No reviews on Dr - don't feel confident about colonoscopy now…read more They called me once to ask questions for anesthesiologist. I was out of town. Sd Id call back I called back 4xs on my day off. Karen never called me back It's for tomorrow morning I'm assuming? No idea. What time to take pills? What is the address I'm going to? They emailed me instructions for pills but that's it. Why did they not email a time or location? Very frustrating and not sure I will go now. Patients already don't want a colonoscopy but with this terrible lack of communication and no reviews- is this a sign to cancel?! My husband feels VERY uncomfortable how this hasn't been handled. The other part- if you call their office, it goes to Jacksonville. It takes me no less than 20 minutes each time to actually ever get through to the business. This is the most inappropriate ridiculous company I have ever dealt with as far as health issues. I need a direct phone number to call where someone in the actual city can answer not someone in Jacksonville. I work on commission only I don't have time I've spent over an hour just trying to reach them in the past so I give this borderland Grover, Group an F.

Absolutely horrible customer service. My wife is coming to this clinic off a referral at a younger…read moreage and was super anxious about the visit to begin with. Instead of having prescriptions filled at the appropriate time following her initial consult, they said they sent it to the pharmacy, but nothing was ever received by the pharmacist. When asked again to send the prescriptions, they sent 1 of 2 to the pharmacist. It took them until less than a week before the procedure to send only 1 of the 2 necessary prep medications to the pharmacist and, as of the time writing this, we're still having issues getting the other medication less than a day ahead of the procedure. Highly, highly recommend a different clinic if possible.

I had a colonoscopy and endoscopy. People kept coming in nurses and staff quite a bit checking on…read moreme making sure I was OK before the procedure after the procedure. They are considerate and kind and professional.

Professional and caring. Very clean facility and did not wait long. Dr. Lamb actually listened to…read moreme and took the time to talk. Definitely recommend.

Appointment times seem to be a suggestion rather than a serious commitment for procedures.read more

I have to take the time to recommend Dr. David Dozer who has offices in Gulf Breeze Florida and…read morealso in Pensacola, Florida. Dr. Dozer is a specialist in Gastroenterology. I recently had some health issues and made an appointment for a consultation. He is kindest doctor I think I have ever met. His professional bedside manner and his ability to immediately put me at ease made such a huge difference in how I felt. I had a colonoscopy yesterday and having him do the procedure was such a blessing. What a nice man he is! I highly recommend Dr. Dozer. I will tell any of my neighbors and my friends that if they need a doctor who specializes in gastroenterology he is the doctor to see. Thank you Dr.Dozer for your warmth, kindness and professionalism. You are the best!!

They have horrible communication. The front desk peeps are some of the rudest unfriendly workers I…read morehave encountered plus they seem to be clueless. Dr. Shute was good at first but now all he does is refer you for testing(which you will have to call to get results or they will tell you the results are in the portal)

Dr. Klin and his staff have always delivered high quality care to me for over 12 years. He is a…read moreworld class GI doctor and the gulf coast is lucky to have him.

My husband had a 1:15 appointment. Called back to the exam room at 1:30. It is now 2:45 and he…read morestill hasn't been seen by anyone.

With their immediate care center, I was able to make an appointment for about an hour later, the…read moreweight was not bad at all maybe 10 minutes maybe 15 minutes. The medical personnel were great. I went with neck and shoulder pain that had lasted for over three months, the assessment was really fast, the doctor gave me three scripts, they ordered an x-ray for me that same day, and he also gave me two shot shots one of them a steroid shot which completely took my pain away and now I have full mobility. I love this place.

I want to give Tech Cassandra Noble that did my X-Rays 5 stars. She was super nice and made me feel…read morecomfortable when taking my x-rays. She's professional and I would recommend her to anyone. She does her job right.

I recently moved to Santa Rosa Beach, FL and was trying to establish a primary care. I booked an…read moreappointment with nurse practitioner Patton, I believe son of MD. He refused to prescribe my anti-depressants that I proved a history of taking for over 20 years (the same dose over 10 years) and wants me to take 225mg, instead of 300mg, my normal dose. A 75 mg decrease in anti-depressants can cause major symptoms including brain zaps. I am completely disgusted that my health is being risked for unknown reasons. Effexor is a non- controlled substance and with proven history decreasing my dose so abruptly will be determental. I do not recommend their care to anyone.

Twice now I have had mediocre care at best. The front desk team is very welcoming and nice. But the…read morenurse practitioner has zero bedside manner and doesn't seem to understand her job. I would not go back there knowing that she would be who I would see. She is very young and seems to be lacking actual experience.

I called to set up an appointment for pre procedural consultation. Seems the only way to set an…read moreappointment is through the automated voice response system. I don't believe that quality professional health care begins with an impersonal robotic voice. I did ask to speak to a live personal agent, but the phone just rings and rings and rings. This does not speak well for the type of care I expect from healthcare professionals.

I almost didn't come here because of some of the reviews, and I am so glad I didn't listen to them…read more I truly have no idea why anyone would write something negative about this place. From the moment I walked in, I felt completely cared for. I have never been to an endoscopy center that goes above and beyond the way this one does. They put a movie on for me while I was getting my fluids, constantly reassured me, and explained everything in detail multiple times so I felt comfortable and informed. In the procedure room, they even played music for me. When I was scared to go under, they held my hand and gently rubbed my head to comfort me. That meant more to me than I can explain. After the procedure, they hand-fed me a drink, checked on me, and even gave me a hug before I left. I honestly want to cry thinking about how much care and compassion I was shown. Dr. Richard R. Dobhan and his staff are truly amazing. I felt safe, supported, and genuinely cared about the entire time.

When you're on vacation and get a kidney stone, you want to go somewhere where you'll be taken good…read morecare of. Ascension Sacred Heart does just that. My husband drove me to the ER, but I was getting sick so violently I couldn't get out of the care. ER personnel came out to our car with a wheelchair, waiting patiently in the warm sun till the spasms were over. From the moment I was wheeled in, everything was handled calmly and orderly and kindly. It was a weekday morning so it wasn't really busy and I was seen in just a few minutes. I was wheeled back to the ER where the real work began. Now, I'm in pain and there are things that have to be done before they can deal with the pain. I was patient through that. I understand. And what they had to do...take blood, set up an IV, hook me up to monitors, etc was conducted with efficiency and gentle care. Then came the pain meds. One had to be "pushed" through my IV. Having gone to nursing school (but not graduating), pushing a med via an IV is an important skill and my ER had it! She explained all that would happen as the drug entered my body. She kept reinforcing her explanation as the drug began to take effect. I appreciated that! A second pain med had to be administered and by the time I was rolled to get a CT scan, I was feeling much better. The PA in the ER knew exactly what to, popped in frequently to check on me and practically held my hand as the stone passed. The facility was SPOTLESS. All the staff were calm and kind and seemed to really like being in the medical field, helping people. I usually have more questions than the average patient, and each person I came in contact with STOPPED and took time to answer all my questions. You don't want to have a medical emergency when you're on vacation. But I am truly thankful that Ascension Sacred Heart was close by for my needs. Great place. Great people.

Billed me $20,000 for a colonoscopy with no complications. Genuinely, find another place to go if…read morepossible. People and treatment was outstanding and my nurse was an Absolute pleasure in a bad time. But 14k for the "Surgical Procedure" (a colonoscopy) alone is absolutely atrocious and downright sickening. 0 Stars if possible.