amazing is the word, kerry jacek is the best!!! i have not filed a claim in more than 25 years,…read morein a world of ai and computerized menus......it so is refreshing to still be able to speak with a live person...and that person was kerry jacek!! huge shout out to caliber collison in brentwood for repairing my car, the delivering it to me (i had scheduling issues) and returning my rental car. total gold star service!!!! i am a new customer to state farm and from now on a loyal customer.

Kerry is excellent and very helpful. Mr. Drake, on the other hand, does not have your back as an…read moreagent in helping to support a claim. He lied directly to me about my recent claim and about supporting me in speaking to the adjuster. I talked to the adjuster after a call with Mr. Drake, and the adjuster stated, "Who is Jimmy Drake?" he never spoke to him. If you look at the State Farm site that has Mr. Drake's office pictured, the rating is a 3.7, not a 4.9. Do your homework before you choose State Farm, and especially Jimmy Drake's office

Best State Farm office in TN ! Amber and Jessica always willing to help with any questions and…read morequickly follow through with answers in a timely manner and always professional !

About two weeks ago I called State Farm in an absolute panic when we realized our Home Insurance…read morehad doubled to $1500 a month! No prior notification and at Christmas! There was an angel named Braden Willits answering the phone. He immediately took charge and found me Home Insurance and car insurance for three adult drivers in our house, for less than the amount of our raised home insurance! Our budget has completely changed, and we are breathing again! Braden went above and beyond to figure things out for me, answer my questions, listen to my old lady chatter, and making his own calls to other connections to be sure, all the info was correct. We have slept so well in our home the past two nights, knowing that State Farm And Josh Hazeleood insurance, specifically, Braden, has taken care of things for us. We plan to be with them until Jesus calls me home.

Our recent claim process began as a traumatic nightmare with our agent and his office distancing…read morethemselves from us entirely. In our experience, we had never suffered a complete loss on a vehicle so naturally, we sought guidance from our agent, Derek Simmons and office manager, Stephen Scarbrough. Not only were they hands off but also treated us with great disdain during the process. Mr. Scarbrough hung up on me twice when I requested needed documents and phone calls were not returned by Mr. Simmons. As when asked why his office seemed so put off in guiding us through the unexpected, Mr. Scarbrough replied, "We're the sales office, we handle sales. That's our focus.". Then he hung up. At least he was honest. As soon as a claim was in play, the agent/client relationship died as did their customer service skills.

Amazing agent and support team…read more Derek and team provide comfort in knowing they have your best interest in mind, even if it doesn't benefit them. He also invests heavily in Nolensville- and it matters. Highly recommend....you cannot go wrong!

After a poor experience with another agent in town, Heather's team reaffirmed why I've been a State…read moreFarm customer for 15 years now. During the process of switching my coverage, I called the office with a number of questions, and help was always prompt and polite. In particular, Trish worked quickly on my requests and patiently described my new coverage to me. She even called once my new coverage was active to check if I wanted to review it over the phone or by email. Trish, thank you! I'm glad to have found a Nashville agent that I can count on.

Finally, an insurance company that is willing to walk me through the process only providing me with…read morewhat I feel I need and giving me room to grow into their other services. By this time next year, I am hoping to have a job working in my career field, that has good pay and benefits. Part of this includes eventually getting my own place and as a result needing other insurance services besides Auto Insurance. As such I started investigating other insurance providers in hopes of leaving my previous insurer for one I could "grow into". After talking to many friends, and doing some cost research I settled on State Farm as they were highly recommend by many of my friends. I was not disappointed at all. I met with Trish, one several representatives at this office, and she explained all the things State Farm could offer me for Auto Insurance, helping me create a custom plan that fit my needs. She also explained several of State Farms other services, some of which I will get at a later date. In the end one of the things that really sold me on State Farm, is that unlike my previous insurance provider, they are more than just a website, they are real, live, people who know me by face and name and I can go to any time with any questions or concerns I may have regarding the services they provide me with.

I would like to report a worker there. Kathlene Jordan. She sold me a broken item and when…read moreconfronted about it she blocked me on all accounts and refused to refund me. My child is terribly upset and I am out that money since she has no moral compass. I hope you take into reconsideration who you are hiring. If she does this to me I can't imagine what she is doing to your clients.

Love love love this team! The agents are awesome and Steve is amazing! You can definitely trust him…read moreand his team to take care of you and your family!

Thank you Alice for making my policy transfer so easy and the effort you put into searching the…read morehistory of my policy. I'm with State Farm for over 33 years and tradition of good service is continuing.

The slowest insurance company around. This office is quick to take money and thats about it…read more They very rarely answer the phone and have limited hours. Also, this office can take up to 6 weeks for simple claims. Don't bother paying for extra with this agency. You won't get any service in return. Just a big bill which is a useless piece of paper.

I first learned about Holly and her team from a few trusted contacts. I figured I would try it out…read moreand give them a shot to see what all the fuss was about. WOW...the attention to detail and the caring attentive attitude was awesome. There are so many choices out there for insurance...when you find someone you can trust hold on to them they are priceless.

I stopped doing business with this office, but whenever I called and requested something, no one…read moreever came through. I left messages and calls were not returned. But when they needed something signed and returned, they were on top of it, all the time. When I called and requested something, I always had to leave a voice mail. It was difficult doing business with her because I could never get through or get anything done with proper requests. It was frustrating. I had to leave this office and find an office that returned my phone calls, or sent me paperwork and prices (rental insurance, fire and flood insurance) of things I was interested in. I can't recommend her. Update: I didn't leave State Farm. Got another office to work with.

I definitely recommend this office and Lydia for all your insurance needs. Lydia has been a joy to…read morework with. She's knowledgeable, patient and kind. Thank you Lydia for helping me with my insurance. You truly are the best at what you do.

Scott Bryant is the most caring and knowledgeable insurance professional in the business todayread more