We are members and today we went through the Carwash at 5:10 pm (close time 8pm) and the young man…read morehad already taken the towels and trash cans inside. Asked for one and was told "be sure and bring it back" This is common occurrence at this Zips Carwash. We pay a membership to keep our cars clean but rarely are the cloths and trash cans outside.

This car wash does not clean your car's exterior! There is always at least one (usually multiple)…read morecleaning heads not in operation. The tire shine has been down for over a month. I have had several conversations with the staff. They say that they put in work orders to get the issues fixed, but nothing happens. I am dropping my membership.

Extremely disappointed with my experience at Crew Car Wash. The attendant was very rude,…read moredisrespectful, and completely unprofessional. Asked if I wanted upgraded wash and I politely said not at this time and he said "didn't f***** think so" Customer service should be a priority, but that was definitely not the case today. I paid expecting decent service and instead was treated poorly. Because of this experience, I would like a complimentary membership to make this right. I hope management addresses this issue seriously.

I enrolled in their unlimited car wash scheme with the understanding it was $28 per month to find…read moreout they just charged me 49.99. nope

I have a brand new car, I had never taken it through a car wash yet. I bought my new car January 2…read moreand it had 15 miles on it. So I know there is no way that the car was already scratched. I took my car through this car wash on January 20th. I got out of the car once I went through the wash to dry it off really good, even though it was 10 degrees. I like to make sure the car wash cleaned it good and dry it so there are no water spots. I noticed lots of a small scratches all over the hood, mirrors and trunk. I filed a complaint with the office and received an email saying there is no way that the car wash caused these scratches. Remind you, this is a brand new car so where else would this have happened. DO NOT TAKE YOUR CARS THROUGH THIS CAR WASH IF YOU CARE ABOUT YOUR CAR. BECAUSE THEY DONT CARE ABOUT YOUR CARS I filed a claim and was told that the scratches were not from my recent visit to crew carwash. I have filed a complaint with The BBB AND I will be looking to sue for damages to my Brand new car. This was definitely done by your carwash and I will be sharing my experience with everyone who will listen.

What can you improve? Where do I start? Your Carwash scratch the crap out of my car and you have…read moredecided it didn't happen. Do not use this car wash because if a problem happens, you're screwed! Edit: I just met with Patrick and he says they're not gonna fix my car. If I could give it a zero I would, I will never set foot in this place again.

Love this car wash. All the amenities were a nice surprise. The employees here are all absolutely…read moreamazing and friendly. The one thing that bothers me is that corporate just made a rule about not accepting anything from customers. I can understand no cash tipping, however a random act of kindness for these folks who come out in some very unforgiving weather is not unreasonable. Corporate, do you have that little trust in your employees you think they'll cheat you if someone does something nice? Do you think so little of them you don't think they deserve kindness to say thanks. Some of us older folks who don't have kids or are grown and gone, think of these folks as our family. And just like our family when they're working hard especially out in bad weather we just want to do a little something to show them we appreciate it. So cookies and cupcakes are going to corrupt these folks? Also understanding you support Veterans organizations as a disabled Veteran I am pretty upset with your attitude. Some of us have survived on random acts of kindness from strangers. Why do you think the employees keep your business going don't deserve the same. I'm proud of the small smiles I put on faces with a cookie or cupcake. I urge you to reconsider your choice to end this truly sad rule.

Based on what I witnessed, the company culture appeared to be lacking in professionalism and…read morerespect. Employees deserve to be treated with dignity, clear communication, and consistency. From what I observed, those values were missing. From what I've heard, they speak poorly about their employees, make false promises, and alter their pay without any real reason or explanation. If they don't like you, they will make it known by punishing you for things you did not do. I hope the company takes employee concerns seriously and works toward creating a healthier and more respectful work environment.

I am always pleased when I take my vehicle in the be washed. The employees how run the main carwash…read moreare professional and do a great job before entering the tunnel. There is an additional touchless tunnel as well. After you have completed your carwash, there are over 10 complimentary vacuum and personal detail stalls to clean the interior of your vehicle. Each stall has a large garbage can to dispose of items you want to get rid of. There are vehicle maintenance bays that offers oil changes and other repair services. The location is in a good area because it is located between 2 major intersections allowing exiting vehicles to safely enter traffic. Unfortunately if drivers want to enter from the southbound traffic lanes, there is not enough room for 2 vehicles which causes rear end motor vehicle accidents. The prices are reasonable and there are available monthly car wash memberships. Most importantly The Metro offers a discount to active duty and retirees.

Conveniently located and the service guys were very nice. I have started getting a car wash at…read moreleast once a week and the vacuums are a plus. Thank you

I went to this car wash about a week or so ago to wash my equinox. I went through one of the car…read morewashes closest to the middle. And paid $14. Afterwards I went to put tire dressing on and my wheels were still black. I went in one of the self wash bays closest to the middle and spent another $3 in attempt to further clean my wheels. Afterwards I left a concern in the box with my name address phone number and email. I was very disappointed that I didn't hear from anyone even if it was to say sorry but that was a lot of money and I shouldn't have had to spend that much

Used to come here all the time. Really good washes. Some older man came up to me and told me i…read morecouldn't install my decals (that have to be applied freshly after a wash) in a open self service bay that absolutely nobody is waiting for. mind your business and i'll be out of your hair in no time

Crew Carwash has become terrible for the average person. They only want customers to be in their…read moreunlimited plan...which they show in every thing the do. I have been a customer of the 6 wash books. But no more. Crew has converted half the lanes to Unlimited only and the unlimited are allowed to go through while the ticketed customers have to wait. And wait. And wait. Unless you're willing to pay to be an unlimited customer, you're going to be a frustrated customer. And their website and their attendants reflects the same. I just tried to get a car wash in Bloomington (In) on 3rd street and the attendant just ignored me for 10-15 minutes...so going when they're less busy, the middle of the day, doesn't work either. I'm better off just throwing away a full book of Crew carwash coupons because they worthless if I can't get into the carwash.

Staff was amazing and friendly! My husband is a Veteran and received a free car wash today to honor…read moreVeterans Day. Great Job Crew Car wash! We will definitely be returning customers!

UPDATE: The owner reached out to me and offered a refund so I updated the stars here. I think it's…read morestill confusing but apparently there is a button to press separate from turning the water to off. I have mixed feelings about this place. I went here to wash my car late at night and I saw who I think was the owner cleaning up the place. It seems like they take good care of it. However, the sign says that it's three dollars for 5 minutes of water. I used less than 10 minutes of water, but I got charged $15 when it should've been $6. I opened a dispute, but the company said that what I paid was accurate and I should not get a refund. Just warning you that the prices they display and the prices you pay are not the same. It's probably better to pay in cash and see if that works. That way you won't get ripped off.

Ever since I came to Bloomington for college 2 years ago I've been going here for my car wash…read more I enjoy taking time to clean and detail my car, and the car wash services near the IU campus are always packed even for the self-service. The price here is good, not many people waiting in line and I leave satisfied every time I visit.