Just had a scope done and I have absolutely NO complaints. I was greeted by very friendly front office. The nurses in prep area were terrific and very pleasant. Nurse anesthesiologist was top notch. I would recommend Digestive Disease Specialists 100! I had prepared myself for a not so good experience reading some previous reviews. My experience was excellent! Thank you Dr Shafi and staff. read more

Dr Shafi was friendly and efficient. Went there for a colonoscopy and all went very well! Would definitely recommend him.

I went here because I was having digestive issues. The doctor gave me a endoscopy. I had requested numerous times to the Dr and the MA and someone on the phone whom i talked to when I moved an apt about having a blood test done. They didn't give me one (which seems like common sense) because it can provide an insight as to how your patient is doing. Well it turns out his diagnosis was wrong. I found out two months later I had been having kidney failure!!! Had he done a blood test it would've have shown I was having organ failure!! Maybe I wouldn't be doing dialysis 3 days a week now!! Dr Mujtaba has no bedside manner at all. The only nice thing I have to say is the support staff at the DI location were nice. read more

Dr. Zimmermman and staff have always been great. They have literally stayed home for vaction to help me with an emergency.

Great staff Great Doctor Just had a colonoscopy and endoscopy. All went well. The Dr was very in tune with me. No problems. read more

Finally had to seek an attorney to fix our problem with this place. The state of NV provides a free consumer advocacy lawyer to seniors. Our attorney was able to rectify the problem and get us a refund due to the negligence on the staff's behalf. Total nightmare and don't recommend this place at all. Staff is inept, doctor never solved the issue we were speaking treatment for and then had a procedure done that was useless. read more

My family has been seeing Dr Shafi a long time and yesterday afternoon and most experiences with the MA Jenny is just consistently getting worse. Something needs to be done. She is super unprofessional, rude, dismissive. Very much does not care about the patient and what they are going through. For a child to watch their parent endure this kind of behavior while going through her treatment is unacceptable. read more

Dr.Mujtaba was very snippy and dismissive. I wasn't called back until an hour and a half after my appointment time. I've been dealing with health issues and currently being seen by multiple specialists . I wanted to rule out any G.I. issues but this doctor is very dismissive on everything I was telling him just wanted to get me to do an endoscopy under anesthesia to check for ulcers and gastritis, which is unrelated to the issues I told him I was having. I could tell he just wanted to rush me out and get onto the next patient .It's important to feel comfortable with the doctor you're seeing so I will be looking for another. Side note: the rest of the staff was very nice read more

Thorough drs office and timely patient care! Had sleep procedure done right next to main office. Definitely recommend read more

Had a great experience for my colonoscopy. Called and had my initial appointment right away and got scheduled the next week for the procedure. Dr. Shafi and his Staff were very friendly and kind. It's nice that the surgery center is connected and right next door. Very convenient. read more

They can't keep appointments straight. They cancel on you and don't care if it was inconvenient. Each time you go in, plan on 2 hours wait. Always!!!! Terrible care, terrible staff. Gloria the manager is the worst!!! That's why the employees suck. They follow her lead!!!! Nothing at all good to say!! read more

I have been a long time patient of DDS. Having digestive issues I've tried to see dr haikel since June. The office has called and canceled, rescheduled me for another month out three times. Looking for a new Dr, suggestions? read more

After meeting with Dr Chafi he said I needed an endoscopy. When speaking with his scheduler I had a very in depth conversation about the fact that I was a a student at time and couldn't afford to eat let alone get an endoscopy. They insisted that I needed it. The scheduler said I would need to pay $600 in order to have the endoscopy. I agreed I could save and pay the $600. I made it very clear to the scheduler I could not afford to pay anything else. I asked multiple times in different ways to make sure I got my point across. They promised I would not have another bill. I saved for a few months and paid to schedule the surgery. A few months later I was receiving a letter that I was in collections for the surgery. They said I owe them another $600 for the surgery. After calling in and explaining the situation they blamed the insurance and insisted I needed to pay. I had no way to pay. They have had me in collections now for over 5 years. I feel take advantage of. I have been lied to by staff. I had nothing wrong and nothing was found in the endoscopy. I was suffering food allergies. read more

Digestive Disease Specialists - If you like secret bills and being lied to by your doctors admin this place is for you and your family. - Gastroenterologist Near Me - Las Vegas, Nevada

I i've been to this office several times and each time has been one of the worst experiences I've ever had in a doctor's office. The office staff is so unfriendly, unhelpful and rather rude. I have always had very long wait times, sometimes over an hour and when asked about the time they have been rather rude. Whenever I call they are not very helpful on the phone. read more

Great experience from start to finish. My husband has been a patient of Dr. Shafi for years. It was time for my Colonoscopy so I decided to become a patient as well. Dr. Shafi was very personable during our consultation and we decided on both an endoscopy and colonoscopy. I was able to get an appt quickly. On the day of my appt, the receptionist was very pleasant and helpful. My wait time was minimal. Everyone who provided treatment was attentive and kind. Everything was explained to me and I had plenty of options to ask questions. My comfort was key from beginning to end. My arrival time was 6:50am and I was back at home a touch after 9:30am. Recommend highly. read more

I am so grateful for this office and for Dr. Shafi!! The staff is friendly and helpful. Dr. Shafi is incredible! He really knows his stuff. My last gastro doctor told me that my only option was expensive, biweekly injections, but Dr. Shafi recommended an inexpensive pill to try first, and it has completely controlled my Crohn's disease. I'm so grateful that he is so informed and helped me to find a medication that is less intrusive and so much better for me. I never wait very long, everyone is kind, and Dr. Shafi is not only well-informed and competent, he is also very compassionate and kind! read more

From the moment you walk in the door and are greeted by the front desk you feel welcomed. Wonderful vibes from the beginning throughout. The staff have amazing bedside manners. The care I received was wonderful, I felt very comfortable. The place was clean. I definitely recommend. read more

Quality care! Love Dr. Shafi, very considerate and empathetic 10/10. Me and my mom go there!

The staff isn't very understanding and compassionate. They make you feel like you are just a number; very quick and monotone. After our discussion with the doctor about what happened during his procedure last time, he was not very happy with his staff. So we will see.... read more

Dr. Haikal is a very kind man. Consult went well and so did the colonoscopy (my first). Everyone at the Desert Inn office was professional and made me feel comfortable. The worst thing was the colonoscopy preparation. The colonoscopy part was easy because it's like you are taking a nap and don't remember a thing! read more

I went to dr Shafi because my internist said that he went there and he was great. So there I go and make an appointment and was told I needed a colonoscopy and an endoscopy. Everything went great with the procedure until I was home. Couldn't poop for 6 days after and tried to call them but they never responded to my phone calls. I took laxatives but they didn't work either. I eventually had a rectal prolapse but they still didn't answer any of my phone calls. Fortunately my daughter in law is a PA and she had to prescribe something for me. Never got any response from them. When I went back for the results of my procedures an few weeks later . the only thing they said was that their phone system doesn't work . I am currently looking for another Gastro but apparently all of them are the same they just don't care or maybe it is becuase I am a women! since men seem to be the only gastros in town. read more

The office staff, nurses and doctors are excellent. I highly recommend this out-patient surgery center

The phone service to schedule wasn't that great, had a little attitude or was impatient with me when having lots of questions to ask. The Colonoscopy prep was awful that I went in my underwear and had to change them up to 5 times same goes for my outside pants to change them up to 3 times; then when it came to procedure day, I was hurting cramping never felt before from other past Colonscopy procedure. Didn't get a call back from a nurse the following day as promised to check up on me. read more

Absolutely AMAZING. This experience is what I would EXPECT from the American healthcare system. Dr. Shafi is phenomenal - he cares about his patients, he is unbelievably kind and it shows in his work. He is passionate. Whether it's a routine appointment or something such as a colonoscopy/endoscopy (both of which I had done today) Dr. Shafi and ALL of his staff are knowledgeable, caring, and they all do their jobs effectively. They are absolutely outstanding. I am shocked by some of the negative reviews of this place. I'm not sure that these people even visited the same location. The experience I had was nothing short of 10/10. The anesthesiologist was funny, friendly, caring, and smart. The nurses were effective, patient, caring, and down-to-earth. We shared quite a few laughs before and after the procedure. The anesthesiologist was sure to check in before the operation just to learn my background and was very thorough and took the time to answer any questions. In a strange way, the experience was enjoyable because of how interactive the staff was. I did not feel alienated, I felt well taken care of and right at home. At no point was I ever uncomfortable and at no point did I ever feel unsafe or even slightly nervous. Generally, I am anxious before a procedure of any kind - the folks at Dr. Shafi's office were all amazing - from check-in all the way to when I was wheeled out of the office (following anesthesia) - it was such a pleasant experience. Wonderful! If any of the staff are reading this - I appreciate all of you guys! I am looking forward to any future visits. Outstanding service and experience, as well as fast. Thank you so much for making it a smooth, anxiety-free visit. Edit: No idea why the location on my review says Honolulu Hawaii, I live in Henderson Nevada, near the office location. read more

Take your business elsewhere. This business is a fraud/scam, I'm still waiting to get a refund after my health insurance company paid them in full for a pointless procedure I shouldn't have had in the first place. *This office initially told me my insurance would not cover the procedure, so I paid day of procedure. A week later my health insurance company told me they paid for it in full. I called this office and their billing department has been the ABSOLUTE WORST I've ever dealt with. Bunch of unprofessional workers who don't know how to talk to customers or have an adult conversation. It's been 4 months as of this review and I have yet to receive my refund. read more

Recent procedures at facility went very well. Dr Haikal and staff were extremely professional, courteous, and kind .

absolutely love this place as they saved my life. dr.shafi is an excellent doctor with the best bedside manners ever. i could not be any happier as i had a horrid experience last year at another doctors office at saint rose hospital.i love the fact that. they have their surgery. center built in right next door which is very very convenient and this makes this office stand out way above all the rest in the las vegas / henderson area. the office staff in the surgery center ms. krystal is a gem and she does a great job keeping everything in order for your procedure to take place. for pre op i dealt with ms.danielle who is also very nice and does a great job getting you ready for your procedure . and last but not in any way the least would be ms.abby my angel with her beautiful smile and eyes with her pretty glasses that bit me with the florence nightingale bug with her amazingly loving way of bringing you back from the procedure and getting you ready to go home with her one of a kind post op care and kindness. also thank you ms. bethany for the follow up call the next day . i just got to say wow may god bless everyone in this doctors office read more

Terrible place to go to. Paid for everything morning of my colonsocopy and endoscopy then 5 weeks later get a bill for $235.00. These people are scammers. Beware people read more

Today I am recovering from my first colonoscopy performed by Dr. Shafi. I'm very pleased with the procedure and results. Dr. Shafi was very thorough and professional, also very reassuring. The prep was not much fun, however it is only one day of hell. There was a billing issue but nothing that wasn't straightened out in timely manner. Overall, I would highly recommend this office and the doctor. I found everything ran like a well oiled machine from admitting to procedure and finally the discharge. On a plus, I got good results and am glad to have this behind me. A+++ read more

My doctor suggested I get the dreaded colonoscopy. I was not thrilled as after the first one 10 years ago, I swore it would be my one and only. No fun! I was referred to the DDC & to Dr Mujtaba. He was not a man of many words, but he knows his stuff. He listened to my reservations about the prep fluid and actually prescribed a more tolerable one. The Desert Inn office was available for my schedule to do the procedure. I found the Staff (from the front desk, the prep nurse, to the anesthesiologist) very communicative, kind and warm. Thankful for their professionalism. Hoping that was my last colonoscopy, but if anything else comes up I would definitely want to return to their care. read more

second colonoscopy and they perforated my colon. the quality of care was abysmal knowing I was not completely clean they proceeded blindly and put a hole in my colon. staff is not polite or courteous, treating patients with little to no compassion for there medical experience. in short it's and assembly line operation for attune to manufacturing than medical treatment. suggestion don't go. read more

I have never seen a more and more unprofessional group of people to include the doctor. I saw the front office staff and the office manager if I could give them less than one I would. I can't believe they are medical office. They are not only rude, but they are in apps, and do not do what they have promise to do stay away from these people and that is my opinion read more

WE HIGHLY RECOMMEND THIS DOCTOR Dr. Haikal was kind, attentive and knew what he was doing. He was busy, yet aware every minute of my daughter's care from the moment he realized what she needed. He took great care to get her in for testing, and get her the needed medications. He explained everything thoroughly and we left with results and a plan. My daughter was very nervous about the entire process. Dr. H and his staff were perfect at putting her at ease. The offices are a bit confusing, bcs there are three (I think) and the work and dynamic in each is a bit different. This can make follow up calls tough. But the nurses did reply when we had questions. (A friend of ours went to another doctor in LV for the same tests and his experience was a mess! Disorganized, lost his results, unclear about his care and more. I wish he had gone to Dr. H instead.) read more

Had a procedure months and months ago. My father had cancer so I wanted to make sure I was ok. The problem is there billing department. I hadn't heard from these folks in 12 months. Come to find out I have a $255 bill due that I'm 30 days away from collections. Not one bill arrived from them but they swear bills have been sent out. I came down here to pay in full and they have all of my information correct. They wait 12 months and then threaten collections if it is not paid in full and to tip it off they have heard the same complaints. They believe it's the post office but amazing they call me and get ahold of me! I highly do not recommend this office. Especially if you want your credit threatened! read more

Digestive Disease Specialists - Gastroenterologist Near Me - Las Vegas, Nevada

I have been seeing Dr Haikal for the past 20 years I have nothing but good things to say about his practice. I would continue seeing Dr Haikal but due to insurance changes I had to change. read more

Usually a pretty long wait (30 min+), but I bring a book and I'm fine. Dr. Mujtaba performed my colonoscopy/endoscopy and all went smoothly. He followed up and talked me through what was happening. Said I could come back when I'm 50! I called a nurse and left a message about side effects from a medication and they were quick to switch to a different one. read more

I had a colonoscopy on October 22nd at the E Windmill Digestive Disease Center. The prep the day before was just as horrible as it always is, but the actual procedure went smoothly and efficiently. the nurses at this location are top notch and very professional . Nikki got my IV first stick and I didnt feel it at all. The nurse in recovery was so cheerful and helpful . I want to say her name was Christy. If you have to have a colonoscopy, please consider Dr Shafi if your insurance is accepted there. He is very kind and soft spoken, but speaks very clear English and will answer any questions you have. Considering the type of procedure I had, it was a good experience. read more

After going in for an appointment with my husband and being told that the scheduler would call us the next day to schedule we received no call so I had to call them on Wednesday to talk to someone, the lady I spoke to by the name of Crystal told me the scheduler would call me the same day that day and I never received a call. I called back on Thursday and it was busy that no one answered so I called Friday and who decided to pick up? The scheduler, I tried to explain to her about what was going on and she cut me off asking for my husbands information so she could look it up and schedule, instead of apologizing or saying sorry for the inconvenience, her answer was "I called and left you a message Thursday, which we didn't receive soooooo, yeah. Just unprofessional and rude. Take responsibility that you didn't call like you should have days ago to start the procedure and stop telling me that I have a voicemail when I don't. read more

Stay away unless you absolutely don't care that they leave you messages on your phone stating that their procedures and exams are completely covered by your insurance and then you find out that, um, no, you owe for everything in full. Scam business. You have been warned. read more

I have been having digestive issues and can't seem to find out what the cause is, so I finally decided fo see a gastroenterologist for it. I found Dr. Shafi and I had heard good things about him, so I scheduled an appointment with him last week. He asked me a few questions about what was going on and ultimately told me I should get an endoscopy so he can get a better idea of what's causing my problems. He was really friendly and took the time to ask specifics about my issues and he actually listened to what I was saying. So, I booked an appointment for this upcoming week because I needed time for an authorization to clear with my insurance. No complaints about him at all! The billing department is another story and that seems to be a regular thing judging by the other negative reviews that mention billing. I called in on Wednesday last week to ask if they had an idea of what I would be expected to pay for the procedure and the woman I spoke to told me that someone would call me Thursday or Friday and cover all the details. No worries. I needed to call my insurance company for an unrelated question and decided to ask them if they had an estimate on my bill only to find out the claim got denied because it was coded incorrectly. It ended up getting corrected and approved the next day, which is the day I received a call from the billing department with my breakdown of costs. The first woman I spoke to told me it would be $830 total. When I asked about payment plans, she said I would have to coordinate that with the office manager. She transferred me and I left a voicemail for her. It's Thursday around 11:30am at this point. I didn't hear anything back by Friday, so I called again to ask about payment plan options and the woman I spoke to told me payment plans aren't offered for this procedure and I would have to pay the $830 in full the day of the procedure. I let her know I was already told I could do a payment plan, but she insisted that they are not offered for this procedure. After getting off the phone with her, I called the main office line and spoke to a different woman who told me that, yes, payment plans actually are an option for this procedure. She put me on hold while she worked out the plan. When she picked up the line again she told me I would have to pay about 75% the day of the procedure and could pay the remainder over the following two months and that was the only way she could take payments. After trying to find other options, she assured me that plan was all that was available. I told her that I could not afford to pay 75% of the cost upfront, but she didn't care and just repeated that this was the only way she could set up payments. So, I ended up canceling my appointment and I'm going to be going somewhere else where I can get a payment plan that works for me. The billing department was rude and unwilling to work out a different payment plan. On top of that, there was no consistency to the answers I was receiving about payment options. I do not recommend this place solely because of the billing department and their behavior. There are several other reviews that show negative experiences with billing. Save yourself the headache and find a different place to have your procedures done. read more