I've had an excellent experience with the team at Direct Orthopedic Care in Frisco, including their physical therapy facility. From the moment you walk in, the entire staff sets a tone of professionalism and genuine care that really stands out. BreAnn Tolleson, PA-C, and Bernard Xu, PT, DPT, have both been thoughtful, thorough, and highly attentive throughout my care. My physical therapy experience with Mehdi Jawad, PT, DPT (MJ), has been especially positive... he is fully engaged, takes the time to answer my (many) questions, and ensures I understand both the process and my progress. I also want to recognize Brea, Blaine, Kayli, Katie, and the rest of the reception and support staff. They are consistently welcoming, organized, and professional, which truly makes a difference. People aren't usually at their best when visiting a medical office and this team does an outstanding job creating a calm, supportive environment. Overall, I'm very appreciative of the care and attention to detail I've received. Highly recommend this group. read more

I went to DOC for many months for a TKR. They were billing my insurance $605.00 per treatment 2 times a week. They were kind people. Did they what they were doing? My guess is no. What they told me at the end I didn't expect. On my last appointment due to my insurance they told me "there was nothing more they could for me". It took all the air out of me as if no more hope. They said "Go talk to your Doctor". This company really sucks! It's a corporation so they are there to take your money and run! So BLAH!!! read more

Everyone here is super friendly. They're very flexible with getting you in as soon as they have an opening. The providers are very knowledgeable and make sure they take the time to listen to what your concerns are. They are very thorough and make sure that they cover all their bases before telling you the best course of action. I don't think I would ever go to the emergency room again because the type of care that direct orthopedic care gives is way better than anything I can get in an ER. They have helped me with so many injuries throughout the past few years that I would highly recommend going to direct orthopedic care for any of your injuries. read more

it has helped so much because my daughter hurts her fingers a lot and the only thing I didn't like was the price but over all it was great.

Such caring staff and medical professionals at the Frisco location! My first time visiting and DOC facility and I was seen very quickly for imaging and diagnosis. Unfortunately I broke my kneecap, but I feel extremely comfortable staying here for all of my follow up imaging and visits and eventually PT. Excellent care so far! read more

Came in after fall at work and the office was warm, professional, and caring. Top marks. The other folks giving low marks may have had unpleasant experiences; but I was treated very well. Sadly for me, the emergency room I had been taken to 16 days earlier missed a broken bone. DOC spotted it and I am healing. read more

I came in for low back pain and got very poor care here. First, I never saw a real doctor and don't believe there was a supervising MD on site. If there was one, I didn't see him/her. I was evaluated by a physician's assistant who seemed very inexperienced and poorly trained. She asked me a bunch of questions and evaluated my range of motion, but didn't write anything down. She said something like, my condition wasn't "debilitating" enough to warrant medication. I asked if this clinic does injections into muscles and she said that they do but that she "doesn't know how to do injections". I asked if there's anyone else in the clinic who does know how to give an injection? A few minutes later, a different, younger, and more inexperienced PA came in, and started from scratch as if the first exam hadn't happened yet. Asked me why I'm there, where I'm feeling pain, made me repeat the range of motion tests, everything I'd already done. At this point I had had enough of them and decided to leave. I did not get any medical care for my low back injury. I feel like I've been scammed. read more

I can't speak for all locations but this location is run at the height of incompetency. Our last two appointments have both been misdiagnoses. One was a fractured wrist which was misdiagnosed as a sprain and we were sent on our merry way without a cast. It's always good to get a second opinion when dealing with Physician's Assistants or PA's due to the lack training vs. physicians which we did and they were surprised how anyone in this office couldn't see such a large crack in the bone. Second time, they diagnosed us correctly with a fracture but they misdiagnosed on the paper work and listed the condition as a sprain. This caused us a lot of issues with billing and MRI's as an MRI for a broken thumb requires a different type of MRI. We are going 72 hrs and still no correction. The response form the clinic was that we are busy and will get to it in another 2 days. This clinic is essentially run by PA's with what seems to be limited experience. We politely declined a follow-up because their policy does not allow follow-ups with physicians, only PA's unless you meet their criteria. For any services provided at this clinic, I would highly recommend a second opinion if it's anything as serious as a potential fracture or avoid all together. Two things this location will do very quickly is bill you and also get try to get you out of their office as quickly as possible. Good luck ! read more

Staffing the back is very friendly. The smell walking into the office is uninviting and off-putting. Smells like 2nd hand smoke. Not pleasant at all read more

My wife broke her wrist and we needed to go get her looked at. This place SAYS they take care credit online, however when we got there it was a different story. They took our info and made us wait almost an hour while my wife was in pain to then let us know that they can't accept care credit because their manager wasn't there ? They says "oh well we tried to call her but she's not answering so can you pay with a different card?" I asked if they would be able to transfer the charge once the "manager" comes back in, and the girl at the front desk looked at me like I was stupid and said "can you just pay with a different card ?" I asked if they could call the manager again and they said "we already tried". Extremely unprofessional at this location. I went outside and called the Plano location and they said they could take us and take care credit. So I drove her there. If I could give no stars I would. Not sure how a place with this incompetent of a front desk staff can be trusted to do anything medically. DO NOT GO HERE ! read more

***SCAM ALERT*** 100% false advertisement with a bait and switch strategy. Do t even think about making an appointment if you intended to see an actual medical doctor because it's not going to happen! *****WARNING......BUYER BEWARE!!!**** Went in this JOKE of a STORE (because you Don't actually get to see a physician aka a DOCTOR) yet they charge my insurance as a specialist when they only have Physicians' Assistants and RN nurses posing as Orthopedist doctors when in fact they are not. I had used the Plano location before for a back injury and they were nearly just as bad but I thought that maybe just maybe it was a coincidence that I wasn't seeing an actual physician who is an ortho specialist to check my knee, confirm which tendon(s) and or cartilage is torn Followed by an MRI referral for a torn ligament in my left knee to see the severity of the injury. Instead they want me to pay these CON ARTISTS "specialist copay" which is $50 on my PPO insurance with United Healthcare that I have only a $750 total annual deductible pricing (to not even see an actual doctor) and then REQUIRE me to pay and have an x-Ray done knowing full well there isn't any bone damage and that's the only way to get a referral for an MRI to actually find out the real issue. So, that said ladies and gents you are much better off going to your PCP or doing Teledoc which I'm about to do right now and pay your normal deductible which for me is only $15 and I'm headed to the Imaging center to find out what's ACTUALLY wrong with my knee rather than being so money driven. So let this be a WARNING to you all about these guys because I've never seen an actual doctor EVER when I've gone there and they certainly aren't qualified to be an "orthopedic specialist" as they promote. They are just another gimmick out there robbing folks of their hard earned money as well as fraudulently stealing from insurance companies posing as specialist orthopedic MD's when in fact they are essentially a bunch of nurses. You guys should be ashamed honestly. Absolutely no integrity and false advertisement 100%. I now hurt that much more after having to drag around my bad leg on one crutch for nothing when my knee is swollen up like a cantaloupe in severe pain. ***WARNING************** read more

Direct Orthopedic Care - Replace "Doc" with "Nurse" and here is the image of what an appointment at D.O.C. Looks like to a T!! - Orthopedists Near Me - Frisco, Texas

Front desk staff are usually very nice when I've been here before, but the ironically titled patient ambassador I had the misfortune to deal with seems to be on loan from the DMV, with a truly unpleasant attitude Probably not coming back here again,shame because I like Blake and Mark but I'm not dealing with that kind of attitude again. read more

Well I received a bill in the mail for almost $200 and was told this was a portion that insurance did not pay for. This amount was never discussed or mentioned when I was assured that my bill was paid in full. DO NOT BELIEVE YOUR BILL IS YOUR FINAL BILL. I learned a valuable lesson. The reviews about DOC cautioned about this practice and I did not heed the warnings. Live and Learn. read more

1st visit: Was seen immediately and everyone was very nice. It was expensive, over $500 out of pocket. I have a follow up appt in 2 weeks. 2nd appointment VERY disappointing. While I was seen quickly and I like the office staff, I would have NEVER come in had they called and told me I wouldn't be able to get injections I had expected. I wasted my time, gas and money. I had to take time off from work. I paid over $500 out of pocket last visit and to have to pay an additional $87 today was ridiculous. read more

Dr. Kimberly extended excellent medical care to me as a patient. She was very professional, knowledgeable and detail-oriented. Hannah was wonderful in following up with me regarding appointments and procedures. She was very caring and accommodating with a very positive attitude and excellent manners. Thank you for taking care of me from the moment I walked in with severe pain and you kindly and quickly provided me with a wheel chair and until now. read more

They got us right in and did a great job! Very informative m, friendly and quick! They took great care of my son.... would definitely refer! read more

Direct Orthopedic Care - Orthopedists Near Me - Frisco, Texas

I had a fantastic experience for a broken hand at Direct Orthopedic Care. Sohaib Malik was my surgeon. He has awesome communication skills and seems very caring and concerned with my healing. Highly recommend. read more

I was able to make a same-day appointment to address back pain. The office is clean, the ladies in the front are courteous, and my care was great. From the MA, to the radiology tech, to the PA, I received professional service and care. Overall, my experience was excellent, and I am SO thankful I am now on the path of healing. I will definitely return to DOC - Frisco! read more

Should have checked the reviews before I sat at home in pain all day waiting for my appointment time to roll around. What a waste of time! It would be nice if you guys read, understood, and abided by the compliance requirements put forth by the Texas Medical Board. It would also be super if you respected and adhered to Patient Rights as defined by Texas's Dept. of Health Safety. There are exemptions to the "mask mandate" which, apparently you are unaware-they are the guidelines you must follow... and you do not have the right to deny me the presence of an advocate while I am in your care just because your sign taped to the front desk says so. You are breaking the law. I mean, it would not only be nice if you could abide by these laws-it could save you from medical malpractice lawsuit in the future. **I don't recommend seeking care here unless you like your freedom systematically stripped from you as soon as you walk in the door! read more

First visit they got me in at my scheduled appt and I liked the staff. The office was clean. The advised they were ordering an open MRI on my shoulder and elbow. They gave me the name of the imaging place they were sending it to. I waited 2 days, called the imaging place and they advised they have not received an order. I called the doctor and discovered the fa number they sent it to was incorrect. I provided them both the correct phone and fax numbers for the imaging company. They were to fax it right over to them. I waited another day, imaging company still does not have the order. How difficult can it be to get an order of to a company so an MRI can be approved and performed. Debating on whether or not to go pic up copies of my x-rays and schedule an appointment with another doctor. This is ridiculous. read more

After initial visit, I had to come in to get a cast. They pushed this new equipment on me not informing me this would be out of pocket or giving me an option of the older cast or their new line of casts. My insurance wanted them to resubmit the claim commenting it was a cast and they would pay 100%. DOC employees, three in total told me they would resubmit the claim and never did. Then they charged the balance on my account to my credit card instead of taking an extra step to help the patient get their correct insurance coverage. I let them make many appointments to keep taking ex rays thinking they were concerned on the right healing. However, I believe otherwise after this experience. Be careful when dealing with them and their pushy equipment they code to your insurance company. Good bless to everyone that has been in this unprofessional situation. read more

I would have given a zero if there was one. Never saw an actual doctor, have been waiting for 2 months with a numb arm & severe pain, & they just told me to take Aleve, after 1 month I finally got an MRI with multiple impinged nerves in neck that cause the arm to be numb & pain, & was told they were going to send me to Texas Back Instit. & that I would hear from them within 24 hrs. & now I have waited another month trying to get a dam referral sent over that they said for a month now with me calling multiple times a week to DOC say they sent the referral multiple times & with the same number of calls to the Back Instit. who says they never got anything, Very Frustrated, they have left me with Nothing & don't know where to turn. 100% false advertisement with a bait and switch strategy. Don't even think about making an appointment if you intended to actually get any relief. read more

Would prefer to leave zero stars. They take appointments but prioritize by walking which makes zero sense. Go elsewhere!

Went for ortho care, made 4:30 appointment waited an hour kept seeing others get called. Two others had later appointments and they even said you were a head of us. When I ask the girl at desk she said 4 others ahead of us! I asked why we made an appointment if they were not going to honor it. She said she could get me in next morning. I told her I left early from work to be here for the appointment. I was very disappointed and wasted so much time. read more

The care received there was good. Their billing is terrible. I was over charged in January and it's almost April and I still have not been refunded. They acknowledge that I have a credit on my account when I stopped in person. However their Frisco manager never calls me back and she is apparently the only person that can process a refund. Awful customer service. Watch your statements and EOBs. read more

Completely misdiagnosed daughter's injury. Went back a second time the next day as she was still in horrible pain. Never saw the orthopedic doctor either visit only PA. When the first PA (second trip) was questioned further he left and a different PA came in and barely asked questions and just repeated what the first said. She ended up needing surgery and just by touch a physical therapist and then 2 "real" doctors diagnosed. Don't expect to see an orthopedic doctor. The boot given the second visit fell apart quickly, wasn't fitted correctly and insI Rance wouldn't cover a second one with in a week. read more

Disgrace to healthcare. No MD on site. No manager on site. Only 10 percent of PA visits are supervised by an actual MD. Son was misdiagnosed and Director over facility refused to refund $350 paid upfront. read more

I came in with my husband for an appointment at 2 and the front staff told him there was going to be a wait which is normal at a doctor office; it has now been a HOUR and we are still waiting in lobby. My husband has been here before and says the doctor is nice so he will continue coming here but they need to figure out the scheduling system because it's ridiculous. I am just thankful he is not in pain today. read more

Three and a half hours later we're still waiting... Don't think I'll be back here and the front desk lady is rude and hateful.

This place is a joke of medical care the doctors are PA's not even real doctors they don't know how to treat patients I will never go here again read more

I loved this place and I am not sure about the negative reviews. We were promptly greeted and acknowledged by the front office team. There is a PA, Blake who was very warm and welcoming and took great care of us. He introduced himself asked the right questions to understand what occurred with my son's injury and explained what was going on. He took the necessary time with us and we did not feel rushed. I found him and the entire team to be very professional and competent. They walked us through what we could expect as well as gathered insurance information to ensure we paid the right amount. The facility is very nice and and modernized. Everything is electronic and the visit was quick, informative and easy. I would highly recommend this office for fast relief for orthopedic injuries. You can be seen the same day, which I loved! read more

I would highly recommend Blake because he's very attentive, educated, and efficient PA. He was able to find out just in 30 minutes my exact problem with my knee after examining and use of ultrasound scanner. His description of my problem was precise and his remedy was appropriate. By going here I saved having to have a more expensive MRI which would take at least 2 more weeks to get scheduled! I was very pleased with the support staff and also the fact I was able to get quick attention and without no prior appointment. In summary, I can tell this is a high level clinic with high level staff and can get great results! read more

I really hated to go to a hospital for orthopedic care during these trying times with Covid-19 so I thought I would give DOC a try. I was really pleased with the professionalism I experienced and would go back there in a minute for any additional problems. I was especially pleased with PA Blake Lyman for the treatment and followup that I received while I was there. Very qualified and very easy to deal with. read more

I had been going to a physical therapist for epicondylitis (tennis elbow) for several weeks, but relief was coming very slowly and I was getting fed up and decided to go to an orthopedist (or so I thought). Since DOC operated like an urgent care, it seemed like a good thing that I would be able to get in quickly, without an appointment, and maybe get the ball rolling on relief. A PA saw me (first red flag) and immediately went to the standard procedure of doing a steroid shot in my elbow. They also prescribed two or three things to take for pain relief after the injection (this is where the second and biggest red flag popped up). Typically, I just go through CVS or a regular pharmacy when a doctor prescribes anything, but no... they don't give you that option. Anything they prescribe for you, is going to go through a next day prescription delivery service, which will be billed to your insurance. I didn't argue it upfront and also didn't ask what they were even prescribing. But once the prescriptions arrived, I discovered that one of them was Aleve. Basic, over-the-counter, Aleve; which I already had in my medicine cabinet. What's more, I found out that the insurance was charged an absurd amount for the prescriptions, something like $300 for the Aleve by itself, several times what it would have cost through a normal pharmacy. Practices like this are why health insurance and healthcare in general are so expensive. It's a total racket. The steroid injection did help my elbow for a couple months, but didn't go away. I have moved on to a normal orthopedist for getting it dealt with. read more