STAY FAR AWAY FROM THIS DISASTER DEALERSHIP!!! Primarily the service department, from Sharry and everyone at the front desk to Mike the service manager all the way to Mark Roberts the General Manager! Take a read and let me explain why I say this. I bought my 2024 Ford F-250 Lariat in for my 15,000 mile service to them on February 24th, 2025. I previously purchased the Ford ESP program for 7yrs, 100,000 miles, so 20 services done every 5,000 miles. At every 5,000 mile increment there is a list of items that are supposed to be serviced on the vehicle. On February 24th when I bought my truck in, Sharry at the front desk and others and then Mike, the service manager didn't even know what was all supposed to be completed on this service interval. Their computer SHOULD HAVE shown them, but I guess they were looking at the WRONG program. I EVEN TOLD THEM what was supposed to be done, but they simply didn't do it all and didn't complete the service. So I left that day with an incomplete 15,000 mile service. After going home, I pulled up exactly what was supposed to be completed online and made another appointment to go back in and have them COMPLETE the SAME 15,000 mile service. This new date they completed the service was on March 14th. When I went in on March 14th, I even showed them and provided them the exact details that they needed to do and who they needed to call, including the phone number and everything to make sure they got paid correctly and didn't charge me for a 2nd service. THEY FAILED TO DO THAT! And charged me for 2 services! This just shows that they have no idea of their job or what they're supposed to do in regards to Ford ESP's. And who am I? Just a dumb consumer I guess, so why listen to me... I just told them how to do their job twice and they didn't listen either time!! They also charged me for a set of wipers on February 24th that were supposed to be free with this service. After showing them this, they refunded me the fee on March 14th. Time goes by and it wasn't until August, I found out that their service department charged me for TWO separate services (of my 20 prepaid services) for the two different dates, which should have only been one service had they completed it the right way the first time. So I began calling Mike, the service manager to get this fixed. He had no idea how to fix it. I again provided a phone number to the Ford ESP program that he needed to call to have a "charge back" done to reimburse me for that 2nd charged service by mistake. I suppose Mike called them, but got nowhere. I called the Ford ESP myself several times and also got nowhere. That was a very frustrating process as well. So THREE (3) months go by of calling Mike at Ballentine Ford and also calling Ford ESP. I eventually got Mark Roberts, their GM involved, but to be frank, he was useless and never even returned calls as he said he would. I kept making calls to Ford ESP and FINALLY got through to a GREAT customer agent who raised it to her supervisor and fixed this reversal of the service for me on November 12th, THREE MONTHS later. "Funny" thing is, after I fixed the issue, I called Mike to tell him and I suppose he told Mark Roberts and then he had the audacity to call me on November 13th to tell me they got it all fixed for me!! HAHA what a joke! OVERALL, WHAT A HEADACHE this whole process was! From beginning to end, just for a 15,000 mile service! If I could give less than 0 stars I would! STAY AWAY from this place if you're smart. I see some other reviews saying that this place is "Great and only waited 15 minutes for their service". That must be only because the service was not done completely to standard by the book, not in 15 minutes! Sad, sad place this is... read more

My wife was looking for her first Lincoln and found one she liked for sale at Ballentine Ford. She traveled the 200 miles to Greenwood from Beaufort to visit our daughter who lives there and met with the salesman Brandon Page. She told me that it was the most pleasant and welcoming experience she had ever had at a car dealership. The salesman did everything he could to make sure she got the deal she wanted, which is a lot more than the dealerships in Beaufort were willing to do. Two days later had an oil change and she noticed a noise from the car after she got it back, so she returned to the dealership. The service department dropped everything they were doing and immediately took her car in to look at it. It took several hours to sort it out, and while she waited, they let her use a car to take our grandchildren to lunch. At the end of the day, they returned her car to her with everything fixed and even gave her complimentary bottle of interior cleaner! Brandon and your service crew are top notch! We will definitely be returning to your dealership when it comes time to purchase again! read more

Worst service department ever! Rude employees and be prepared for them to consistently find something wrong with your car that just happens to not be covered under warranty. They do not stand behind their work! Stay away if you can! read more

I purchased a new truck from them. They did not tell me anything about the truck. We didn't test drive it or anything. I bought the truck drove it home didn't know it did not have a cd player and the feature where the truck cuts off and on at redlights. I called the next morning and told the guy I did not like the truck he said there was a no return policy. I then asked to speak to Mr. Ballentine the person answering the phone said he was out of town and he would give him a message. I have called 4 times and left messages for Mr. Ballentine to call me and he never has. Also when I was doing the final paper work they tried to raise my interest rate 2 percent and I had to argue with them to get it to where it was supposed to be. This was the first and last time doing business with this place. I am very unhappy with my purchase. Like read more

If I could rate them lower I would!!! I bought my new Lincoln Nautilus from Ballentine Ford/Lincoln dealer in Greenwood S.C.. I purchased ALL the support package that came with it. Including the paint and chip repair. After two years I ended up moving from S.C.. My Lincoln had some paint issues that needed repair. I was told by my local Lincoln dealership that the package the Greenwood had was not a national program and it would not be honored. I contacted "TY" (THREE TIMES) the finance manager who sold me the useless program and tried to get compensated for the BS program they sold me. TY told me he'd look into it and get back with me. He never did. I then called and spoke to the GENERAL MANAGER who also blew me off. These guys do NOT stand by what they sell. I will write the Lincoln management and file an official complaint against them. They are useless and full of crap. RUN don't walk away from them!!! read more

The best place to get the car want. JOHN Gary was very helpful all the way through my car buying process.

We were looking at a more expensive car, but decided to go with the car we got. They had no problems with that and were very helpful and did a great job with everything. We will be seeing them again when it is time to look for another vehicle read more

Loving my Ford Flex A sincere THANK YOU to my Sales Professional, Justin Dougherty, in making the purchase of my 2nd vehicle from Ballentine Ford pleasant and efficient. Also, a special THANKS to the Finance Manager, Craig Williams. Justin is a true professional. He is respectful and helpful through the purchase process. Craig made the Finance portion of the sale simple and easy to understand additional options. My 2015 Ford Flex was my 2nd purchase from Ballentine Ford and team at Ballentine makes the purchase process very accommodating. read more

The Service Department and the Body Shop are fantastic! I always take my car to Ballentine's Service Department and Ricky is so helpful. They even take the extra time to help with applicable rebates. Allen in the body shop fixed me up in no time at all last week, so eager to please. read more