Always super helpful, particularly the owner. He took the time to walk me around the store and find just the right style of tile that fits my kitchen. Competitively priced. As a contractor we've also used them on multiple occasions on client projects. Highly recommend. read more

I walked in here to find 1 matching white tile for a repair project. I interfaced with two people while I was there, and they were welcoming and very helpful. The showroom is HUGE, varied, and interesting. I came away wishing I were planning a makeover involving tile. If I ever need tile, or inspiration for a project I'll be back! read more

Couldn't be happier with the products and service I received from Tiles Plus More. From help selecting tile for my backsplash to last-minute supplies needed to complete the work, every employee there gets an A+ from me. Everyone was super patient, knowledgeable, helpful, and friendly. read more

My head was swirling walking around the Tiles Plus More in Natick. It's full of so many gorgeous options, but never having designed a bathroom or kitchen, it was hard to know how to get started. And then Abby asked if she could help. She asked me a few questions, listened carefully and was able to quickly zero in on several options I loved and we were off and running. Two bathrooms and a kitchen later, I am so grateful for her unbelievable knowledge of the inventory and materials and her ability to present options that were exactly what I was hoping for! Thank you Abby! read more

My guess is the sales staff is on commission which is fine, but I was charged more than double for something that is available not to far away! If I had more time I would have made the trip, just on principle. Will make a point not to go back. I also agree with some of the other review that the sales staff attitude is not great. read more

Everyone very helpful and friendly there! Julie went above and beyond to help with our project and made it easier!

I recently remodeled a half-bath (complete gut) and worked with Ally (and Darlene) on tile selection and purchase for the floor and walls. I am very happy with the results -- thank you!! TPM has a great selection of product with a very knowledgeable and helpful staff of designers and support crews behind the scenes to make working with them very enjoyable. J read more

Tiles Plus More - Work in progress, new tiled floor and walls. - Flooring Near Me - Natick, Massachusetts

What an amazing place! They really know their stuff. We brought in an old tile we wanted to match. Barbara knew exactly where to look. She came up with several options and was able to explain the pro's and con's of each. We expected we would have to go to many stores and spend many hours trying to find a match. Barbara saved us a lot of time and stress. Phenomenal selection and service. Thank you! read more

A big thank you to Tiles Plus! Selecting tile during our renovation felt overwhelming at times, we were thankful to have landed on Tiles Plus. Working with Shayna was a very positive experience as she helped us with the choosing of our kitchen, bath, mudroom and laundry room tiles. She really listened to what we were looking for and was able to offer suggestions that were a perfect fit. We also got help from Paula when there were some understandable delays due to shipping stressors and ordering during the holiday season. We couldn't be happier with our completed project, everyone was helpful from start to finish! read more

Don't be fooled by the look of the store outside. They have vast selections and great price! I have proof of exceptional and friendly customer service - the picture of the store owner's daughter, Jamie helping us out. Easiest job for me and my wife in picking out tiles for all our 4.5 bathrooms in under 1.5 hours! Could not recommend more if you want expert and excellent service! read more

Tiles Plus More - Great store and most helpful customer service. Vast selections! - Flooring Near Me - Natick, Massachusetts

The place is amazing and offers a wide selection of products. Kyra has been super helpful, knowledgeable and patient with me as I was navigating various options and narrowing down on final choices. When one item delivery date got confirmed a month away, Kyra put together several comparable options that worked very well. Very happy with the experience, thank you! read more

I mistakenly rated this business as a 2 star because I am not used to writing reviews and made a mistake when posting. Tiles plus more is an excellent tile store. They have a great selection of tile and are very customer oriented. I enjoyed working with Scott, Paula and Darlene who all went above and beyond to rectify my order error. I would highly recommend them for your tile needs. Thank you again and my tile looks awesome read more

I've been meaning to write this review for a while. We recently renovated our entire house and needed flooring options for the bathrooms, laundry room and a backsplash for our kitchen. We had an idea of what we wanted but weren't sure what we'd find in our budget. We worked with Justin and within the first visit he'd found exactly the look we were hoping for for each room we needed flooring for. He was spot on in his assessment based on what we described. He also found a backsplash that we absolutely love and had a lot more personality to it than what we originally picked out online prior to going in. This place is intimidating with all their options but Justin was tremendous at being personable, following up and working with us to find the options that we live with and love every day in our house. read more

Amazing service! Was in the shop on a very busy Saturday after stopping at all the big box stores - an overwhelming and exhausting process. Our project is tiny and the choices are just way too many. The store owner found us immediately upon entrance to the store, helped us pick out our choices, threw a discount/deal in and helped load it into our car. Wow! A pleasure doing business with - shop local people! read more

Great selections, Great customer service, Best staff ..... knowledgeable, supportive and moderate price.. Thanks so very much to John Murphy!!! read more

Love love the selection!! Not a fan of the staff attitudes and/or lack a personality and or professionalism . I have been in four times and have witnessed AND have been the recipient of all of this. Standing at the counter waiting for somebody to help me while six people have conversations and not one is helping anybody or acknowledging anybody standing at the counter. A gentleman working on the computer has to say could somebody stop talking and help them please?? Asking somebody to throw out a piece of paper that was attached to my order and getting a look of I can't believe you're asking me to do that. Never said no problem have a good day nothing took it for my hand and whips around frustrated. Or hearing one of the female employees talk about her experience while looking at a couch and couldn't believe the lack of service she received and begins using vulgarity as she explains it to her coworker and her frustrations and I'm standing to her right looking at tile. ‍ Or how about I need to look at grout and you don't ask me my opinion, colors of the room, my thoughts and you proceed to choose it like it's going into your home and you say this is the one(huh). Only on the fourth visit to pick up part of my order did a gentleman actually greet me and made it a pleasant experience. However I did get to hear the others standing around the counter complaining. So perhaps it's just my experience or maybe my expectations are to high, but there's a lot of work to be done in customer service arena n my personal opinion. read more

Scott is a gentleman. Order got messed up and he took care of it. Although there was some unfortunate expectations set because of COVID. Scott took charge and fixed things read more

I have been working with Tiles Plus More for years to fulfill my design project needs. As a designer I can attest that they have hands down the best selection and most knowledgeable staff around. The store is always well stocked and organized and they make finding everything you need to design, source and purchase a breeze. They are fantastic at supporting the needs of both my clients and my business. Great communication and so easy to work with all around. read more

Let me start off by saying that if I could give less than 1 star I would... SURE they have a wide selection of tiles and materials you may need to get a job done, however, in my opinion, even if I have to drive across state lines for my tile I would, because coming back here is not worth it even in the slightest. The day I came in I was overwhelmed by the disorganization of the store which is a complete mess. There are tiles everywhere. The spacing between the rows is minimal and haphazard. I thought about bringing my friend, who has a disability, but there is no way that this place is ADA compliant. I'm shocked they haven't been shut down. I ended up having to use the bathroom, located down a hall of reject tile boards and where they store other trash. Got to the women's and it's appallingly disgusting, worse than some gas station bathrooms that I've been in. I tried to collect myself and kept walking through the rows - eventually around the desk. There's what seems to be a room that the employees use as a drop zone. This is where things started to get even more interesting. There's a middle aged person, dark hair, working there addressed as Jodie? or Jodine? Jolie? (pretty sure she said she's a manager...). Crass. Cleavage - I did not come in here for a show, I came in for tile. Quite frankly yelling instead of talking and came in after I arrived and left before I did. I'm not sure what the exact dynamic is here but that person is bad for business. At this point, I was burnt out and not able to take anymore. This place is a degree away from a zoo which is almost unfair to say about zoo animals. Do NOT spend any money here. read more

The tile selection is very good here since the space is overcrowded with tile samples. The 3 stars is because of the service or the lack of. We were in the store for about 30 minutes browsing and not once were we greeted or acknowledged by an employee. Since everyone seemed to busy to help us we left. We ended up purchasing our tiles elsewhere. Their loss! read more

My wife and I are redoing our master bath and we wanted to tile our shower enclosure and replace the ugly floor tile. First thing you'll notice when you walk in is the incredible tile selection. If there is a tile you need and they don't have it, it doesn't exist! The young woman who helped us could not have been more helpful or patient! If you see a comment that the customer service isn't great you need to realize how busy they are! It's crowed for a reason! We didn't wait but 5 minutes to get help and the store was packed. My wife, who if a Virgo and impossible to please but she was very happy with the tile we picked out. Of course that makes my life easier. I am not a person who does the decorating in our home but I have to say I was very impressed with the tile my wife picked out! We were on a tight construction schedule and Jake kept me informed of the delivery date of our tile. When I told him we need it by a certain date he was great at making sure our order came in! Thank you Jake!! The selection, customer service, friendly atmosphere makes Tile Plus More the place to go! If all of that doesn't convince you, they have a sign on their front door asking you to bring your dog in! That's a good business owner!! read more

Great selection - great prices and GREAT service. The owner, Scott was so helpful.. Walk in and they immediately ask if you need help! Refreshing to be treated like a value customer! read more

Tiles Plus More has helped us with a few projects and always has fantastic customer service. We've worked with Steph on a couple snd love working with her. Their design consultants can help navigating the many options they have and make the process easy. On one of our projects the supplier had a slight issue and Steph and her team went above and beyond to take care of us. Highly recommend them! read more

I could not be happier with Tiles Plus More. It isn't just a large selection - you'd be shocked how deceptively large the showroom is when looking from Route 9 - and the competitive prices. It is the patient, forthright and honest customer service. I wound up at Tiles Plus More after Tile Showcase of Watertown put me in a bind. [You can read that review as well .... It's entertaining how they responded by threatening a lawsuit instead of correcting a long term problem but I digress] Anyhow back to the good guys in the tile business ... I was under a major time crunch. I walked in - stressed beyond belief - they provided options, hassle free take home samples, clear expectations on availability and a few jokes along the way. Here's the thing .... Everyone that needs tile is under some time pressure. It may be urgent or just really soon. But no one buys and hopes to use it within a year. So you need clear communication on arrival dates, availability, delivery, etc. This is as important the quality and price of the tile. I cannot recommend Tiles Plus More in strong enough terms. Everything about going there was a pleasure. read more

I used to install tile for a living. Now I do it for some extra income or help friends. I always come here. I send everyone who asks where I get my tile from here. I have, literally, never heard a complaint. They have the best selection, which I found was very organized, at excellent prices. The sales staff was very helpful (and not pushy when I tell them I want to browse for a while). The one time they didn't have the tile I wanted in stock, I was able to pick it up the next day. read more

Holy selection, Batman! This place looks deceiving from outside. You walk in and instantly get overwhelmed with the selection. Don't bother going at it alone without help. That all said, do go to a bigger store and see some model showers or kitchens and then go to the store like this. Our sales guy Justin was very helpful. After about an hour of looking through hundreds of different tiles just in two colors we had in mind, we ended up taking a pile of tile samples home to see what it looks like in our house with our lighting. Long behold our top choice became the rejected one. Glad he insisted we take all the tile and not feel bad about it. He saved us an expensive mistake. read more

Knowledgable and helpful staff Extensive showroom Easy samples Quick delivery If you've been to other tile stores, you will notice how many brands and lines these guys have. It's a little overwhelming but the staff knows the place and where everything is and can assist you in the decision-making process read more

Tiles plus more is our favorite Tile store. The selection is top notch and they carry a range of price points that would suit any project. As a designers we appreciate the ability to borrow tiles and try them out at our clients homes. The staff is extremely creative and knowledgeable. Details Design Consultants Newton, MA read more

I have to have the plumbing in my house redone and have decided to take the opportunity to upgrade my 2 bathrooms. BARBARA was the initial person who helped me when I was first looking and based on her style and knowledge, I decided to seek her out for guidance. Bathroom one: I went in with absolutely NO idea what to do with one of the bathrooms except I knew I wanted porcelain wood tile (because Barbara had shown this to me previously; I had no idea there was such a thing). After talking about how I wanted the bathroom to 'feel' but not sure how to get that feel, Barbara zoned in on what I was saying and put my 'feel' into a design and it was EXACTLY what I wanted. Ordering the tiles, she took care of all the details and explained the different qualities. I went back to her for the second bathroom and this one I was a little more clear about what I was looking for. With her stellar ability to listen to what the customer is saying and her guidance, we were in and out in under two hours and I am totally psyched about getting my bathrooms redone and how I know they are going to look. One thing is for sure; I could NOT have done this without Barbara's help. You can get tiles at many different places, but you cannot always find someone who knows what they are talking about and can speak to all facets of working with the product. read more

A roof leak prompted the need to renovate my only bathroom (which had been renovated in 2006). I was annoyed, overwhelmed & had a general feeling of dread at the thought of undergoing another renovation. After stops at two tile stores & two home improvement centers, I found my way to Tiles Plus. Julie listened to my predicament. She helped me select a tile that had some of the same features I loved from my last renovation (iridescent glass) while helping me to add depth and warmth. They had a mosaic tile with iridescent glass, varying opaque and transparent glass, marble & metal. The tile offered everything I was looking for. They also had a coordinating marble tile for the floor. In one stop, everything changed & I actually became excited about the project! My tile was competitively priced and arrived very quickly. They had a selection of no drill accessories that worked with the 1x1 mosaic tiles I'd selected. They worked with me to select the right color grout, assisted with selecting the perfect threshold (which they then sealed for me while I waited free of charge), & paint color for the room. Not only were they knowledgeable, customer service oriented and competitively priced, they also went above & beyond when the vanity I'd intended to reuse turned out to also have water damage. I called them in a bit of a panic. The work was in progress at my home & I was in Mexico. My contractor had lost half a day shopping for a vanity & I was missing pool time by shopping online. They referred me to a local cabinet shop. The cabinet shop turned out to be great to work with as well. The project is now near completion & I'm loving the selections. My Tiles Plus experience made all the difference in the world. read more

I went to several tile stores looking for tile for my bathroom renovation before I found tiles plus more. I was astounded at the lack of communication from the others- no calls back even when I was trying to make a purchase! From the minute I stepped foot into tiles plus more everything changed. Sarah was not only helpful, but she " got me" quickly understanding my style. She chose a complimentary tile that has been the tile everyone compliments. We were contacted as soon as it arrived. We needed a few extra due to a change in shower size and it was no problem. Even the two broken ones were replaced quickly without a problem. I have one more bathroom to do and will be headed there again! read more

I had an excellent experience picking out tiles here. We came in on Wednesday, and had tile at our house by Friday!! While we were there, we were able to meet with a designer who asked us questions and listened to what we were looking for to help us choose the tile for us. She was helpful from start to finish. We had originally tried finding tile at another shop down Route 9 and they were not helpful at all in terms of guiding us to the right choice. This was a much better experience, and I would definitely go back in the future!! read more

The good: The selection is huge and intimidating. The salesperson who helped me (Barbara) was extremely helpful and knowledgeable, and she actually listened to what I wanted. In some other tile places, they push you to like what they have in stock, even if you say that it's not really what you want. But Barbara homed in on what was important to me and immediately grabbed some selections she thought I might like. I walked out of there having happily chosen all the tile for my bathroom. And I'm not even a fan of tile, although I recognize that you need it for a bathroom, so that was great. The bad: Their execution leaves much to be desired. The contractor's office called them SEVEN times in one week to talk about delivery, and each time she was told that someone would get back to her because they were so busy. They never called back until I called them and asked (nicely) for them to call her. They ARE busy, but that's an unacceptable way to do business. I am the co-owner of a business and our cardinal rule is that you always get back to a customer immediately. The worst: The contractor sent someone to pick up the tile and he was given someone else's order, which we didn't realize until it was at my house and I knew instantly that it wasn't mine. So the poor kid had to drive all the way back to Tiles Plus to get the right stuff. They had switched orders and given someone else mine. How can you be in this kind of business and not be especially careful to give the right stuff to the right person? Even if the person who assembled the order was someone new (and I don't know whether he was or not), doesn't anyone check? Customers are the people who make your business exist, and if you deal with them ineptly, your business will eventually disappear. read more

Been back several times for additional purchases since the earlier review. Staff knows how to guide folks through the maze of options and provides Options at multiple price points. Yes you can always hunt around for the rick bottom price but the labor portion of the project cost is high enough they we found the upgraded tile worth the incremental investment every time. Scott Aldo stands behind every purchase, including quick turnaround when small additional quantities are needed to finish the project midstream read more

Without doubt, one of the best tile places I have ever used. Great selection - great prices and GREAT service. I've shopped all over New England for customers and I always come back to Tiles Plus More. Lis Bender read more

Large selection of tile, but the store layout is random and confusing. There is no clear sense of organization which makes sifting through the various tiles frustrating and time-consuming. More importantly, the customer service is horrible. I don't want to assume that the employees have issues with minorities, but I'm not sure how else to account for the rude behavior of the associates. We entered on a Friday night and were the ONLY customers in the store. We walked around for 15 minutes and NOT ONE of the five associates ever offered to help us. In fact, no one acknowledged our presence at all. We didn't even get a "hello". We are remodeling our kitchen and bath but will go elsewhere. I refuse to beg for service. In this economy, there are other places that would love my business. As for the response from Scott, you should know I do not work for a competitor. I came in at 7 pm Friday, 10/12 with my husband and two children. You can ask anyone working that night if they remember seeing an African American family in the store. Second, I do not expect associates to pester me, but I do expect a "hello" when I enter the store. After browsing for some time, I don't think it is too much for someone to simply say, "Let me know if there is anything I can help you with." I didn't realize I now have to go to a customer service desk every time I enter a store. If that's the way it works with your store, that's fine. I hardly call three other reviews over the past three years "proof" of your claims of great service. read more

Recently renovated a bathroom. I love the tiles I got from Tiles Plus More, love the people who helped me choose them, and the pricing was very fair. The problem I encountered was that tiles they said were "in stock" were not in stock, necessitating finding the tiles elsewhere, and delaying my project. At the time, I thought the contractor I was working with had dropped the ball. However, I am once again in the middle of a (second) bathroom renovation, and once again, the tiles I was told were "in stock" have mysteriously not materialized. There seems to be a recurring problem of over-promising and under-delivering. Don't know if they have a poor inventory system or if they simply sell the same lot of tiles to multiple customers, but it is very disappointing and extremely inconvenient! read more

Why didn't I start here first? Okay the store is a bit overwhelming. However, the staff is super helpful and will help you hone in on the tile you are seeking. The sales people are super friendly and no pressure. Prices are reasonable and they help you save money. I highly recommend read more

Stephanie , Julie , Jake and Kristina were Phenomenal ! I would like to thank you and the rest of your team for your endless time you have been spending helping me working on my project from day one I walked in the tile Plus store . I was having nightmares over choosing tiles , marbles and accent wall , if I only knew that you guys offer an outstanding customer service as a team , I would not worried the way I did for a months before I've met you . I had no clue about measurements, product I should pick for my steam room and you guys covered all the topics. As a business owners ; my husband and I admires your team's self motivation, all your effort shows how dedicated you are In wanting to achieve the best for your company !! Julie and Stephanie you made my day today with your kindness, honesty and optimism . Although I didn't have enough time and I had to pick up my kids from school , you girls managed to accommodate me ( keeping your positive attitude and your beautiful smiles , with all the pressures time wise ) that left me immensely impressed!! I could not done it with out your help . I also would like to take this opportunity and express my gratitude to your Boss ( I believe his name is Scott / owner ) for running such successful terrific place with the help and support of an ultimate professional team who goes the extra mile to provide us customers with phenomenal customer service ! I also Want to let Jake knows that I really appreciated his honesty , talent and his good sense of humor . The bottom line my husband and I didn't have one bad experience during this process from the receptionists who answers the phone , to the sales team and the people in the back as well . Thank you again you guys went beyond and above my expectations , I will see you tomorrow to finish this transaction . Hind . read more

We recently made over 2 bathrooms and Tiles Plus More was the best place to go. We were very fortunate to talk with Julie when we did our first bathroom - she was extremely helpful figuring out exactly what would work. We ended up with a really cool shower which included river rocks for the base. Guests comment on how awesome the bathroom is. The 2nd bath, Julie spent a lot of time giving us different ideas on laying out the tiles for the floor and shower. The bathroom came out unbelievable. We'll be back when we re-do our kitchen! read more