Closed early and refused to do a stock check. I'm not sure whether there's a manager on duty or not, but it seemed a little crazy to me that they'd be free to close the store up 15 minutes before the posted time and then refuse to even check stock on an item. When local stores have to show value via customer service to compete with online retailers, this is a bad sign for Dick's. read more

I went to the store to find some shoes that my boyfriend wants for his birthday. I found exactly the shoes he wants, but they dont have his size. Im looking around trying to find an employee. One employee walks right by me. Im thinking "Ok, he probably doesnt work in the shoe dept" since he walked right by me, with a blank look on his face. I go up front, and ask a lady at the front counter to page somebody to the shoe section. She obliges. i go back to the shoe section, and its the same guy who walked right past me!! wth?? He attempts to me find the correct size. But, he says theyre out. No biggie. I ask if he can find out if another Dicks location carry the size Im looking for. He tells me, "well, Champs might carry these shoes. I clarify with him that Im wondering if another Dicks location carries the size Im looking for. He then tries to show me other shoes I might be interested in buying. Umm... no airhead, Im asking if u can jump on the computer and see if the Hayward or Dublin location has the size Im looking for. Did I have to spell it for him?? I ended up having to call the Hayward location myself. Luckily, there were no airheads at that location. read more

I went into Dick's a couple weeks ago to pick out some new running shoes. I tried on probably 10 pairs and no one offered any assistance at all. There were several associates there helping other people but when they were done with those people, they just left without asking if I needed anything. When I finally decided on the pair I wanted, I took them to the register. I stood at the front of the line for a full minute or so before the checker looked up from his cellphone and rung me up. The tag on the shoes stated they were on sale but they rung up for full price. I also asked about return policies for shoes because I wanted to make sure I could run for 30 minutes without them hurting (the whole reason I was looking for new shoes in the first place). He said, as long as I don't totally destroy them at the gym, I could return them within 30 days. I wore them to the gym once, and they made my ankles, knees and feet hurt. So today I took them back. I went to the counter and the associate said "We can't return shoes that have been worn because we have to take a loss on them. We can't resell them". I said "I was told I could return them.. I mean, what am I going to do with shoes that I can't wear? If I had been told I couldn't return them I wouldn't have purchased them". He called a manager and I told him the same thing. The manager was really condescending to me. His whole tone made sounded like he thought I should have known better than to believe the person who originally told me I could return the shoes. They finally agreed to do an exchange (possibly because I looked about to cry; I definitely don't have money to waste on shoes that hurt me) and he told me to go get the shoes I wanted and that he would send someone back to help me. I grabbed the other pair I wanted and waiting about 10 minutes for someone to show up to help me and no one ever did. The same manager even walked past us waiting for help in the shoe section. TL;DR: crappy customer service, manager thinks he's better than you, associates on their phones during work hours and obviously not well-versed in policies. read more

Great service here- I picked up an online order and something went wrong but 2 of the workers stayed with me for a while until we cleared it up. As for the selection, I've seen better at other dick's but it's still better than most sporting goods stores in the area read more

Good selections and variety on sporting goods. They actually have more items on sale than what they display on shelf price tag. Recommend to check their website for latest price because price tags are not updated to reflect sales. They even carry meat slicer and grinder in the camping section. I didn't deal with or need to interact with associates except for calling in for a specific item inventory. They answered the call timely and did know what they have in stock. read more

Do not place an online order at this store. I placed an order, received the pick up email and headed to the store. Once there, I spoke to the girl at the checkout and she said that she'd call someone to being my order to me. I then waited at the pickup kiosk for five minutes, then punched in my order for service. Fast forward 10 minutes: another associate asked if they could help. I explain what's going on and he says he'll get someone to help me. Another 15 minutes go by and I see employees walking around the store, stocking, etc. during my wait. Finally a group of management is leaving the store and tell me that they'll get someone to help me. I PATIENTLY wait another 15 minutes and nobody knows anything about my order and was told that it must not have been picked. When I tell the new manager on duty that I've been waiting for 45 minutes, he has the audacity to tell me, "I just got here, I'll see if someone can help ". Seriously? No,"sorry", or "I'll help get it taken care of ". I told him that I had to go, and he just said, "OK".... The customer "service" in this store is horrible and nobody knows how to do anything but checkout and stock. Don't bother shopping here. I know that they won't miss my $$$'s, but I personally won't be making another purchase from this location. read more

So I've been to this Dick's location many times and I've always talked to someone to help me find something or just to see what advice they have on products that they sell. Most of the employees just don't have any good answers to give me or they refer me to someone and the one time they referred me to someone was this guy named Albert(in the clothes department) he greeted me kindly and asked how he could help me, I told him that I recently wanted to get back into shape since all I do know I just hunt and work on my cars but I'm high school I was in every sport you can do. So he then goes to ask me all kinds of question like what brand of clothing do you prefer,do you like fitted or loose clothing, what colors do you like etc. He asked me this to get a better understanding of what I was looking for, after spending 10 min with him showing me what they had he helped me pick exactly what I wanted. Another experience I had at Dick's was in the gun department, like I said I'm a hunter, I always go by the guns to see what they have and of course buy ammo. Each time that I go there even if it's a manager they seem to never know what they are talking about or even know what I'm talking about, they look like they don't even enjoy working in that department. So a couple a weeks ago at the begging of September I went in to buy some ammo, and I see Albert helping the gun people out, he was talking to a rather rude customer but Albert was calm and always had a answer for what that customer had to ask. So after he was doing helping the rude customer he seemed to recognize me and the first thing he ask was how is your working training going along, I was shocked that he remembered. As we keep talking I then ask him why he is over here in the guns now and he explained that he helps other departments when things get busy. So then I pick his brain about guns and ammo and to my surprise for the first time at this Dick's they finally have someone who knows what they are talking about. He answered all of my questions and then some and we even went as far as to talk about just straight gun talk but anyways Albert is by far the best employee they have there and is always knowledgeable and also as we were talking i found out that he is a veteran of the United States Marines. Albert is the reason why I come to this location and I hope he does well in the future. I wish I could give him the full star review but as for everyone else that works there they need to step it up. read more

Very bad customer service.. I was trying to see if they had any soccer cleats for my son that is just starting our soccer and i called the store to make sure that they had the cleats that i wanted for my son, and i spoke to GUY(his actual name) first off Very RUDE was not helpful at all!! As i was reading through the reviews it looks like I'm not the only one that thinks that way.. hopefully they can get someone that is interested in their job and in helping ppl out ..... read more

Called ahead to ask about a $150 pair of headphones, and if they were in stock. They said yes and I even confirmed by asking if they were physically in the store right now, again they said yes. Fought through an hour of traffic only to get there and not find them. Asked an associate for help finding them and the manager said "oops sorry, must have been a mix up. I guess they aren't here". Great customer support. 2 hours of driving, no headphones. read more

Well, as they say if the name fits......I can't imagine why they would expect to be any more resilient than Sports Authority or Sports Chalet (both history). Help? Non existent. Selection... tons of clothing (but who doesn't carry this stuff??) then thins out very fast for the real outdoor gear and accessories. Not sure how they monitor the performance of their stores, or management. Maybe they really made some strategic errors with the California market? This is nothing like the Dick's I visited in downtown Salt Lake City a few years back.Don't waste your time. read more

This 5 star review belongs to Manager Tajianna! Went to Dick's today to buy a Softball glove for my daughter. Our first time in Softball and I was wandering around clueless, wishing there was a Softball expert to ask and bam! There was Tajianna. She was amazing, and not only did she assist with what we needed to buy but she gave great tips on how to condition & care for the glove and she provided other useful Softball information. I have come to this Dick's a few times and I always wander aimlessly because there is never anyone around to help; whether it be with shoes, roller-skates or basketball shorts. The service is typically lackluster, but today was an entirely different experience! I will ask for Tajianna by name from now on when shopping at Dick's. read more

I shopped at the new store in Gainesville Fl last week. The store is nice and has everything you could want. I bought a Zebco 33 fishing reel for $25.00. The next day I went to Walmart and the same reel was $16.00. Today I went to Academy sports and they want $18.00 for the same reel. Get the picture? Doe,ant make me feel good. read more

very bad customer service, I bought a bike and went there 3 times try to pick up the bike, the bike is not ready as promised. the store manager has very bad attitude, even without any apology. read more