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    Didriks

    4.0 (4 reviews)
    Closed 10:00 am - 6:00 pm

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    8 months ago

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    3 years ago

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    9 years ago

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    Home Trends

    Home Trends

    4.4
    (14 reviews)
    3.3 mi

    Can't wait to visit them for help with our new living space! The showroom is bright and inviting…read more I need furniture, window coverings and closet fittings. I know that you will do a wonderful job!

    A key to business success is setting customer expectations and having good customer communication…read more This business did neither. I called for information on Hunter Douglas shades and had a good talk with a woman here, after which we made an appointment for her and a technical person to come by the house a few days later to discuss details about how the mechanized shades work, and look at colors and fabrics.. About five minutes before the expected arrival that day I had a message saying "we" are running late but "we" expect to be there within 15 minutes. About 30 min later though, the doorbell rang and a man stood there. He did not introduce himself but his shirt was labeled "Hunter Douglas". I asked where the design person was with whom I had spoken and who had sent me that message. He didn't know. He came in and I asked if we should wait for her. He didn't know. No attempt to wear a mask or ask if I preferred he do so, and as he walked into the living room I saw he was wearing dirty tennis shoes as he walked on our Oriental carpet--no attempt on his part to remove or cover them. He was very terse (I could not tell if he was shy or upset about coming alone) but did the measuring. I asked what was going on, as I was expecting a designer to come with color books, fabric etc. He offered he had a color book in his car and could go get it, but I had expected to interact with a designer. He was in and out within five minutes. I called the shop, and another employee explained my contact was with a customer, and then, most oddly, proceded to explain to me what this other customer was asking about and was going to order. I stopped her as I wasn't interested at all in another person's order, said I had had a message that "we" were coming and who was this solo quiet man who turned up without ever giving his name even. I asked for my contact to call me back but was told they close at 2p and she would be leaving (heaven forbid they return a call past 2p apparently). I got the email address and sent off an email saying I found this all very unprofessional. I very well could understand running late with a client, but then why not call to say that and ask if we could re-schedule? But sending out this man alone, an employee who clearly was not at his best when speaking directly with customers and who didn't know what was going on even with his own workmate, was unacceptable. She had my email and phone number, but now five days later still no response. Very unprofessional and apparently don't like being called on it! The whole effect was very disorganized and unprofessional.

    Photos
    Hunter Douglas Architella Duette Alexa fabric
    Hunter Douglas Architella Duette Alexa fabric
    Home Trends
    Home Trends

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    Debsan Decorating Store

    Debsan Decorating Store

    3.8
    (24 reviews)
    5.5 mi

    I've used Debsan for both wallpaper carpet and shades. They always do a fabulous job. selection is…read moregreat ! They discount the wallpaper. I've worked with Sandi many times and she is very knowledgeable and talented. they have my repeat business because I am so happy with them. recommending them to my daughter who just bought a condo.

    Beautiful Flooring. Disapointig customer service experience…read more I recently purchased and installed LVP I purchased from DEBSAN in downtown Natick. The flooring is beautiful but I am disappointed in the way a few of the personal interactions went. 1. I always do my own measurements so I can estimate costs while shopping.. The installer Debsan sent came up with a number that was 70 square feet higher than mine. I had another installer give me a quote and his measurement matched mine almost exactly. If their installer was this careless doing a measurement, what type of job would he do? I went with the second installer. DEBSAM has a strict no refund policy. If I had not done my own measurement, I would have paid for an additional 4 cases of flooring plus extra install costs, since they charge by the sq.Ft. That would have been hundreds of dollars more. 2. The flooring arrived 3 weeks before the project was scheduled to start. When I went to pick it up, I Was told by Valleri that a threshold was missing, but it would be in soon. On the Monday morning of the install, I emailed Valleri to find out about the threshold. I let the installer know we were missing the threshold and he suggested we could use one of the other transition pieces. He showed me what it would look like, I liked it and went with his suggestion. Valleri finally got back to me at the end of the day on Tuesday, after the install was completed by-the-way, and told me the vendor had been waiting for "Clarification" and had not sent the piece. I told her the job was now completed and I no longer needed it and asked for a refund. From her response, it seems either the vendor or Valleri made an error which resulted in me not recieving the piece on time. Since an error was made, I asked for an exception to their no refund policy. Valleri's response, "Sorry. Too late." As of the writing of this review, which is 4 days past the completion of the project, I still do not have the piece they are insisting I pay for. The piece cost $45.00 plus shipping.and the total sale was about $4,200.00. Now that $45.00 is not going to break me, but it felt like a total lack of respect and caring about their customer. You do better price wise at a big box store or online, but I paid a little more because I thought a small business like theirs would go the extra mile for their customer if something came up. That is just about the only thing a small business has gong for it over the cheaer discount stores. I was wrong. You may not get personalized service at the big box stores, but the chain stores and online vendors all allow you to return unopened boxes and unused finishing pieces. The flooring for this project cost 4,200.00. I purchased flooring twice before from them. One project cost 1,800.00 and the other was around 3,000.00. I remember the days when being a loyal repeat customer meant something

    Photos
    Vinyl plank flooring from Ben at Debsan.
    Vinyl plank flooring from Ben at Debsan.
    Debsan Decorating Store
    Debsan has a "rent a quart" program to try out samples

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    Debsan has a "rent a quart" program to try out samples

    Didriks - kitchenandbath - Updated July 2026

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