Simply the best ...communication, work quality, honesty and service that truly goes above and…read morebeyond. Carter Collision is exemplary in every way!

This was the best experience ever with a body shop. I called on a recommendation and immediately…read morefelt like this was a down-to-earth guy that cared and throughout the process that feeling was maintained. He kept us up to date on the status and was very attentive to any questions we had. My car was ready in record time and it looks amazingly good with no trace of evidence from damage caused by a deer. I hope I never need this type of services again, but if I do there's no hesitation that this will be my choice. I highly recommend this business!

Repeatedly pushed back agreed upon finish date. Estimated time went from 10 days to 3 weeks due to…read moretheir own scheduling errors. Was never updated on car condition and had to call to be informed of setbacks.

From the owner: Classic Collision was established in 1983 in with one single goal: to offer quality service with…read moreintegrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Greenwood, SC is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

STAY FAR AWAY FROM THIS DISASTER DEALERSHIP!!! Primarily the service department, from Sharry and…read moreeveryone at the front desk to Mike the service manager all the way to Mark Roberts the General Manager! Take a read and let me explain why I say this. I bought my 2024 Ford F-250 Lariat in for my 15,000 mile service to them on February 24th, 2025. I previously purchased the Ford ESP program for 7yrs, 100,000 miles, so 20 services done every 5,000 miles. At every 5,000 mile increment there is a list of items that are supposed to be serviced on the vehicle. On February 24th when I bought my truck in, Sharry at the front desk and others and then Mike, the service manager didn't even know what was all supposed to be completed on this service interval. Their computer SHOULD HAVE shown them, but I guess they were looking at the WRONG program. I EVEN TOLD THEM what was supposed to be done, but they simply didn't do it all and didn't complete the service. So I left that day with an incomplete 15,000 mile service. After going home, I pulled up exactly what was supposed to be completed online and made another appointment to go back in and have them COMPLETE the SAME 15,000 mile service. This new date they completed the service was on March 14th. When I went in on March 14th, I even showed them and provided them the exact details that they needed to do and who they needed to call, including the phone number and everything to make sure they got paid correctly and didn't charge me for a 2nd service. THEY FAILED TO DO THAT! And charged me for 2 services! This just shows that they have no idea of their job or what they're supposed to do in regards to Ford ESP's. And who am I? Just a dumb consumer I guess, so why listen to me... I just told them how to do their job twice and they didn't listen either time!! They also charged me for a set of wipers on February 24th that were supposed to be free with this service. After showing them this, they refunded me the fee on March 14th. Time goes by and it wasn't until August, I found out that their service department charged me for TWO separate services (of my 20 prepaid services) for the two different dates, which should have only been one service had they completed it the right way the first time. So I began calling Mike, the service manager to get this fixed. He had no idea how to fix it. I again provided a phone number to the Ford ESP program that he needed to call to have a "charge back" done to reimburse me for that 2nd charged service by mistake. I suppose Mike called them, but got nowhere. I called the Ford ESP myself several times and also got nowhere. That was a very frustrating process as well. So THREE (3) months go by of calling Mike at Ballentine Ford and also calling Ford ESP. I eventually got Mark Roberts, their GM involved, but to be frank, he was useless and never even returned calls as he said he would. I kept making calls to Ford ESP and FINALLY got through to a GREAT customer agent who raised it to her supervisor and fixed this reversal of the service for me on November 12th, THREE MONTHS later. "Funny" thing is, after I fixed the issue, I called Mike to tell him and I suppose he told Mark Roberts and then he had the audacity to call me on November 13th to tell me they got it all fixed for me!! HAHA what a joke! OVERALL, WHAT A HEADACHE this whole process was! From beginning to end, just for a 15,000 mile service! If I could give less than 0 stars I would! STAY AWAY from this place if you're smart. I see some other reviews saying that this place is "Great and only waited 15 minutes for their service". That must be only because the service was not done completely to standard by the book, not in 15 minutes! Sad, sad place this is...

My wife was looking for her first Lincoln and found one she liked for sale at Ballentine Ford. She…read moretraveled the 200 miles to Greenwood from Beaufort to visit our daughter who lives there and met with the salesman Brandon Page. She told me that it was the most pleasant and welcoming experience she had ever had at a car dealership. The salesman did everything he could to make sure she got the deal she wanted, which is a lot more than the dealerships in Beaufort were willing to do. Two days later had an oil change and she noticed a noise from the car after she got it back, so she returned to the dealership. The service department dropped everything they were doing and immediately took her car in to look at it. It took several hours to sort it out, and while she waited, they let her use a car to take our grandchildren to lunch. At the end of the day, they returned her car to her with everything fixed and even gave her complimentary bottle of interior cleaner! Brandon and your service crew are top notch! We will definitely be returning to your dealership when it comes time to purchase again!

If this site would let me choose no star i would. This place is horrible. Had new tahoe with very…read morefew miles on it ( just had first oil change) when they worked on it they made it way worse. Ended up havinh to buy a new car to replace this one went about 3 months going back and forth between safeco insurance co and allen at ballentine body shop they both agree the tahoe had issues but body shop couldnt figure out why parts wouldnt line up they sent it to a Chevy dealer because they ripped apart some wires and couldnt get the car to start or run then asked me to take the tahoe to a different shop and let them tell me what was wrong why pannels were so misaligned the other shop recomened taking everthinh back off car and checking everything to find problem i gave the quote to ballentine and another copy to safeco and they both said they wouldnt do it it would cost too much and they had already spent too much so they wouldnt total the car and wouldnt work on it to make it right never offered to try to help in any way with what equity we were loosing they just wanted us to take the car the way it was but who would want a new car that lights couldnt be aligned and hood couldnt be aligned and fender couldnt be aligned and headlights were broke and eas repeatedy told thats just cosmetic they eont let us replace mind you it easnt broke before the bodyshop started messing with them they were trying to force it all together while something was still bent and broke the lights im sure if they had taken time to find out what else was bent that everything could have been put together and aligned properly i also went to mr ballentine himself and asked him what we could do and he said nothing was wrong with it so i asked him to walk outside with me and look at the car after he looked and i pointed out my issues he cursed me and told me that i needed to just take it like it was so i asked him if they would just buy it and resale it just to see if ee could pay the car off he looked at me and said there was no way he would try to sell it to anyone there was too much wrong with it. My advice to anyone is stay away from ballentine and safeco. This started little over a year ago and neither safeco or ballentine have ever offered to do anything to make this right so i feel its important that people know what happened to me before you let it happen to you