El Cajon Store, Totally incompetent. Cant even return phone calls. DOL gave specific instructions…read morefor my case and they cant call him back either. Been trying to get hearing aids and help from them since December 16th 2024. I will be headed for a different hearing aid company. The audiologist guy was way nice, just a complete and total failure of following up. I have called numerous times and left messages. I'll take my business elsewhere..

Wonderful service!!!wonderful audiologist! Amazing new hearing aides for my husband!!!! They took…read moreour insurance and had them ready in a week, improved 10x better than ones we had gotten from SONUS!!!!!!

There are many fine places that you can buy hearing aids. The Sonus location at E. Main Street in…read moreEl Cajon is not one of them. The office assistant Evette does not open the store for most days and does not notify 'patients' when repaired items come in. In fact, in my case, she did not return my 8 calls over more than a week. This was the second time with a complete lack of communication. I foolishly gave them another chance, only to be betrayed again. The only reason I was able to make any contact with that branch was when I called the main office and spoke with corporate management, they have a secret number to reach that store, apparently that she will answer. The very helpful Kay from corporate headquarters looked up my file. As it turns out Evette got my date of birth wrong, (good thing they do not dispense drugs) but Kay corrected it and was able to look up my account. They knew for more than a week that my hearing aid was not repairable by Resound, and did not bother telling me in order for me to acquire an alternative for an extremely important Court appearance. Evette is clearly not interested in helping the customer but instead, is interested in figuring out when is her next break and getting out of work without returning any phone calls or emails from alarmed customers that realize they made a grievous mistake in entrusting Evette and Sonus to deal with this essential matter. Again, there are many fine and reliable places to obtain hearing assistance; maybe even other Sonus branches, but if you have a hearing aid need, NEVER entrust the careless and distracted Evette at the Sonus branch at E. Main Street in El Cajon for those needs. Since they do not keep regular business hours, sometimes not opening for days AND they do not return phone calls, dropping a hearing aid off with them for repair just means it is missing in a black hole with no way to contact them as to why it is taking so much longer than they said it would. If I had not called the corporate headquarters, it certainly begs the question, when, if ever, would they have called to let me know that fact that my hearing instrument would not be repaired and needs to be replaced. Clearly, why pay high prices for aggravation; it would be much better to go elsewhere that has competent people that care. High prices and remarkably poor communications and non-existent quality service are all Sonus on E. Main Street in El Cajon, has to offer.

Hopeless service over the couple of years since I had Starkey hearing aids fitted. Lady at the…read morefront desk is unfriendly, bordering on hostile. Last straw was my hearing aids (Starkey, inferior product) fell apart. I called. Front desk lady said my warranty still applicable and I could get a replacement for a $50 copay. When I arrived for my appointment, the story changed completely! They couldn't honor the warranty and I needed to go to the manufacturer!! There was no explanation for the complete reversal of what I had been told....My advice, go to Costco. More professional, bigger range and better products, and they stand by their promises and warranties. AVOID SONUS & STARKEY!!

Their hearing test is a joke. No sound proof booth or AUDIOLOGIST. They place headphones on you…read morein an office. Based on this subpar test they tell you you have MAJOR hearing loss. The hearing aids are so loud they distort sound and you hear your own voice. You go back several times, always a different explanation and always YOUR fault. The worst part is they are the ONLY company Kaiser uses. So I have lost my insurance $2000 and $1200 deductible. I am 89 years old and don't drive. So going back numerous times is very difficult. DON'T go there. Is a scam! I distrust an insurance that has only ONE provider. NEVER had an issue with the company I used to go to for years. Paid out of pocket to get a REAL hearing test by a doctor. Surprise, surprise, my hearing has NOT changed much since my last test a few YEARS ago. They have refused to do anything about this. I live on a modest pension and am isolated from the world without being able to hear. NOT right to pay for equipment the company or Kaiser does NOT stand behind.

I stopped by this morning for my 9am appointment and let me tell you how friendly the staff is and…read morehow clean this facility is! I love the purple everything! The staff is very professional and took the time to ask me why I was coming in and really listen to my concerns. They were patient during testing and went over results with me! I truly felt heard and left feeling better about coming in. I highly recommend to anyone to stop by this location.

The owners are kind, professional and qualified. My only…read moredisappointment is somehow my follow up care never got on the schedule and thus never happened I had never been told to check in every 3 months. When I realized I needed help 4 years had passed and I was informed my hearing aids were past warranty. Now I would need to purchase new ones which I can't afford. I would have gladly complied to come in for those check ups had I known to. I would think that somehow in that time post my purchase that someone would have noticed I had not been serviced. Basically I fell through the cracks. Very disappointed in end result.

Cindy and Lee are great! They are friendly and knowledgeable. The hearing test was more thorough…read moreand complete, versus other offices I've been to. Also, Cindy really listened to my needs to find the right hearing aids. I'm in my 40s and my needs are different from someone older. If you are looking for someone who will partner with you to find the best fit, best ears ahead is the way to go.

This office has gone above and beyond with their service and kindness. With my most recent…read moreappointment I was in another county but specifically made my appointment with this office and drove down. Miracle Ear on Fletcher Parkway. They are awesome. Signed, Lisa Michael

1. Unprofessional bedside manner is terrible at front desk--abrupt individual at desk…read more 2. Company sends out advertising that isn't honored. 3. & excuses are given that locally they don't send out the mailings 4. Apparently they don't want the work. 5. Angeline, audiologist, negative toward customers.

I just visited Superior Ear Works in Santee. Sue Godwin spent over an hour with me upgrading the…read moresoftware on my hearing aids, installed new receivers and showed me how to use the controls for the hearing aids that were provided to me through the V.A.and just did a superb job explaining everything to me. I highly recommend her to anyone with hearing aids. Bill C.

By far one of the most shockingly negative customer services experiences I've witnessed. The way…read morethe owner speaks to her elderly clients is appalling. Frankly the way she speaks to anyone is. Rude, belittling, with zero care nor concern. Having worked in senior healthcare for my career, it was extra sickening to witness and hear such behavior. Please go anywhere else but here.

I received an auditory consultation today with Juli Lung @ Abbott Hearing Aid Center in La Mesa…read more This would be the second time I have done so (the first being last summer). As a point of reference, I have previously worked in the medical field for many years with clinicians in many fields, and have been on both sides of the equation, as both a caregiver and a care recipient. To me, Juli exemplifies what a medical professional should be. She clearly has an in-depth understanding of audiology and easily translates her knowledge to the client. She generously provides sufficient time to ensure the client understands both the nature of the examination and its interpretation as it relates to the client's concerns and needs. On a more personal level, Juli is friendly, caring, and helpful in explaining both the results of the hearing examination as well as her recommendations - including the pros and cons of each - for addressing the client's specific needs. Juli's review included not only the clinical exam and recommendations but also (at my request) any possible hearing aid purchase. Re the latter, Juli carefully explained not only the possible options but also the prices, trial periods, and warranties, as well as the advantages of each. I would add that her assistant, Boyd, was similarly friendly and helpful, explaining the necessary steps to begin the process as well as future interactions as may be needed. If you or a loved one is in need of a clinical consult re apparent hearing loss, I strongly recommend Juli Lung. She is an excellent example of a knowledgeable, yet friendly, caring, and helpful clinician.

The best decision I ever made coming here. After being frustrated with a hearing aid mill where I…read morepurchased my hearing aids (through insurance) even gave me the wrong speakers and didn't even show me how to us the app I went to Abbot. Juli is wonderful, she programmed my aids and took the time to make sure they worked properly and I knew how to use the app. What a difference! I can hear again.