We ended up working with Dick's on a multiple house plumbing issue. There were a few snags with getting access to the pipes, which caused the need to add more equipment than originally thought. The guys were able to get these issues resolved and completed the work in a very timely manner. The plumbers were very respectful and kept us informed in with everything that was needed. I was given an original quote for the work prior to all the uncovered issues needing to be resolved, which caused a requote for work which they were upfront about. They quoted high not knowing if they were going to have to rent equipment. After the work was completed, I was told they would requote again as the quote wasn't going to be nearly as high. I paid them in full the original quote prior to any work. I then waited for the final quote after work was done. I waited almost a month post work for the requote, keep in mind all communication was by email. I finally received the by mail after almost a month with a 1% late fee, not much considering the 5k bill that I ended up with, which already 3k had been paid immediately. I called them the day the bill came in the mail and one of the guys answered. I talked with him and told him that I had been waiting for this for a while now to take care of it. He understood my frustration with the late fee and assured me that it would be taken off which was very nice. I want to be clear that I had no issues with service provided by the plumbers, diggers, or survey people. My issue really lies with the billing. When I called to pay, I was told that they had emailed me the new quote. I informed her that I hadn't received an email from them since May 6th. I was dismissed and told "whatever". I don't feel that is the kind of attitude you should have with a costumer who not only paid 3k upfront which was the full original quote but has also been waiting to pay the requote since, which I paid in full today. read more

Requested HVAC through Dick's to replace a thermostat. 2 younger men came out and replaced the thermostat with a brand I've never seen. Brand was called Pro and it hasn't been working. AC hasn't come on and it kicks the heat on instead of AC. House has been hot and when I requested that Dick's come back out to help figure it out, they set up a time and never showed. In my opinion they peddled cheaply made crap and don't care about professionalism. read more

We had a conversion from Propane to Gas (the City of Walker has since this past fall 2020 supplied gas to the area) and we contacted Dick's to complete this conversion. We already had an existing HVAC system so the conversion shouldn't have been super complicated. The service took 2 days of visits as a "part" needed for the conversion was missing. I mean, if you guys are experts in this, shouldn't you come prepared with these "parts"? The time it took to get the necessary parts needed for this conversion, it was added to the overall costs (as they charge by the hour). So even though the technician (forgot his name, but overall very cordial and polite) provided quality service in terms of the conversion (despite the hiccups), I still believe we were overcharged. Take note if you plan on using them for the gas conversion: GET YOUR QUOTE UPFRONT!!! We paid $700 dollars for something that a family friend who is a tech down in the Twin Cities quoted as costing normally no more than $300 range. To boot, my brother who lives right down the street on Walker Bay Blvd. also had his conversions (2 of them!) done by a local technician; and was charged less than $400.00! So we were ripped off. To boot, once we received the bill in the mail, we had to dispute and contest the time they noted (we have Blink cameras; so it's easy to know times/arrivals/departures); and they lowered the bill by a mere $100. So very dishonest in my opinion to tack on extra time just to bilk customers. Shame on Dick's! read more

Called for a plumber to help open up my cabin and get the deep well primed and working, they were very friendly and had great rates compared to others, only one other company had the same hourly rate, others were high I thought. The only issue was timing, they showed up about hour and half late, after I called saying tech was late they got right on it, but no worries, I was on lake time Got me up and going and the young man who helped couldn't have been nicer and more helpful. I'll be using them to close up and open again next year. Id recommend them. Tks Dicks P&H read more

Had a swamp situation going on in the kitchen and a mini-flood in the basement. Dick's sent a very pleasant, quick, and competent plumber out fast to save the day. Haven't gotten the bill yet but he worked efficiently and did not fiddle around billing time so I am not expecting the huge bill I've gotten from other plumbers in the area. read more