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    Scott Insurance Group

    4.3 (3 reviews)
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    Serna Insurance Agency

    Serna Insurance Agency

    (11 reviews)

    I would not switch to this company whatsoever. The first and last time you will ever receive good…read moreservice from them is when they give you a quote. After that, you will be connected from person to person never speaking to the same individual and getting answers out of anybody for anything will be like pulling teeth. You will never speak again to the person who signed you up, and you are on your own for pretty much everything else. You can so clearly hear apathy in every employee's voice that it is simply astounding that this company has stayed in business. They really and truly could care less about you, and I guarantee you it will show in the service you received from them. I am going back to my previous insurance agent from another company. I should've stayed with him to begin with.

    1 star is being generous Although I have been a loyal…read morecustomer for 13 years, this company cost me $1200 this year. They let my auto policy lapse (I did get one "courtesy" phone call and when I didn't call back, they just did nothing) so based on the 8 day lapse in coverage ( it took me a week to realize I didn't have insurance) I am now being penalized about $100 per month. Now they are telling me I have to take responsibility for this. So you might as well go direct to some insurance company, cause Serna will do nothing for you anyway. They just lost my business for home, flood and auto ...I hope the owners find out that their agents don't care about their customers.

    Scott Insurance Group - insurance - Updated September 2026

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