Wow...I just exchanged numerous emails and a phone call with Randy, the owner, on a Saturday morning. He diagnosed my issue thru photos and emails, and then walked me thru the simple fix over the phone. And he did it all because he didn't want to charge me for a service fee for a visit. His advice was free of charge. You don't find many like that in the world anymore! Thank you Randy!!! read more

Dick's Lock and Safe - Thought I was missing a screw. I was wrong! - Keys & Locksmiths Near Me

So I had a problem with the turning knob at our rear door. I contacted Zach and he knew exactly what to do. He was quick clean accurate professional and friendly! The lock is now working perfectly. I strongly recommend this business as each person I've dealt with whether on our front door issue or this current rear door issue was quickly resolved professionally and completely. And they charge a good price! read more

Needed my office door knob/lock looked at. Ryan came by, took a look, fixed one area, but realized the door knob itself was in need of replacing, and handled that too. Was in and out in literally 15 minutes, maybe less. I administer a community page, and I will definitely be recommending these guys in the future! Super efficient!!! read more

Called Dick's and Mr. Randy was very helpful in providing all the steps I needed to take to save time and money for adding a new touchscreen smart lock above the existing deadbolt. Once I purchased my lock, he was able to come over the next day and drilled, cut out and installed my new smart lock. Very professional, quick and significantly cheaper than other locksmiths. Will definitely use again and will be recommending to my friends. read more

I have used Dick's lock and safe twice now for my new house~ They are reliable, friendly, and very flexible with time! First time was for my back sliding glass door when the lock wouldn't stay locked so I had to call Randy's team in for help! They came right on time and ready to go. The price to fix it was fair, affordable, and to this day I don't have any problems. I recently called them again to fix another issue - my side gate door wasn't aligned correctly so anytime it got windy, my side door would open on its own and slam really hard (I'm sure my neighbors were pissed) so I decided to get this fixed as soon as possible! I called Randy early in the morning and he was pretty much available whenever. I even told him that I preferred morning since I have to get to work by a certain time. He was respectful of my time by showing up right on the dot and getting it fixed efficiently :) Thank you so much for all your help! I would definitely recommend them to anyone! :) read more

Provide bad advice, do not communicate important needed information (i.e. necessary hardware required, misinform pricing etc.). I will not use this company and do not recommend. Had to redo and correct the mess they did. read more

I found them first on Angie's List and then looked at the Yelp reviews. When I initially called about re-keying file cabinets and doors at my mother's house, Randy wanted to know if the front door and the doors to the garage were the same manufacturer. I knew that the front door was a Kwickset but I wasn't sure about the doors to the garage. He was upfront with me that he couldn't re-key the garage doors if they were Schlage locks. He also said that it would be easy to re-key the file cabinets so each could use the same key since they are brand new. I was pleased that Randy was upfront with me on my initial call. A week later, I scheduled Randy to 1) re-key the file cabinet to match the existing file cabinet key; and 2) re-key 2 garage doors to match the front door. Randy gave me a time range of 2-2:30 PM on when he would arrive at my mother's home and he promptly arrived at 2:15 PM. He honored the Angie's List coupon and gave us 2 additional free keys and a 5% discount. He also lubricated the door handles on the 2 garage doors and made sure that the left side of the front door was secured and latched. I would use him again. read more

Had a problem with my Cannon Safe. Called support and they said 2 weeks to have a lock & smith come out. Called Dick's and spoke with Randy. Very informative and came out to my business with an hour. He spent about an hour there and had to call Cannon to get some support. The charges were half of what he quoted on the phone. Very professional and friendly. Highly recommend speaking with Randy. Over 47 years in the business I heard. Thanks again for your help. read more

Was looking for a locksmith to put on our garage door since there's been unfortunate break ins due to everyone being home. I got quotes from other places and Dicks lock and safe had the best quote and made sure I was happy with the job before payment. I would definitely use this company again and recommend for anyone to use! read more

Ryan came promptly out after a frantic call of "we locked ourselves out" as we were about to go on a walk with our 7 month old baby on a warm summer day. Ryan got right to work and was able to drill out our lock and unlock our door. He was very professional and provided us with excellent customer service. We will definitely us Dick's Lock and Safe again! read more

Randy was extremely helpful. He was able to provide a quote to me over the phone and was very honest and up front that it could be more until he saw the filing cabinet I needed unlocked. He got to the job site within an hour of my phone call. Super professional, nice, fairly priced, and on time! read more

WOW!!! So glad I called these gentlemen. The father and son duo came out for a semi-emergency lock issue. They arrived on time and went right to work. They updated me as the job went along and explained the steps. The work was completed promptly and properly. And to top it off.. the price was more than reasonable. I will recommend them to anyone in need of their type of services. Thanks again. read more

A fantastic locksmith!! Randy came out and fixed my lock after a previous company said it wasn't fixable. It's working like new!!!

Quick service, good price, couldn't ask for more! They came out and made keys quickly!

Amazing, prompt service ! I have always preferred to use the businesses that are here in town to support the local economy. The former owners of our home had used their services in the past and we will carry on the tradition. The receipt also indicated that they were on Angie's list. Of course ! You can't go wrong with this company. Highly recommended. read more

Great , fast and efficient service @ a great price.. all w/ a friendly smile. Highly recommended

In late January we moved into a newly remodeled home. My wife suggested we change the locks for security reasons. Called Dick's Lock and Safe based on Yelp reviews. The owner, I believe his name is Randy, and his wife came out and re-keyed our front door and re-keyed our two garage doors to match a newly installed side door. They arrived on time, even early, and finished quickly. The price seemed fair and all the doors work well. We would definitely use them again. read more

Came out same day in a nasty storm and repaired a damaged lock. Fair price, fast response, and skillful work. I am glad I found him.

I locked myself out of my business. They came out fast and the job was done very quickly. Very professional Thank you!

WOW.... I can't say enough about the professional and personable treatment I received from Ryan when he came out to re-key some locks at my new condo. ON TIME, reasonably priced and friendly! I realized after he had gone that I needed to re-key one more lock - Ryan returned the next day, did the job in less than one minute and no charge! I will always use them for any key and lock issues - Ryan was GREAT and I was very very pleased. You should use them for all your lock/key needs - I plan to ! read more

Called in the morning, Randy had it fixed in the afternoon. Great service, quick, and responsiveness.

Ryan came out immediately for my emergency call at the end of business hours without delay! He was able to get me back into my house quickly and was super professional. I will definitely use their company again in the future for any needs I have. read more

I did a dumb thing and locked myself out of my bedroom door with my keys (and spare doh! I know) inside the room and had to call a locksmith! I was already going to be late to work and didn't want to spend however long mcgyver-ing and picking the lock myself (which I initially tried to do with YT videos but to no avail) or climb up and through a two story window. Luckily Dicks Lock and Safe was open and their technician was available to come help. They quoted me over the phone and Ryan, my locksmith technician, was very prompt. He did wear shoe covering and a face mask before entering which I appreciate. And literally 2 seconds later, my door was unlocked. Even though I'm sure it was such a minor thing in their field, I truly appreciated the help and service. Unnecessary $$ lesson but lesson learned indeed! It was a brief encounter, but I would definitely recommend their business for their friendly, easy, and prompt service! read more

I called them early in the morning to see if they could possibly fix the broken lock on my sliding patio door and to my surprise they not only were able to but also were able to come fix it within a few hours of my phone call. Very professional and nice! We will be using them again in the future. Thank you! read more

After moving into a new house, I needed a locksmith on short notice. My sister recommended Dick's to me. Danny came out the same day I called and did a great job installing all new locks on the doors. Highly recommend! read more

Ryan did an excellent job installing my front door hardware!!!! What a nice professional guy!!!! Excellent price u can't beat!!!!! Will definitely use again!!!!!!! read more

Dick's representative was prompt, polite, and answered all my questions. He did a fantastic job rekeying my new home and changing a knob out. Very reasonably priced. I will definitely use them again and will recommend them with great confidence! read more

Randy and Ryan arrived a little early and got to work quickly. They were done with re-keying two locks within about 20 minutes. They were very polite, answered my questions, and the price was reasonable. I would definitely use this company again and I highly recommend them! Thank you! read more

I found out about Dicks Lock n Safe when they came out to my school where I work at to replace door locks. So I asked for his card and set an appointment up with them to rekey my new house I just moved into. Randy and his wife Peggy were on time, in fact they were early. They replaced 3 locks added a bolt lock on one door, they were done in 45 min. Great price great service!! Down to earth good people! I will use them again!! read more

Excellent customer service. I will be using this company for all my locksmith needs. I called with a small emergency and asked that they show up ASAP. I was given a time frame and I was told that they would do everything possible to get there sooner. 30 min before their scheduled time Danny arrives at my door to take care of the situation. There was no up sell. I was given an estimate and that was the cost. I would HIGHLY recommend this company. read more

The locksmith industry is smarmy. The company's listed online are mostly shell companies using bogus addresses with phone numbers that all feed into one dispatch. They absolutely prey on people in urgent situations where they've lost a key or locked them in their car. Refuse to overpay and call another locksmith, good luck, you'll likely get the same dispatch. Dick's is reliable, trustworthy and with consistently reasonable pricing - a light in what's become a dark industry. read more

Called Dick's Lock & Safe, requesting service on multiple door locking issues. Ryan arrived on time and fixed the keying issue and dead bolt issue, I had with the Andersen patio door. The other issue I had was that the front door was hard to unlock on occasion. Ryan took the lock apart and fixed the problem. Ryan was professional and thorough. The service was reasonably priced, particularly compared to the Andersen dealer in Brea I had called who wanted $189 to come out to just ascertain the problem (any labor and parts were on top of the $189). We would certainly use Dick's again and would recommend them to others. read more

Do not use this company. We paid them $195.00 to install a keyless deadbolt and when it stopped working 4 months later we called to ask them to come fix it or install a new one that we purchased. They first claimed that they did not do the work at our house. When I gave them the date of the job, the check number they were paid on and the amount they said ok. They made an appointment to come out the next day and they did not show up nor did they call. When we called them to ask why they did not come for the appointment or call, the owner didn't really have anything to say. He said well, we don't really offer warranty work, at which point I kindly reminded him that I already told him I was not expecting warranty work and that I would pay for the new lock to be installed. Crappy service and no one should use this company. read more

I haven't had much use for locksmith services, but found Dick's to be excellent. I was locked out and they came in approx 20 min. Ryan was very polite, pleasant and explained things thoroughly. There was no pressure or hard sell. I'd highly recommend Dick's. Ryan told me Dick is his grandfather and Ryan is the third generation to work in the business. read more