I put a request on the ford website for a VERY specific Mustang, and there was only one like it in…read moreHouston. Within 5 minutes Ethan replied and within 12 hours we had the car on the way from humble. Transparent deal, great service.

I scheduled a service appointment at McRee Ford more than a week in advance, originally for 8:45…read moreAM. Without calling me, they changed my appointment to 11:45 AM and only sent an email notification. A simple phone call would have been the professional thing to do. When I arrived with my 2026 F-150 that is still under the bumper-to-bumper warranty, I was denied a loaner vehicle and told it wasn't covered because I didn't purchase the truck from their dealership. Having previously worked as a service manager at a dealership, I know that's a poor excuse and not how good customer service is handled. To make matters worse, William Baillie had me retrieve my own VIN information instead of assisting me. The entire interaction felt like he didn't want to get out of his chair or help at all. I also wasn't greeted on the service drive, which is a basic customer service expectation at most dealerships. Overall, this was one of the most disappointing service experiences I've had. I won't be returning and would not recommend McRee Ford's service department based on this experience.

Service was very fast and freidnly, answered all my questions regarding the status of my vehicle,read more

My first interaction with this dealership was recall repairs and oil change maintenance. Went well…read morebut I came back with a stalling issue. 5 repair visits and over $1,200 later my car still has the original issue, the service department has no clue what the problem is, the car has demonstrated the issue while with them but no resolution. Been without my car over a month total, communication between me and the tech seems to be horrible with me having to repeat info and feedback messages are making big assumptions. I honestly don't know what work was done last visit and no explanation IF any repair was attempted. The kicker, my car was returned to me with the rear seat out and stained.

**Very Disappointed With Customer Service**…read more I had an extremely disappointing experience with Clear Lake Honda. I was on the phone with a salesman named Cesar when my phone unexpectedly lost service and the call was disconnected. Shortly afterward, instead of simply calling me back or asking what happened, Cesar texted me saying that I was rude for hanging up on him. I found that response very unprofessional and inappropriate. A salesperson should understand that calls can be accidentally disconnected, especially when there are phone service issues, rather than immediately assuming the customer intentionally hung up. I was seriously considering doing business with this dealership, but the way this situation was handled has definitely changed my impression of the company. Customer service and professionalism matter, and this experience was unacceptable.

This review is about my experience at Honda of Clear Lake dealership. I was there on Monday…read moreNovember 17, 2025. My goal was to check out a deal I found on CARFAX. 2025 Honda CR-V $25,596 and it only has 7256 miles. I normally don't drive 50 miles away from home to see something ordinary. Something tells me this was a great deal. I sent my inquiry on November 12, 2025. Shortly after, the internet manager Siarra responded. On November 15, I received an email telling me the vehicle was still available. On Monday, November 17, I walked into the dealership and asked for Siarra. Instead, I was told that a floor salesperson will be helping me. A helpful car salesman named Erik came to assist me. I went to his desk to check out that car I inquired about. What? It doesn't exist? It can't be sold because I got a confirmation email that morning. He said I should had went to the dealership's website to verify if that car still available. Wait. If it's not available, wouldn't that be Siarra's responsibility to contact me? Why is it suddenly the customer's fault. After talking back and forth about the cars that would meet my criteria and budget, he agreed to show me a HR-V EX-L for $27,433. Basically, there were no SUV's in my price range. Not sure why he even show me this vehicle and not telling me the price before I get off of the car. The HR-V was nice with souped up bells and whistles. Yeah. I would have to pay more for the modern convenience. After I parked the car, he walked to someone in another car to chitchat. I looked around the car to see if this car suits me while waiting for him. I found a few deficiencies. One, HR-V doesn't have assist bar above the car windows. I really need them because sometimes I need to pull myself out of the car. Two, the rear seat was so short. I can't easily get into the seat. Then, I started walking to check out other cars in the lot. Oh, the colors are very limited to black and white. Blue one is the sports model. At that point, I was done. There wasn't any reason to stick around. I went back to the showroom and tell the sales manager bye. I was really disappointed and wasted 3 hours of my time driving to Clear Lake to experience a switch and bait.

I recently purchased a vehicle from this dealership over the July 4 weekend. Normally I do not give…read morea five star ratings to business as it usually requires them to go above and beyond what One would expect. This was actually the case with Clear Lake Autoworld. It's a little things To begin the inventory that they have on the website is the actual inventory that they have on site at the location. Do you know that I did advanced research to determine the exact vehicle that I wanted by range of year's mileage price I knew exactly what I can get and what I should expect. So my review it's pretty comprehensive as it covers everything from the website being easy to navigate, responsiveness of the dealership from when initially contacted, actual information on the website as far as phone number and physical address, and the courtesy provided by the staff there at the dealership. What I found at this dealership is at what they say on the website as what they have. There were some big name brand dealerships that would put bait vehicles on the website and when I called they were so conveniently have just so that vehicle, but then the next day or two that exact vehicle will be back up on their website again You also have the issue of either private sellers or dealers not posting on the website that the title on the vehicle was either salvage or that the mileage was incorrect (off by 30k to 40k miles) of what they posted on the website. All of it just gimmicks to get someone in the door and on the ground so that they can try to sell you something that you don't want. Additionally, you have all these dealerships that do not accept cash offers. Other dealerships wanna try to scam you into the financing to where they make money off you more there than actually selling you the vehicle for cash. Not so at Clear Lake Autoworld, they do have financing available but had no problem excepting the cash offer. As far as pricing goes the price I alternately paid was a fair price. Kelley blue book provides a range of what you should expect to pay for a vehicle and though it wasn't on the lowest Clear Lake Autoworld was not on the high end either. They were right in the middle with spare pricing on the vehicle. The other issue I found very positive is the vehicles being sold at Clear Lake Autoworld are in great condition. I can't tell you how many vehicles I went to go see that had great pictures but when I got there the dealerships or the sellers had laid some cut out carpet over the actual carpet upholstery of the vehicle so that the picture was nice. But of course when you picked up that overlay carpet The vehicles actual carpet was all tore up or the interior just must not in good condition. Just like a selfie Dealers no it's all about the angle. But not so at Clear Lake Autoworld what you saw in the pictures was what you saw when you arrived. They also went above and beyond and made sure that when I was going to pick up my vehicle they did one last check mechanically of the vehicle, insured no engine lights were on I would come on, or wherever even there, plus they did a oil change and filter change and they also ensure that they were new floor mats included. This is a little above and beyond that I'm talking about. As you know when you buy a used vehicle you're expecting to buy a new floor mats anyway. But Clear Lake Autoworld did that for me as a little extra. Not saying that's what I do for everyone but that is my experience with them. As far as dealing with the staff there Shane and Linda were great. Very down to earth people, telling you what they have and doing their best for you. Appreciate their honesty, straightforwardness, and just willingness to be helpful And making the car buying experience as pleasant as possible. So I will definitely when I start looking for a new used vehicle whenever that is next Clear Lake Autoworld will definitely be the first place I stopped to see and check their inventory. Never know what kind of germs you can find there is what I'm thinking.

We were looking for a very nice pre owned Sunday driver and ClearLake Auto World fulfilled our…read moredream with our dream car. The Owner and his staff were very easy to deal with and made sure all my concerns and questions were answered. Very open and honest

Five STAR purchase experience! https://www.roncarterleaguecity.com/…read more Shout out to Ron Carter League City and my amazing salesperson Misa Jelic. Needed a vehicle that didn't require a step ladder LOL and traded my pickup truck in for a different tow vehicle. If you haven't done business with Ron Carter, they don't have ANY dealer addendums....just old school car sales with a SUPER competent Staff. I have included Misa's business card here. Hit him up if you want to buy a Jeep, Dodge, Chrysler. He hooked me up with a tough looking Grand Cherokee and had a driver bring it all the way from Austin to make sure I got EXACTLY what I wanted! Thanks Misa!

I always have a good experience with their parts & service team. This weekend, I bought a new Jeep…read more Typically, buying a car is a difficult task. But, this is the 2nd Jeep I bought from them and both times couldn't have gone better. This weekend I worked with Jay Hernandez. What a great guy! He is very knowledgeable, patient and he really listened to my concerns. He didn't try to sell me something that I wasn't completely comfortable with. John Pak in finance was great too. I highly recommend Ron Carter dealership. I love my new Jeep! Thanks guys!

When the family rides have problems, this place solves them. More than a decade and counting…read more The review; however, is more about the process of waiting. Allow to me to say that Mac Haik makes it less strenuous with its clean, spacious waiting room; really fast Wi-Fi; and ample supply of coffee and water. There are vending machines as well, but since I was here bright and early in the morning, chips were pretty much out of the question. All in all, pretty solid.

In my 15 years of car ownership, I have never experienced such rude and unprofessional behavior. I…read moresimply wanted a quote for the damages on my camry. The collision estimator, Duran Martinez, was completely out of pocket when speaking with me. I did not appreciate the sarcastic attitude and tone, completely unnecessary. As for the General Manager, Mark Renjard. He said that I am not a customer because I have not paid for anything. How am I suppose to do business without getting a quote on the damage to my vehicle? I usually do not post reviews regardless of the experience being good or bad but these conversations were unbelievable. I am posting this as a warning to all that have the misfortune of dealing with these sycophants.