I would not switch to this company whatsoever. The first and last time you will ever receive good…read moreservice from them is when they give you a quote. After that, you will be connected from person to person never speaking to the same individual and getting answers out of anybody for anything will be like pulling teeth. You will never speak again to the person who signed you up, and you are on your own for pretty much everything else. You can so clearly hear apathy in every employee's voice that it is simply astounding that this company has stayed in business. They really and truly could care less about you, and I guarantee you it will show in the service you received from them. I am going back to my previous insurance agent from another company. I should've stayed with him to begin with.

1 star is being generous Although I have been a loyal…read morecustomer for 13 years, this company cost me $1200 this year. They let my auto policy lapse (I did get one "courtesy" phone call and when I didn't call back, they just did nothing) so based on the 8 day lapse in coverage ( it took me a week to realize I didn't have insurance) I am now being penalized about $100 per month. Now they are telling me I have to take responsibility for this. So you might as well go direct to some insurance company, cause Serna will do nothing for you anyway. They just lost my business for home, flood and auto ...I hope the owners find out that their agents don't care about their customers.

My experience with Ashley Henry - Statefarm has been excellent thanks to her agents Karen and Elsa!…read moreThese young ladies have gone above and beyond to assist me and my family with our auto policies. I've since added additional insurance coverages and as always both agents have been nothing short of respectful and professional. Both are knowledgeable and I appreciate how they took the time to explain and educate me along the way, answering the many questions I presented. If by chance they don't know the answer, you can count on them to find out and relay the information to you promptly. If I was asked to grade Ashley Henry - Statefarm and agents on how they have treated and handled me and my family, I would give them an A+ rating. Thank you Ashley Henry - Statefarm and thank you Karen and Elsa! Keep up the excellent work you're doing !

Since the first day everyone in the office has been very helpful and informative when calling for…read moreany questions or concerns. Working to insure you get the proper rates. Always recommending this office to family and friends when speaking of any insurance topic.

When my wife and I retired we were looking for advice on how to handle our savings and 401k etc…read more Liz Harden who happens to be our next door neighbor informed us she was a financial counselor for Edward Jones , having known her and her husband for a while we knew she had outstanding character, so we checked out the company she works for and found a winning combination! She has given us stellar advice throughout our association with her and this company! She's stays on top of the workings of the money markets, she even helped my wife get a new car without taking a big chunk out of her IRA , So her savings would continue grow ! She has impressed us with her genuine concern , her professionalism , and her growing knowledge of her business! We just want to thank Liz Harden for always being there for us!

From the owner: During these uncertain times, we're here for you - ready to listen, support and navigate this…read moretogether. We care about your physical health and your financial health. Please reach out and see how we can help you. Edward Jones is an investment firm that believes your financial goals deserve a face to face conversation. We can help you prepare for retirement, save for education and be a tax-smart investor.

Our agent retired, so James Scott "inherited" our book of business. Did we get lucky! Mr. Scott…read moreis patient, thorough, responds to phone calls and gladly answers any questions. He goes to bat for his clients, tried to find them every discount available, and is just affable and professional. He, also, has a full-time person servicing clients and answering the phones, so you never have to leave a voice mail, hoping that someone will get back to you. I am detail-oriented, ask a lot of questions, and I can tell you Mr. Scott has always come through.

I've been with James Scotts office since 2011 and they are awesome. Hazel isn't always so nice and…read morehelpful but I usually deal with Suzanne! I abs love her, she offers every discount possible that I qualify for. They keep my rates low and I'm just happy altogether. (: .. When I call I will only speak with James or Suzanne.

Great customer service. They helped me and answered all my…read morequestions. Received good quotes on my auto insurance very satisfied with the outcome.

Great customer service! I have been insured with Trey Guidry State Farm agency for over 10 years…read moreand I am very happy with the service i have received. I highly recommend them to anyone looking for insurance with a great agency.