Can't reach a live person by phone....you wait 8 weeks for an appointment...then the office calls…read moreyou about your upcoming procedure scheduled for tomorrow...the procedure was YESTERDAY! OYE!

It's near impossible to get anyone on the phone, both for my initial colonoscopy and then a couple…read moreyears later for the follow up. No one answers. Had to try multiple extensions to just talk to some one. Hint- use the Billing extension (Mo Money Department) as they don't hesitate to answer Tried to use my Patient Portal I set up right after my initial colonoscopy to set up a 2 year follow up and couldn't get in. Email (no one answered the phones) and got a "You're not a current patient, so you don't have access." WTF defines current as colonoscopies are not done every 6 months. Now looking for a professionally run office with less rude people. Never go here.

I HIGHLY recommend the Center for Health & Cancer Prevention. I went there a week ago for my 1st…read moreColonoscopy and was completely blown away by how caring and great the care staff team was. I loved that I was in and out in an hour - I arrvied and they got me started. Every part of the Care team introduced themselves, told me what they would be doing and asked if I had any questions. It truly was a great experience. I also liked that I did not have to go to the hospital to get this done - it was right in their office which was easy. I also appreciate not having to drink all that crap I had heard about - I appreciated the pills making the prep more pleasant as well. Dr Jaklic was wonderful and put me at ease. I was very happy w/ her as my doctor.

What a great experience!! I got the best drugs and I got the magic fingers of a goddess. The mood…read morelighting was perfect and I love the Barry White sound track, it was a magical setting. I don't remember everything but I think we all had a great time and after waking up and enjoying the warm feeling of much needed companionship.

I can't be more satisfied with the group. Both my husband and I had to schedule a procedure. It…read moreinvolves a lot of instructions the days leading up to it. They were able to schedule me over the phone after just a short questionnaire. When we arrived for his appointment, they called him back immediately. They called me in after the procedure was done and I was able to see my husband. Check out was super quick. Everyone there was super friendly. They were very efficient. I feel good knowing I'm in good hands when it's my turn next month!

Amber Harris is the most disrespectful nurse i have ever encountered! Ive been a patient of GATGI…read morefor more than 10 years and I want to say that I have never felt so disrespected by a "health care professional" in all of my 55 years of living. After calling 3 times to follow up with my GI doctor, i was transferred to his Nurse Amber Harris and basically she ended up telling me that she "didnt like the tone of my voice" when i was letting her know that I had called 3 times previously and eventually sang me a chorus of "Good byyyyye" and "Good Luuuuuck"! Incredibly disrespectful! Im going to make sure I write about this experience on every review source known to mankind. She should have her certification revoke because she doesn't represent any type of Florence Nightengale bedside manner and she definitely not professional! She also didnt even relay to my Dr that I had called...which is very retaliatory as if she is a gatekeeper to my wellness. Absolutely disgusting! Trust and believe I will make sure the world knows!

Dr. Rakhra is one of the best doctors that I have ever been to. He truly cares about his patients…read more Last week I had a flare up of my diverticulosis and I called his office and left a message for the nurse. Within 30 minutes the doctor called me back himself! Within 60 minutes I had the medication I needed. I would recommend Dr. Rakhra to anyone.

Sickening- Capital Digestive Care - Virginia Beach Princess…read moreAnne Lost Power the day of the My wife's Appt - Ignorant and Rude - Should of paid for her lunch after waiting there.. Do we want to reschedule after she starved for 2 days.. NO WE DO NOT... Why - 1.) Lost Wages for the Day 2.) I took off the day too to accompany someone that had an appt Lost Wages Also... 3.) Because there generator did not come on which tells me there not paying for upkeep of there Generator System which should cycle monthly for Operational Checks , I have 1 at my home and it comes on weekly for Operational Checks every Friday at 9am for 5 minutes 4.) Disgusting acting like they didn't give a da.. 5.) Should of given the woman a $25.00 gift card for lunch at Least since she starved for 2 days - Rude and Ignorant 6.) We Left - You Dr's were getting paid that's why you Didn't give a da..

I'm a patient of Doctor Pop with Capital Digestive Care. He is such a kind and thorough Physician…read more He listens to you and spends time explains any questions you might have. Their office is large with one side dedicated to Outpatient procedures such as Colonoscopies, the other side for scheduled Doctor visits. Clean, bright and nicely decorated. The Office Staff and Nurses are all very nice and friendly. I highly recommend this Practice.

Everyone here is very friendly. My appointment was at 1:30 and I definitely had to wait a while to…read moreget in, but it seems to be the norm for most doctors offices lately. Easy to find. Easy access.

Dr Shoba Mendu is the best!!! She has been my doctor since 2015. She is the only one I trust for…read morecolonoscopy and other digestive procedures. She is very compassionate and I would love to work for her! The personnel at the front office were very helpful and supportive.

I highly recommend Capital Digestive Care- Dr. Chhatrala is my gastro & he is extremely…read moreknowledgeable, caring and always takes the time to address all questions & concerns. I've also seen his NP Debra Barnes, she is wonderful as well. She's compassionate, patient and also very knowledgeable. You'll be well taken care of at either location (I've been to both) Williamsburg & Newport News.

I am extremely disappointed by the care I received at Capital Digestive Care in Williamsburg…read more I drove over an hour (approximately 1 hour and 10 minutes) because I was grateful that your office was willing to see me on short notice. Unfortunately, my experience quickly became one of the most degrading healthcare encounters I have ever had. This is a private, physician-owned specialty practice, and I expected a level of professionalism, compassion, and coordination that reflects those standards. Instead, I left feeling dismissed, embarrassed, and completely abandoned. As a patient who is paying for my care through both my insurance and my own out-of-pocket expenses, I expected to be treated with dignity--not as though my condition was an inconvenience or something worthy of ridicule. While I was in the exam room, I could clearly hear the physician assistant discussing my condition outside my door. During that conversation, I distinctly heard another provider respond, "Ew," before saying they were not going to come into my room. That provider ultimately did come into the room, but hearing my condition discussed outside my door in that manner was humiliating. Whether that comment was intended to be about my condition or not, it is what I heard, and as the patient lying in that exam room, it made me feel disgusting, embarrassed, and completely dehumanized. The physician assistant then left to seek the physician's opinion. I was told the physician would not come evaluate me because they were performing a colonoscopy. I understand physicians have responsibilities and procedures to complete. However, after my condition was serious enough to warrant consultation with the physician and ultimately resulted in an emergency surgical referral, I find it difficult to understand why the supervising physician could not spare a few minutes to personally assess my condition or determine whether anything could be done before sending me elsewhere. I was then told I needed an emergency surgical referral, which understandably led me to believe my condition would be treated with urgency. Instead, while I was still sitting in the office, someone from your staff called me simply to provide the phone number for the surgeon's office and instructed me to call them myself immediately. I did exactly that. When I contacted Dr. Gregory FitzHarris's office, I was told that because I had been seen in the Williamsburg office and he was leaving in approximately ten minutes, it was not urgent enough to address that day and would have to wait until Monday. This response was incredibly frustrating because your office was fully aware that: * I had already gone to the emergency room and had been told I needed to see a specialist. * I had been calling multiple offices, begging for someone to see me because my condition had become unbearable. * I could not eat. * I could barely walk, sit, sleep, drive, or even hold a conversation because of the pain. * I had slept only about three hours over the previous 48 hours because my symptoms had progressively worsened. Despite all of this, I was left to spend the weekend in excruciating pain after being told I needed emergency surgical evaluation. To make matters worse, the response from the surgeon's office was essentially, "If it's really that bad, go to Sentara." That statement completely ignored the fact that I had already gone to the emergency room, where I was specifically instructed that I needed evaluation by a specialist because there was nothing more they could do. Throughout this entire process, I felt like I was simply being passed from one office to another while no one took ownership of my care. What should have been a coordinated, urgent referral instead became my responsibility while I was in severe pain. No patient should ever leave a medical appointment feeling humiliated, unheard, or as though they disgusted the very people entrusted with caring for them. Yet that is exactly how I left your office. I hope this review prompts serious reflection on patient privacy, professionalism, and the handling of urgent referrals. Patients deserve compassion, especially when they are at their most vulnerable. That is not what I experienced.

Other than the procedure starting late all went well. Now I…read moreneed my results explained. Having some issues since my procedure.

Not the same since Capital Digestive Care took over Sentara. The provider I see is retiring. May…read morelook elsewhere.