Walked into the State Farm office in St Albert looking for home insurance for a property we were…read moreclosing on in a few days. Jen and her team went above and beyond to make sure I left with the policy in hand which was then forwarded to my lawyers. As a real estate investor, it is extremely important to have a team I can rely on to get my personal or investments secured and done up in a timely manner, and I can say I have found the place. Thank you Jen and team! Look forward to doing more business with you!

Total scam! Don't even bother getting a quote here as they'll just triple the amount later in the…read moremail once everything has been paid in full for no reason. They have HORRIBLE attitudes. So disgusted in this insurance company!

I have had insurance with this company for almost 40 years. Even though the Account Manager I have…read moredealt with retired a couple years ago, the "new" one is as professional & knowledgeable. They have looked after all of my home & car coverages impeccably!

I have been with this company for several years now with my auto insurance. Two years ago they…read morereally messed up with my house insurance. They were asked to pull payments from my account monthly as they were doing for my car insurance. They created a 3 term payment plan instead. The only reason I realized was because I was dropped by my insurance company for missed payments. I got that sorted out and was reinstated. FM if that didn't happen again after I was assured that I could pay monthly. I once again sorted everything out and I was asked if I would like to bundle my car and house. I said that the only thing I really cared about was getting my payments pulled monthly so it was hassle free. I was told no problem. Yesterday I opened mail from them saying that I owed them $1000. They had bundled the two policies into one three payment plan for the year, on top of that I was being asked to pay the auto out in full. They have ruined my insurance history due to their incompetence and don't seem to be willing to take responsibility. It's time to shop for a reliable broker.

cannot recommend Paolo Araneta and DND Insurance highly enough. I approached DND Insurance with a…read morecomplex insurance history that other brokers found difficult to navigate. While competitors were dismissive, judgmental, and quoting unacceptable six-week timelines just to draft a policy, Paolo delivered a solution in just 36 hours. Paolo is exceptionally knowledgeable and used his personal connections within the industry to expedite a process that everyone else said was impossible. He was thorough, direct, and completely non-judgmental regarding the situation I had gotten myself into. It is clear that Paolo genuinely cares about his clients' outcomes. This small company has outperformed the larger agencies by a landslide, doing the actual productive work required to get me back on the road. If you need a broker who is efficient, respectful, and results-driven, contact the team at DND Insurance.

Great service Paolo helped me with everything I needed and got me insured the same day!read more

I was immediatly impressed with the representive I spoke with; Shawna McGeough. She was kind,…read morepatient, understanding and got everything set up for me within 2 days. She also walked me through the proceedure for cancelling my previous insurance. I was recommended to your company from a friend/neighbor of mine. So glad I took her advice.

My husband and I bought a home in St. Albert two years ago, and his parents stayed living in his…read moreEdmonton home. We needed coverage for our new home, and our realtor recommended Plains Insurance for quick and simple. They were quick and simple. So simple, that when it came time to renew our Edmonton address coverage, we emailed some questions and got a response right away with a quote from Plains Insurance. We signed and paid for the year shortly after. I cannot possibly explain the nightmare this could have turned into. I received the renewal info and thought it was odd that it only had our St. Albert address on it - not the RISK address in Edmonton. I thought this was odd, so I called Plains and spoke with Adrienne. She mentioned the St. Albert address but could not find the "Risk address" anywhere in the system for about fifteen minutes, my guess was that she likely went through past emails to find the initial quote/address we received by email last year. She said the system had the already insured St. Albert address as the risk address, but assured me that it was still insured as the Edmonton address and said the price was the same because of this fact. She said new paper work with the proper address attached would be sent out shortly, BUT THE PRICE WOULD BE THE SAME. Imagine my surprise when three days later I went to pay the insurance for this year, and was informed that with the POSTAL CODE change, the rate went up almost $100 dollars. Uhmm... postal code change? Now I'm confused. So my Edmonton home WAS NOT insured for the last year, but rather you somehow found a way to insure my St. Albert address TWICE? No, Adrienne assures me there would have been no issue had we been in the unfortunate situation last year where we might have had to file a claim against the Edmonton home. She says they would have just told SGI about the mix up and they would've covered it just the same... I'm not sure if y'all have had to make an insurance claim against a property in the past, but it is literally ANYTHING BUT EASY. She further went on to say that if we had updated the last years forms postal code, we would have to pay more because of the price difference - this makes zero sense when you are claiming there would have been no issues in the case of a claim. Insurance companies want their money - they don't care if a broker made a mix-up with the wring postal code. If an insurance company can get out of paying, they will - and I wholeheartedly believe this would have been a way out for them. Call it a hunch, I don't think Plains would have covered us in that event. This was a nightmare experience, made worse by being charged almost $100 more than my initial quote for something that was the mistake of the brokers. The only thing that would have made this experience worse, is if something had happened to the home in the last year, and I genuinely don't even want to imagine what that would've been like. Furthermore, when I gave Adrienne the info to pay, I asked if I could be refunded the unused portion once I find someone else to go with (she knew how unimpressed I was with this mess). She proceeded to ask me (in her usual condescending tone) if I would like a cancellation slip emailed with my receipt to make it easier. Obviously, but I think you ought to know your customer service is SERIOUSLY lacking. I requested a cancellation slip for each property, and will start looking for quotes elsewhere immediately.

Mackenzie Bell has helped me with insurance on a fleet of work vehicles, 2 businesses and 2…read morecommercial spaces over the last year. The rates I got were amazing and he ensured I understood what I was purchasing. When I need a new policy in under 24 hours Mackenzie delivers! I have moved all my commercial insurance to him and the process has been seamless. I definitely recommend this company!

Have been with Capital for about 10 years. Always friendly staff, McKenzie has helped us through…read moretwo moves now and has been a pleasure to deal with. I would recommend these guys to anyone in Alberta. I just wish they were in BC so I could still be with them!

I often thought of buying insurance as a chore. But I was looking around for a new agency when my…read moreexisting provider wasn't a good fit anymore. Their new location on 50th street is gorgeous! Warm and inviting! When I stopped it, I was offered a seat and coffee. After a quick conversation and meeting my new advisor, Felicia, she set up a time to come to my office. I was so impressed to be treated like I mattered and that my time was important. Felicia was quick, pleasant and professional. My quote came back with better coverage than my previous provider. Since being their customer, they have checked in to ensure my policy is covering my needs, and that I am aware of new products and services. I haven't been treated so well by an insurance company before. They clearly love what they do. Thank you!

This has truly been one of the worse experiences for me. I cannot stress enough how much you should…read moreavoid this company. It has caused me nothing but stress, time away from work and financial hardship. My broker has changed multiple times during my 1 year being insured with Leibel. I actually don't even know who my broker is because I am always receiving contact from other people. The broker I am constantly referred back to (Chelsea Thomas) has some of the worse attitude and customer service I have ever encountered. She truly should not be in the industry as you can tell that she doesn't enjoy her job. She constantly has a poor attitude and is extremely difficult to contact even for other brokers. She has been nothing but unhelpful and rude to me. I have been told multiple things by multiple people looking for resolutions but I am always brought back to Chelsea who ultimately tells me nothing can be done. She has actually done NOTHING to assist me other than telling me "she can't help". That has been the furthest extent of conversation from her. I almost wonder if she knows me personally and has some type of vendetta out for me, because I really have never been treated this poorly not even by her co workers. This company has taken over $900 from me that was unauthorized. They did not provide me informed consent, and are now being so ridiculously unavailable and unhelpful it's just mind boggling. It's crazy that it is easier to file a fraud claim with my bank than it is to try and just resolve the issue with Leibel. I am hoping this review will get my situation rectified as I was nothing but a good client who paid on time. At this point, I will not be recommending this company to anyone. If no resolve is made or contact attempts returned, I am just going to proceed with my bank, I will also be filing a complaint against the broker with her association as well as contacting the BBB to complain. If the news is willing to take this story, I will also be doing this as I don't want anyone to suffer the stress I am dealing with. This has had such a tremendous impact on me, truly I do not even know the words to try and explain the gravity of how serious it is that YOU AVOID LEIBEL INSURANCE. PLEASE FOR YOUR OWN SANITY, do not make the same mistake as me and proceed with their insurance. Look for another company even if it's more money monthly, it will be worth it in the long run.

Jacklyn VanRossum was really great to work with. She found us better rates than our current…read moreprovider was offering. Her service was very quick, efficient and friendly. I highly recommend working with a broker from Leibel. JH

If you are looking for an auto and home insurance, Statefarm callingwood is the place to go. Quick…read morequote, accommodating agents and fantastic customer service.