I have been using these guys for years. I find them to be very honest and straightforward and a…read morepleasure to deal with. They have even helped me with satellite issues over the phone without ever a question or hesitation.

After HOURS and HOURS on the phone with Dish customer support ( 6 different agents) and Dish Tech…read moresupport, being told our brand new tailgater and receiver were broken and wouldn't/couldn't receive the proper signal we stopped in and spoke with Bill who not only got our system all set up but did it quickly at a very affordable price. They have made another satisfied client. Thanks again guys!

Jose came exactly when he said he would. Was very polite & put up a new tv in our bedroom & made…read moresure the Dish network was working properly. He left no mess. Took the old tv that was broken & had the best manners. He did the job correctly & quickly. I'm calling on him again if I need help with our Dish network. Wonderful young man. Thanks again Jose.

Although they were really busy, I was greeted properly.I was able to experience what I would be…read moregetting at home with Dish and was able to compare the pros and cons to my current TV provider.

WOW, we are so impressed with the level of service we have received from this company. In…read moreparticular, Chris. He is so patient and kind in his explanation (not all of us are tech savvy) he also went 100% above and beyond for us in helping to ensure our event had the connectivity we needed to be successful. I will recommend this company to all of our contacts! Chris, you are an awesome human being, and btw it was a pleasure meeting your son today as well. Thank you kind sir, for all of your hard work. May your business flourish!

I'm usually willing to give people a benefit of the doubt, but honestly, I should trust my gut more…read morewhen there are multiple red flags from the start. I reached out to Empire Satellites Inc after looking online for someone to install my new Starlink dish. Chris responded promptly via text from a different number (red flag number one). Quoted a price for the install - $349, which I thought was reasonable. Set up an appointment for the same day at 2:30pm. At 3:00 get a text that he we will be "couple of hours late" (red flag number two). OK, no problem. Finally shows up at 6:10pm. Started to look around the house to find a good location to mount the dish. Settle on a tall side gable (single story house), but his ladder is only 18', so he says that that's as high as he can mount it, not at the gable apex. Not ideal, but OK. Casually mentions that he charges an extra $100 for the "attic work" (major red flag number three). As if most people expect to have wires hanging on their exterior walls? I don't argue, but at this point I am really expecting to see stellar work quality, above and beyond attention to detail. This is where things really go to shit. Chris gets up to the facia and starts mounting the dish in a mount that I provided. I am looking from below and clearly can see that the mount is not plumb and is wobbling, as he puts three lugnut screws through the facia. He assures me that it is plenty stable. Red flag number four. Drills a hole through the wall for the cable and goes inside the house to fish for it in the attic. In the meantime, I get up the ladder and take a picture of the mount. It is clearly not fully bolted to the facia, with one of the bolts screwed at a 45 degree angle. The thing wobbles like crazy. Thirty minutes later, and two more holes in the ceiling plate from the attic, the cable is still not down to the final location, despite the fact that 5 extra ethernet cables were routed through the same wall from the attic by my electrician a few weeks before. Chris offers to surface mount the wire to the wall in the finished pantry room - ugliest, laziest install ever. Red flag number five. This is when I say "that's enough" and kick him out of my house. He is genuinely surprised when I offer to pay him only $250 for the horrendous job he did, and not the full $450 he was expecting. Before he leaves, he blames me for providing a bad mount for the dish, and tries to upsell his own mount for $100. Unbelievable. I have worked with dozens of subs int he last two years while building my house, and know my way around tools and trades. This was one of the worst experiences. The guy has the worst work ethic and zero integrity.

First, I've waited over a month before posting this review to make sure the TV did not fall down…read more;-) Needless to say, it has not. I did not have an easy installation to do. I recently had tile and a mantle installed around my fireplace. For my 75" TV and soundbar this left very little clearance between the ceiling and the mantle. I had made measurements previously, so I knew there was room, BUT I had not taken the location of where the TV attached to the mount into account. Making a straightforward install was not going to work. However, the guys doing the install came up with a clever solution and I am very happy with the results. I definitely recommend these guys if you need a TV installation.

Chris did an amazing job of mounting our 65" TV and soundbar. He overcame challenges along the way…read morewhich involved working around wall studs and excessive insulation but he made it happen and we are very pleased and satisfied. We will definitely reach out to Smart Home Guys again!

Will update as the weeks progress…read more We had TWC back in California and the service was awful, of course. But I'm reviewing the TWC in Yuma so here goes. We set up an appointment on Tuesday the 12th from 8-10 in the morning. I woke up early in case they came early and 3 hours later I received no phone call and no one came. Irritated, we called TWC and they claimed we set the appointment up on Friday. Never did the rep ever tell us Friday. The appointment was clearly set up for the morning on a Tuesday, but the person over the phone probably told us that to cover up some lazy no-show tech. Then he babbled on about how we matter and our satisfaction is their guarantee and set us up with an appointment for Wednesday after being on hold for half an hour. Lo and behold, someone showed up. He was courteous and very nice and ended up having to climb around in the attic to take out the 30 year old cords and replace them with new cords. The set up was quick (as quick as that can be) and tidy and a whole lot better than our last set up in California. We also got an Ubee modem over our old one from California, which is a huge improvement, not sure why we got a new one in Arizona but an old, crappy one in California. No doubt it contributed to our poor internet service. All is well so far, we have 57mb even though we pay for the ultimate package that guarantees 50mb. The trend is you'll have fast internet speeds for the first week and then it drops to zilch for the remainder of your contract with TWC. We'll see. I will mention we live in an apartment complex and we're 1 of 2 people in the entire place that have internet, and the houses around us aren't internet capable, which is what the tech told me. So that ought to mean we shouldn't experience downtime or slow internet. My words, not the tech's. You'll have terrible internet speeds if you live in an apartment complex or in a neighborhood where everyone else uses the same ISP.

This is the absolute worst Internet I've ever had. We're counseling today because they cannot…read moreprovide reliable Internet and every time we talk to them, they give us some excuse.

Ray did a great job installing our system and made sure that it was running properly. I had heard…read morebad things about satellite internet so was worried but we've had it over a week now and it works well. Download speeds have been between 10-20 Mbs. If you live out of cable limits call Pegasus and ask Ray to set you up.

From the owner: We offer Internet service of Viasat Internet for folks who live beyond the wire, and even to those…read morewho's wired services are very poor. We also do computer service, and satellite TV service for people who just can't seem to get the providers to do "request" work, such as put a dish on your second home, or fix a cable that has been chewed through, or if you had your house re-roofed and you need your dish reinstalled. Located in Chino Valley, PS&E has been providing satellite services since 1984. And yes, we actually still will work on the old "Big Dish" although it's use is severely limited. If you want to "cut the cable" and get away from DISH Network or Directv, we can install a local antenna for you too.

Had a great experience with AZ Direct Satellite. Needed my DIRECTV dished moved about 15 feet…read more Clark put me in touch with a tech, Philip. Philip was able to be at my house and complete the project within 4 hours of the initial contact. That is fast! Thanks Clark and Philip.

I came to visit my dad and help with an annual house cleaning. During said cleaning, I managed to…read moremess up a few cables behind the tv while dusting. Oops. Suddenly, no direct tv, no sound. We tried to reset the system, called the 1-800 number for Direct TV, etc. No help. So, I checked trusty Yelp, of course, and found this nice, local, independent Direct TV provider. They answered promptly and we're able to come by right away since they happened to be working nearby. I knew it was just a user error, some kind of configuration issue, but how wonderful to get the system all functioning properly and so quickly! It sure beat having to call my husband, who got left behind this trip, and have him try for an hour or more to walk us through the issue. The two guys who came were very pleasant as well as prompt; the price was reasonable for a service call. I wouldn't hesitate to call them again in a minute.

Dish said we sign a contract which I never do. Some how when the tex person came and put in our…read moredish we sign it then un knowing. He never said it was a contract . It's not right. The little print is little and a lot of places to sign. So now Dish wants 250$ for early cancel . Crooks Rip offs . Stay away for this company

Terrible service. Would not recommend to anyone. Can't even hook up 2nd tv if your not around to…read moreremind them and check it out. Then try to get them to come back and fix it. Hah!!

This service is awful Never gets better…read moreJust takes your money And promises a better picture!!! You try to keep the little business going But they just stay as a terrible quality and no satisfaction after 20 years of paying over a $140 a month Hulu Roku Amazon Will prevail ;)Sad Amazon

We are SO frustrated right now. I need the Internet for school AND work; how am I supposed to…read moreconduct my business or school work? This is ridiculous! For 2 days in a row we've had service off and on - and when it goes off, it's off for at least an hour or two!

I was a loyal TDS customer for years and had auto-pay set up to avoid service interruptions. After…read moretheir recent system "migration," auto-pay stopped working without notice, and I received a past due notice. Despite making payments and trying to fix the issue, my service was disrupted again. I spent hours on hold and was told I'd have to wait 24 hours for service to resume--unless I paid an extra fee to do it over the phone. The customer service was unhelpful and dismissive. This experience was the last straw. I've canceled my service. TDS has lost me as a customer.

Service down 2.5 days. Use TDS to work remotely for a Federal Agency. Had a scheduled service…read moreappointment and tech canceled to fix the big problem. I was not notified of the cancelation. Called about credit relief for the down time and work hours lost. Given an insignificant dollar amount to be credited on the next upcoming bill. I am one of the last TDS clients in the neighborhood. Everyone else has switched to another service provider much to their satisfaction. I do not recommend TDS if you are in Quartzsite, AZ. However, I must say the last Customer Service in Tech & Repair I spoke to was a real sweetheart and winner. To bad she works for sub standard company.