Thinking about the experience - the office policy does not allow for switching care teams. The…read moreoffice in Franklin near stop and shop is undergoing renovations. Please read other reviews as well.

The care I received from Jake and Maddy were good and a pleasant experience. However, the front…read moreoffice gave me incorrect information about my insurance benefits. This was my first PT experience and I was told that I was going to have a $40 co-pay per visit, which I figured would be like my PCP where no deductible was at play. Even on the intake form, I initialed that I only had a $40 co-pay per visit. I ended up visiting 5 times and every time they took a $40 co-pay. More than two months later, I unexpectedly get a bill for $400! I called the billing office and they confirmed that I was given incorrect information about my benefits by the office staff, and that my deductible did apply in this case. Had I known that and had knowledge about how much each visit was going to cost me, I likely would have not scheduled additional visits and continued my rehab at home. Even though the billing office confirmed that bad information was given to me, they were unwilling to make it right. They are leaning on their disclaimer form, which makes them harmless for any mistakes made on their end. It's too bad patients don't have that type of protection. I have a pretty standard BCBS plan from what I understand. After the first visit was billed and paid, the practice should have notified me that my benefits were not as they were presented so that I could make an informed decision about future visits. Instead, they continued to only collect a co-pay and not notify me of the applicable deductible. I'm going to pay the bill but I wanted to post today to warn other patients to check your own insurance coverage prior to going to this practice. Additionally, I suggest that you inquire what the service fees and contracted rates are for your insurance coverage so that you can understand what potential patient responsibility you might have in the case that that they make another error in reading your benefits. Despite the good care, I will not be returning to this practice due to their unwillingness to right a mistake. I was willing to split the difference with them and pay $200, but they declined. Very disappointing.

Everyone at Bay State Physical Therapy is amazing. Staff are friendly, knowledgeable and good at…read morewhat they do. Jenny, Lynn, Matt and Lisa really get to know the patients and work hard to create a warm and energetic atmosphere. I came in with lower back pain, later to discover it was a herniated disc. The improvements I made over my time there have greatly improved my quality of life, and even though I "graduated" they made sure to provide me with a good sense of direction on where to go from here to continue to maintain my improvements. I would definitely return to Bay State in the future if I find myself in need of PT again. I've gone to a few other places over the years for various ailments, and none of them compare to Bay State Franklin. I almost didn't want to leave!

I used Bay State for PT following my Achilles Tendon repair. From the start, I made it clear I…read morewanted to get back on a basketball court and more. The whole team at Bay State in Franklin from Dave the owner to the Therapists to the Receptionists were very proficient. I always felt each therapist knew what they were doing and they were involved with my case. The convenience of being inside the Franklin Y meant access to a full gym, track and excersie equipment - an added bonus.

The staff are good at what they do, but beware they have shady billing practices. We received…read moresurprise bills for services that were completed, processed, and paid for over a year ago. It's unethical and should be illegal. Is this the last bill we'll see? Who knows. I have no recourse but to warn others.

The staff here are fantastic. From the moment you walk in, you're always greeted with a smile. The…read moretherapists and aides are all well versed about your condition and treat you accordingly. They are all friendly and professional; never push you beyond your abilities in exercises; and keep you apprised about your progress. I can't thank them enough for the help they've given me for several problems. If you need physical therapy, go to Active Physical Therapy in Bellingham, MA!

ARB is more than a group of chiropractors as advertised here. They offer a variety of services to…read moredeal with pain, recurring or chronic sport injuries, and discomfort. They obviously also offer chiropractic services and consultations but that is not what brought me into contact with them. Dr. Abbie (Zubiel) has treated me every time I go in to see her. It is primarily for maintenance for a partially torn glute medius that happened about 2 years ago. I started treatment and physical therapy in North Carolina and re-aggravated it after about 6 months moving to here. I immediately began searching for a treatment spot that mimicked my one in NC and found ARB online. They treat a number of local athletes, teams, and weekend warriors which means they understand what our lifestyle is and what problems it can often lead to. Abbie treated me not only in a completely professional and mature manner, but also took my opinions and preferences into consideration when treating me. It was not the burn-and-churn or "just give it some rest" that so many highly touted sports physicians have given me over the years (including a couple at Duke Sports Medicine). The goal was to incrementally get better and moving which was accomplished over 3 visits. She even gave me the "don't do anything stupid" talk that I frequently got from my practitioner in NC (always given with a wink and a smile). I continue to go for maintenance and always recommend whenever anyone asks me what I do to keep on top of my recovery and prevent injury. One of the best things about ARB is they also work with a number of the local health insurances that are offered in Boston. This means you can get treatment and not have to pay out of pocket for every visit over the co-pay and any miscellaneous charges that may arise which are not covered by insurance (like the $5 dry-needling charge).

Dr. Di Salvo is a treasure…read more I've been seen by a myriad of different chiropractors over my lifetime and she is hands down my most favorite by far. She fixed a variety of issues that I had and was creative in her problem solving. She is down-to-earth and pleasant to be around. Her goal is to help you heal you enough so that you aren't dependent on frequent adjustments. In the less than 3 months that I've been under her care, we've been able to scale back from 2 visits per week to 2 visits per month without any backsliding or issues arising thus far. I can't recommend her enough.

This place is amazing. First, we will start with Karen. I was in a really bad car accident and…read moreshe worked with me trying to overcome the insurance obstacles that I was running across. After a lot of due diligence, Karen made it happen for me and I now see Steven for PT. Steven is a fantastic Therapist. I can't even imagine what condition my arm would be in if I didn't start to see him. We are working our way through my many body parts that were compromised in the accident and I have to admit, I am impressed with him. I will highly recommend Steven to anyone that needs bodywork. He really knows his stuff.

I am so incredibly lucky to have found this place after having knee surgery. I had an osteotomy…read morewhich meant I was at PT for about five months. This was an extremely painful recovery which involved breaking through scar tissue, and getting my knee to bend from 30 degrees, back to full motion. Stephen was outstanding! When the pain got rough, he was great at distracting me or at least making me laugh and not focus so much on my leg. The moments when I felt like I'd never recover he was great at being encouraging, while remaining honest. He spends a lot of time answering any questions, and I never felt rushed. I honestly can't believe the progress I've made, it seemed so impossible but Stephen got me through. You will not regret having PT here. Jodie and Diane at the front desk are also so kind and helpful. They go the extra mile to make sure you have the appointments you need, and that your insurance is all in order. Although I don't want to need PT anymore, I kind of miss going there!

I have had a bunch of PT over the years, and these guys are the best…read more Patty is awesome, and actually took the time to figure out what was going on.

From the owner: Mass Sport & Spine is the area's leader in physical therapy and chiropractic care. Mass Sport &…read moreSpine has state of the art technology, and a highly educated and experienced staff that is dedicated to returning you to optimal function! Specializing in Therapy for: Post Surgical Rehabilitation Orthopedic & Sports Injuries Extremity/Spinal Sprains and Strains Sacroiliac & Disc Dysfunction Balance & Vertigo Rehabilitation Chiropractic Arthritis Fibromyalgia Dance Medicine Workers' Compensation Techniques Used: Graston Technique® Dry Needling Patient Education ACL Injury Prevention Program Custom Orthotics FMS Medical Exercise Classes Kinesio Taping Manual Therapy Strengthening/Stretching Core Strengthening Running/Throwing Analysis Scoliosis Screens Injury Screens

Recently worked w/ Momentum and they fixed me right up. My experience with Momentum was superior…read morecompared to another local PT provider for the the same issue. Unlike most PT offices, you work with a a very knowledgeable and skilled licensed therapist each time. Front desk is super pleasant too! Wouldn't hesitate to return when needed again.

Patrice runs the front desk like a well-oiled, insurance-navigating machine and is also a complete…read morejoy to talk to. Alex has been treating me since I was 4 months postpartum and experiencing persistent lower back pain after being pregnant with my son (9 lbs, 9 oz at birth) and delivering him via c-section. Her empowering, supportive and adaptable therapy and style is matched by her deep expertise in women's health and how the body works. Yesterday, after about 8 months of dedicated work and patience (on her end) I achieved the milestone physical goal we had set when we began. Alex, thank you SO much for giving me this power back. Your work is very impactful and has made a huge difference in my life, health and comfort! Plus, my 1 year old (now 27 lbs!) loves that Mama can pick him up more now!

Glad I found this place.I didn't think it was possible for physical therapy to be a pleasant…read moreexperience,but this place makes it so.Karen is great!

From the owner: We treat many different types of pain; Muscle pain,…read moreJoint and Bone injury, Pre & Post Surgical Problems, Back Problems, Balance Issues, Shoulder Problems, Sports Injuries Our Services Include: Vertigo Balance, Fall Prevention, A-line Insoles, Dry Needling, Graston Technique, Laser Therapy, Spinal Decompression Traction, Hands-on Physical Therapy, Sports Injury Rehab, Pediatric Specialists, Prenatal and Post Partum, TMJ, Headaches, Migrains 1 on 1 physical therapy