This review should allow zero star ratings, that being said DON'T do business here. First I was lied to about finance options, stating I did not qualify for the special offered but later found out from a neighboring dealership that I did. So now paying finance charges I shouldn't have had to. Then after not receiving my tag for 3 weeks I contacted the dealership and they stated it was still there on the desk and was going to be overnighted and taken care of immediately before my temporary tag expired. Once my temporary tag was expired I tried to email and call the dealership several times always being told the people I needed to speak with were not able to speak with me, including the general manager and they would not respond to my messages or emails. I then had to contact the corporate office to complain. They called the dealership which lied about when they sent in my tag information. Once the complaint was filed then the dealership wanted to get my tag paperwork handled but now that it was a week past the due date the tag office requires a late fee from them which they can't seem to obtain. Now I'm paying for a vehicle with an expired temporary tag sitting in my driveway......again find another dealership read more

I just bought a new Ford Escape from this dealership & I was very impressed! I didn't feel rushed or pressured, the sales rep was friendly, helpful, and very patient with me! They worked hard to get me a great deal and I will definitely do business with them in the future! Great place to buy a vehicle! read more

An update on my experience with Carolina Ford of Belton Honea Path. As you can see in the latest response..Mr. Webb of Carolina Ford of BHP made a sad and pathetic attempt to blame the customer for their poor service. As I said before.. it is probably a good idea to avoid purchasing a vehicle from this dealership. Notice how the 3rd correspondence is totally different than the first two.. went from sincere/apologetic to defensive and laying blame on the customer. 1 - the car was out front NOT being test driven. 2 - I was told I had an appointment to see and drive the car, but when I arrived we were informed that they had "no knowledge" of our appointment 3 - It seems it is my fault that a manger did not speak with me. When common decency and professionalism usually dictates that upper management initiate the contact when a situation such as this arises. 4 - They feel they did everything possible to "insure he had a great experience" Well if driving 200 miles round trip, having an appointment to see and drive the vehicle, and having said vehicle sold out from under me while @ the dealership is what they consider having a "great experience," then I say they exceeded beyond all expectations. From Carolina Ford We are truly sorry you had such a poor experiance with our dealership. We value our customers and strive for excellence. December 31, 2016 at 10:27am Carolina Ford From Carolina Ford Carolina Ford I will be contacting you shortly to discuss your complaint. Thank you. December 31, 2016 at 10:28am Carolina Ford From Carolina Ford Carolina Ford Carolina Ford considers customer service and professionalism to be critical in every aspect of our interaction with customers and businesses alike. In this instance, Mr. Dingler submitted an online inquiry respective to a specific vehicle and established an appointment to view the vehicle. While Mr. Dingler was traveling to the dealership, another customer arrived (slightly before Mr. Dingler), this customer drove by the dealership, observed the vehicle and came into to discuss a test drive. Mr. Dingler actually arrived while the customer was test driving the vehicle. Following the test drive, our walk in customer indicated they indeed wished to purchase the unit. Mr. Dingler was advised of same and was obviously upset the vehicle was sold, but did not request to speak with a Manager and exited the facility. Unfortunately Mr. Dingler did not place a deposit on the vehicle and we are a first come first serve facility. An appointment only confirms that we are expecting the customer at a specific time. Customers with established appointments typically only show for their appointment, roughly 30% of the time. We did not have a commitment from Mr. Dingler for anything more than to "review" the vehicle. Carolina Ford is truly sorry Mr. Dingler is upset and feel we did everything in our power to insure he had a great experience. Carolina Ford is pleased to accept a refundable deposit should a customer wish to guarantee a vehicles availability. read more

Buying my first car from Carolina ford in Honea path, SC was a great experience. All the well experienced and kind staff members combined to give me a stress free car buying experience. Everyone at this dealership works hard for the buyer and makes sure they get what they want, and at a great price too! 10/10 would recommend going here for the purchase of your next vehicle! read more