I was referred to Dr. Sang Lee by my oncologist and was able to get in quickly for a consultation,…read morewhich I really appreciated. His office staff was pleasant, friendly, and efficient--no nonsense, which made the process smooth. My time with Dr. Lee never felt rushed. He truly listened to me and answered my questions thoughtfully without ever being dismissive. He explained the procedures I would be having in clear detail, making sure I understood everything before I left. Overall, it was a very reassuring and professional experience.

Extremely Disappointing Experience…read more I am extremely disappointed with my experience trying to become a patient at this digestive institute. I was informed that my medical records needed to be transferred so that the physician could review them and determine whether they would take me on as a patient. I spent the entire week trying to follow up, leaving multiple voicemails and attempting to get an update. This is also contradictory to what I was told last week. At that time, I was told that Dr. Stone had availability in September, depending on which office location I selected. Based on that information, I chose to pursue care with Dr. Stone and went through the process of having my records transferred for review. I specifically chose Dr. Stone because I have been in and out of the hospital for the past two years dealing with ongoing digestive issues. I have seen multiple doctors who essentially placed me on PPIs without helping me get to the underlying problem or find meaningful relief. After hearing such wonderful things about Dr. Stone from a friend who spoke very highly of him, I finally felt hopeful that I had found a physician who might actually take the time to help me figure out what is going on. Unfortunately, my experience with the staff has been incredibly discouraging. Today, I finally reached the call center and spoke with Maevin. The interaction was extremely unprofessional and rude. I asked to be transferred to the office or to a manager so that I could address my concerns, but my request was refused. I called back and, once again, reached Maevin, who answered the phone and then hung up on me. After finally reaching someone who allowed me to speak with a call center supervisor, Sophia, I was told that the office is currently at capacity and would not be taking me on as a patient. That was particularly confusing and frustrating given that I had been told just the week before that Dr. Stone had September availability, depending on the office I selected. What makes this even more upsetting is that I was not simply calling to ask for an appointment. I was trying to file a complaint about how I had been treated, and instead of being given the opportunity to speak with someone from the office or management, I was ultimately told that they would not take me on as a patient. I completely understand that medical practices have limited availability and cannot accept every patient. However, I find it extremely concerning that after being given information about availability, transferring my medical records, and spending an entire week trying to follow up, I was left feeling as though I was being denied the opportunity to receive care because of the way this situation was handled by the team. After two years of struggling to find answers and relief, I was genuinely hopeful about seeing Dr. Stone. It is incredibly disheartening to feel like that opportunity was taken away because of an experience with the office staff and call center. Patients who are already dealing with ongoing health problems should not have to fight this hard simply to get an answer or be treated with basic professionalism and respect. I sincerely hope the institute reviews how its call center and staff handle patients, communication, and complaints. The way this was handled left a very poor first impression and, unfortunately, may have prevented me from receiving care from a physician I had specifically sought out because I believed he could help me.

I am a retired Respiratory Therapist of 40 years and have worked with many doctors in my career. I…read morefound Dr Zhang was one of the best I've had the privilege to retain, and know on a professional level. He to was very efficient, personable, and did an excellent job on my backside. He made me feel very comfortable prior to and after surgery. I have never had a physician other than a close friend request me to text or call his personal cell phone if and when I had any questions concerning my pre op or post op procedure. I would highly recommend him to anyone who might need his services. Thank you Dr Zhang for making this very uncomfortable surgery a very successful and not so uncomfortable. John King

Dr Zhang is a great GI physician. Knowledgeable. Addressed…read moremy concerns. Great bedside manners Excellent clinician during the procedure. Truly cares about his patients. Office was clean. Modern. Great front staff members. Cheyenne was fantastic. Coordinate all the appointments.

I'm always happy to see him. His colonoscopies give me peace of mind especially after removing…read morethose nasty polyps which turn out to be benign. He is so pleasant as well as his staff and it's so convenient to have the Surgery Center in the same area,

***WARNING*** Unless you're willing to pay cash or get a 3% charge for using your credit card, DO…read moreNOT come here. You can Zelle them for payment for services & co-pays, you cannot use your HSA, FSA or Carecredit. I went through the whole process of having to schedule my first consultation with them, 1 month until the first available appointment, filled out multiple forms with all my personal information, all to find out they do not accept FSA. I hope this information helps future patients so they don't have to go through what I did.

I've been going to this office for several years. The office staff is the worst in Las Vegas…read more Talk fast, don't listen, don't care. They are the rudest. They called me to do my 3 year follow up. I explained I had weird insurance and had to call them first. I called them back to confirm pricing, which was provided prior, but I have to pay out of pocket so I wanted to be sure. After my 3rd time calling back, I received 3 different prices and on my third call was told I was now a new patient and had to pay over $35 more for the office visit and higher prices for everything else they already gave me pricing on. I had 2 weeks from the time they called me to schedule my follow up until the time I called back and now I'm a new patient?? The most ridiculous service ever. Dr Gandotra is the best Doctor in Las Vegas and I hate not returning. I am assuming he isn't aware of how terrible his staff is. Such a disgrace to patients who are willing to return to a great Doctor only to be shoved away by disgusting office staff. Clearly, if you don't like your job, then get another one.

Gastro great care office staff good I have been a patient here for 7 years now have only had good…read moreexperience

I find it really convenient that the doctors office and the surgical center are right next door to…read moreeach other at the Digestive Disease Specialists. The doctors visit went extremely well. Making an appointment was easy and there was good communication before coming in. Everyone was nice and professional and the doctor did a great job listening and caring about the issue. The doctor was quick to react as well and offered to do the procedure the next day (although we ended up doing it a week later because of work.) Coming into the surgical center was easy, the person at the check-in desk was extremely nice and was not angry at all that we forgot the required paperwork. It was a bit annoying that they were running very behind. It was over an hour of wait time and apparently there was one patient who just decided to leave. Thankfully, we were early enough that we were only behind about an hour. The staff was apologetic and did give real updates, which I appreciate. The procedure went well and we got the initial images right away. The nurse was so nice and friendly. Can't say I'm looking forward to having to do this biyearly after 50 but at least I know a great place to come to to have it done.

Great staff and Doctor! Husband never had colonoscopy and…read morewas hesitant but Dr put him at ease. Highly recommend! Joy R

Very professional I went for a colon and endoscopy and it was fast quick profesional and figured…read moreout the problem

The office is horrible. Twice i have set up a virtual appointment and they were a no show. When you…read morecall you never get to talk to a person. You leave a message and they respond via text. It took several texts before they called me. This is poor customer service. I hope this gets them to change! People calling like to talk to a person. Also what if your cell is not receiving texts? Very poor!!!!!!

Exceptional Naturopathic doctor. I have been seeing Dr. Carlson for various gastro issues. She…read morelistened, actually listened, which is more than any gastroenterologist has, and put me on a regimen of supplements, based on test results, that have changed my life. My condition has improved dramatically, and she continues to tweak my regimen. Knowledgeable, caring, and personable. I highly recommend her. The office is also terrific.

As a Certified Natural Health Professional of 21 yrs, I needed to find a Functional Medicine ND -…read morefor my own issues that I've been having trouble solving. Fortunately, of the far too few choices in LV [as usual], I chose wisely. Dr. Angela is exactly what I'd hoped to find. She is everything you would want in a Dr., and a person, but so so difficult to find. When you meet for your first appt., the comfort level is already there. You seem like old friends having a chat, but trying to put together an important puzzle. You feel listened to, cared for; with a genuine interest and focus on how to solve what ails you. Dr. Angela is in no hurry, let's you talk freely and possesses that wealth of knowledge that you just know will help you get well asap. I am so relieved that my too often "sketchy" intuition was right on this time. Health is too important to mess up and waste time searching for the proper Health Professional to work with. You all know how hard that is. Health should always be Priority #1. I've done the search and gratefully found a high quality person who practices Natural Medicine. I don't mind saying that my own frustration w/trying and failing to find my own answers delayed my seeking out another qualified individual. My bad. Waiting has also delayed those answers from appearing. I don't feel good about that. I do feel good just knowing I now have a superb Dr. of Natural Medicine on my side who can assist me in achieving the goals I couldn't reach alone. It is my educated opinion and suggestion that your search for a highly qualified ND for you and your family ends right here with Dr. Angela Carlson.

Mi experiencia con el Doctor Cremonini es maravillosa, es un buen medico , atento , preocupado por…read moresus pacientes, su trato es maravilloso , su equipo tambien es maravilloso , les felicito. Excelente.

i Had a horrible experience at this place you would think the paperwork would have asked if you…read morehave a medical condition. None of the paperwork asked that. So I had to automatically ask the lady because I have a heart and blood pressure dropping issue. And I'm talking hr in the 190s And really low blood pressure when I fall asleep this lady goes " well how do you know that? Are you sure about that? This is your first colonoscopy" by the way all I wanted to know is who I would be appointed to to talk about like the anesthesiologist who watches over all of that. but instead, I got judged and questioned about my medical condition, which have never should've happened I cried, and I had to leave so I never got it done because of the rude staff lady in front im never going to this place AGAIN by the way, the office was Hella packed. I was supposed to be there at 9 o'clock. They never even called me back until 12.

Dr.Kwok is an amazing Gastroenterologist. His entire team from front desk, MAs and check out staff…read moreis great. I didn't have to wait and was taken to the back and seen right at my appointment time. I got my procedure scheduled on the day and time of my choice. Everything was explained well. The staff at the surgery center is excellent! My procedure went like a breeze! Communication was great, doctor Kowk came right after and explained all the findings. Next day the office called to check on me.

Dr. Kwok is a terrific diagnostician and skillful doctor who also shows empathy while listening to…read morehis patients. I trust him implicitly.

Smooth initial appointment. The staff was kind and the doctor seemed to be genuine with a calm yet…read moreinformative bedside manner. My time spent there was not very long so there isn't any reason to not come back should my requested ultrasounds need more attention. I was a referred over by my PCP. All the paperwork and insurance handling was seamless. Based on this general visit and other (google) reviews, I'd say give this place a try if you need this type of medical service.

my primary care provider recommended Dr. PK after I had disappointed and highly frustrated results…read morewith specialists who had wasted my time by the "watch and wait" method. at the first consult appointment with Dr. PK, he and I agreed surgery was needed soon. He had his staff schedule surgery within a week. Before leaving the office I was given an appointment time and all the fine details regarding the upcoming procedure. The surgery went great. No complications, no complaints. Following the procedure I came back to Dr. PK for an update. Sadly during this time I had developed another growth near the one he had recently removed. We both discussed a plan to have another surgery to remove the problem. Everything went as smooth and professional as the first time. I highly recommend Dr. PK. He as an amazing bedside manner, professional and a bit of humor at times. I want to send thanks to him and his team.