The service was amazing today! Unbelievably we found the last checkout open on a busy holiday…read moreweekend. Matthew was so nice and efficient and even looked up items in the sale flyer. The selections were incredible (too much to choose from actually!). The value was better than i could have imagined! We got mens flannels on sale for $9.98. Even got a womens heated vest on sale $43 off!! Lots of adorable baby gifts too. Such an amazing experience going to Bass Pro!!!

Nice little place, and helps that me and my fam recently came here. First time having jolly…read moreranchers in a while loved it. Passed the bathroom inspection

I guess you can get help in this particular store if your a certain race. I had just purchased a…read morehat at PRO IMAGE where the nice fellow behind the cash register went above and beyond to make sure I was happy with my purchase. I remembered that there was a jacket in HIBBETS AT COLLEGE SQUARE MALL that matched perfectly. The chubby guy that worked there walked past me to a couple of white guys that was "just looking", again walked past me without acknowledging me. I asked him did he not see me? I have no interest in spending money with HIBBETS. ZERO STARS August 27, 2023 @ 2:45pm

Great prices. amazing people with great attitudes, I love going in there & talking with Ma for…read morehours. I like to get skipjack from them & all my fishing supplies.

I love supporting Mom & Pop style, small businesses. The couple who run this bait and tackle store…read moreare kind and funny. I buy my bait here when I go fishing. But since there are no pets stores around these parts I also buy my meal worms and crickets for my leopard gecko, Leo.

Great place with a friendly staff. Lots of choices and a great location on 66. Definitely stop in…read moreand look around it's a very nice place.

This outdoor outfitter is a really nice place in a great location. Lot of different brands…read morePatagonia, Northface, and a bunch of others! Service is excellent too! Prices are about what you'd expect.

There are multiple floors packed with every kind of knife you can imagine …read more... And then there is the Kitchen Collection. Our fifth shopping event today.... Almost too much....

I have been a customer of Smoky Mountain Knife Works since I was approximately 15 years old. I am…read morenow 50, and over the decades I have always considered SMKW one of the premier knife retailers in the country. Unfortunately, this recent experience was one of the worst customer service experiences I have had with any retailer in years. The primary item I wanted from this order was the GiantMouse GMF1P Vox Anso PVD Stonewash. The Knafs Lander 4 was more of an impulse addition afterward. I placed the order Sunday night, and for four days nothing was picked or processed. Then, on Thursday, I was informed that the GiantMouse knife was no longer available because it had apparently been sold off the showroom floor before my order was fulfilled. What makes this especially frustrating is that your representative confirmed the item WAS in stock when I purchased it. Had my order been processed in a timely manner instead of sitting untouched for four days, the knife would likely still have been available to fulfill my order. Instead, my money was held for several days, the item was removed from my order, and I was issued a refund that now may take up to 10 business days to return to me. Meanwhile, the one item I did not particularly want was already shipped before I was even properly contacted about the issue. I also received an email asking me to contact SMKW regarding my order, but by that point there was effectively nothing left to discuss because the refund had already been processed and the partial shipment had already gone out. When I called customer service, I asked why there had been no attempt to offer alternatives or upgrades. I would have gladly paid more to upgrade to a higher-end GiantMouse model or different steel option. Instead of attempting to retain a longtime customer or even upsell another product, I was simply told "there's nothing that can be done." I then asked about canceling the remaining order entirely, and I was told that if I refused the package after delivery, I would then have to wait again for the item to be returned and processed before receiving another refund. In other words, because of delays and inventory handling problems on your end, my money could effectively be tied up for weeks. That is not acceptable customer service. What concerns me most is that this no longer feels like an isolated incident. After this experience, I reviewed recent customer feedback online and found many similar complaints repeating the same themes: Excellent selection Poor communication Slow fulfillment Weak customer service Little concern for longtime customers SMKW may be the largest knife store in the world, but customer loyalty is not maintained by inventory size alone. It is maintained by how customers are treated when problems occur. I strongly suggest your company reevaluate its order fulfillment and customer service procedures, especially during large sales events. Selling inventory that is not actually secured for online customers, delaying fulfillment for days, and then holding customer funds while offering no meaningful resolution creates a very poor experience. I sincerely hope this feedback reaches management, because many longtime customers like myself do notice the difference between the SMKW of years ago and the current operation.

Really nice and helpful staff. They renovated the building and that just shows you how well…read morereceived they have been. They have some really good food. They make the burgers from fresh beef and they grille everything in front of you. The woman who makes the cookies and deserts they have is such a sweet lady and loves to hear how much I enjoy her cooking! We eat out here and there less than most, more than some, and we find ourselves often ordering from Kenny's. The Monster Burger has bacon and pulled pork, it is my new favorite. We enjoy most of their menu, but also like the salads. Good price, quality, and portions.

The Reuben I order for lunch because it's the best in town. All new building is evidence of local…read morepopularity