I've been taking my cat here for many years. When new owners purchased I stayed on and so glad I…read moredid. Not sure about previous comments of not answering phone. Never an issue for me.They've been great. My cat was difficult during exams and nail trims. They were so kind and able to make the visit less traumatic. When my cat became ill a few weeks ago, they helped me through my heartbreaking decision to have her put down. Compassionate and supportive staff. I highly recommend them!

This vet was adequate from 2021-2023, but were recently purchased by a corporate outfit and I do…read morenot recommend using them. Since the corporate entity took over, they have not been able to receive phone calls or change their voice mail... for 6 months!! My cat gets prescriptions that keep him alive, so about a week before we run out, I try calling, shocked to still hear a message saying they'll be out of office in October. After emails, texts, calls, and Facebook messages, I finally get through with about a day to spare, and they barely get my prescription in on time before a weekend, the new years holiday, etc. After the third time going through this, I started seeking other vets, but needed one last script before the new vet would take over. I finally got through and spoke with the vet who agreed to the final prescription, but said I needed to get the cat an annual physical (typical corporate attitude/ get the client to pay as much as possible before doing the necessary service). When I arrived to pick up the pills, there was no communication or intentional miscommunication between the desk and the vet, so they tried to rope me into an immediate appointment, which I turned down, and they asked why. Reluctantly, I told them that I'm switching vets and was just here to pickup. The situation escalated, tho, and the desk said I'd need to speak with the office manager, who was confrontational. Among other things, the manager said they couldn't update the phone system because it hadn't been approved by the corporate headquarters. I was so disappointed in this vet's services. Firstly, they should have sent an email to clients stating that the office had been purchased, there were staff changes, and the phones were broken, but there was nothing of the sort. Who wants to deal with new personnel you've never even heard of or been introduced to? Very unprofessional. On top of which, the staff was rude, the manager was confrontational, they repeatedly tried to price gouge me on appointments and pills, I couldn't get them on the phone for 6 months, communication is nil, and so on. Generally I'd say that the corporate atmosphere is incompatible with doing a good job here.

Very highly recommend! We've been through highs and lows with our pets recently--we adopted a new…read morepuppy and lost our cat of 18 years, Olivia. We've seen Dr. Hasemann several times over the last few months, and she has been really wonderful in both these happy and sad times. She was very kind and patient with us, answering all of our (many) questions. She knew that we were concerned about veterinary expenses, so took her time to break down different care options and costs to give us an accurate estimate and help us make the best choices for our pets. She helped us say goodbye to a cherished member of our family with grace and compassion, and I will always be grateful for this. The office staff are also fantastic, have always been friendly and responsive, and have gone out of their way to be accommodating with appointments and return calls quickly. Appreciate this great team and will definitely keep bringing our pets here!

I've taken my cat here since she was born and can't imagine taking her anywhere else!! The staff is…read morephenomenal from the friendly and knowledgeable people at the front desk to my favorite manicurist Shaun haha to every vet I've seen!! 5 stars for Millis Animal!!

My Dog received the most incredible care here today Dr Kirk and his team are outstanding at what…read morethey do! Top notch care here and we appreciate it thanks for taking good care of us ! On time appointment, incredible friendly staff, great clean facility incredible experience thanks you!

3 dogs, 3 cats. Have loved all of the doctors and vet techs at banfield medfield. They have always…read morehad best interest of our pets, they don't runs tests that aren't necessary. They explain options clearly. They spend time answering questions. Never feel rushed and very efficient check in and check out process. My pets are always a little nervous but do well with the techs and doctors and I think pets are the best judge of character.

Can't say enough about M.A.H. Dr. Robinson has been seeing Jack since April, and he is awesome. He…read moreclearly LOVES animals, very patient with all of my question-asking (this is my first dog), and extremely knowledgeable. In fact the entire staff is great. His office visits are not expensive, and he often has samples of heart worm meds, etc. He saved me about $50.00 in this medication alone to date. And, he has been there forever. Years. This is important to me, as I got so many word-of-mouth references from friends and neighbors. The exam rooms are clean, and the entire office is tidy and kept up well. Jack was neutered this past Monday... he was sent home with some puppy vicodin, and of course a fashionable cone for his little head. The incision looked good from day one. Hardly any swelling/bruising, and he was stitched up in a perfect straight line. Not that he would notice, but I was impressed by the care and patience taken with this. The nurses didn't want to give him back to me when I picked him up later that day... they LOVED him. He's back to his old self already, and one of the nurses called to see how my lil guy is doing! In the past my cat was a patient at Millis Animal Hospital located in the next town over. Over time I grew a little uneasy since every time I'd bring Cleo in there would be a new vet... a new nurse... a new receptionist... the turnover was a ton...

Where to start... Took my dog there. "Oh, he needs x-rays. Oh, the x-rays show a foreign object…read morein his belly. He needs an ultrasound. Oh, his heart is slightly enlarged." $700+ Fast-forward a week at specialty doc. "Nothing in his belly." $1.3k "But we recommend an echocardiogram." Scheduled. Another 1k. "He has a MASSIVE tumor on his heart." One week later, he is gone. 1k to put him to sleep. So today I had to bring my senior kitty, 17.5 years old. Needed a thyroid level check and BP check. $500. HUH? Oh, the doctor decided to do an XYZ blahblahblah test. Oh, really? Did anyone come and ASK ME? Nope! Absolutely OUTRAGEOUS. Doc wouldn't come out to speak to me, but sent Miss NonBinary, who proceeded to tell me THEY are the experts and THEY know this, that and the other. But did they consult me? NOPE! Just give us your money because we decided to do these tests and we are the experts. AND we will not give you refills on your pet's medicine anymore. Oh, really... Well, let me apologize to the young woman checking me out, because I am sure she will have nightmares about me tonight. I told them straight up how absolutely disgusting they are for trying to pull that shit. As an aside, while I was waiting, an older gentleman came in trying to return prescription shampoo. Bottle still sealed. "Someone put this in my bag but I don't want it. I want to return it." Oh... you can't do that, sir. They wouldn't take it back. Gave him a hard time. Apparently this is a theme with them. They'll be sending me my records. Good. Doing me a favor. Not only are they absolutely scumbag sneaky thieves, they are grossly incompetent. STAY AWAY.

We have been taking our cats there since 1978. We and the cats are always well treated.read more

They are pretty good. We've been coming here for several years because we live so close and they…read moreare usually helpful. I have had a couple times where Tufts has told me literally the opposite of the vets at Acorn with was a little concerning (in all examples it turned out Tufts was correct, but they don't offer general vet services so we go back and forth). One big pice of advice here - if you have prescriptions/drugs you have to purchase for your pet, DO NOT buy them from Acorn. I made this mistake for too long. One call to Walmart pharmacy (I'm sure it's similar at others too) and I saved over 75% from what I was paying Acorn for the exact same drugs.

I have been using the services of the Family Pet hospital now for almost 12 years,ever since I…read moreadopted my then puppy, Olivia. We had a few visits that first year, as this little Olivia was a very active and nosy puppy, swallowing open staples, licking a puddle causing intestinal illness and having a reaction to the kennel cough shot that caused a lump that needed surgery. (this was before kennel cough came in liquid form). Olivia now is a very healthy, almost 12 yr old dog who is seen by Dr.Valas. I find her to be very thorough and will spend as much time as needed to explain any test or answer any questions that I may have. She is very gentle and relates to my nervous dog so well, that the visits go calmly. Before Dr Valas expanded her practice to include 2 groomers, I always had one of the vet techs trim Olivia's nails, as her then groomer couldn't keep Olivia calm enough to get it done and Olivia is only 13 lbs. The staff, both techs and desk, are both friendly and professional. I can email a quick question and get a response back that day from Dr Valas ,or if I call, I hear from her later that day. Family Pet Hospital is a nationally certified hospital , which sets a pretty high bar for standards. One day I had what I thought might be an emergency and they had me bring Olivia up immediately, gave her fluids and kept her under observation for a few hours. So I highly recommend this hospital as I trust them with my dog Olivia. P.S. I also love that the heart worm and tick medications ,along with Olivia's anxiety meds, can now be ordered on line through a site connected to her practice. Delivered to my door ,yes!

An animal hospital that has staff not equipped nor confident in handling large breeds. Especially…read moreVETERINARIAN who conducted the exam outside the room and never touched the patient. NO follow-up after a visit or should I say payment? No at-home care instructions. No response to inquiries on pet health. I've gone here twice, and each time no answers to the cause of the conditions. To sum up, the care provided or lack thereof by Family Pet Hospital.... Visit if you need a prescription not if your pet needs care.

I was a customer for a long time but I am fed up and taking my business elsewhere. trying to get…read morethis office on the phone is impossible. They never pick up the phone. They make mistakes that show a serious lack of competence - administrative staff not the vets - like misplacing samples. They failed to acknowledge or admit to the mistake, or do anything to resolve it. Repeated mistakes, and repeated failures to correct or acknowledge those mistakes. I'm done Banfield.

As a follow up, I contacted Lisa R as requested, explained the situation and have heard nothing…read moreback. So this seems to be an automated response to any complaint which is par for the course with Banfield.

I have been a Customer at Norfolk Vet for about 8 years and to be honest, have never been that…read moreimpressed with the customer service I received, and the Dr's bedside manners as they say. within the last 2 months I learned, my dog is in active heart failure. I had called the office Monday, twice, and was told each time Dr McCabe is not in today, however, another Veterinarian on call would call me back, regarding a very important issue. I did not receive a call back, so on my way home I decided to stop by the office. I was met with the front desk staff, who was very rude, and told me the Veterinarian that is on call couldn't "speak" to me because my dog is not "her patient". I then asked if that was the case, which sounds ridiculous and a complete excuse of the Drs. negligence, why wasn't I told that when I called twice. Staff then assured me that I would receive a call the following morning from my Vet. I waited for 1.5 hours following morning for the call that never came. I called the office and was told she was seeing patients. I am beyond shocked that this is how the staff operates, Vets included. it is now 5 hours after I called, 3 times within 24 hours, and not one Vet has got back to me. Mind you my call was very important regarding my dog's active heart failure and cardiac cachexia. DR McCabe is heartless, ignorant, and downright rude. She has zero empathy, and her staff is the same. DO NOT WASTE YOUR TIME HERE. I have another dog who is 3 and after this experience I am looking for a new Vet ASAP.

Fantastic vet. The support staff are friendly responsive and love animals. The doctors are…read moreclearly nerds and do a great job explaining everything. They've done a great job managing our elderly cats diabetes.