This bank is going down the tubes fast. Service is lacking and the institution itself I believe is…read moreshady. I'm in the process of moving my accounts out of the bank.

Best td bank ive been to in a while. There very busy but the turnover is so quickly whenever Im in…read morea rush

The Mobil app is excellent. It's easy to navigate. The…read morebranch personnel are very friendly & helpful. The interest rates for savings & CDs just went up to 5%.

From the owner: Citibank delivers a wide array of banking, mortgage, lending and investment services to individuals…read moreand small businesses. We also support the needs of small and large corporations, governments and institutional investors. In the U.S., we have over 700 branches, complemented by ATM's, online banking and mobile and tablet banking.

Nice bank with friendly employees. Checking is free for personal and business accounts which is…read moreunusual since most banks charge service fees for businesses no matter what size. Each month they give away items when you open up an account. I do have a problem accessing my account online which they acknowledged and are in the process of correcting, hopefully!

We have been using this bank for decades, and have benefited from the superior service of bank…read moremanager Peter Katsigiorgis and his staff. They have handled our mortgage, investments. and credit cards in a way that Inspires confidence. Recently, we had a serious data problem with our account, and Peter immediately got to work straightening it out with the home office. I did not have to spend precious minutes proving who I am. Also, investment manager Michael Mott has given us years of helpful attention.

Worst Chase bank. Very poor customer service. Needed to get some papers notarized and we're told…read moreonly up to two pages can be notarized. Then they told us if another customer comes in you have to wait. They would not schedule an appointment. I do have Chase bank accounts not just a random person so not sure what purpose this location serves. This branch is basically an ATM. Manager should go to the East Meadow branch and take some lessons.

This is my third time posting this review, my first and second copy of this review was removed from…read moreGoogle maps. Terrible service at this location!!! Went to exchange my coins for cash. We got into the store at around 4:40 PM, waited on the line and when we got to the representative, they refused to exchange the money due to the vault being closed at 4:45PM. They said that I needed to be there before 4:45 to be able to exchange the coins for cash. This was on a Friday, and considering most people work during Monday-Friday and also usually work during the hours that banks are open, I took off of work early to be able to get to the bank before they closed. I was told that my transaction could not happen, even when I was in the store and on line during the normal business hours, but did not get to a representative until a little before 5PM (I remember it was before 5pm that I got to the representative since she asked me to wait for a minute so she can ask her coworker to close the doors once the clock hit 5PM.) This was very upsetting, especially since there was an employee (the same employee she asked to close the doors at 5PM) who was walking around doing other tasks, and they even helped the person on line BEHIND me on line before I even got to the counter. There were multiple people on line after me as well, so to be told they couldn't help us but were still taking clients is ridiculous. I am definitely going to be closing my account with this company and switching to a new bank due to the carelessness and terrible service I have received at this location. I have a recording of the end of the interaction if anyone from management wants to reach out and see how the interaction was handled.

Was there on 10/24. Silvered hair older looking lady. Snooty as they come. I'm hardly ever here…read morethank god. But what a I'm better than you attitude.

Every experience I've had at this Chase has always been a positive one. I am so grateful for the…read moreentire staff, their thoughtfulness, kindness, and willingness to ALWAYS go the extra mile to help me with what I need.. while also helping me understand what I am doing. While going through a tough time, each employee had come to me to extend condolences, as they all played a part in our family planning over the last year. Words can't express my gratitude.

2nd time I've used this bank for a notary. I know its not a big deal, but being a chase card…read moreholder. It shouldn't take 40 minutes waiting for a notary, when they have 3 notaries working. I understand they have lunch times, but when 1 notary wanted to take another customer that came in after me, and even the customer saying I was there before him and the notary saying that to notarize would take to long was crazy. Everyone knows to notarize paperwork just takes a few minutes just to check the ID, ridiculous. Needless to say I left ( wasted 40 minutes for nothing)

I had a very upsetting experience here late Monday afternoon of 9/15 (in case anyone from this…read morelocation reads this and does anything about it). The ATM was down which was unfortunate, so I went in to withdraw what I needed with one of the employees. As I was speaking to her regarding my transaction, a bald man who was also working there started loudly mocking her, saying that he hates it when he's trying to do his job and she's speaking on the phone next to him at the same time stating numbers. He didn't quit and kept going, talking about her right in front of her (and myself) in the middle of our transaction almost as to get some kind of revenge for how annoyed he is that she answers the phone at the same time he is also working? The entire interaction was so uncomfortable and bizarre. I wanted to say something but as a woman also felt like I didn't want to engage with this angry man. I'm still feeling badly for not sticking up to her over a week later. I have written to TD as well and hope someone does something about the hostile work environment this man is creating.

I have been banking here for a very long time and satisfied with the service, location, staff,…read moreparking area. However, I came today knowing the bank is closed but wanted to use ATM which was not working, so a slight disappointment.

I arrived with an appt. Service by Andrelee was on-point, outstanding; excellent follow-up. BM…read moreEileen did a good job checking in and helped as needed afterward. The level of service was hoped for from a large cap bank like BofA.

Meh. I visit here frequent based on location alone, but can't help but question the rationale for…read morearchaic bank practices, or even physical branches at this point. Most recently, I came in here for three things, and they literally couldn't do anything. Document notarization (which is a simple ID check and stamp of approval) take 15-30 minutes here, and ONLY here, because of "procedures" they allegedly have to follow. Because I didn't have an appointment - which is ridiculous anyway...this is a bank branch, not a doctor's office - I got an earful from the manager for that and was told they were very busy and to "come back later" even though I was literally the only customer in the branch. (Fast forward 20 minutes, I was in and out of the Citibank across the street in less than 3 minutes with the notarization). Next, I wanted to close a Merrill account, something I would have figured the guy at the Merrill desk should be able to do...nope. I had to call another number. While I was in the branch, I was curious about a "foreign transaction fee" on one of my BofA credit cards, but as you probably guessed, they were useless yet again. Finally, when depositing via teller, why is a paper slip with full name, address, city, state, ZIP, and phone number necessary when a card swipe does all that for you (and not to mention, the ATM doesn't request same)? This is part a knock at the holier than thou attitude of the managers that work here, but also part feedback towards bank practices that are long overdue to be modernized. Final thought: if the branch is supposed to be the walk-in friendly, client facing side of the business, equip the staff with the training and tools to, you know, actually do stuff...