I was sent to Gastroenterology due to elevated liver enzymes. My family doctor ‍ made the referral…read moreto this clinic. When I was given an appointment I was never told that my appointment was with "Susan," who is apparently Dr. Rusynyk's NP. This really disappointed me because I feel I should have been told who I was going to see. I quickly learned that at THIS clinic, you must submit to an upper endoscopy and a colonoscopy before you are granted the privilege of an office visit with the actual Gastroenterologist. Right away, I let them know this made me uncomfortable. I have a gene for a genetic liver condition and these tests were not part of a work up for this condition that I am familiar with - my son has the worst form of the gene and has the disease. I have cared for him with many gastros over his sixteen years. He has never been scoped- up or down. They scheduled the scopes for me anyway and when they called a week out to "remind" me I canceled them. At this point I shared it was important for me as an individual to meet my physician in a clinical setting where I feel safe before undergoing a procedure at the hospital. I explained that I have PTSD from an active shooter situation at a hospital and was very forthright that I did not want to waste the doctor's time or procedure space by getting panicked right before the procedure because I do not know my doctor. The gals that work reception were very impatient with me. They insisted that they just could not accommodate my needs and it just wasn't done. Finally, they booked me an office visit with the doctor- for over six months away. My scopes however, could have been done with only a two week wait time. ‍ I took that appointment. A couple weeks later I called in and said I was have RUQ pain and asked for advice. I was given an appointment for the next week with Susan the NP. The next day I ended up going to the ER and found out my liver enzymes were up again. The following day, a receptionist from this clinic calls and tells me Susan is unwilling to see me because I won't have the scopes. Even though I've just been to ER. Even though my liver function is not great AGAIN. I'm told my appointment is canceled. Move forward to the week of the canceled appointment: I get a phone call reminder I have to come in to see Susan. I tell them my appoint was canceled. I start to wonder wth is going on over there. They tell me it was never canceled. The receptionist was very rude to me. I feel very confused and unsure if I can trust this clinic at this point. So, I end up changing Gastroenterologists and have to drive over an hour away to see someone else. I feel small accommodations for PTSD and mental health should be routine in medical offices. I started feeling very gaslighted by this office and that is very unprofessional. My expectation to meet my physician in an office setting prior to a procedure is not a lot to ask. Furthermore, if a patient needs an endoscopy and colonoscopy the patient should be told why these tests are needed for their specific case. Not a blanket, "that is what everyone gets. That is how he does it".

Dr.Rusynyk is the most professional, kind and caring Doctor. He took time to go over every worry…read moreand issue I had, explaining every little detail so I understood. He gave me honest answers and had a great personality. I felt at ease and so comfortable to tell him everything. His staff was very sweet and kind. I left there feeling very positive and knew I was getting the best medical help and that his whole office cared. I highly recommend Dr.Rusynyk!