Customer Service? I have been on the phone and chat for hours over the last 4 days trying to get into my account. Their system says I have the wrong user ID, I use the forgot button, it gives me what I've been using and then it tells me that user ID is no longer active! Their phone system goes round & round, sometimes drops, gets me to the wrong place (or maybe the reps just lie) and keeps me on hold for unheard of amounts of time, and then they tell me there is an email address on the account that I have never even heard of. Then they say wait for 24 hrs for a reset, another lie. Since AT&T came along it is horrible. read more

So I've had directv for many years. They made an appt to call me at 1pm today. It's 630pm and still no call. Sounds like a good time to switch to dish. read more

So my wife and I were Direct TV customers for 22 years. We are currently trying to move our service to a new residence out of state. We kept our equipment and coordinated the move to the new place. But...we needed to change the install date at the new place. And when she called to do this everything went to hell. She was on the phone for nearly 3 hours with the call center in Indonesia, during which one person said the only way to do that would be to cancel the service then renew. I won't go into the gory details but it was like a dog chasing its tail, with the result that we threw in the towel and walked away from them. I've never, ever, witnessed such horrible customer service. Just be aware that if you choose Direct TV and have an issue that requires customer service, you'd better have a strong drink handy, or sedatives, to deal with it. read more