Matthew was prompt, professional, quick, and amazing at his job and explaining everything to us. I was so angry, stressed, and tired from the mess of being locked out of my home. He arrived very quickly in his said time frame. He worked quickly and gave a fair price considering I'm financially struggling right now, but I was back into my home in no time. Great business, thank you. I will call whenever I need. They're 24-hours and work in all sorts of different cities.. they also work on garages too. Thank you for such a short wait and time of arrival and for saving me in my time of need. read more

Unprofessional, rude, sloppy. See photos. "smh" as a reply to location of vehicle per the location named. Could have said, "apologize if I was unclear, can you provide an address, I'd like that before I give you a quote". Instead, "smh [shaking my head]". Far from appropriate. Far from integrity of service. Far from any service. Pass Value: 0 read more

Lockout Locksmith - -1 - Keys & Locksmiths Near Me - Anaheim, California

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I had exactly the same thing happen to me as the previous negative reviews. The guy did the work without any explanation of charges, and it was $140 more than the approx estimate the call center guy had told me. I assumed it would be the basic cost because there was zero explanation or confirmation that I wanted to pay more. I had already had a quote for the same exact work for $185. These guys charged me $280. $100 down the drain because they pulled a bait and switch. Updating review thanks to their reply: Makes NO sense that I'd choose them if they really had quoted me up to $280 for the price. (Trust me, he did the math with different numbers and said it would be around $145 total). I had an estimate in hand for $185 already. So why would I book with a company that says it'll cost around $300, when $185 flat is cheaper and simpler? Their reply here is just an example of the SAME gaslighting that other customers complain of on their Yelp and Google page. I work in home improvement - confirming client is okay with change orders/upcharge BEFORE doing work is basic. This is not the first time this has happened to you guys, so either you're doing it on purpose or you haven't figured out that you need to be more professional. Give the clients a truthful range when they call, and make sure your tech gets a sign-off on the final invoice price BEFORE doing the work. This kind of business practice is not worthy of his skills. read more

Would give negative stars if I could. I had a very concerning experience with this company and would strongly advise others to proceed with caution. I explicitly asked the technician to assess all of my locks and provide pricing before doing any work. I stepped away briefly to manage other contractors on site, and within minutes he claimed he had already "completed" work on two doors--without my authorization. The "work" consisted of spraying WD-40 into the locks, after which I was told I owed $80 per door. When I called the company to address this, the situation escalated further. Instead of taking accountability or trying to resolve the issue, whoever was on the phone became verbally aggressive and used inappropriate language toward me. At no point was there any attempt to handle the situation professionally. Not sure if it was the owner or someone else working for them. The technician also blamed the owners behavior "Beacuse they are Israeli", which was disgusting since I am Jewish and that has absolutely nothing to do with the situation. This experience was extremely upsetting, showed a clear lack of communication, consent before performing work, and basic customer respect. I would not trust this company in my home or recommend them to anyone. read more

Matt Charest was my tech. He drove down from Anaheim to San Juan Capistrano to help me. I was already troubled from loosing my key in the first place but he showed up on time with a very positive attitude and took care of my key problem. Thank you very much Matt. read more

Lockout Locksmith - Disrespect - Keys & Locksmiths Near Me - Anaheim, California

Lock smith came and got my safe opened within minutes. I appreciated him explaining his process and attempted multiple techniques to open my safe. In the end, it was fantastic service at a reasonable price. I would recommend the service to anyone who asks. read more

Horrible experience. Not sure if these reviews were purchased. Don't call this place if you want to be cut off mid sentence and not helped. Matt was rude and made a sucky situation suckier. Kept cutting me off while trying to explain the situation and what I needed help on. Don't call this place unless you just want to feel horrible about your situation. UPDATE: please show the recording. It will show how rude you were from the beginning and that I only asked for an estimate once. There was no explanation of a "free estimate" and I was NOT asked for name number or location. Stop lying in your responses and playing victim. Flooding your GOOGLE reviews with fake positive reviews will not do your business any good with your poor customer service. From other bad reviews posted on YELP regarding Matthew, You should not be speaking to potential customers disrespectfully and unprofessionally. Seems like Matthew is just rude. Good luck. read more

Matt was truly amazing. He programmed a key fob for me. From the time i made contact with Matt late at night till the time he arrive exactly as arranged. It was less than 6 hours. Matt kept me up to date on his travels traffic eta. Arrived exactly as promised did a fantastic job. i would use Matt again in any key situation read more

Beware of this locksmith. Very unprofessional. Just submitted a Yelp request for a locksmith. Within a few minutes I received numerous responses and estimates. The only additional information needed from me was the lock type and a picture of the lock. My personal address was never requested from the other locksmiths (until we settled on a price). I received 4 calls from Matthew and one VM an hour later. I finally answered the last call, and was greeted by a woman who said she needed to verify my address. I asked her the name of the company several times and she only stated "locksmith" each time. I even verified the name "only locksmith?" And she confirmed. This was confusing enough and elusive. I believe, based on the timing and the manner in which I was greeted that this business was trying to usurp my other appointment. Job poach. While on the phone with this lady, I confirmed with the other locksmith, via text, that this was not his office. Once I received confirmation that it was not, I told the lady on the phone I already had an appointment and ended the call. I called Matthew back to let him know that I felt his tactics were questionable, but he was defensive and interrupted me several times. This guy has personal issues and is unprofessional. I attached a copy of our text messages so you can witness the level of unprofessionalism. Buyer beware Sidebar: I used Belmont Locksmith, who were very professional. BTW, this was not an emergency as Matthew asserts. This was done through the Yelp bid process. No personal numbers are exchanged, parties call through Yelp, who masks the calling and receiving numbers. Matthew's number was showing up as an out of state call. I had no idea who was calling me. He knows this. Also, this was a lock out of my key box, not my house, not that there's anything wrong with that. Read the text messages I posted. This is the professionalism you'll be dealing with if you hire him. read more

Don't trust this guy. I never called him to come over but he came to my house to change the locks. He was looking for my ex-wife which I had a temporary domestic violence restraining order on her. My ex-wife is not living at my house and she was not living at my house at the time he came over. When I asked for documentation, he was running off hiding from something. We have him on our Ring camera and phone cameras. He is unwilling to cooperate on something that could possibly protect me. Since then, I've been in fear over my safety and my kids safety because I have no idea when she will be sending this company to my house again. read more

Outstanding service, and punctual too. Very friendly customer service, and even gave me a cold bottle of water on a very hot day. Didn't have any hiccups; everything went smoothly, and took around the estimated time to complete the job he said it would m. I would recommend them to anyone. Matthew was a "breath of fresh air" just a super nice guy! read more

This guy pressed me about telling him that I could get it for a cheaper price. He is highly unprofessional and rude.

Recommend! Very grateful for their service. Everything went smoothly! I requested for a new keyless fob, and I got what I needed. read more

Lockout Locksmith - Keyless fob for my ford fusion - Keys & Locksmiths Near Me - Anaheim, California

Got us in the house easily and fast,got there really quick, very friendly and and told us the cost upfront

Mathew showed up on time! He was very kind, courteous and knowledgeable. He took care of my key fob programming in less than 30 minutes! I would recommend him for all of your Locksmithing needs! I will definitely use him for my future Locksmithing needs! AAAAAAAA+++++++ read more

Mathew is the BEST, he answered all my questions, very respectful and he gave me reasonable pricing. I totally recommend him! read more

Lockout Locksmith - Locksmith Car - Keys & Locksmiths Near Me - Anaheim, California

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Matthew replied the quickest of several locksmiths I reached out to for assistance. He matched my best pricing and came onsite to provide excellent service within the hour. He hit all the high points of timeliness, excellent communication, and PRICE. I highly recommend Matthew and Lockout locksmith for all your key service needs! read more

Lockout is hands down the best locksmith in so california. The cheapest price and very professional. I recommend going to them. Everyone else I got quote from was a rip off. If you want a professional job go to LOCKOUT LOCKSMITH............ THANK YOU GUYS YOU ARE THE BEST read more

Dude showed up on time, was communicative, worked on pricing and options, and was easy. Thank you sir.

I lost my keys, but needed to use the car. Matt quickly arrived at my location after the call and worked on my car right away. They did an awesome job getting me a new set of keys, getting me on the road in no time. The fact that they are certified, licensed and insured gave me the peace of mind I need for this situation. 10/10 would definitely recommend. read more

To begin it is a pain to get connected because the number available online is through a call center. However once you get through and manage to get a locksmith to contact you, that's where the experience differs from person to person. I was fortunate enough to get Matthew as my locksmith technician. To start off he is very friendly and informative on what he has to do to get the job done. He was fast and explained everything before he started on the process of completing the job. Contractually by the company he works through, he had to give me a price when he got there. The price was around $200 but remember this was an emergency and I understand that beggars can't be choosers , as well as that's not his pricing but the company he works through. All in all I highly recommend that if you can request Matthew that would be your best shot. Besides being friendly and informative, he is also prompt and professional. Also when he finishes making the key he demonstrates that it works. Customer service: 5 stars Knowledge of job: 5 stars Communication: 4 stars Time: 5 stars Pricing:3 stars read more

I used this company when I got locked out of my house by a carpet cleaning company. It was over the weekend and I thought my cat was stuck in the room... luckily he was not. But I required fast service and since it was the weekend and in the evening, I assumed I would be paying an outrageous fee. But lockout locksmith was a decent price, Very good at communicating, with very prompt service. I hope I never need a locksmith again, but if I do, I will be calling them read more

Matthew was quick to respond and worked hard to resolve a vehicle key issue, recommend his services! read more

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Would not recommend, how can a company with so many positive reviews have such terrible customer service. I hope you get this straightened out out read more

Lockout Locksmith - Keys & Locksmiths Near Me - Anaheim, California

I was on the phone with a representative Apparently who was trying to link me up to someone that would come out to look at my car and I communicated that I didn't need anybody to come out and look at my car that I simply wanted to talk to somebody That knows about locksmith because I did have some questions and the representative told me to get a therapist and hung up on me very unprofessional very immature. Please don't call these people. read more

Stephen did a great job in opening a house that I was locked of because the app and website of ASG Security/Alarm.Com didn't work, don't have technicians during after hours and they have bad customer service There were difficulties since he wasn't able to get in from the front door, so he needed to go through the side door - hence open four locks - after midnight. read more

We lost our 2 car keys in Disneyland. It was a horrible end to our trip. We had to attempt to get 2 cars rekeyed and turned to yelp for help. A woman called from a Oklahoma number and I was eerie to have someone come without a quote over the phone but gave the address. I told her the year make and model for both cars and she insisted he had to go to see. Ok fine. He (Matthew) showed up and told me he could only do one of the cars right now and that the other car was more difficult because of the make and some other locksmithy nonsense I couldn't understand. Well I know I asked a bunch of questions because what he was saying didn't make much sense to a lay person. He told me to get a coffee and let him know what we wanted to do because he only has 30 minutes per car. We went upstairs at the hotel for a bit and came back down. When I popped by to check on the progress of the car and to ask about if we got a key from the dealership if he could do the second car. He said he could. Cool. THEN... GET THIS..... he said "oh I forgot to tell you cutting the key is an additional amount. I didn't get to tell you because you assaulted me." If you met me, you would know I'm a kind person.. those were such rude words! Almost 500 dollars to a guy who takes assault as a joke? He was all serious too saying it.... Well, he def didn't inform me that this would also screw over the programming for the OEM spare key we have. Now it doesn't work and we have this key that's already giving us issues. We attempted calling back the number of the lady who called us but to no avail. We had to drive back home and are so frustrated we dropped all this money and the guy treated us like crap. read more

Mathew is awesome he shows up on time he is really honest and have a very good knowledge to know what he do, he open the car and did the car key in about 30 minutes. Thank you Mathew for your help read more

we needed to get a door unlocked and replaced. we called on a sunday and he was out same day! was very nice and got the job done quickly. will definitely use him again if we ever are in need! read more

I needed a new lock installed on a door in my residence. I called, they said the estimate was free & someone would be at my home in 30 mins. to an hour. I was a bit skeptical as being an older woman, I usually get relegated to the bottom of the list. Well, what a surprise when Mark arrived in that time frame, promptly did the job, & the price was very reasonable. read more

Had the most amazing experience with lockout locksmith and with Matthew. Came home last night at 12 AM and for some reason could not unlock my front door to my house! For two hours I tried to solve the situation and problem by myself but to no avail! Finally, I realized I needed a locksmith, but by now it was 2 AM! I found lockout locksmith and Matthew through yelp and what a great find! I called lockout locksmith and Matthew answered right away. He got all my information and told me approximately 30 minutes he would be to my house and I didn't even have to wait 20 minutes. It was so fast! As soon as he got here, he resolved the lock situation quickly, and all the time explaining to me everything! He explained all my options and was so transparent with all the pricing and kept me in the loop every time there was an addition and clarified everything for me when I did not understand. We ended up having to change out the front locks and he had different finishes for me to choose from and we selected a beautiful black one to match my screen door. He had everything with him and was able to help me keep the same key for all four locks. I was very appreciative of that. It makes my life easier. He took care of everything right then and there. Matthew was so helpful and so professional and was able to keep the whole transaction very cost effective! I have never used a locksmith before and I hope never to have to again but... If I do, I will call lockout locksmith immediately and I hope to be able to have Matthew help us out again! Thank you again Matthew for everything! We appreciate you! read more

Car key replacement. Matthew was extremely knowledgeable and very informative responded quickly and gave great quality service with a fair and competitive price thanks Matthew read more

Technician Matthew with lockdown locksmith. It was very professional.Explained everything to you before he did the work. Give him a five star rating with highly recommend him With lockdown locksmith business. Fast, reliable service at a fair price with a 1 year guarantee. read more

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Mathew helped me in seconds. He answer the phone right away on a Sunday and got a lock open for me. I recommend this to anyone who needs his services. read more

This guy keeps calling me and I keep telling him I found someone and he still keeps calling and asking me why I call then.

Matt arrived within 30 minutes of my call, which was greatly appreciated. The door that never had locked since I moved in suddenly locked when I shut it, heading to my car. (Of course, no key for that door was supplied by the seller ... it probably hadn't locked for them, so it ended up in the trash.) After a few short minutes, the door was open, and I was able to get back inside! read more

We unfortunately found Matthew through a VOIP number attached to https://www.locksmithveterans247.com/costa-mesa-ca/. He came out at least 2 hours late, did not explain how much service would cost before performing it, and ended up charging my husband over $1600 for 2 transponder keys (no buttons, no fob, just a chip) for a 2006 Pontiac. When I called back to discuss how we were overcharged, he simply hung up on me. The website we originally contacted him through claims to be a different business if you call the toll free number, and the number he contacted us through for service is also set up to be impossible to call him back through. read more

rude asf when asking for a quote like df bro has no chill when putting in a service request

STAY AWAY FROM THIS GUY! WARNING! He pretends to have multiple technicians in his business but this is a 1 man show, he answers the phone n shows up onside pretending to be someone else, but he gave me his name, Matthew both times on the phone n onsite...weirdo... Anyhow, 1st call to him I explained precisely that I had lost my key fob, but had my keys to enter the car, I just needed a new sonata 2017 key fob to start my car, that it all...he kept bringing other issues to could affect the cost, car battery ect...I repeated new programmed key Fob, that's all I needed.. he mentionned should be between 100 n 200 ,I asked what is the max he would charge, he got defensive and accused ne of haggling him, i said i just wanted to know the max , no surprises, so I can determine if i wanna go ahead n book him, he kept evading the question.., that was the red flag ..I should have ended the call,but hubby insisted we get on with it, as my car was parked at my job site... Matthew shows up to the site a little late, drives around instead of calling me, making me stand in the street middle in the freezing night to flag him down...then after telling him again i just needed a new key fob, he blows the cost off the roof completely at $420..when a locksmith keeps evading answering a question about the cost n gets defensive, you know he will overcharge you, n why did he avoid answering the orecise cost? Cause he knows the final cost is high, thats why he didn't mention it the 1st time, right? $265 FOR AFTER MARKET KEY FOB, $95 to program it, $29 for his time,15mn total. .. he said his time to come out was free and he was doing this job out of kindness of his heart, $29 is not free, $420 total is far from free but whatever...again, weirdo n delusional now... oh, he mentionned the call he took from me costs him 50 bucks, for google ads, whatever, why mention that....your business decisions, not mine... I work at UPS n told everyone I know about the 400 dollar key fob n everyone screams Scam!! Everyone!!! Is everyone cheap? He called me cheap after I questionned the cost... I paid cause hubby wanted the night be over n send his ugly ass home but please people, call a different locksmith next time, it s your hard earned money, at least give it to an honest person. I said thanks for bailing me out, had he said the cost was 400 cause it s at night n an emergency, fine...but to start the convo with a completely difference cost then blow it up afterwards with no warning, that's a Scam.. call it what it is... read more

This guy was so creepy he talked to me so quickly like I know anything about locks he said the cost would be around 358 I thought that was reasonable expensive but okay. Then he ended up charging me over $900. Beyond that he kept making sexual advances and I was extremely uncomfortable. I just paid him to get done. But then when I called back because he created a fire hazard with his locks he became extremely aggressive towards me and insulted me. What a horrible business he completely took advantage of me for ONE lock. I immediate changed it. Disgusting individual horrible never hire him read more