Updated review, but same great experience at Sports Basement! I went with my son to purchase a new bicycle and had a great experience. We went not completely sure which bike we wanted or the best fit. The staff working was very informative and spent a lot of time explaining options and tradeoffs. I appreciate they didn't just push us to the most expensive options. Rather, they took the time to understand his preferences and use for the bike and then made a few recommendations. They were very patient the entire time, letting him test ride multiple bikes until he found the perfect one. We had such a great experience that we went back to purchase a second bike later that evening! read more

I came in tonight looking for some shoes to replace a pair of uncomfortable Jordans. I was really happy with the selection of shoes but also I was thrilled with the friendly staff. Lula (hope I got that right) gave me a high five for putting a jacket back on the hanger. I'd been having a not so great day and it was a really spontaneous joyful event. Come here for the people and the wonderful sporting goods. I left with a pair of Brooks Ghost 17s and decided to buy the jacket I had hung back up. Couldn't be happier with the surprise 20% off for being a member too. read more

Shoutout to Colton in the bike dept. Very patient and knowledgeable technician. He made a note of a common issue and resolved it for me during the bike setup. 5 stars and more! read more

Sports Basement - Aventon current exp - Sports Wear Near Me - Sunnyvale, California

Love this place. Came in looking for a waterproof jacket and found one pretty quickly and it just happened to be on sale. Yah!! Everything is sorted and well organized and the people that work there are incredibly helpful. read more

I came here around lunchtime to buy some swimming gear. This was the first time I came here, and I was surprised by how many sports items they had. I easily found my swim briefs and some swimmer's shampoo and conditioner. Service was great, the lady immediately helped me unlock the changing room when I pressed the bell. The price was affordable, I'll use my stuff for a while before leaving another review. By the way, I'm definitely coming back whenever I need to buy sporting goods. read more

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Customer service is great here! Extra special shout out to Rich in the shoe department, very knowledgeable and excellent person!

I would like to update my review. I received a call back first thing in the morning and had a follow up conversation with the mechanic. My bike will be ready here today or tomorrow. I do think for the price they are great and I drive out of my way for that along with the customer service they provide, just make sure you have what you need for them so you get your bike back in time. They do care and they do contact their customers as timely as humanly possible. read more

Welcome to the great outdoors! Everything you need from planning your next ski trip, stocking up for soccer season, or your next sports tournament they've got it all and one of the widest selections along with quality items I've ever seen! I volunteered to run the Silicon Valley turkey trot participation pick up booth. I was amazed to see such a wide selection of outdoor equipment and items. I worked alongside many of the regular staffers for the voluntary event, and was delighted to work with such professional, courteous and knowledgeable employees. I will definitely be returning for ski season! read more

Sports Basement - Sports Wear Near Me - Sunnyvale, California

The Sports Basement has been here for years. The original one started in San Francisco. We stopped with some friends, so that was fun. This time of year, they had a lot of snow sport equipment and apparel sales. Also, you can rent equipment and apparel for any sport they offer. The person helping us in the shoe department was polite, friendly, ans helpful. Explaining the differences in shoes and models. read more

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I headed to this location looking for an accessory to enhanced my free style stroke. I bought the paddle (i got the S size) and it fits on my hands! I also add a nose clip and ear plugs too. The good thing in this store, it got everything you needed from biking, skiing gears, tennis... you name it! They got it all wide varieties too. Definitely, heading to this location again. read more

Sports Basement - Main entrance - Sports Wear Near Me - Sunnyvale, California

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Great service - without having to track down an associate! Fairly well stocked (except for wide size shoes, on occasion.) Clean throughout. Ample parking. And become a member, if you're not already. The discount makes it a no-brainer. Not having to look for a sale, and on recently released items where you won't find it on sale, is a time saver. read more

I brought the GF here this week as she has never been in a Sports Basement at all even though we live a few blocks away. To be fair, she is a REI loyalist, so for her to come with me here is a big deal for her. I told her this Sports Basement has been here for years. The original one started in San Francisco, in Mission Bay, I think, but I typically go to the Presidio location to rent bikes to ride over to Marin. Well, we bought some Giants merch and guess what? She became a member! She knows the value of a Sports Basement membership. read more

Really like this location! They have a solid variety of shoes for running, hiking, trail running, and even gym training, way more options than I expected. Also a good selection of athletic accessories like running hats, vests, and lifting gloves. Service was friendly and helpful. Staff was quick to grab different sizes and colors without any hassle. Overall, a great spot if you're looking to gear up for any kind of workout. read more

Everyone here is so welcoming and patient. A huge thank you to Justin C--he stayed past his shift to help us and never lost his patience. We really appreciate the amazing service! read more

These guys are AMAZING! Michael in the Ski and Snowboard section is the man! I was really desperate to get my skis prepped and ready for the weekend, and was striking out all over town before finding Sports Basement and having my prayers answered. They got me in and taken care of and had the skis in really excellent condition, I was so thankful in the moment there and also in general because NOW I KNOW WHERE TO ALWAYS GO FOR ANYTHING AND EVERYTHING SPORTS RELATED :). read more

I had an excellent first impression. This was a Saturday morning when the store was empty. My kiddos happily tried on gear for rentals & picked out purchases. An associate kindly assisted me with selecting snow boots. I wish I had taken her name to give her kudos. After our trial run, I placed an online order for rentals the following weekend. That was an unpleasant experience. I attempted to check in and was stuck in an endless loop for skis/boards. I gave, collected the kiddos snow boots & one snow pant. At check out, the associate was upset that I had picked up my own gear stating it had already been selected for me. I am unsure how I would have known that? There were only bibs available and I wanted to check in for pants. She presented her own opinions about how bibs keep out snow and wouldn't acknowledge my reasoning for wanting pants. Why bother placing an advance order if what you want is going to be given away? I had a few questions which she wasn't interested in answering and dismissed in order to move on to the next person in line. I understand it's busy. However, a present conversation would have been appreciated. When I tried to leave, she yelled at me that I was going the wrong direction. Again, how am I supposed to know? Terrible rental experience even tho the gear was excellent and affordable. I returned my gear to the Campbell location and will consider that location over Sunnyvale due to the above poor customer service :/ read more

I came in looking for new snowboard bindings after my previous one broke over the weekend. I had a trip the following weekend so needed one pretty quickly. Justin from the snowboard department asked me what bindings I was looking for and I mentioned my previous one just broke. He asked me a few more questions about it, popped in the back, came back out with some parts and said he could fix my old one up for me. What a lifesaver! The new bindings I wanted were all sold out everywhere so Justin saved me a ton of stress, time, and money. Will definitely be back for snowboard tune ups read more

I arrived when the store was open quick service. However, do you research on the prices? Labor costs are high

I was being assisted at checkout and my cashier was great, however what appeared to be a supervisor- older gentleman with grey hair, was being pretty rude to his employee. I love sports basement but the entitlement reeking from this dude was insane. Learn how to treat your workers with respect, no wonder they seem down. read more

I have not done any shopping but the staff is always eager to help. I stop by once a year to pick up my pick up my turkey trot race shirt.

Solid parking lot used for ski bus patrons. Got there pretty early and saw others' belongings/ski boots-poles-boards-bags piled up so I figured I was in the correct spot. They left the lights on indoors in the morning at least so it illuminated a small area outside. People running the trips up to the mountains count when you get on but they care a little less if you come back or not as you are an "adult." Very unlike the SB buses carrying students- had to keep track of them and make sure they got home. read more

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I had a problem with my 6-month old roadbike. There is a squeaky sound when I drive the bike. I went to a few bike shops in Cupertino but people are just not interested in working on bikes from others' stores. So I went to Sports Basement. Theo and Eden helped me out on the issue. They diagnosed the bike noise, took the bottom bucket apart, lube it and reassembled the bike. They must be lucky or good or both. The noise went away completely in my next ride and the next. I think the problem is just fixed. The staff there are generally pretty friendly and capable. I will send my bikes back there for service in the future. read more

My favorite go to place for Sports stuff. Great service, good stuff and lots of quality choices. With the membership discount, it's a great way place to shop for quality stuff. Everything I brought from Sports basement is quality - I would not go anywhere other than this place to buy sports equipment. read more

Great store. I have purchased 2 bikes at the Sunnyvale store. Over the years have had them serviced and repaired - great service , knowledgeable staff and very honest at the bicycle department. Have also purchased ski clothes and miscellaneous clothing. They have great sales and offer top of the line merchandise and clothing, shoes etc. Love Sports Basement. read more

After my previous review, Phil from Sports Basement called us for a very productive conversation. He listened to our concerns and addressed all of them. Last Saturday, we took the bus again to Sierra and it was a great experience. The bus left on time, the bus was clean and working properly. The driver was quiet but did a fantastic job. There were no issues or concerns about him not able to control the bus. The host (Justin) was friendly and energetic. He did his job with a good attitude. He was there on time (actually the first person to the bus), kept everything on time and gave us all of the needed information. I give Sports Basement all due credit to fixing the issues on this trip. I look forward to using this service next year. read more

I love coming here. They always have great stuff and the staff if so helpful. I also appreciate that they let community groups use their room in the back for free. They care about the community! read more

This store has great selection and a small but helpful used gear sale section in the back. Today I went in and got the most amazing costumer service from Julie! I had a mix of returns and she patiently checked a variety of ways to look up records so I could make my returns. As I was leaving, I asked if there was somewhere to fill my water bottle and she generously offered to have a coworker fill it (since she couldn't leave the checkout unattended). It was the kindest thing and made my day! read more

Thomas was beyond helpful with my ski boots today! I can't believe how thorough he was with figuring out my proper sizing. He went through every single detail on what to look for in a ski boot and how it should feel. The last time I was fitted by someone else, it was a crowded day and took a mere 20 minutes, just so we could be out of the line and out of the store. Turns out, the sizing was completely off! But, today Thomas spent a solid 2 hours helping me out with the best boots for my size (trust me each minute is so valuable). He explained each part of the process with such detail that my husband and I left super impressed! (My husband had a fitting a few weeks ago from another facility and had the best time and said that his experience was almost identical to the service Thomas delivered for me!) Can't wait for the season to begin and wear these new boots! If you're looking for information on Skis and boot fitting, definitely ask for Thomas! read more

I went to the store at Sunnyvale on June 6 at noon. I decided to purchase a Prelove ski board. The mark price is $388. I brought it to the front to pay. A young lady whose name Kayla was there. I talked to her and ask her for some discount. I show her the web page of EVO on my phone, told her that the same model (Brand New) is on sale right now. Kayla counter offer me $300 for the Prelove one. I accepted the offer and paid, got the receipt. then I ask her to keep it inside until I come to pick up later In the afternoon by the time around 5pm, I came to the store again with my son, daughter and my mom. I show the receipt to the staff, A young man whose names Jeff came out from the office and talk to me He told me that I pay the wrong price. He refused to give me back the ski board but provided me two options, either I pay more or cancel the deal then refund me. I told Jeff that is not right. I told him that because I have already paid for the merchandise. Your company took my payment and the ski board is belone to me lawfully. You can not cancel the deal without I agree. I want to take the ski board back with me Jeff still refused to do so. He said I pay the wrong price because I kept ask for the discount in the morning. I also put pressure on the staff, the young lady Kayla. That is why she would sell me the ski board with a lower price I think customer ask for discount is very common if they feel the merchandise is priced too high. It is not a wrong thing to do. Of couruse, business also can decline it. There is nothing about right or wrong. And the most ridiculous thing is Jeff said that I put pressure on Kayla, make her sell me the ski board with a lower price. Kayla is an aldult who works for a retail store, not a 8 years girl. If Jeff and Kayla think customer ask for discount are painful amd harmful to them. Then I think these two guys are disqualified to wrok for the retail business or industry However, I got very angry so that made my voice were going up. Jeff said I was yelling at him, so he asked me to leave the store but still refused to give me back the ski board My 10 years old son was watching. My five years old daughter was watching. My 75 years old mom was wattching. A lot of people are watching. They were waitng in line to pay. They were seeing this happening. I was being kicking out of the store. He prohibited me to get enter into the store even though I am going to purchase two more ski kit. I was being humiliated in front of a lot people by the store manager-- Jeff. I am a normal shopper. Went to the store, paid for the merchandise, transation went through. pick it up later. But my personal belonging was detained unlawfully for a ridiculous reason by the store manager. Also being humiliated in front of the public This matter end it up with the police come and I had my ski board back This is the worst shopping experience I have ever had in my life. I can not believe that Sport Basement hire such a idiot guy and have him to manager the whole store. I am doing noting wrong but being treated in this way. I feel very very bad after this matter. I think Sport Basement should not hire this kinds of disqualified employees. They will harm the customer and the business I am asking an offical apologize here from Sport Basement and Jeff, the store manager of Sunnyvale Follow up And the day after this review was posted, the Store Manager Jeff have one of his employee called me and explain to me what I was doing wrong , like asking for the discount multiple times.......... what? Customer ask for discount is wrong... hahahaha.... discussed the problem in the store very loudly , yelled at the store manager.... etc. What? The store is detaining the customer's personal belongings and property, but you don't allow customer get angry? the young man keeps saying that the store has the authority to cancel the deal, because the merchandise still inside of the store. What? The moment of the payment go through does not mean the ownership get change? The store still owns the merchandise? When the ownership of the merchandise transfer to the buyer? And the conversation with the young man end with a threaten, the young man told me that if I go to their store again, they will make me arrested read more

Sports Basement - My receipt - Sports Wear Near Me - Sunnyvale, California

Ernie is the bomb!! Or... his name MIGHT have been Eddie. Almost certainly started with an "E"... I sauntered in for my last rounds on deals before purchasing my new snowboard system. Had already settled on what I want, and it's big stuff. I'm not seeing the Burton Step-Ons I want, not seeing the Ion Boots, the Jones Aviator board is only in two off sizes... no shade when it's the end of season, but nothing I can use. Then I talk to Possibly Ernie, and 20 mins of snowboard geeking and really helpful advice later, not only are all three on the way in my size from other stores, but they're doing so at insane discounts. I text my friend about it and he gets in on it too. I ended up paying $1090 total after tax for some top of the line stuff that appears to be going for ~$1550 from the manufacturers, including their end-of-season pricing. Literally hugged PE on the way out. I really did try to tip him but he insisted all he wanted was this review so here you are, E. You've made my season. Sorry I couldn't remember your name better . read more

This store has a wide variety of shoe selections and inventory compared to the other location in town. Parking is easily available. This location is even closer to the one I used to go. Staffs are friendly and helpful. I bought two pairs of shoes on sale today and when I checked out, their team member said "I am going to give you a $30 discount for this item." And she took $30 off my purchase just like that!! What a lucky day for me! Early Mother's Day gift? Hahahaha. Definitely scored a deal today! read more

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You can bring in your old shoes to recycle!! Love that they have an easy drop off bin. Parking here is always easy to find which makes the experience better. Staff here have always been really friendly and helpful. I also appreciate that they hire diverse staff. After a long hunt for surf booties at stores between East bay and south bay this was the only place that carries a decent amount of surf booties in December. Renting snow gear here is cheaper I believe than renting in Lake Tahoe! read more

This review is specifically for the Ski Rental champion of basementeer service, Lucas! We went in right after school to get fitted for skis! He was upbeat, seemed genuinely happy help us, and was great with the kids. Sports Basement Sunnyvale is a better place because he works there. Thanks, Lucas!!!!!!! You rock. read more

Sports Basement - Lucas, extraordinary Sports Basement employee, helped my family get fitted for skis! - Sports Wear Near Me - Sunnyvale, California

Great sales staff. The bike service dept could use some cust service skills however. I took my rear bike tire into have the tube replaced (in Sunnyvale) the repair guy told me he didn't have time to do it then (Friday night) so said he would call me the next day which he didn't do, so at 630 I called and it was ready. So I go to the bike dept and the guy there had difficulty understanding I was there to pick up! Kept asking me if I needed a tire repair! :( read more

Plus: a large store with a great selection of merchandise. Minus: Almost everything is at full price, instead of a basement price as implied by the brand. read more

Amazing Service and Staff. Rentals and selection are super smooth and easy to get going. Value is decent for the quality products

a convenient spot for all your physical and outdoorsy activities. parking isn't crazy like the one over by the pruneyard in campbell. they'll have some sales here and if you sign up to be a basementeer you get 10% off for life i've gotten rentals here and it's a pretty easy process (you can reserve online). staff is always willing to help, haven't met one that's been rude or unfriendly here read more

Horrible at returning a shoe I bought from them. Almost 200 and the guy with the glasses black hair looked Mexican. Told me I can just donate them. His excuse was couldn't find my receipt. Wtf. I have a membership there. Than he tells me if im sure I bought it from them. Seriously. Ask if it was from REI. Which I should have. I took my shoes back and return it i a different location in Campbell. Took it like a breeze no problem. This guy at this location is an idiot. Why would I donate my shoes did you want them or something??? Made me question. any ways never again will I be returning at lease to this location. Shoes was nice jus not my size unfortunately had to return elsewhere read more

I went to get new shoes, it is usually very hard for me to find shoes as I am a plantar fasciitis and achilles tendonitis sufferer, one of the guys brought me the perfect pair to try that works for both of my conditions! Very grateful, will definitely be back! read more

I've been going to the Sunnyvale sports basement location for years and today I had an unpleasant experience. I will say that the salesperson was amazing. However, the store manager on the other hand is a different story. I came to the store to buy some snowboarding gear, which I settled with a pair of nice Burton boots. Unfortunately the boots were out of stock at the store and so they had to order them. In addition, the sales person who was helping me told me that the store price matches. So I checked online and saw that they were slightly cheaper on the Burton's website. Well, when I went up to the front to pay for it, that's when the unpleasant experience started. I guess the cashier had the wrong part number when she did a search for the item and stated that they could not price match the boots. However, when I checked on the website of the manufacturer, there was a price difference. Due to this issue, the manager got involved and was very condescending, as if I'm trying to swindle them $40 for a pair of boots that was well over $400. Keep in mind, their salesperson mentioned the price matching policy to me. In any case she did the price match and I still got my boots, but it was just a very eye opening experience. read more