I have been taking my pets there for over 35 years. I have had to put down a few pets there, and I'm pleased with the staff's compassion. I call when I have an emergency, and they always see me that day. I also had a dog with heartworms, and in a few days, Sam improved and fully recovered. Yes, sometimes I have had to wait past my appointment. Just understand that Pets can and will not cooperate, which puts them behind, and then you have a pet that has to be trained as well as yours; it gets worse. Great job read more

Where to start... Ohh the Owner called me personally after reviewing my dogs forensic files stating he "seen that there was a lot of lack of communication and that my dog could possibly of lived but instead his staff team Dr. Oliver and Dr. Fritz performed surgery on my dogs ear and didn't take any steps before during or after her surgery to protect her kidneys which I told them several times to make sure... she had to be put down due to kidney failure from lack of them taking care of her. Certified Vets? They treat your animal like it's there own? Yall would of caused kidney damage to your own animals knowing about the kidneys and still making her suffer threw surgery and the 3 days back to back i brought her in after the surgery? Highly unprofessional even with the owner admitting to the fault of my dogs death that his team failed.​ read more

I have taken my Beagle here years ago they were wonderful then..today I had to take my snorkie in b/c she has been suffering from some unknown back and rear end discomfort..we seen Dr. Brandy..She made me feel so comfortable it was like I was talking to a long time friend who has known and cared for my dog for years and we had just met...Love her!! And the front desk was just as kind.. I will always take my fur babies here..Thank you Dickman rd Vet..You all are Awesome! read more

Veterinary staff are incredible but the reception staff make it impossible to get help. I was hung up on twice trying to get a medication refill and was sent to a voicemail box that never gets answered repeatedly after trying to call back. Just put me on hold if you're that busy, don't refuse the call entirely, especially if you have no intention of returning it. It is a constant game of phone tag trying to set any kind of an appointment up or get help. read more

I can't even give them 1 star with the horrible job they did. My poor baby crossed the rainbow bridge last Wednesday October 4th 2023. We had a horrendous experience there. I still can't seem to talk about it. But I'll be back with an update soon. read more

I had been taking my dog there since November of last year and have never made an appointment. I either just bring her in after work in the morning and wait or once when I was taking her out to poop I saw white in her poop and just took her right in. I went to take her in today and the person at the desk said they have never in their existence took walk ins and are appointment only. yep lied to my face, when they could have just said they were too busy for walk ins today, or anything that was the truth. read more

Always fix my pets issues. Thank you for being an advocate for the animals. They treat all my dogs with care and compassion. Every staff member is willing to go the extra mile to make my dogs comfortable and cared for. read more

I would have given Dickman Vet Clinic not even one star except this site would not let me write a review with out doing so. I have NEVER been so dissatisfied with a Vet Clinic in my 50 years of having a pet. Those at Dickman rd. Vet. Have seen my dog and cat for years without many incidents until lately. Now thru them I am being over charged and recharged for the same matter as to which she had been seen for originally. They failed to give my puppy an all over quick check by running their hands over your pets entire body. This was considered precautionary. And after getting my puppy home, I myself discovered a massive (approximately the size of a softball) lump on the left side of her chest.!!! During our appointment I informed the staff of my pup favouring her right back leg. And that this seemed to put her in a lot of pain. They (Dickman rd. Vet staff) decided to take a few xrays. At this time I am assuming they were going to take more than the obviously problem area. Not knowing what exactly what her problem could entitle. But today I reached back out to the Dickman vet office to speak with a member of the vet staff regarding the fact that my puppy wasn't getting,not even a little bit better. And to inform them of the lump I had found on her chest the size of a softball. Then I asked why I wasn't told about the lump at our appointment. At this moment I was told they didn't know about any lump on her chest. At first I was complexed. So I asked as to how they could have missed it after they'd given her the hands on exam. This is when she told me that this exam was NOT performed on my puppy. And didn't have a reasonable excuse. ? I asked the vet as to what did the rest of the xrays of her look like. Assuming they had taken more than one. But they hadn't. I asked why not. They heard a few excuses, and what it came down to was I needed to set up ANOTHER appointment with them for more xrays, and a recheck of her pain. Then she informs me that my puppy will either need to have surgery ($$$$$$) to see IF they can repair her. And if I can't afford the surgery, the other choice would be to have her PUT TO SLEEP. I'm still crying over this blunt news. When I commented about getting a second opinion her tone changed dramatically. She became offensive and informed me if I was unhappy with their services she would just go ahead and put my puppy's records in the mail for the new vet office. I was puzzled as to why I would have to change vet office's just because I felt I needed another opinion. ??? I went ahead and scheduled an appointment for her there at the Dickman rd Vet. The soonest they could squeeze my poor little baby in was not till the end of next week. WHAT!!!! Did I forget to mention the amount of pain she is having? But still they wouldn't budge on the return appointment. Which I could understand if this was a recheck appointment. But not for checking the items they failed to check the first time we had her there. Soooo, let me get this straight.... I have to take another day off work. Plus torture my baby AGAIN!!!!! Plus charge me MORE money for xrays that should have been taken on the last appointment. ????!!!!! Anyways I did set up another appointment with Dickman rd. Vet. But you can bet your bottom dollar I will be scheduling another opinion appointment somewhere else for a second opinion. Seriously Dickman rd. Vets? No wonder you only have 2 **'s. (stars). After my dealings with you people, I'm truly surprised you have that many. **** ENTER AT YOUR OWN RISK! **** read more

I've been going to Dickman Road Vet for years. recently my cat Bobear became very sick one night and called them 1st thing following morning. I got right in and taken care. I ended up going back the next day and got right in. Discovered my cat had an intestinal blockage. He had immediate surgery and I was asked to pick him right up so he could be monitored 24/7, since they don't have the staff to do that. Dr Alyssa Backus was our vet that took excellent care of him and gave me her phone number so I could give her updates on him. I was very impressed with that!!! Then we couldn't get Bobear to eat so she called in an appointment for us today and saw Dr VanRyswyk and he gAve us an appetite suppressant and a heavier pain medication and now he's doing great! Finally on the road to recovery!. So very thankful to these wonderful vets at Dickman Road Vet!!! read more

After spending the last ten years adopting and caring for senior dogs, my daughter finally adopted a puppy. Her senior dogs obviously weren't long term pets, so she was excited about having a puppy to love for many years to come. As a responsible pet owner in her 20's, she saved $500 for a spay. Puppy was less than a year old and healthy. The vet wouldn't perform surgery on a sick dog, so I'm sure they can agree that the puppy was healthy or they wouldn't have proceeded with the spay. Over the next week after being spayed, the puppy was in distress. My daughter called the vet, and they just casually said to bring her in THE NEXT DAY. Knowing they had preformed surgery within the past week, you'd think they would have offered to see the pup immediately. Nope. Dog was dead in the morning. They were happy to offer cremation for another $200. So in an effort to be responsible, my daughter ended up paying $700 for a dead puppy with no explanation. read more

I have been taking my dog here for 7 years. I have had no problems and they are substantially cheaper than most vet offices. I've had to wait 20 minutes for my appointment before but this isn't an issue for me. I understand that they receive calls in the morning for emergency visits. I'm willing to wait a bit for my appointment if it means emergency visits are available to me and my fur baby when we need it...and they have been! Happy to say I have called a few times in the morning needing to get my dog in ASAP. I have always been accommodated if I call right when they open. I've been happy with the care I have received here and recommend this practice to family and friends. read more

Mass confusion with a touch of rudeness. Seems the techs do most of the work they often diagnose a problem. One can't talk to a vet they are cloistered in the back.. They don't always return promised phone calls. They have entries in the pet record that never happened. They misdiagnose & re diagnose & then combine the two & give a medicine that was unnecessary because of the other med they gave the same day. Circusesque. read more

Figured I'd put my 2 cents in since it's a toss up between 5-star reviews and 1-star reviews. My wife and I have been going to DRVC for years now and they've always taken the time to listen to our concerns and recommend multiple options for care in more grey-area situations. They always make me feel welcome and I rely on them to take care of my family...because that's what my pets are. I'd recommend DRVC to anyone. DRVC, however, gets busy because the community recognizes the great job that they do and all take their pets there. They'll do their best to fit you in during emergency situations, but if they can't they'll definitely recommend the next best vet to take care of your pet. If you show up on time, aren't a POS to the clerks, and genuinely care for your pet, DRVC is the clinic for you read more

Friendly staff. I took my doberman there to get his ears done they look turn out great. The only thing i didn't like was the 2hr drive. I will be taking my other doberman there. I would recommend them to anyone read more

While they are wonderful with my babies, don't plan anything close in time! Had a 9:20 appointment and was still waiting at 9:45. That's my only complaint--long waits but as far as care and loving your pet, no one is better in Battle Creek! We have tried two other vets in B.C., but didn't feel they were as concerned about our feline babies as we are. Feliway hormone towels available to ease cats read more

We brought both our cats to this vet because they were biting their hair out and itching a lot. The kid that "looked" at my cat didn't even want to touch him, my cat was so scared he urinated on himself so the "vet" or Kid I'll say didn't even want to touch him, told me Mites were very very rare and it couldn't be that, well it's been months of pain and torture for my cats so I'm Going somewhere else, I do not recommend them to anyone, they had 20 kids behind the counter and it was a circus, didn't fix our issue at all, it's worse. read more

Getting an appointment is hard since they service to many animals. Everyone there is so nice and understanding in the office. For all those 1 stars are animal owners who are hurt that they can't get their animals I understand the difficulty of trying to get an appointment here. But once you can have an appointment it's the best place to take your pet in the area. Everyone is so knowledgable and so great with animals. They help out anyway they can the past few times I have been there. read more

HORRIBLE mite infestation on my cat, and the vet checked her ears and didn't catch it at all, after telling them about thinking she might have mites.... literally black ear wax chunks falling from my cats ears and itching her ears all over. don't take your cat here. read more

Took our dog in for a checkup. He was lethargic and not eating. They said it was allergies and gave meds. It didn't help. Long story short I learned that they had referenced our other dog's chart (who had passed away a few years ago) and assumed it was allergies because that's what our other dog had. They didn't do proper tests. A different vet ran bloodwork tests and we learned our dog had too high of a level of vitamin D (which can be deadly) and it was from his science diet canned food. In researching, we found science diet did indeed have batches of food with too much vit D and dogs had died. So sad. Thank god the new vet found it or we surely would've lost our precious dog and he would've suffered. As soon as we took him off the food he began recovering. read more

highly disappointed in the way they treated not only my dog but me very unprofessional. dr oliver needs some manners talk to him. brought my dog in there from sturgis michigan with a torn acl and they did absolutely nothing but try to distort money from me. set me out of there with no referrals on how to take care of my dog torn acl no options to get a leg brace. never told me that if i got a brace and six to eight weeks he could be healed they were trying to push $7,000 surgeries on me. office manager was supposed to call me back didn't dr oliver which don't be deserve to be called a doctor. was very rude obnoxious belligerent and hung up on me. and all i wanted to know is why they didn't send me out of there with a referral to ease the pain in my dog. let alone did they give him a pain pill while he was there i am highly disgusted actually with the way they run things there and i was a client for 20 years mid-90s all the way up to 2017 i held everybody to their standards come to find out their standards suck now all the good doctors i don't think retired they just seen what was going on and got the heck out of there. what a shame dr pete built that business up and has to watch it treat people like that. i've never asked for no favors from that that never owed them a penny and all i ever asked them was to take the best possible care of my pets but now after being hung up on several times. and being treated like i don't know i've never been treated like this before especially from that place. and i heard people talk why all the good old doctors aren't there no more but they claim they retired. and this doctor oliver he rubbed me as wrong as his doctor fritz. no compassion. i am flipping beside myself that any clinic would do what dickman just done to me..... and like i said if anything happens to my panzer i am going to hold dr oliver and dickman road vet accountable.... so let's pray the best for my fur baby.... hell when they get neutered at least come out with a cone... they held my dog hostage until i paid like i wasn't going to pay them. and actually after talking to dr fritz i thought i was going to pay him a grand or two by all the work he talked and said he was going to do. shame on y'all and they made me add just one star to send this review. read more

This was a terrible experience. My dog was attacked and bitten multiple times. When I brought her in, they missed several injuries and only took care of a couple. The missed injures became infected. I called the clinic multiple times and was just told not to worry. The infection became a serious abscess. When I called the office again, they said it was too close to closing time and they would not help me. The abscess ruptured overnight and I took her in the next day. She was lucky to have survived the abscess rupturing. She required additional surgery; a large area had to be completely excised. Later, when I took her in for the suture removal, she experienced serious pain. She was crying, vomiting and shaking. I called the clinic, told them everything and, once again, I was told it was too close to closing time and they would not help me. I asked if I could speak to a Doctor and he was out of the office. No one else could help me. I finally had to beg, in tears, to get some pain pills for Kit. I was told that, if I could get to the office in 20 minutes, they would give me some pain pills. They would not wait for me if I was late. I was told the Doctor would call me to check on Kit the next day. He called five days later! This patient care was so bad that I considered Malpractice. If you love your pet, do not take them here!!!!!! read more

I'm truly heart broken over what this place has done to me and my family. I called for 2 days straight at 8:00am for an emergency appointment. Both days I was told that they had open appointments and could see my sick bunny and that the doctor would call me back. Both times they called they said there was no availability and to call back right at 8:00am. Then I expressed my concerns for my bunny's health at this point. And I was told by the lady on the phone that if you are so concerned take your bunny to the hospital. I would have done that but you keep telling me you could seen him. They all were very rude to me. And now my bunny is at Milwood in Portage because the staff there actually cares about my concerns. read more

The most unfriendly staff I have ever encountered. Never a smile and always act as if I'm an inconvenience. My dog was involved in an FDA study through them. All fees incurred were covered by the drug manufacturer. It required surgery (which she needed) and all drugs and aftercare. However they added another injection without my approval and are now trying to charge me for them. Everytime I have an appointment they are never ontime! If it weren't for this surgery, I would not have stepped foot in this clinic. Thank goodness my normal vet is amazing and I don't have to deal with this place again. read more

1 star is to much! Would not see my dog the day i called them when they had a opening even. My vet was in surgery all day and needed my collie seen but was told no. If you value your vet office caring about your pets dont go here. read more

We took our new kitten here because she was acting sick. The staff weren't very friendly to begin with and we felt we were just pushed aside. The doctor looked at her and we had to wait in the lobby, didn't act personal at all and to top it off, we weren't seen until 20 minutes after our appointment time. I'd rather go to my usual vet. I heard great things so I thought I'd try it but never again. read more

I can't understand the negative reviews I've seen posted here. I've been a client of DVRC for 11 years with three dogs. Over that time my dogs have received only the highest level of care. The staff is wonderful and the Docs are excellent. One of my dogs got cancer and DVRC did an amazing job caring for her. Thanks to DRVC she had a great quality of life for her last year and when it was her time to pass the docs and staff were amazing and kind. I would highly recommend DVRC. read more

My horse, dogs, and cats have been seeing two of the vets at this practice for more than twenty years. They are knowledgeable and dedicated. Very happy. read more

By all means, if you must get any medications, insist on a prescription. I understand there is usually a large mark up in medications purchased through a vet, but to charge me $129.00 for 30ml (two tablespoons) of an antibiotic, and ONE single pill is beyond outrageous. The pill can be bought for $4.00 and the antibiotic can be purchased for $15.00 at Walmart, and many other outlets. This over 600 percent profit. read more

I admit that appointment times can be challenging at this Vet- I have sat in the waiting room and watched them work in pets in dire need of attention, they seem to never turn anyone away and I appreciate that. I have had dogs and cats seen by these Vets for over 10 years and they have consistently been kind and compassionate and provided the care my pets needed to recover. I drive from Kalamazoo to Battle Creek to go to this Vet because not only do my pets get good care, they get it at half the cost of Vets I used in Kalamazoo. If you can schedule your appointment and be prepared to have extra time you won't be disappointed in the care you get. As for the Front Desk staff- I see them working hard and although I have seen them a bit overwhelmed I have never had them be rude to me. read more

Currently writing this after a 15 minute wait time to get into the patient room and now going on 30 of waiting for the doctor to enter the room. I work third shift at my job and should be sleeping but instead I'm waiting on them to come do their job and then make me wait another 20 to charge me out the ass. I'm finding a new veterinarian for my dogs because I'm sick and tired of this place. (This isn't the first time here, but it is now the last.) read more

they deserve no stars they missed a heart murmur and an upper respiratory infection i as they puppies i rescued will go to another vet they do not and will not give you information on pets that you adopt from a client of theirs even when the client called and gave them permission to talk to me read more

The only thing they are good for is putting your pet down. I took my cat in for a diagnosis which they got wrong. I took him to another vet , and with a simple blood test got the right results, cancer. Couldn't do much for him at this time being too late. He passed five months later. Dickman vet does not have the experience it should have. They should not be in business at all. read more

I can't decide how I feel about this place yet. I will say I'm no fan of the people at the desk. I arrive early for my appointments and they always end up seeing me 15-20 minutes past my scheduled appointment. Typically when I walk in I'm lucky if I get acknowledged for a check in. It took me almost 15 minutes to get checked in last time I was in because both women left their desks and when they started coming back and saw me standing there waiting would sigh and then walk away again. Same with checking out after the appointment. I stood at the counter after my vet hands the paper work to one of the women at the front, she ignored me and kept shaking her head. I stood there for over 5 minutes. I finally sighed sat down and said to my boyfriend in front of her that I was ready to leave and have them mail us a bill and she said "I'm sorry I was busy you owe us.....". Super rude. At the same time my last appointment I was charged over 50 dollars to have the vet check my cat as he ate something he shouldn't have and I was concerned about blockage. The vet felt his tummy a little handed me a $7 bottle of laxative with the $7 sticker still on it and told me not to worry and it was pointless to x-ray the cat he'd probably be fine. Now my cat won't eat or drink anything including the laxative and seems severely sick and in pain and he's a really young cat barely walking. I'm not sure what they'll do or if they can even see me this morning, but my best friend is a vet tech in Boston and she told me they absolutely should have taken a x-ray and that he was lying when he said the plastic my cat ate probably wouldn't show up in it. If they don't take my cat's condition seriously tomorrow I'm content to yell at them in front of everyone and refuse to do business or pay for their lack of service. Thus far I'm discontent with this establishment. read more

I have had nothing but good experience with this vet office. I'm not sure why there are so many people saying the staff are unfriendly and the doctors are careless. When my cat was attacked by a dog, I rushed my fur-baby to there. They seen her right away. Doctor Rachel called me through every step of her surgery and recovery. Sometimes more than once a day to give me updates. Since then, I have continued to take my fur-babies there. Sure, you have to wait in the lobby, but waiting is a part of many appointments in life. read more

I brought my Westie female Lexie several years ago to Dickman Road Veterinary Clinic shortly before they were scheduled to close. She had severe Pyometria which required emergency surgery. The Doctor not only waited for me to arrive, told me he would call me after surgery was complete, and he did. He also assured me that he was taking her HOME with him, to monitor her, instead of leaving her alone in the clinic. She came through with flying colors, and I was fur-ever hooked on this clinic. I am NOT saying that everyone will stay over for your pet...but I am saying that these are very dedicated and caring veterinarians who put the patient first. My experiences have only been positive ones. Interactions with the staff have been pleasant.Tip: You DO walk up to the counter when you arrive and "check-in". This assures a smooth visit. Sometimes like all medical practices, a small wait may be in order. This is because these vets spend time with the patient, are diligent in their examinations, and answer any questions that you might have. If you should experience a delay, rest assured that your fur-babies will also receive premium care when their turn arrives. I am not at all hesitant to refer friends to this practice, and I drive well over 20 miles to go there for my fur-baby to receive care from what I believe to be the BEST VET CLINIC IN S.W.MICHIGAN. read more

I take my rabbits here, for lack of any other rabbit-knowledgeable vet in the area. While I love the vet that we've seen, she isn't always available, and her staff isn't equipped to help me. I had my girl spayed today. When I picked her up, they made it seem like she would be normal, and that recovery was basically over, Well, 5 hours later, she has yet to move or eat. I called the office, and after being on hold for 13 minutes, I got a male vet that informed me he had zero idea about anything rabbit related. He literally told me to stick my daughters thermometer in my rabbits poop shoot, and call him back if it was above 101 so he could look up what to do. All his words. How unprofessional!! The only reason this place gets 2 stars is because Dr. Jen is very knowledgeable about my rabbits. The rest of the staff is unhelpful and unprofessional. (side note: when I dropped her off this morning, I had to wait almost 10 minutes for someone to come pick her up from me, while I counted 6 staff members laughing in a circle just behind the front desk.) read more

I have always had caring help there! Yes, like any doctor office they do tend to run late-BUT- when you have an emergency, they squeeze the pet in. I know it's inconvenient, but what if it was your pet's emergency? We don't always know our pet is sick until the last minute. They can't tell us they don't feel good. I only had one time when they were 45 min off schedule and I had to ask for water for my Belgium Malionois dog. And cat side they are always caring. People need to just have a little patience!!!! read more

Less than impressed. My husband and I brought our 1 year old german shepherd rescue here since we got her over 2 years ago. For starters, there are several vets and she rarely saw the same one twice. None of which seemed happy to work with her. If you only need shots and routine care, this place might work for you but if you need anything more, good luck. Our shepherd has severe allergy issues and it seemed like all they did was shove meds at her with no interest in trying to figure out what real problem is. Worst of all, last time she needed to be seen promptly I was told "prescheduled" appts were 3 weeks out but appts were set aside every day for "sick and injured pets" (which she was) to be able to get priority appts to get in same day and I was told to call first thing in the morning to get a same day appt if she needed to be seen bad enough which my schedule doesn't allow for. We always felt like it was a burden to be seen and our dog or her health weren't a priority. Their office staff are a joke. Have to wait forever for someone to answer the phone and then get put on hold repeatedly. They are a high volume vet and their service reflects that! We finally had enough and are now taking our dog elsewhere. read more

I took my dog there and went quite a few times as he was having problems as he got older. He was almost 13. He had a problem with bloating. On Oct 28 2015 I called the vet to tell him I thought he was bloating and should I be worried. He said I have never seen a dog (I forgot the word he used) that lays around die from bloat. You don't need to worry. That night he went into full bloat and I rushed him to Kalamazoo emergency vet and his stomach had twisted. So they did surgery and it was pretty bad. Four hours after surgery he had a heart attack and died. That dog was my life and it still hurts. But I will always remember that veterinarian telling me oh I have never seen a dog who just chills out die from bloat and he died the next day. When I called that veterinarian he should have said bring him in when I told him the symptoms. I will never go back there again. And I will never recommend it to anyone. read more

I have taken my fur babies here for many, many years. My kitty had a urinary infection and had been on 2 rounds of antibiotics that still hadn't worked. They decided to do a culture on 9/29 to see what antibiotic would be best since the other 2 didn't work. I asked about something for pain relief since he cried when going to the bathroom, so they gave him a shot for the pain and I was told 5-7 days before the results were back. On Saturday, I took him in again for another shot to give him some relief and I was told I would be called on Tuesday. Thursday, I had not heard anything so I contacted them because the pain shot was wearing off again. They said that the results were back but that Dr. Ron was on vacation and would call me the next day (today). By 1:30, I still had not heard anything so I called them and was told that nothing showed up on the culture and they were not sure why. The dr I spoke with said he didn't know why I was not contacted when I said I would be and said Dr. Ron would call me next week. Ummm...noooo....That was the one and only chance I gave them to do the right thing and they didn't do it so I decided to get my kitty's records and take him elsewhere. My other fur babies will follow suit and not be returning to Dickman Road Vet. Clinic. Extremely disappointed that they truly didn't care that he was in pain. read more