Don't do business with these people without asking a lot of questions first. We signed up a week…read moreago, and I'm still dealing with the fallout from a sales representative who misrepresented important details and omitted key information throughout the process. 1. Equipment Misrepresentation We were told we would receive two outdoor cameras and one Spotlight Pro camera. Instead, we were charged for three Spotlight Pros and three Outdoor Camera Pros. The installers put up the three Spotlight Pros but did not install any of the outdoor cameras listed on the order summary. I don't know many homeowners with a mid-sized house who need six cameras, so this immediately raised concerns. 2. The Equipment Loan Was Not Properly Explained: A credit check isn't unusual these days, and that wasn't the issue. The problem was that the credit check was being run because they were signing us up for a loan to finance the equipment. Had the sales representative been upfront about that, it wouldn't have been a problem. Instead, he presented the credit check as a standard part of the process and told us the equipment cost would be included in our Vivint bill. While technically true, that wasn't the full story. We didn't learn about the loan until after we had already signed the main Vivint paperwork. The equipment payment is financed through a separate company and added to the overall monthly cost that the sales person quotes. 3. Contract Buyout Process Was Oversimplified: He made it sound super easy and like you would not have to do much to get them to buyout your old contract. You have to send in all your cancellation paperwork and it takes time. Which is fine, but I would like to be told that upfront. 4. The Three-Day Review/Cancellation Period Was Never Mentioned: He omitted that we only had 3 days to review our contract and make adjustments if needed this Includes, equipment, cancellation, contract adjustments, etc. 5. Incentivized Reviews: During the process, we were asked to leave a five-star review in exchange for money off our order. After everything that happened, I can see why. If customers are encouraged to leave positive reviews before they've had time to evaluate the service, it creates very little accountability for poor sales practices. 6. Installation Scheduling Was Misrepresented: To receive an additional discount, we were told we simply needed to be flexible with the installation date and time. I specifically asked if that meant installers might come out during a week day whenever an opening became available, and the salesperson said yes. However, as he was leaving our house around 8:00 PM, he casually mentioned that we were next in the queue. An installer arrived around 9:00 PM and worked until approximately 12:30 AM, yet the system still wasn't fully installed. This was on a day where my husband and I both had work the next day. The installation wasn't completed until late Wednesday night. The entire situation left me feeling rushed and misled. I have filed a complaint with the better business bureau against this company. I called Vivint to request that they send a technician out to do an audit of our equipment and what we actually have to make adjustments. They are sending someone out but the damage is done. I don't want to do business with them, but at this time they are not letting me cancel so I am having to work through the mess they created with their dishonest sales practices and lack of transparency.

This company lies so much!!! From the amount you will be charged, from how to cancel, to payments…read more The service isn't even worth the headache! Not to mention if you move service, they will not uninstall the service properly and will try to charge you for new cameras that you voiced that you do not want!!! I wish I would have just hardwired my own cameras.

Fast service and honest people. Set prices. Everything is done within 30 minutes. Unjammed the…read moredoor, change the lock, clean the area. Good jobs guys. Thank you so much.

I recently used B&M Security and Locksmith Company at my house and I couldn't be happier with the…read moreservice! Ben was absolutely fantastic professional, prompt, and extremely knowledgeable. He took the time to explain everything to me and my husband and made sure we felt comfortable with the results. It's clear that B&M Security prioritizes customer satisfaction and quality work. If you're looking for a trustworthy locksmith in Houston, I highly recommend B&M Security and Locksmith. Ask for Ben--he does an amazing job! Five-star service all the way!

Excellent service. Quick and professional for great price. Was able to run hardline internet cable…read morethrough the wall when other companies said it was too difficult. I'll come back to these guys for any security or internet needs.

In our transition to a new security system and provider, the provider's installers refused to…read morereplace several of our existing cameras, because they were "not allowed" to work so high. Posted the project on Yelp, and had several responses. None but MaxTech actually came to visit and do a site survey so they fully understood what needed to be done. MaxTech was not the least expensive, but the only truly responsive and responsible quote. And, having Max here on that visit gave me total confidence that MaxTech would deliver on their promise. And MaxTech *did* deliver, on the day they promised, and for the price quoted: four cameras, running Cat-5e in place of previous powered coax, integrated into our new Vivint-based system.

This company as good as it may be, takes advantage of its customers. Be sure that if you need a…read moreproject done that you completely research what you are trying to do with at least three other companies because this company will take your money even if your project does not require the need of their services, they will not inform you of the other options available to you but will charge you just so they can make a sell. Better Business Bureau material here. They are a con job.

Oh My Word! You guys, this is so good that I can't wait until Best Buy reaches out to me to asking…read morefor a review, I need to do this NOW!!! I went to Best Buy for a compact, lightweight, wireless (capable) Laser Jet Printer to use for mobile services. I turned around and saw this big TV for real cheap (I'm relatively frugal so that says a lot). I did a triple take because I couldn't believe the price, I had to get it. I scheduled the install on line on Best Buy's site which was super easy and convenient. Mike y Israel just left my home and because of the IMPECCABLE service from these gentleman, I'm preparing a to-do list for Xtreme Audio and Video. I f you've read any of my reviews, you KNOWhow important QUALITY Customer Service is to me. Yes, I'm frugal BUT if I am treated with respect, kindness, and respect then you will have a long time patron. Mike and Israel exceeded my expectations!!! Ser amable y respetuoso no cuesta absolutamente NADA!!! Mike e Israel demostraron que si realmente quieres ser amable, considerado y no demostrar racismo, PUEDES hacerlo! Estos caballeros fueron verdaderas bendiciones para mí hoy. Muchísimas gracias If you're in the market for smart devices for your home, Xtreme Audio and Video is the place to go. If you want quality customer service and efficient work at responsible prices, call our friends ay Xtreme Audio and Video. You know what? JUST CHECK OUT XTREME AUDIO AND VIDEO!!!

This is my second time using this business, which says a lot about how good and efficient they are…read more, I've had the pleasure of meeting both of the owners Darren and Devon. They are both knowledgeable and professional, they shared knowledge with me while connecting my home receiver , which is rare nowadays Devon programmed my Xfinity remote for me , which I really appreciated .. I have one more job for them.. and I must share them with the world... good work guys

We used Hargrett Electroincs for installations of new multiple TVs, soundbars and uninstalling our…read morecomplicated and unreliable Savant audio system into something simple. We couldn't be happier with their work, detailed information, cost and customer service. We would recommend this company for your home audio/video needs. They definitely know their business and were nice enough to help us cut costs and not try and oversell us. Thanks Darren and Devin!

Although I did not move forward with the work, I want to highlight how professional and helpful…read moreGomez Netsolutions was throughout the process. They responded promptly to my inquiry, communicated clearly, and arrived as scheduled. They conducted a thorough evaluation, explained their findings in straightforward terms, and provided a reasonable estimate. I appreciated their honesty, technical knowledge, and the fact that there was no pressure--just solid information and helpful guidance. Based on my experience, I would definitely recommend reaching out to them for an estimate. They are a great resource if you are looking for a clear, professional assessment of your electrical needs.

Jorge replaced several cameras for my home. He was very professional and explained exactly what he…read morewould do and how long it would take him to complete the job. The quality of his work is excellent and his pricing was fair for the work preformed.