Thinking about the experience - the office policy does not allow for switching care teams. The…read moreoffice in Franklin near stop and shop is undergoing renovations. Please read other reviews as well.

The care I received from Jake and Maddy were good and a pleasant experience. However, the front…read moreoffice gave me incorrect information about my insurance benefits. This was my first PT experience and I was told that I was going to have a $40 co-pay per visit, which I figured would be like my PCP where no deductible was at play. Even on the intake form, I initialed that I only had a $40 co-pay per visit. I ended up visiting 5 times and every time they took a $40 co-pay. More than two months later, I unexpectedly get a bill for $400! I called the billing office and they confirmed that I was given incorrect information about my benefits by the office staff, and that my deductible did apply in this case. Had I known that and had knowledge about how much each visit was going to cost me, I likely would have not scheduled additional visits and continued my rehab at home. Even though the billing office confirmed that bad information was given to me, they were unwilling to make it right. They are leaning on their disclaimer form, which makes them harmless for any mistakes made on their end. It's too bad patients don't have that type of protection. I have a pretty standard BCBS plan from what I understand. After the first visit was billed and paid, the practice should have notified me that my benefits were not as they were presented so that I could make an informed decision about future visits. Instead, they continued to only collect a co-pay and not notify me of the applicable deductible. I'm going to pay the bill but I wanted to post today to warn other patients to check your own insurance coverage prior to going to this practice. Additionally, I suggest that you inquire what the service fees and contracted rates are for your insurance coverage so that you can understand what potential patient responsibility you might have in the case that that they make another error in reading your benefits. Despite the good care, I will not be returning to this practice due to their unwillingness to right a mistake. I was willing to split the difference with them and pay $200, but they declined. Very disappointing.

I had a great experience working with Brent and Julie during my physical therapy for my hip and…read moreknee. I saw Brent more often, and he always took the time to listen to my concerns and make sure they were addressed. He taught me stretches and exercises, carefully making sure I was doing them correctly. He knew when to advance my exercises, so I built up my strength. His dedication to helping me recover was outstanding. Julie was just as wonderful. She listened carefully and always found the right stretches or exercises to help with whatever I was experiencing. She would work on my muscle knots until I felt relief. She was caring, knowledgeable, and genuinely invested in my progress. I'm so grateful for the care and support they both provided throughout my recovery. I highly recommend Brent and Julie to anyone looking for compassionate, skilled physical therapists.

I had Brent Doherty I had sciatica ,, He is excellent…read more.. I was leaving on Vacation . Showed me a lot of different exercisers to do and a print out ....I went .. I did the exercisers when I came home .... I Am walking with No Pain THANK YOU SO MUCH BRENT

There is no doubt this place is great. Well run business, exceptional service and expert care. This…read morecenter excels at delivering at a high level. They have many options and footwear. I am new customer but would highly recommend. There services are important and hard to find deliver so well. Finding a great practitioner is hard these days and I'm happy to have found a great one! I went for custom orthotics.

As a former employee I must say that the Doctors are exceptional in the various offices owned. Many…read moretimes did I see them stay after hours, begin work well before their schedule stated, and watched more than a dozen people leave with such gratitude for the care that was given to them. It was an honor to have been there! Thank you, Dr. Jeudy, Dr. Montgomery, Dr. Smith, Dr. Koot, Dr. Swineford, Dr. Grealish, Dr. Hart, and last but CERTAINLY not least, Dr. James Anderson, owner and practicing physician in all locations. You are a blessing! Shannon M. Blake Frmr OM, DFC

Everyone at Bay State Physical Therapy is amazing. Staff are friendly, knowledgeable and good at…read morewhat they do. Jenny, Lynn, Matt and Lisa really get to know the patients and work hard to create a warm and energetic atmosphere. I came in with lower back pain, later to discover it was a herniated disc. The improvements I made over my time there have greatly improved my quality of life, and even though I "graduated" they made sure to provide me with a good sense of direction on where to go from here to continue to maintain my improvements. I would definitely return to Bay State in the future if I find myself in need of PT again. I've gone to a few other places over the years for various ailments, and none of them compare to Bay State Franklin. I almost didn't want to leave!

I used Bay State for PT following my Achilles Tendon repair. From the start, I made it clear I…read morewanted to get back on a basketball court and more. The whole team at Bay State in Franklin from Dave the owner to the Therapists to the Receptionists were very proficient. I always felt each therapist knew what they were doing and they were involved with my case. The convenience of being inside the Franklin Y meant access to a full gym, track and excersie equipment - an added bonus.

My PT therapist was professional, knowledgeable, and had a great positive attitude. After 12 weeks…read moreof therapy, I have been able to resume my normal activities. The entire office has been a pleasure to work with.

Excellent service. Great staff. flexible service knowledgeable staff good locat with plenty of…read moreavailability for parking. I will use them again if I need additional physical therapy in the future

This place is amazing. First, we will start with Karen. I was in a really bad car accident and…read moreshe worked with me trying to overcome the insurance obstacles that I was running across. After a lot of due diligence, Karen made it happen for me and I now see Steven for PT. Steven is a fantastic Therapist. I can't even imagine what condition my arm would be in if I didn't start to see him. We are working our way through my many body parts that were compromised in the accident and I have to admit, I am impressed with him. I will highly recommend Steven to anyone that needs bodywork. He really knows his stuff.

I am so incredibly lucky to have found this place after having knee surgery. I had an osteotomy…read morewhich meant I was at PT for about five months. This was an extremely painful recovery which involved breaking through scar tissue, and getting my knee to bend from 30 degrees, back to full motion. Stephen was outstanding! When the pain got rough, he was great at distracting me or at least making me laugh and not focus so much on my leg. The moments when I felt like I'd never recover he was great at being encouraging, while remaining honest. He spends a lot of time answering any questions, and I never felt rushed. I honestly can't believe the progress I've made, it seemed so impossible but Stephen got me through. You will not regret having PT here. Jodie and Diane at the front desk are also so kind and helpful. They go the extra mile to make sure you have the appointments you need, and that your insurance is all in order. Although I don't want to need PT anymore, I kind of miss going there!

ARB is more than a group of chiropractors as advertised here. They offer a variety of services to…read moredeal with pain, recurring or chronic sport injuries, and discomfort. They obviously also offer chiropractic services and consultations but that is not what brought me into contact with them. Dr. Abbie (Zubiel) has treated me every time I go in to see her. It is primarily for maintenance for a partially torn glute medius that happened about 2 years ago. I started treatment and physical therapy in North Carolina and re-aggravated it after about 6 months moving to here. I immediately began searching for a treatment spot that mimicked my one in NC and found ARB online. They treat a number of local athletes, teams, and weekend warriors which means they understand what our lifestyle is and what problems it can often lead to. Abbie treated me not only in a completely professional and mature manner, but also took my opinions and preferences into consideration when treating me. It was not the burn-and-churn or "just give it some rest" that so many highly touted sports physicians have given me over the years (including a couple at Duke Sports Medicine). The goal was to incrementally get better and moving which was accomplished over 3 visits. She even gave me the "don't do anything stupid" talk that I frequently got from my practitioner in NC (always given with a wink and a smile). I continue to go for maintenance and always recommend whenever anyone asks me what I do to keep on top of my recovery and prevent injury. One of the best things about ARB is they also work with a number of the local health insurances that are offered in Boston. This means you can get treatment and not have to pay out of pocket for every visit over the co-pay and any miscellaneous charges that may arise which are not covered by insurance (like the $5 dry-needling charge).

Dr. Di Salvo is a treasure…read more I've been seen by a myriad of different chiropractors over my lifetime and she is hands down my most favorite by far. She fixed a variety of issues that I had and was creative in her problem solving. She is down-to-earth and pleasant to be around. Her goal is to help you heal you enough so that you aren't dependent on frequent adjustments. In the less than 3 months that I've been under her care, we've been able to scale back from 2 visits per week to 2 visits per month without any backsliding or issues arising thus far. I can't recommend her enough.

Dr. Dan is very friendly and takes the time to listen to what you think is wrong. He also explains…read morewhat he thinks would be the best course of action for you. After your adjustment you can use the traction table which I absolutely love. It makes my whole back feel amazing. It is always easy to get appointments and the hours are vary so there is a time for everyone. They can send you friendly text reminders of your upcoming appointment. The ladies at the desk are very pleasant to work with and are forgiving if you are running late. I would recommend him and his practice.

Just a warning: if you are a new patient, be prepared to wear a dressing gown and receive your…read moreadjustment in the dressing gown. I have seen many chiropractors in the past 20 years and this is highly unorthodox. I wasn't comfortable being adjusted in the gown and the room was extremely cold. Dr. Dan lacks bedside manner.