Dirigo was a good partner for managing my single family home. The provide a knowledgeable team and are very responsive when needs arise. If you are in need of a property management company in the greater portland area - I would recommend Dirigo. read more

Amber and Gail can at times be rude to Condo residents with lengthy and confusing email blasts. . I would not recommend this management company. read more

I'm a very satisfied resident tenant of a Portland apartment complex managed by Dirigo since 2023. Crystal and Alisha make everything go smoothly and the maintenance teams are top-notch. Professional service and great care of the building and apartments. Highly recommend. read more

The light under my cabinet came loose. I sent in a work order on July 2nd to re-attach it. They never gave me a notice. They called on July 16th, two weeks later, in the morning when I was in a meeting. No voicemail. I reached out after and they met me at my place. The job took under 10 minutes. They charged me 2 hours at $90 per hour plus mileage and a fuel cost. The full bill came to $200 for two screws. I called to inquire and I have been passed around to multiple people with no answer. The receptionist is amazingly rude and unhelpful. Stay very clear if you can. read more

Male owner seemed very nice. I've heard that his men do good work. Then he tried scare tactics on me. He claims to be a Christian but isn't a good one, for sure. Here are a few texts he sent me: Stalking??? "I see you at house no one is there currently " General bizarre behavior And pressure tactics: "I lot you wanted us to work with ken to get this job done? I see you are back advertising" "Hmmm my team Said you were advertising on fb for someone again" I have never given this man my Facebook username, nor did I advertise for HIM on FB. Pressure tactics: "It's ok if you are I just have limited time and if I am gonna fight with ken to get you more $ I want to make it worth while" As far as I can tell, he has never contacted Ken the insurance assesssor. I have been doing that myself. This is not the first time that a contractor has tried coercion on me and I do not appreciate it. I am a disabled woman in middle age, with my first home, making me an easy target. Ladies, if someone says anything remotely sketchy, they ARE. I still have these texts and the details that come with them. read more

Utterly useless. Specifically Paula Beyer. I've been waiting ten months for one two foot square stone to be installed and she has an excuse every time. read more

I am a long term resident of Bayview Court Apartments for which they are the property manager. They are the epitome of what a property manager should be. The building is extremely clean and aesthetically pleasing. There are never maintenance concerns as it is a high priority here using in house and external resources. Rent paying is effortless through a great online system. Their representatives are a pleasure to deal with. Dirigo Management Company is a primary reason I have remained numerous years read more

Completely unhelpful and unprofessional. Called looking for information and was met with attitude and an unwillingness to even assist. Not only that, but was given false information. Not a company I would do business with. read more

I've worked with Dirigo Mgmt Co for almost a decade, and can't say enough about how great they've managed my property in Portland. As a California resident, they've allowed me to remain hands-off while providing excellent service to my tenants. The property has remained in the same condition I left it years ago, and the occupancy rate has literally been 100% the entire tenure of our working relationship. They always source well-qualified tenants. Crystal has been a true professional to work with. I plan to purchase additional properties with the confidence knowing they'll be in good hands with Crystal and Dirigo Mgmt Co. Thanks guys, you're the best! read more

Do not be fooled by the reviews from personal friends of employees!!! EXTREMELY UNPROFESSIONAL AND NEGLIGENT!!! CAUTION! BEWARE!! Dirigo Management is a joke of a company, DO NOT RECOMMEND to anyone!! If you use this company Your SECURITY and well being IS NOT their priority or even their concern! I along with several other clients have dealt with quite a few issues stemming from their negligence and lack of communication as well as motivation to help in any way. Beyond there obvious lack of care for there clients, Problem solving is not there strong suit. There employees are very shady and highly motivated to do everything but there job. when brought to the company's attention they refuse to hold there employees accountable. I personally reached out to the president of this company Mr BOB KEEGAN and I explained the issues I along with other clients were having with his employee PAULA BEYER. after our conversation he assured me he would get to the bottom of the issues. I left a half dozen voicemails after that conversation before he returned my call. That conversation summed up to "my relationship with my employees is more important then my relationship with my clients" I HIGHLY recommend reaching out to current "Clients" of this company before deciding to use them. read more

I lived at a DMC apartment for nearly two years (Turner Street). I loved my apartment. It was in a great location, right near Casco Bay. The apartment was beautiful and clean. Anytime I had a minor issue that needed to be fixed, Alisha was on it, immediately. I really appreciated the help provided by Alisha and Crystal. I recommend DRM. read more

I just moved in and I have to say while searching for an apartment is challenging-especially right now when inventory is so tight - the team of Alisha and Crystal made the process smooth as glass. Bayview Court has been perfect for me and everyone I know are jealous of my loft. The neighbors have been kind and being so close to Hannafords and a great beer store is everything you could ask for. read more

I have been a tenant of Dirigo Management Company for more than 3 years and have been extremely happy with their service and their property. They are always responsive and helpful with every request. They employ great staff who help with the tenants' needs in the building as well and I've never had to wait long to get an answer or a repair. The building is kept extremely clean and well maintained. Completely satisfied with their service over the years. read more

We have been at our Saco duplex that Dirigo manages since it was built 15 years ago. In all those years when we have had issues they have been quickly addressed and they have communicated with us on the progress being made during these problems. Crystal Auger has been my go to person for years and she is excellent in listening and taking care of our concerns at all times. Thank you Crystal for all your help. read more

Dirigo Management helped me with a difficult leasing situation, because of a family medical emergency. Crystal Auger was efficient and diplomatic. I can't thank her enough. It was a pleasure working with Dirigo. Linda E. read more

I've tried to contact a member of this company who is in charge of leasing a property in Portland. I've left three voicemails over a 7+ day span. A friend has called and my girlfriend has done the same. This employee, Brendan or Brandon, seemingly doesn't care, bother, or have the time to reply and answer any questions regarding a property he supposedly is managing. Worst of all despite the complete lack of info from that employee none of the other property managers at this company can provide help or refuse to help. My only regret is I can't give this business zero stars. read more

I've been a residential tenant of a property managed by Dirigo Management Company for over 3 years. The staff has been very helpful and attentive. Any maintenance issues that I've had were addressed promptly and courteously. If my rental requirements change I will ask Dirigo if they have properties that will meet my needs and expectations. read more

Wildly disappointing. Communications with the office and condescending and rude, rent gets lost even when hand delivered, they send access notifications like "in the next couple of weeks someone will be by at some point and will access your unit" - that is just one example; I've walked out of my shower and had strangers in my apartment!!! They send notices about city regulations that don't exist. It's awful. ZERO STARS read more

Watch out. If you rent your house for a year, you will lose your property tax homestead exemption. At least the manager at Dirigo admitted they don't have knowledgeable people on staff who would know about that. It doesn't take a lawyer or a CPA. read more

After some run around, set up a showing for 4pm on a Monday with Alisha. On Friday, received a call from her confirming the showing for 530 on Monday. I clarified that we are set up for 4. We arrived at the property on Monday for the showing at 4. At 4:15, there was still nobody there to meet us. We called the office and they said they will send someone right over. At 4:50, still nobody there, we called again and notified them that we had to leave. Alisha returned our call on Tuesday and we were told that we never had an appointment and they had no record of us being scheduled to see the condominium. Very unprofessional and unorganized, would not let them manage a property of ours and will avoid using them for rentals in the future. read more

Crystal is amazing, awesome communication and response time and goes above and beyond what I ever expected from a property management company, absolutely recommend dirigo management, ask for crystal!!! read more

We have an elderly parent who has lived in Holt Hall in downtown Portland for the past two years, and we have always found the management prompt and professional in its response to all our needs. With the current Covid-19 lockdown, the property manager Kathi in particular has gone above and beyond in looking after the safety and well-being of our parent. We are ever so grateful for the human kindness of this establishment and would recommend it to others. read more

Over the years my husband and I have leased three properties through Dirigo Management Company, and they've consistently provided first-rate property management services for our rentals. Managers and staff are just great--very friendly and helpful. Whenever you have an issue, response times are extremely fast, and any concerns are dealt with competently. I really like that the company conducts regular equipment maintenance checks to keep your unit's heating/cooling/hot water, fire alarm system and appliances in top working order. Company management also makes sure buildings are kept clean and the plowing and waste removal services arrive on schedule. Dirigo has a modern communication network in place that gives tenants multiple ways to contact the office. When I recently had a minor issue in our loft, a maintenance person arrived within hours - which was impressive considering I'd only made the appointment that same morning. Overall, our experience with Dirigo Management Company has been terrific. read more

This company has some of the worst customer service I have ever seen. They authorized a bunch of cars of owners at a location they manage to be towed following a snow storm. I recently moved into the complex and was not notified in any way of the towing policy following storms if your vehicle remains in the lot after 10 AM the day after a snow storm. The only notification warning of possible towing was sent via e-mail less than 24 hours prior to the ban and another e-mail shortly before 10 AM the day of the ban (of which I saw neither in time). They never gave a courtesy call to any of the condo owners that were towed prior to towing them. They also refused to refund towing fees which were in excess of $200.00 for myself and for all other members of the condo association. As someone who works in a customer service industry, this is some of the worst customer service I have ever witnessed in any setting. I will plan to attend condo board owner meetings in the future and recruit other members who are dissatisfied to make sure this company's lease is not renewed to manage our building in the years to come. read more

Dirigo management is by far the best management company I've ever worked with. I have lived in an apartment through them for about 4 years total. They are extremely quick to respond, easy to reach, and happy to help with any questions or issues. The building is gorgeous, newly renovated, and I really have never had any problems. They come same day to fix a problem if you have one. You really will not get any better than Dirigo! read more

I moved in in April, and the property manager at the time did a complete assessment of the move-in condition and things that needed to be fixed right away. It was not cleaned or painted. Four months later, there is a new property manager and she's using the power of her 24hr notice to gain access tomorrow, without my permission, to fix a window that's been broken for probably years. They cannot locate any photos of the damages already present when I moved in. Rude, over-talking, bullying staff. I have a feeling they conveniently lost the assessment and the photos, so they can keep my security deposit. Nice location, and I'd buy a unit if I had any confidence in this mgt company, but right now, I'll be glad when my lease is up. Feel bad for the owners. I'm sure they have no idea. read more

They manage our condo association, and I can say this is the absolute worst management company. The property managers completely ignore you and do not respond. It's been a week, I've sent several emails, no responses. I've called....the receptionist comes back on the phone and puts you into voicemail instead of them taking your call. This is not the first time this has happened with them. I would say DO NOT hire them!!! read more

They manage a lot of the buildings in Portland Maine. And definitely should be avoided. I lived in an older building in the area and the location is great in general - close to restaurants. However, it was fairly noisy. The building super is awesome too. However, the actual property managers are awful. They never respond to phone calls/maintenance requests. There are days with too much heat in the summer and too little heat in the winters. The washers and dryers don't work more than 50% of the time.They also verbally say things that contradict with your lease. They will do anything to get you to sign the lease and then good luck. So be careful. read more

Crystal Auger was very responsible, timely feedback to clients about my condo, and patiently put forward many very feasible Suggestions for my condo lease. Thank Crystal very much for the service she provided me in the past two months. read more

If you are looking for a property management company in Maine, Dirigo Management is the place to go! Their team is professional and responsive and always provide exceptional customer service. read more

The signage regarding parking at a Dirigo managed property was misleading and and inaccurate. They contracted with a towing company that towed us on Easter Sunday 3 hours before the stated 11 PM deadline. The company tried to enlist our help getting another vehicle towed by asking us to report on whether or not the driver left the vehicle. Although the company instructed us to give them 10 minutes notice of our arrival at the impound lot they, we were left sitting in the deserted lot in freezing weather for 25 minutes. Dirigo took no responsibility for this unprofessional experience. Those with whom Dirigo contracts are a reflection of its corporate values. read more

Poorly organized. Not communicative. Kept most of my security deposit. Not very impressed.