of details in our condo docs, one of which…read moreresulted in the loss of over half of our common deck. She was also ineffective in getting timely and accurate updates from the sellers attorney on the timing of our new construction deal. After my experience I pinged experts in the industry and learned that Lynn is widely regarded as "terrible." Shame on me for not doing my homework on Lynn before hiring her. I recommend looking elsewhere for your legal needs.

I requested a tour of this rental at a particular date and time on the Zillow web site. The agent,…read moreAdam Shoulkin neglected to notice this request and when my daughter came to the apartment at the requested time, the occupant was uninformed. This agent spoke to my daughter as if she were a criminal using insulting language and insulting me, her elderly mother! This is intolerable. The occupant was pleasant and understanding as any reasonable person would be when a mistake happened. He was unprofessional, insulting and mean.

Marty Scott is the only Agent I feel comfortable with. He has rented apartments for me so many…read moretimes and always finds great Tenants.