This review is for the perfume and makeup counters at this Dillard's locations. I went to get one perfume and came out with it and a wonderful Dios lipstick. I am so sorry I forgot the girls name but she was awesome. Very attentive and informative without being pushy. She got me the fragrance that I wanted and then, kindly, showed me new products and I fell in love with one lipstick so, of course, I had to have it. Dillard's is probably not one of the most famous stores but, I've always been able to find what I need and it's a bit more personable than Macy's or the other big stores we usually visit. read more

Amazing store and staff! The children's department was great with lots of options. The woman working in this department was awesome and super helpful! She takes pride in her job and was very knowledgable about the products and and stock. My only complaint was it was super hot in the store. It felt like an indoor swimming pool! Gross. read more

I went to store with my son to buy a Coach bag. Sadly it was unknown to me that their own staff use the bags for an evening out n then put them back out to be sold. Got home n saw inside bag had glitter and spilled makeup. Now they will not exchange it or admit it was sold that way or even give credit or refund. So now I have inquiry into card to stop payment. Shop at more upscale stores like neimen marcus. They have their bags under locked glass and have employees that have integrity and pride. Never buy anything from this store unless you actually turn it inside out and inspect it aggressively. Sad that the holiday PJs I bought had period residue. Gross. I would love to give this store a negative review. read more

Went into Dillard's at the Galleria Mall during the holiday season. The whole place was hot and reaked of mold. It was disgusting. Couldn't wait to get out of there, which is a shame because I've always like this store. The girl behind the counter told us management said that there's no mold...as she clutched her asthma inhaler. I can't imagine being an employee there and breathing that in all day. read more

This review is about the Galleria Location only.The actual Dillard's store is great but this location smells like mold and mildew.Ido not know if they have had water damage ,but it smells horrible.I feel concern for the employees .I hope they stay healthy.I seriously can smell it from the entrance area.Someone please investigate. read more

I got scammed by the fragrance girl!! I decided to treat myself to a new perfume which as you know involves some work. Fragrance girl (FG) had me try Tory Burch which came with a free atomizer gift. It smelled like bug spray but I said I liked the free gift. I continued to test until I found one I liked ... dolce & gabana .....FG chimed in it comes with a sample of Tom Moss , second runner up...... I said how much she said $108 .....SOLD. I looked at my receipt when I got home and she had charged me for both items .... together totaling $108. PLAYED!!!! Shame on Dillard's for taking advantage of the elderly read more

Oh Dillards, you rub me the wrong way and make me run away Yelping. This store is oldy moldy disgusting as it has deteriorated over the many years since taking over the spot of the Burdines. If you don't have an allergic reaction while in their fitting rooms then consider yourself special, or the silent carrier of dormant spores. Service can be as pleasant as grinding gears, when you can actually find a store associate who hasn't yet met their quota, then you will get assistance, but only if you are lucky will you get a smile too. In the evening hours, the garment clerks are usually hiding out or chatting the hours away. On this past Monday evening, I was approached by a sales troll who informed me that I could only bring in six garments at a time because of theft - which she then informed me was not personal - okay. Then while I was in the fitting room, she did not check on me at all to see if I needed to try another size, etc. Where was she: Busy stocking merchandise? Ringing up a sale? Helping other customers? Nope. I exited the fitting room to return the clothes neatly placed back on their hangers only to find the clerk chatting in a corner on the opposite side of the sales floor with her friends. Her name was Venezia and this she-devil was a five star example of poor customer service and enough to reinforce my instinct to stay away from this dark gloomy retail space and to warn others to do the same. Shoe sales can be a steal and you can't go wrong with cosmetics (hence the one star) but some basic training and management oversight can go a long way. Take note: there is no need to come back here as the Galleria Mall glitters with stores galore! Shop happy my friends. read more

First I want to say I have shopped in several Dillard's department stores over the years, but after this situation, it will be my last. Its unfortunate that after so many good purchases, my first return, I'd never shop there again. About a week ago I bought stunning pink platform heel shoes. In the store they did not hurt and they were roughly $100, so I bought them. The night I planed on wearing them, after I showered and got dressed, I put the shoes on and finished my make-up. Ran around in my house to answer the phone, get a drink, etc. About 20 minutes later I grabbed my purse to leave and thought to myself, I can't wear these shoes they are killing the bottoms of my feet, so I put them back into the box and wore out more comfortable shoes. Several days later, I went into Dillard's, and I might add, I rarely ever return items, decided to take them back and maybe get something else. I went to the shoe department, got greeted by a very nice sales person, she told me the shoe manager is at lunch and will return at 6, no problem, I'll shop. At 6:14, Wilma came back aware I was waiting and told me she was with another customer. She looked at the bottom of the shoes and told me they are not returnable, they have been WORN, shocked and confused I asked for a store manager and Shannon came over explaining to me they are not resalable because they have been worn. She asked for a brand new pair to be brought out to show me, I wanted to make a quick video to post of the 2 shoes to compare as well as my disappointment of management and Shannon immediately told me to make sure she is not in the video or pictures, not sure why. Shannon, then told me that if I did not lower my voice shed have me removed from the store. I'm almost 50, didn't feel I was raising my voice, but again first time I've been told to leave a store I enjoyed shopping in. I saw a few other sales people that know me as well as another customer that asked me to see the shoes, and although I'm not looking for pity, just for the right thing to be done, I felt without a doubt I was being treated extremely unfairly. I did show about 4-5 other people and wished that just 1 would have told me they saw it the way Wilma and Shannon did. Wilma told me that's why you try shoes on before leaving the store. Well Macy's, Zappos, etc, I'm sorry I shopped at Dillard's will never make that mistake again, buyer beware. I might say the reason the girls from cosmetics heard us is because there were NO customers in the store. Also to grab me on my way out to buy some cosmetics and perfume like I always do. Not this time. I'm going to find out how to attach the video to this review, shoppers can judge for themselves. read more

Dillard's - Department Stores Near Me - Fort Lauderdale, Florida

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I have a baby and will never be entering this store again. As soon as you walk in all you smell is mold and as you go up the floors it just gets worse. I have complained about the situation and have even spoken to the managers about it. Went back now and nothing has been done. Guess I'll be shopping somewhere else now. read more

Nice size men's department and pretty reasonable (if you are a true shopper) prices! A variety of labels plus their own plus you will be able to find your size. For friendly service as well as someone who will tell you the truth about fit and if it you, see Alma. read more

Been shopping at this Dillards since I was in Elementary school. Expensive with regular merchandise, but they have real good sales and clearances. The cologne people are kind of clueless and the sales asociates can come off as snobby but deals can be had. read more

Great alternative to Macy's, I went with a particular task at hand and the customer service department staff Zonia & Barbara were so helpful and knowledgable. Great selection of women's clothing and if there is a sale going on you can get some good deals! read more

Visited Clinique counter last week and met with Cara White. She was so charming and helpful. She went to endless trouble to help me choose make-up, and when I had to exchange one item a week later this was no problem. I reckon Clinique are very lucky to have such an outstanding employee. Next time I visit Fort Lauderdale I will be returning to Dillards to meet her again. read more

Terrible service at cosmetic store! They are too pushy to sell and I felt very uncomfortable! What happened to Dillard's? I Won't be back! Please, train your employees!!!! read more

I will never, ever shop at the Ft. Lauderdale fl Dillard's at Galleria, again! First, the mold smell is horrendous and toxic! I went based on an advertisement in the paper for women's winter clothing at 65% off . When I arrived at the store that morning, I could only find 40% off. I asked the sales clerk, I think her name was Tracy, and she said all she currently had was 40% off because the store manager shipped all the 65% off out, the previous day, to the clearance center. I told her to call the manager. She did, he came with a copy of the ad. Why? I already had that! He said the ad is placed months before and is state wide, and he said you'll note that it says at select stores! I said then why run it in the FT. Lauderdale Sun Sentinel? He stammered and couldn't answer my question. Quintin, the store manager was rude and condescending when he spoke to me. Stating I could go to the clearance center for the 65% off. The sales clerk was very pleasant and understanding. The store manager should check the upcoming ad in his local paper before he ships his 65% out to the clearance center! Dillard's, your store manager is an idiot, and you just lost a valuable customer! read more