My credit card got compromised and my state farm insurance policies were not paid. Emma Allen's…read moreteam handle my situation immediately. My customer profile was updated within 10 minutes without interuption of service.If you are looking for a agency with great customer service with a great brand , Emma Allen's agency is the place to be. Super friendly and responsive. ~T. Mattison~

Until last year, I got great service from this agency. Starting this year, the sum total of it was:…read more (a) "Im new: I dont know"; (b) I dont have that information: go to the state farm website"; (c) No one is here, I can connect you to voicemail I changed agents. I wrote this on google and then Ms Allen responded by complaining I was being "abusive" So, in addition to terrible service, I see that Ms Allen cant deal with customers who have written precise descriptions of what they experienced at her agency (and who actually bothered to note that they got good service till a year ago). So Ms Allen's response to complaints about poor service is that it is abuse. You can see the level of "service" in her response. STAY AWAY

I absolutely love Jenny! She was beyond helpful and was able to give me more policies for less! I…read moredidnt feel pressured and she listened to me. We talked about life and kids! Jenny is more then my agent now. She is my friend!

Jenny was very helpful and patient with me, helped me find the best price for my insurance, she…read moreanswered all my questions and addressed all my concerns, made shopping for insurance a pleasant experience unlike all my previous experiences which felt like a hurry up and buy deal with all the other agents I have ever dealt with, definitely recommend, will be sticking with this agency from now

Geico Plays Dangerous Games and Will Not Pay Was rear ended…read moreby an individual that was covered by Geico. Police came and did a report. I filed the claim with Geico. Individual refused to answer his phone and would not respond to any of their requests. As a result Geico refuses to pay the claim. So because he will not reply to their requests, he us not held responsible for it. Most of the blame belongs to Concord Police in North Carolina. Officer refused to write him a violation because he felt the driver was already having a bad day. I guess I'm going to drop my insurance and sign up with GEICO. If I am ever in a wreck and at fault as long as I don't respond when they call, I am off the hook. Now we all know how it works.

I am thoroughly impressed with my Geico agent Jasmine! She walked me through the best quotes for my…read morefamily and I. Although I've been a faithful customer with Geico for some time, We are relocating from California to Charlotte and Jasmine was able to successfully update my policy with preferable rates.

Travis and his staff are wonderful. Montana was at the front desk and immediately helped me with my…read morequestions. I had emailed my car insurance declaration page a few days prior and they already had an 'apples to apples' comparison from several companies. They also had a few ideas on how to protect my house and cars with an umbrella policy. I recommend checking them out if you have a chance. They will work hard to get you the coverage you need and at a very reasonable price.

BE Cautious of this business.... They, meaning the Insurance agents themselves. They charge you…read moreextra hidden fees that is never discussed when buying their policy. I had called to purchase a new policy and to add my granddaughter as a new driver. Spoke to Jose and during our conversation, he never once mentioned the extra $160.00+ fee that is charged by the agency themselves. They call it, "Policy or Service Fee Consent" but they, Jose never mentioned these fees. They charge it separately from the policy itself. It wasn't until I went to sign the paperwork, I seen the hidden fee, and I specifically typed on the signature line, "LET'S DISCUSS THESE FEES". I did not receive a call from anyone at Superior. and it was already after closing. I called the next day and spoke to a woman and told her I wanted to cancel my policy because these extra fees that were never discussed, she stated in a raised voice, "you're not getting that back and that you signed the paperwork approving it". So, I guess when the electronic signature crap they send you automatically signs your name even though it gives you a choice to type what you want, it converts it to a signature. My paperwork shows exactly what I typed and SIGNED. They at Superior are saying that I SIGNED IT AND AGREED TO IT... THAT'S A LIE. I am filing a complaint with the NC Insurance Commissioner of their shady business doings. I have never had an Insurance Agency bill me a service fee on top of what I am charged from the Insurance company themselves, including the one I am currently with. Keep shopping for a better and more honest Insurance Agency!!!

I have been with State Farm (Philip Brown) for awhile now and it has been a pretty good experience.read more

They do not tell you cost upfront. You get a huge bill even asking several times for pricing. They…read moregive invoice with no explanation. I would not recommend.

Excellent service. April went above and beyond for us and has always been available to answer any…read morequestions I have throughout the year. Highly recommend.

I don't even have my insurance policies with Daniel Pennington State Farm insurance representative,…read morebut I did reach out to get a quote. I've been getting quotes for the past seven years, wanting to transfer my policies to State Farm, not because of State Farm, but because of Daniel Pennington in her crew. Every time I've called, they have been so polite, even though I did not go with them all these years and I will eventually when I can get the numbers right but their staff and Danielle are amazing. I have nothing but good thoughts and good things to say about this particular branch of State Farm. That is really hard to explain. They just genuinely care about others either or State Farm clients or you're not a State Farm client care about people they all seem to be down home professional, very intelligent, compassionate, and on top of the game individuals. I stopped by there one time and dropped off some donuts just because of their kindness. Well, State Farm has run me over with the personnel. We just have to get my car and auto on the same page. Keep up the good work guys hopefully, I'll see you soon on the other side

Danielle and her team is so knowledgeable about car insurance, home insurance and even life…read moreinsurance. They have mastered the ability to help you get the best discounts to save a ton of money!

I had a problem with my billing and just simply tried to get some answers, where I was rudely…read moretalked to and looked down on. I was treated as if my questions were dumb or as if I was dumb. I do not recommend

I love how friendly and efficient the whole team is! They are always happy and eager to help with…read moreanything that I need.